I think the biggest thing was how helpful the entire team was. They did a great job of making sure we understood the product, gave us recommendations for best practices, and were along the journey with our implementation the entire time. Beside that the pricing is fair for what we are getting with lots of options on what we can do and how it is going to show us an ROI. We loved the AI features as well, such as the AI voice options when creating the voiceovers for the tours, speaking directly to our overall goals. Circuit has great people and it was a pleasure working with them. Review collected by and hosted on G2.com.

We really didn't run into any downsides thus far. We are enjoying the product. If anything, the implementation was a lift, but it also was a very ambitious project and timeline that we asked for. Review collected by and hosted on G2.com.

The platform is intuitive and easy to use, allowing us to create polished, immersive tours that reflect our brand. High-quality photography and panoramic views provide a professional and engaging experience for prospective students. The ability to build multiple tours for different spaces and themes gives us flexibility to highlight classrooms, labs, study areas, student services, and more. Real-time edits make it easy to keep content current. Our customer success specialist has been highly responsive and supportive, helping us think through content, workflows, and engagement strategies. The platform’s engagement and analytics features give us confidence in tracking performance and demonstrating impact over time. Review collected by and hosted on G2.com.

Some institutional content, like land acknowledgements, currently requires pop-up messaging; more integrated options would be helpful. Feature updates and accessibility enhancements, while excellent overall, occasionally required revisiting previously built tours. Collaborating with multiple team members on content required external workflows (e.g., spreadsheets), which could be streamlined with more built-in collaboration tools. Initial tour development can be time-intensive depending on the level of detail and number of spaces included. Review collected by and hosted on G2.com.

Virtual Tours has brought a visibility to our campus that we always lacked. The platform is very easy to use and it provides many functions to creatively showcase our campus. Review collected by and hosted on G2.com.

Overall I don't have a lot of negative things to say thus far. Occasionally we run into a glitch where the chose voiceover doesn't pronounce a word correctly or mapping a location is a bit cumbersome but nothing that can't be figured out. Review collected by and hosted on G2.com.

Circurt really fills a gap that has been missing in higher education. In the past, our virtual campus tours were difficult to update, and our previous vendors simply missed the mark. Circut understood what we needed and recognized how important a virtual campus tour is for higher education in today’s market. On the surface, a lot of companies appear to offer similar end products, but that couldn’t be further from the truth. Once we got into the project and kicked off with our implementation team, we all looked around the table and had the same clear thought: “We made the right decision.” Review collected by and hosted on G2.com.

Very little to actually cause concern. My main gripe is how quickly the technology has been changing, as 360 cameras have been improving at a rapid rate. We purchased a camera for ultimate flexibility after we had completed our initial photoshoot. No one could have known that a new breed of cameras was introduced in the middle of our project. Review collected by and hosted on G2.com.

What stands out most about the Circuit experience is the genuine care and personal attention from the team. They are incredibly responsive, the tools are intuitive and easy to use, and the implementation process has been the smoothest we’ve experienced. Review collected by and hosted on G2.com.

Not finding Circuit sooner - imagine how many more students we could have recruited with virtual tours Review collected by and hosted on G2.com.

What I liked most about Circuit Virtual Tour is how patient the team was. Our college took extra time approving contracts because we had been with another virtual tour company for years before switching to Circuit. Even though we’d used the same provider for a long time, once everything was approved, the integration with Circuit was smooth and fast we launched the first draft of the tour in just two months.

The platform offers so many options to showcase our campus in ways we never could before. For the price, we were able to highlight a wide range of spaces on campus. The team kept us organized and on track with weekly check-ins leading up to the launch. The Circuit Virtual Tour also includes features for almost everything, making the tour feel more personalized and helping students easily find exactly what they’re looking for. Review collected by and hosted on G2.com.

I can’t think of many downsides. The only area that could improve is the AI voice generator it sometimes struggles with pronouncing certain words. Other than that, no real complaints. Review collected by and hosted on G2.com.

Circuit’s customer service is incredible across the board. Everyone we’ve worked with has been consistently kind, attentive, and extremely responsive (shout out to Chris!). They take our issues and ideas seriously, and they act quickly to address them. The weekly check-ins were especially helpful for keeping us on track throughout the process. It made implementation seamless. Thanks to the production team, the final tour looks fantastic. We also especially love the customizable voice feature, which lets one of our real students participate and makes the tour feel more authentic and personal. Review collected by and hosted on G2.com.

There were a few user-facing elements we hoped would include specific features that don’t exist yet (for example, a more precise way to navigate through builds within the map feature, audio for Matterport hotspots, etc.). Ultimately, these are all relatively small items. That said, every question we brought to the Circuit team was answered transparently, and the features we wanted but didn’t yet see (or that didn’t quite work the way we expected) have been shared with their development team. They’re very receptive to feedback, and in the couple of months we’ve been working with them, they’ve already rolled out solutions to some of our requests. Review collected by and hosted on G2.com.

Extremely easy CMS to navigate, very responsive staff behind the scenes, and a product that is flexible and easy to update or add more scenes to in real time. Review collected by and hosted on G2.com.

I do wish the mobile friendly format provided a more immersive 360 experience. Currently there are a lot of text boxes that dominate the mobile experience. The tour is better on a desk top/large screen. Review collected by and hosted on G2.com.

The support from the team from beginning to end. The CMS was easy to use and the end result is amazing to show off our campus! Review collected by and hosted on G2.com.

No complaints about Circuit Virtual Tours! Review collected by and hosted on G2.com.

Our experience with Circuit has been fantastic from the start. The onboarding process was smooth, thanks to Chris and Emma’s exceptional customer service and attention to detail. They walked us through each step of the onboarding process in a way that made sense, and wasn't overwhelming—even with our tight timeline. The platform itself is intuitive, and I love how easy it is to make updates, customize tours, and manage everything independently. It's great not having to rely on a support team for every small change. This was a great switch for our institution, and I’m so glad we made the leap! Review collected by and hosted on G2.com.

Honestly, there’s very little to complain about—there are so many impressive features that I still haven’t had the chance to try them all. I’ve even given myself extra work by promising every department their own virtual tour, simply because I was so enthusiastic about the initial setup. Review collected by and hosted on G2.com.