Clearstory Reviews & Product Details

Clearstory is the only purpose-built technology for managing Change Orders between construction stakeholders in real time, delivering unmatched transparency and speed. With all projects, trades, and Change Orders in one place, our cloud-based Change Order Request Log provides the visibility needed to reduce risk and foster trust. Designed for contractors of all types, Clearstory is easy to adopt, streamlines communication, and modernizes the T&M Tag and Change Order approach to simplify processes and save time and money.

Seller

Clearstory

Discussions

Clearstory Community

Solution Type

All-in-One

Overview by

Jill Adamus

Pricing

Pricing provided by Clearstory.

Basic

Free

Standard

0 Users

View More Pricing Information

Top-Rated Alternatives

Procore

4.6/5(4,363)

Autodesk Forma (formerly Autodesk Construction Cloud)

4.4/5(5,667)

Fieldwire by Hilti

4.5/5(586)

View All Alternatives

User Insights

Average based on 91 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Clearstory Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Shaun A.

Small-Business (50 or fewer emp.)

5/8/2024

"I recommend this program for any project managers out there that are creating change orders."

5/5

What do you like best about Clearstory?

The most helpful part about Clearstory is the ability to generate paperless change orders and the ability to export all the information to a PDF document or excel spreadsheet. I also like the fact the all the in review change order totals are presented in a pie chart that also shows a quick breakdown of the information. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

The only problem I have had was sometimes I have had a change order request that was too large and the program lags due to the overwhelming amount of information being input. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

edit

Hi Shaun! Thank you for your detailed feedback! We're thrilled to hear that you find our platform invaluable for generating paperless change orders and exporting data efficiently. In regards to your comment about occasional lag due to large change order requests: Our development team is aware of this issue and is actively working on on a resolution.

We're pleased that our solution has helped streamline your workflow and minimize potential issues related to paper documentation. We appreciate your business and look forward to continuing to support your project management needs.

Robert K.

Enterprise (> 1000 emp.)

4/25/2024

"Great Change Management Tool"

5/5

What do you like best about Clearstory?

The following is what makes Clearstory great.

1) Visibility into the change management process by all stakeholders.

2) Ease of markup for COR's and sending back to trade partners.

3) Ease of issuing Change Notifications to trade partners.

4) Eliminates silos in the change management process. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

If there is anything that I dislike about Clearstory is not being able to directly turn a COR into a change order within the Clearstory platform. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

edit

Hi Robert! Thank you for your positive feedback on Clearstory as a great change management tool. We're pleased to hear that you value the visibility it provides into the change management process, ease of markup for CORs, and streamlined communication with trade partners through Change Notifications.

Clearstory aims to eliminate silos in the change management process, enhance stakeholder visibility into COR status, and streamline communication across all parties involved. We appreciate your business and look forward to continuing to support your needs.

I'll arrange for your Customer Success Manager (CSM) to contact you and gather more details regarding your concern.

Verified User in Construction

Enterprise (> 1000 emp.)

10/25/2024

"Clearstory for work"

5/5

What do you like best about Clearstory?

The ease of transmitting information with the GC. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not enough breakdown in the T&M reports. Review collected by and hosted on G2.com.

Adam D.

Division Leader - Commercial

Mid-Market (51-1000 emp.)

12/19/2023

"Quick Adoption, Easy to Use, A Win For All Stakeholders"

5/5

What do you like best about Clearstory?

It's an incredibly intuitive program that is easy for both the field and office personnel to use. Additionally, the ability to add photos and other documentation to work tickets helps both sides understand why the change event happened.

I was shocked by how quickly the program was implemented into our work flow. We find ourselves using the program multiple times to update the project team and accounting about pending change orders. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

There are few things to really dislike about Clearstory. We have run into some issues with connectivity and auto population of labels when creating a T&M tag. Many of our projects are in remote areas with spotty cell signal coverage. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

edit

Hi Adam! Thank you for your feedback! We're delighted to hear that Clearstory’s intuitive design and documentation features have made it easy for both field and office teams, and that the quick implementation has integrated smoothly into your workflow. If you encounter any connectivity issues or problems with auto-population of labels, please reach out to our support team for assistance. We’re glad to know that Clearstory is effectively streamlining your change management process and improving project timelines. Thank you for being a valued user!

Robert K.

Senior Project Manager

Enterprise (> 1000 emp.)

1/4/2024

"Great Change Management Platform with Exceptional Visibility of Status"

5/5

What do you like best about Clearstory?

1) The ease of sending out change notifications.

2) The integration of Procore.

3) The implementation process was fairly easy.

4) The customer support during implementation. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

1) The only thing I dislike about Clearstory is that it does not have the ability to actually issue change orders. The issuance of change orders still has to occur in Procore. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

edit

Thank you for your feedback! We're glad you find Clearstory’s change notifications, Procore integration, and easy implementation valuable, and that our support team has been helpful. We understand your concern about not being able to issue change orders directly, but we're pleased that Clearstory enhances visibility and efficiency in tracking and managing changes. Your input is appreciated as we continue to improve our platform.

Jeremy W.

Enterprise (> 1000 emp.)

9/6/2023

"Great Concept and Platform Requiring a Bit More Fine-Tuning"

3.5/5

What do you like best about Clearstory?

I most enjoy that Clearstory provides 1 central location for all change information between a GC and its subcontractors, or potentially between an owner and its GC. It promotes better communication about changes and complete transparency for all parties at any given time. I also like the notifications and email delivery system to notify of changes submitted or outstanding pricing required. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I feel like Clearstory is at times, not quite intuitive in its function and button clicks. The placement of certain buttons, how to apply filters and sorts, and the organization of information feels a bit clunky and "Beta"-like. That said, it does function well for its purpose with some much needed immediate improvements. The biggest issue is the separate Change Notification Log from the Change Order Log. Not having Open items awaiting pricing on 1 log to review creates an easy way to miss pricing and does not seem like the most concise way to organize information. I also think that the workflow from receiving changes, creating markups, sending comments back and forth, and ultimately approving an item with a new value is not intuitive or user-friendly. Some additional prompts for info at each change of status would help with this. Lastly, a more customizable CO Log format with a comment tab would allow for more useful CO Log exports for reporting outward. Review collected by and hosted on G2.com.

Verified User in Building Materials

Mid-Market (51-1000 emp.)

7/11/2024

"Application Admin"

5/5

What do you like best about Clearstory?

Reports and ease of use for me as an admin. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not being able to export user data to reconcile licenses. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

edit

Hello! Thank you for your valuable feedback! We're delighted to hear that you appreciate Clearstory's reports and ease of use for administrative tasks. Your input about the challenge with exporting user data is noted and will be shared with our development team for consideration.

Clearstory is designed to solve challenges related to project adoption and usage insights, helping administrators like yourself effectively manage projects and resources. We appreciate your business and look forward to continuously improving our platform to better meet your needs.

Verified User in Construction

Small-Business (50 or fewer emp.)

10/10/2023

"Useful tool for organizing and receiving changes"

5/5

What do you like best about Clearstory?

This is a helpful program to use on a change heavy project or a project in which you are tracking the usage of allowances by changes or by T&M tickets. The customer support is direct and prompt. The real-time data that you can get from Clearstory helps track forecasting and risk if the processing side of changes takes longer to reflect real-time data. Its largest advantage is it's a one-stop shop for trades to submit changes to you, eliminating the need to diligently track emails or save attachments. It is easy for everyday use. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Not a lot of customization in how you visually track or annotate changes at one-glance. There are ways to annotate and comment, but those are seen after clicking into individual views. If you need a single page to run through quickly while referencing notes, you have to get creative with how you represent that without doing double-work. Review collected by and hosted on G2.com.

Pabel M.

Accountant

Small-Business (50 or fewer emp.)

12/28/2023

"Easiest Platform to use!"

5/5

What do you like best about Clearstory?

I have been using this platform for 3 years, and it has been user-friendly since the beginning. It has many features that are very helpful, especially for change orders. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Sometimes the system shuts down on me and have to start all over. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

edit

Hi Pabel! Thank you for your positive review! We're thrilled to hear that Clearstory has been user-friendly and helpful for managing change orders over the past three years. It’s great to know that Clearstory has made managing change orders easier for you. If you experience any more system shutdowns, please contact our support team so we can assist you promptly. Thank you for being a valued user!

Caleb F.

Mid-Market (51-1000 emp.)

8/21/2023

"Used as a GC and Subcontractor."

5/5

What do you like best about Clearstory?

The most helpful thing about Clearstory is the following:

1: Ability to populate commonly used material and equipment for the field to select for accurate accounting later.

2: Ability to have the tag signed that day by the site super, then have everyone on the project CC'd on a distribution so there are no surprises later.

3: Automatically totaling tags. No more manually adding up hours from a paper tag!

4: Easy revisions and markups Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

There is a little bit of a learning curve. Navigation is a little muddy at first, and takes some getting used to.

When multiple tiers of users are on Clearstory, they need to be added in a specific order for things to integrate smoothly. GC-->Sub-->2ndTier Sub. If those are out of order things don't link perfectly. Sometimes a new sub will create a project before the GC has sent an invite. A way to link existing projects would be useful. Review collected by and hosted on G2.com.