Cisco BroadCloud Reviews & Product Details

One of the best features I have always been a fan of is call pull, this allows you to pull a call between your desktop, mobile and hardphones seamlessly. Review collected by and hosted on G2.com.

The Mobile app can be a pain to get working sometimes, most issues are actually on the backend when things dont work and it causes issues that take a while to get resolved Review collected by and hosted on G2.com.

Looks somewhere similar to a desk phone. Fairly straight forward to use. Can copy and paste contact numbers into dialer and with full funcitionality like a desk phone (forward call, leave voicemails, etc). Communicator also has a chat function as well, however I am unsure how it is used. Chat function not that intuitive. Review collected by and hosted on G2.com.

Cannot find the call log for outgoing calls. The system from a UI perspective could be better. The software is not very intuitive and requires clicking through many tabs to find and/or understand the functionality you're looking for. Review collected by and hosted on G2.com.

BroadCloud should integrate with our existing Cisco/Meraki UCS platforms and infrastructure Review collected by and hosted on G2.com.

Comparing with RingCentral vendor and the usual integration transitions Review collected by and hosted on G2.com.

The UC app and functionality along with the system stabilty. The cisco name gives it a quality wrap. Review collected by and hosted on G2.com.

When i used it some functions were slow to rollout but that was a few years ago. Review collected by and hosted on G2.com.

Cisco Broadcloud is the ideal PBX system for small and medium businesses. Provides all the necessary features and more on the same platform. Review collected by and hosted on G2.com.

It would be ideal if you could use the same applications that are used with Communication Manager and Cisco HCS. Review collected by and hosted on G2.com.

The speed to make a massive deployment of a PBX system as a service Review collected by and hosted on G2.com.

The maturity of the market to take this type of services. Review collected by and hosted on G2.com.

Cost reduction without drop on the service front, best among the peers Review collected by and hosted on G2.com.

Limited number of options to choose from, downtime is quite frustrating then normal Review collected by and hosted on G2.com.

I like the ease of use when pulling reports from any time period needed Review collected by and hosted on G2.com.

I don’t dislike anything, it’s actually really intuitive Review collected by and hosted on G2.com.

Broadworks offers an incredible battery of communication solutions for businesses and operators. From Centrex solutions in the cloud, unified communications, trunking of IP PBXs and a long list of services.

The Broadsoft platform is fully scalable allowing to grow according to the needs of the company or operator.

It also offers advanced services such as Virtual Operator, Call Centers, Jumping Groups as well as integration with the most important vendors of IP telephony. Review collected by and hosted on G2.com.

The environment is, initially, complex to understand and manage.

The power it offers is a double-edged sword, since any change has to be made with great care for the effects that can bring to users.

Likewise, the learning curve is slow at first, but once the basics are mastered it is easy to increase the knowledge of the platform. Review collected by and hosted on G2.com.

BroadWorks is a very well designed product full of beautiful features that simply fantastically well the way you communicate with people inside and outside your company.

One of my favorites is the Anywhere feature that virtually allows you to take your office number to any place using any telephone or computer; in my opinion this is what real mobility looks like. In addition to this, I really love all call forwarding functions and the blind transfer, I think these features help your customers to get a better experience whenever they call you. Review collected by and hosted on G2.com.

BroadWorks probably has hundreds of features I didn’t know and some of them seems to be the same with just a little twist of something else. When you see the “Fast guide” with all these beautiful features you could feel overwhelmed and with the everyday projects is hard to memorize how BroadWorks works.

Additionally, I think is a product that is hard to deploy as some employees are working so hard and they don’t have time to pay attention on this product or how it could improve their communication. Review collected by and hosted on G2.com.