--- title: Cisco BroadCloud Reviews meta_title: 'Cisco BroadCloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Cisco BroadCloud works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 12 scale: '5' date_modified: '2026-05-05' parent_category: name: Development url: https://www.g2.com/categories/development --- # Cisco BroadCloud Reviews **Vendor:** Cisco **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About Cisco BroadCloud BroadCloud is a global platform hosted by Cisco that lets service providers deploy a full suite of calling and collaboration applications. Applications can be scaled to meet the needs of enterprises, no matter what size or industry. ## Cisco BroadCloud Reviews ### 1. BroadCloud **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar B. | VoIP Technical Service Agent, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Cisco BroadCloud?** One of the best features I have always been a fan of is call pull, this allows you to pull a call between your desktop, mobile and hardphones seamlessly. **What do you dislike about Cisco BroadCloud?** The Mobile app can be a pain to get working sometimes, most issues are actually on the backend when things dont work and it causes issues that take a while to get resolved **Recommendations to others considering Cisco BroadCloud:** This is a platform for bigger rather than smaller businesses as it is well suited for bulk tasks and the amount of features most home and small businesses just don't need or make use of but for those small businesses that want to grow or just look like they have more going this system is well suited. **What problems is Cisco BroadCloud solving and how is that benefiting you?** We are using this platform to host many small and home business users with VoIP that is enterprise grade allowing small and home businesses to really grow and utilise the power of this platform without the major upfront cost of getting a personal VoIP system setup. ### 2. Boardsoft's Communicator software- Sturdy but much to be desired **Rating:** 3.5/5.0 stars **Reviewed by:** Jei K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Cisco BroadCloud?** Looks somewhere similar to a desk phone. Fairly straight forward to use. Can copy and paste contact numbers into dialer and with full funcitionality like a desk phone (forward call, leave voicemails, etc). Communicator also has a chat function as well, however I am unsure how it is used. Chat function not that intuitive. **What do you dislike about Cisco BroadCloud?** Cannot find the call log for outgoing calls. The system from a UI perspective could be better. The software is not very intuitive and requires clicking through many tabs to find and/or understand the functionality you're looking for. **Recommendations to others considering Cisco BroadCloud:** If you're looking for a simple computer based phone. **What problems is Cisco BroadCloud solving and how is that benefiting you?** Have a remote phone to used on a laptop so calls may be taken anywhere without a physical phone present. Able to take calls anywhere as long as there is internet access. Good for remote employees or employees who travel frequently along with companies who look to get red of desk phones. ### 3. Pilot Deployment of BroudCloud **Rating:** 4.0/5.0 stars **Reviewed by:** Raul S. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about Cisco BroadCloud?** BroadCloud should integrate with our existing Cisco/Meraki UCS platforms and infrastructure **What do you dislike about Cisco BroadCloud?** Comparing with RingCentral vendor and the usual integration transitions **What problems is Cisco BroadCloud solving and how is that benefiting you?** VoIP integration to our network and collaboration with our Amsterdam and remote teams ### 4. Awesome collaboration tools and UC **Rating:** 5.0/5.0 stars **Reviewed by:** Yas Q. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Cisco BroadCloud?** The UC app and functionality along with the system stabilty. The cisco name gives it a quality wrap. **What do you dislike about Cisco BroadCloud?** When i used it some functions were slow to rollout but that was a few years ago. **What problems is Cisco BroadCloud solving and how is that benefiting you?** Meetings on the go and have people ring my ddi which goes to my mobile or desk phone simultaneously. ### 5. PBX in the cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Luis G. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2019 **What do you like best about Cisco BroadCloud?** Cisco Broadcloud is the ideal PBX system for small and medium businesses. Provides all the necessary features and more on the same platform. **What do you dislike about Cisco BroadCloud?** It would be ideal if you could use the same applications that are used with Communication Manager and Cisco HCS. **Recommendations to others considering Cisco BroadCloud:** Cisco Broadcloud is a robust and easy-to-manage platform. It is oriented to provide calling services for companies up to 150 users. **What problems is Cisco BroadCloud solving and how is that benefiting you?** Perform a fast and secure deployment of a telephony infrastructure. ### 6. Cloud PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Jose T. | Start up branch office, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about Cisco BroadCloud?** The speed to make a massive deployment of a PBX system as a service **What do you dislike about Cisco BroadCloud?** The maturity of the market to take this type of services. **Recommendations to others considering Cisco BroadCloud:** The Cisco BroadCloud solution is designed for customers between 10 to 150 devices. For this type of clients, this platform is the best for its simplicity and functionality. **What problems is Cisco BroadCloud solving and how is that benefiting you?** With this type of services, you can perform a deployment of 1000 IP phones in a very short time. The platform is very intuitive and allows you to configure it in a very short time. ### 7. Experience cloud never before **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about Cisco BroadCloud?** Cost reduction without drop on the service front, best among the peers **What do you dislike about Cisco BroadCloud?** Limited number of options to choose from, downtime is quite frustrating then normal **Recommendations to others considering Cisco BroadCloud:** Customisation of apps according to requirement makes it better from.peers **What problems is Cisco BroadCloud solving and how is that benefiting you?** Basic cloud service are used,with maximum uses.applications can be customised according to need ### 8. Usefulness of Cisco Broadcloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Cisco BroadCloud?** I like the ease of use when pulling reports from any time period needed **What do you dislike about Cisco BroadCloud?** I don’t dislike anything, it’s actually really intuitive **What problems is Cisco BroadCloud solving and how is that benefiting you?** It has allowed my firm set up specialized queues for different clients and it has helped us drill down on the call center reporting we do. ### 9. A complete solution for enterprise or carrier comunications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about Cisco BroadCloud?** Broadworks offers an incredible battery of communication solutions for businesses and operators. From Centrex solutions in the cloud, unified communications, trunking of IP PBXs and a long list of services. The Broadsoft platform is fully scalable allowing to grow according to the needs of the company or operator. It also offers advanced services such as Virtual Operator, Call Centers, Jumping Groups as well as integration with the most important vendors of IP telephony. **What do you dislike about Cisco BroadCloud?** The environment is, initially, complex to understand and manage. The power it offers is a double-edged sword, since any change has to be made with great care for the effects that can bring to users. Likewise, the learning curve is slow at first, but once the basics are mastered it is easy to increase the knowledge of the platform. **Recommendations to others considering Cisco BroadCloud:** - Scalable - Centrex IP solution based on the cloud - Highly configurable - Huge variety of services for the end user - Compatible with most IP-Phones vendors **What problems is Cisco BroadCloud solving and how is that benefiting you?** Currently, the Broadworks platform is widely used by a large number of telecommunication operators and carriers to offer their services in the cloud and unified communications. The main benefit is that the deployment of new clients and solutions is quite fast and effective. ### 10. Real intelligence for your telephone **Rating:** 4.5/5.0 stars **Reviewed by:** Vero N. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2017 **What do you like best about Cisco BroadCloud?** BroadWorks is a very well designed product full of beautiful features that simply fantastically well the way you communicate with people inside and outside your company. One of my favorites is the Anywhere feature that virtually allows you to take your office number to any place using any telephone or computer; in my opinion this is what real mobility looks like. In addition to this, I really love all call forwarding functions and the blind transfer, I think these features help your customers to get a better experience whenever they call you. **What do you dislike about Cisco BroadCloud?** BroadWorks probably has hundreds of features I didn’t know and some of them seems to be the same with just a little twist of something else. When you see the “Fast guide” with all these beautiful features you could feel overwhelmed and with the everyday projects is hard to memorize how BroadWorks works. Additionally, I think is a product that is hard to deploy as some employees are working so hard and they don’t have time to pay attention on this product or how it could improve their communication. **What problems is Cisco BroadCloud solving and how is that benefiting you?** The main benefit is to provide a better experience to your customers so they can enjoy communicate with you and reaching out anytime even when you are outside the office, they don’t need to call your office, then your cellphone or Whatever they just dial your number and BroadWorks features simplify the rules to reach your cellphone, personal assistant, computer etc. at the end you get full communication and happy customers. ### 11. Broadsofts Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2017 **What do you like best about Cisco BroadCloud?** The products and features are generally very flexible, allowing us to solve for many different situations and requirements from our client base. **What do you dislike about Cisco BroadCloud?** Some of the features could use expanding, and more user-friendly updates. **What problems is Cisco BroadCloud solving and how is that benefiting you?** We are providing solutions for companies who want an updated phone system without a large cap-ex investment. They also want flexibility (both in features and ability to service users across multiple locations) and unified communications across their company. ### 12. Easy to use at first, but could be easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Cisco BroadCloud?** Pretty straightforward and easy to learn. **What do you dislike about Cisco BroadCloud?** Can be difficult to navigate. Going to device pofile always kicks you out of user profile. **What problems is Cisco BroadCloud solving and how is that benefiting you?** VOIP phone user creation and troubleshooting. - [View Cisco BroadCloud pricing details and edition comparison](https://www.g2.com/products/cisco-broadcloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+12%3A39%3A18+-0500&secure%5Bsession_id%5D=91c27c73-fa6e-4de2-9926-6e9fcf7eb5eb&secure%5Btoken%5D=d6a3c2cc09d53f73f2a1eac2719211263029cd2e2b0db6b15e75e0b1fd8402a7&format=llm_user) ## Cisco BroadCloud Features **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Infrastructure** - Networking - Virtual Machines - Security ## Top Cisco BroadCloud Alternatives - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - 4.6/5.0 (926 reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 4.5/5.0 (3,782 reviews) - [Kinsta](https://www.g2.com/products/kinsta/reviews) - 4.8/5.0 (1,495 reviews)