Chatboq Reviews & Product Details

what sets Chatboq apart is the way it can go from AI support to human support in an instant. Unlike other chatbots that put a barrier between the customer and the company, Chatboq is like a personal assistant. It can immediately help with frequent questions, and with Real-Time Visitor Analytics, you can identify if a high-value customer is visiting a certain page and assist them at the exact time they need it. Additionally, it is very easy to use and implement. Review collected by and hosted on G2.com.

It has a smaller third-party integration library than larger platforms like Freshchat or Salesforce. Review collected by and hosted on G2.com.

Once we installed Chatboq, we noticed that more people started conversations through the chat widget before making a decision. This gave us the opportunity to answer questions promptly and improve overall engagement. With it's step-by-step guidance this application is easy to use and also easy to integrate. I am loving this product. Review collected by and hosted on G2.com.

More flexibility in the design of the chat widget would be a welcome addition, as it would better suit a wider range of websites. Review collected by and hosted on G2.com.

It’s very easy to integrate with other applications, and it has great features such as AI auto response, which helps our visitors get quick answers to frequent questions. Chatboq also has great customer support, and the platform is minimal and straightforward, making it easy to use. Review collected by and hosted on G2.com.

Although it has CRM integration, it would be even better if it offered more CRM integrations. Review collected by and hosted on G2.com.

We have a support team, and at first we thought learning a new tool would be time-consuming, but Chatboq turned out to be very user-friendly. Within a few days, everyone knew how to manage chats, delegate tickets, and respond through the shared support dashboard. Review collected by and hosted on G2.com.

The analytics dashboard is handy, but I’d really like to see more reporting features and clearer, deeper insights into visitor behaviour. Review collected by and hosted on G2.com.

With it's easy integration; Dealing with multiple customers across different applications, such as Facebook, Instagram, has helped us manage customers more effectively. And also it's AI auto response quite useful when it comes to answering repetitive questions. Review collected by and hosted on G2.com.

Also, the AI feature could be more humanized and implemented more effectively. Review collected by and hosted on G2.com.