--- title: ClearFeed Reviews meta\_title: 'ClearFeed Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 160 reviews by the users' company size, role or industry to find out how ClearFeed works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 160 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ClearFeed Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests. [(23 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700072&qs=pros-and-cons#reviews) Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features. [(22 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699819&qs=pros-and-cons#reviews) Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching. [(19 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700030&qs=pros-and-cons#reviews) Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions. [(13 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699552&qs=pros-and-cons#reviews) Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively. [(11 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700439&qs=pros-and-cons#reviews) Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow. [(9 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700013&qs=pros-and-cons#reviews) Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed. [(6 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700498&qs=pros-and-cons#reviews) Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels. [(5 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699889&qs=pros-and-cons#reviews) Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness. [(5 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700395&qs=pros-and-cons#reviews) Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed. [(4 mentions)](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699795&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ClearFeed ##### 1. Customer Support Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests. [ See 23 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700072&qs=pros-and-cons#reviews) See Related User Reviews ![Arun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun S.") AS Arun S. Small-Business (50 or fewer emp.) 4.5/5 "My Experience of using ClearFeed" What do you like about ClearFeed? 1. It seamlessly converts Slack conversations into trackable support tickets. 2. It helps me manage customer requests without having to leave Slack ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Communication with ClearFeed" What do you like about ClearFeed? We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack ##### 2. Ease of Use Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features. [ See 22 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699819&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Effortless Communication with ClearFeed" What do you like about ClearFeed? We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Clearfeed Makes Slack Ticketing Seamless and Scalable" What do you like about ClearFeed? Clearfeed made it extremely easy for us to link our ticketing system to our customers in slack. The UI is super easy to use - I am not a developer, by ##### 3. Integrations Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching. [ See 19 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700030&qs=pros-and-cons#reviews) See Related User Reviews ![Arun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun S.") AS Arun S. Small-Business (50 or fewer emp.) 4.5/5 "My Experience of using ClearFeed" What do you like about ClearFeed? 1. It seamlessly converts Slack conversations into trackable support tickets. 2. It helps me manage customer requests without having to leave Slack ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Clearfeed Makes Slack Ticketing Seamless and Scalable" What do you like about ClearFeed? Clearfeed made it extremely easy for us to link our ticketing system to our customers in slack. The UI is super easy to use - I am not a developer, by ##### 4. Communication Efficiency Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions. [ See 13 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699552&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "ClearFeed Review" What do you like about ClearFeed? ClearFeed stands out for its ability to seamlessly integrate communication platforms like Slack, Microsoft Teams, and Zendesk with various customer su ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great tool for my team" What do you like about ClearFeed? Clearfeed allow users to quickly send us feeback. I like that we can answer issues directly in our Slack. ##### 5. Easy Integrations Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively. [ See 11 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700439&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.0/5 "Slack + Zendesk integration" What do you like about ClearFeed? Easy integration with Slack. It's not needed to be a software develop to integrate it ![Antonin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonin G.") AG Antonin G. Small-Business (50 or fewer emp.) 5.0/5 "The streamline collaboration tool" What do you like about ClearFeed? I've never been confronted to such an easy tool to implement. Usage of many features easily integrated for my use cases which makes it used a lot. C ### 5 Cons or Disadvantages of ClearFeed ##### 1. Ticketing Issues Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow. [ See 9 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700013&qs=pros-and-cons#reviews) See Related User Reviews ![Arun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun S.") AS Arun S. Small-Business (50 or fewer emp.) 4.5/5 "My Experience of using ClearFeed" What do you dislike about ClearFeed? Initial setup and configuration can take a bit of time, and some of the more advanced features may feel complex for new users. I also think the custom MK Mitchell K. Mid-Market (51-1000 emp.) 4.5/5 "Great tool to help with the triage of bugs" What do you dislike about ClearFeed? Im not sure if it is our configuration, but it would be good to get some automated updates on the ticket status ##### 2. Messaging Issues Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed. [ See 6 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700498&qs=pros-and-cons#reviews) See Related User Reviews ![Tom N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom N.") TN Tom N. Mid-Market (51-1000 emp.) 4.0/5 "The Startup to Save your Slack" What do you dislike about ClearFeed? More of a Microsoft Teams limitation, unable to listen to chats and it has to be on your endpoint not the customer's. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.5/5 "Adds overhead/notification bloat in Slack" What do you dislike about ClearFeed? Doesn't recognize actual customer asks well Creates a confusing second copy of all slack threads Makes slack more confusing to use ##### 3. Limited Customization Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels. [ See 5 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699889&qs=pros-and-cons#reviews) See Related User Reviews ![Marlon E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlon E.") ME Marlon E. Mid-Market (51-1000 emp.) 4.5/5 "Efficient." What do you dislike about ClearFeed? Limited workflow customisation and automation options ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great for Slack-Zendesk Integration" What do you dislike about ClearFeed? Not much to complain about but could improve on the level of customisation available e.g. the slack bot name "Clearfeed" isn't ideal in a customer cha ##### 4. Missing Features Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness. [ See 5 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1700395&qs=pros-and-cons#reviews) See Related User Reviews ![Arun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arun S.") AS Arun S. Small-Business (50 or fewer emp.) 4.5/5 "My Experience of using ClearFeed" What do you dislike about ClearFeed? Initial setup and configuration can take a bit of time, and some of the more advanced features may feel complex for new users. I also think the custom ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Clear dashboard" What do you dislike about ClearFeed? there is no dashboard to analyze everything for the team ##### 5. Not Intuitive Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed. [ See 4 mentions ](https://www.g2.com/products/clearfeed/reviews?filters%5Bsentiment_snippet%5D=1699795&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very helpful product!" What do you dislike about ClearFeed? The organization of message threads within requests is sometimes confusing to me. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "NEW, EFFECTIVE - WORTH THE SHOT!" What do you dislike about ClearFeed? It would be great to have more intuitive controls or templates for common use cases. ## Top-Rated Alternatives [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/clearfeed/competitors/alternatives) ![Gopi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gopi K.") GK Gopi K. Senior Frontend Engineer Small-Business (50 or fewer emp.) 5/14/2024 "AI-Powered Customer Support and seamless Slack integration" 5/5 What do you like best about ClearFeed? I like how ClearFeed uses AI to handle common questions automatically. This saves our support team a lot of time. The integration with Slack is very smooth, making it easy to provide support directly in our main communication tool. When the AI can't handle a question, it quickly passes it to a human agent, so we always provide good service. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? Setting up ClearFeed and customizing the AI responses can take some time. The process could be easier with more detailed guides or tutorials for new users. Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? Because ClearFeed works directly with Slack, it makes everything more efficient and organized. The analytics also help us see what problems come up most often, so we can improve our support. This leads to quicker responses and happier customers and employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/12/2024 "Clearfeed is very efficient" 5/5 What do you like best about ClearFeed? I like that each question can be put into a category and save me time Review collected by and hosted on G2.com. What do you dislike about ClearFeed? I do not like how i cannot see attachments or get notoficatiosn for new messages in conversations Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? it is solving who is answering what emails to come through so that they do mto sit there for a long period of time. It si benefiting me becasue i can continue working knowing who will be taking that question. Review collected by and hosted on G2.com. Show More Response from Ankit Jain of ClearFeed [Editedit](https://www.g2.com/survey_responses/clearfeed-review-10491968/official_response/edit) We are working on rendering attachments natively on ClearFeed, as well as allowing notifications for replies made from the webapp. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nicole S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole S.") NS Nicole S. Operations Manager Small-Business (50 or fewer emp.) 8/13/2024 "Experience with ClearFeed" 4/5 What do you like best about ClearFeed? ClearFeed helps our team keep client communications organized and improves our ability to respond quickly and efficiently. We love the weekly metrics that are shared, which can help our team improve effectiveness and response time. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? Client messages that are sent in different threads around the same time often show in the same thread, which is confusing. Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? With multiple people on our team that are client facing, ClearFeed allows us to respond quickly and efficiently to all service requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nandhini I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nandhini I.") NI Nandhini I. Senior Customer Success Manager Mid-Market (51-1000 emp.) 9/26/2024 "Ease to use!" 5/5 What do you like best about ClearFeed? I’ve been using ClearFeed for months to manage our support and internal alerting process and it has drastically improved how we handle requests. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? I do not have any downsides of using Clearfeed Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? Our team relies heavily on Slack for communication, so having a tool that integrates seamlessly into our workflow has been a game-changer. Review collected by and hosted on G2.com. Show More Response from Joydeep Sen Sarma of ClearFeed [Editedit](https://www.g2.com/survey_responses/clearfeed-review-10307601/official_response/edit) Thank you for the positive feedback. Much appreciated and look forward to continue helping your team in the future. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 3/28/2025 "Pretty good solution" 4.5/5 What do you like best about ClearFeed? Support team is fast to respond and resolve issues and they are using AI to fill in some info. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? Cannot think of any downsides at the moment. Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? it helps link jira with requests that come in through slack Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/5/2024 "Help to review tickets" 5/5 What do you like best about ClearFeed? It really help us with the AI responses from previous tickets in order to solve present ones. Really appreciate the tool as it allos us to have a more approached contact with customers Review collected by and hosted on G2.com. What do you dislike about ClearFeed? Nothing up to now I can think of. Keep the good job! Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? Provide a faster response and keep a good SLA Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 11/13/2024 "Easy to use and lots of features" 4/5 What do you like best about ClearFeed? It is easy to get to know better and it has a lot of useful features. I really liked how easily it integrates with Slack Review collected by and hosted on G2.com. What do you dislike about ClearFeed? This might be something that only I have but it sends a lot of messages across Slack and thus creates an abundance of notifications Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? An integrated helpdesk tool for Slack since we had to stop using Halp Review collected by and hosted on G2.com. Show More Response from Ankit Jain of ClearFeed [Editedit](https://www.g2.com/survey_responses/clearfeed-review-10498996/official_response/edit) Managing notifications on Slack can be a pain point. We are thinking about this problem and will come up with a few solutions to solve this problem in near future. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games Enterprise (\> 1000 emp.) 5/13/2024 "Clearfeed is the best Slack-Zendesk integration tool I've ever used!" 4/5 What do you like best about ClearFeed? I love that Clearfeed's UI is intuitive and user-friendly. I also love the concept of Collections to organize channels into groups, and I feel like it understands how the support team works based on Slack requests. Clearfeed support team has also been very responsive to all the requests I've raised, and most of my feature requests have been implemented in a timely manner. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? Since this is a tool that integrates directly into customer Slack channels, it would be nice to see a more thorough coverage of security issues. For example, it would be nice to have a feature that prevents or warns you if collection or form settings could compromise the customers' data. Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? It automatically converts customer requests coming into Slack into Zendesk tickets and helps customers keep track of their issues in both Slack threads and Zendesk tickets. This allows us to follow our company-wide ticketing system, Zendesk Ticketing, while also managing requests from customers who want support through Slack in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/13/2024 "Clearfeed provides a comprehensive solution that is easy to use" 4.5/5 What do you like best about ClearFeed? I like Clearfeed's ability to track Slack conversations and transfer to Zendesk, its ability to send Slack communications en masse and it's internal AI search capability. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? Clearfeed's engagement reporting is rudimentary. For example, it can't measure Slack reactions. I would also like Clearfeed to integrate with other tools so I could send automated Slack messages. It's too manual today. Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? Clearfeed allows us to track all of our Slack conversations. As we provide support through Slack this ensures we don't lose track of anything and can respond in a timely fashion. We also use it to send communications via Slack. Review collected by and hosted on G2.com. Show More Response from Ankit Jain of ClearFeed [Editedit](https://www.g2.com/survey_responses/clearfeed-review-9998449/official_response/edit) Thanks for sharing the feedback with us. It would be great if you could share with us your integration use-cases on support@clearfeed.ai Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/18/2024 "Automating Slack Channel Integration with ClearFeed!" 4/5 What do you like best about ClearFeed? ClearFeed allows our team members to take ownership and resolve requests directly from a single triage Slack channel rather than joining 100+ Customer Slacks. Additionally, it facilitates seamless two-way sync between Slack and Zendesk so that we can convert Slack requests to Zendesk tickets for any issues/bugs and provides comprehensive reporting capabilities in Slack. Review collected by and hosted on G2.com. What do you dislike about ClearFeed? There is nothing specific to highlight; the product is very intuitive and solves its intended purpose. Review collected by and hosted on G2.com. What problems is ClearFeed solving and how is that benefiting you? - Lack of a single queue and visibility of customer requests - Unclear request handling - Platform silos - Difficulty in Measuring the Team’s Productivity Review collected by and hosted on G2.com. Show More Response from Ankit Jain of ClearFeed [Editedit](https://www.g2.com/survey_responses/clearfeed-review-10017889/official_response/edit) Thanks for sharing your feedback. Great to know that the product is helping you sreamline support to over 100+ Slack channels. 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