ChangeEngine has us streamline and elevate how we communicate with our team, making our efforts more consistent, efficient and on brand.

Working with Jacqui has been a great experience. Jacqui is always incredibly helpful when I need to create new graphics or content, and she consistently brings creative ideas to the table for how we can use Change Engine to boost engagement. She’s proactive, thoughtful, and always thinking a few steps ahead. Whether it's repurposing existing ChangeEngine material, optimizing our current communication plans, or helping us brainstorm something new, she is a true thought partner.

Before ChangeEngine, celebrating milestones like work anniversaries and birthdays took a lot of manual work. Now it's largely automated—and more impactful. Our team feels recognized and appreciated, which has strengthened their connection to the HR team (you can imagine HR doesn't have the best rep in most places).

Some of my favorite ways we’ve used Change Engine include: celebrating birthdays and work anniversaries, sharing reminders about upcoming global holidays, communicating key events like open enrollment and launching our annual engagement survey.

Their AI tools are also a complete bonus—great for brainstorming when you're building from scratch.

All in all, ChangeEngine has really helped transform the way we interact with our team.

-Stephanie Review collected by and hosted on G2.com.

The user interface could use some small tweaks to make it more user-friendly. For example when you are editing a communication, there is no easy to way to switch between different comms within a program or to go back to the previous page.

The CC function is also strange to me. I wish there was a more straight forward way to CC other team members. Review collected by and hosted on G2.com.

The Change Engine team has been supportive and innovative in their support and handling of our account. They are flexible and receptive to changing assignments. Review collected by and hosted on G2.com.

I don't have any dislikes. Change Engine is a small but mighty group. They create solutions in real time and follow through quickly with any requests. Review collected by and hosted on G2.com.

It’s like having a communications assistant on autopilot. I can set it, forget it, and know that employees are getting timely, on-brand messages every time. Review collected by and hosted on G2.com.

It took a little time to learn the full range of features, but now it’s second nature. Review collected by and hosted on G2.com.

Change Engine is a very useful tool. It helps us to make our internal organizational communications lean, especially in the process of producing graphic pieces to share. Apart from that, it has a wealth of analytics tools and has a very good support team. Review collected by and hosted on G2.com.

At the moment there is nothing that dislikes us of the product. Review collected by and hosted on G2.com.

Customer Success Team is amazing, shout out to Ana Puga, she is the best! Also, the system is so user friendly! Review collected by and hosted on G2.com.

Honestly, nothing we have had an amazing experience so far! Review collected by and hosted on G2.com.

I work closely with Lilian Navarro and absolutely love her and the Change Engine platform. I typically use the email feature and think it is extremely user friendly. I am actually in the process of moving some other comms off of Constant Contact over to Change Engine because I like using it so much.

Lilian is amazing to work with. If I have ever needed anything she is always so quick to respond and help me. She is a great support and we love having her as our point of contact!

-AH Review collected by and hosted on G2.com.

I don’t have any negatives about Change Engine so far! Review collected by and hosted on G2.com.

The partnership with ChangeEngine is seamless: I think of our reps as extensions of my team. Their communication is thoughtful, matches our style and culture, and is timely and relevant. When one of my leadership peers realized we were using them as a communication partner, they were astounded since all communications is truly in our voice. We've been able to proactively create communications that are engaging and compelling. We also save so much time not only drafting the communication, but also having it to be very consistent in terms of its voice. It is an essential tool for our HR team. And in many cases, it's become useful for other departments. Review collected by and hosted on G2.com.

I don't have any issues or downsides to the partnership or platform Review collected by and hosted on G2.com.

Designing branded content takes a lot of time, having Change Engine take the lead on that has made our lives so much easier! Also having automated moments has made sending out communications so much easier and has really improved our onboarding process! They have helped us set up automatic communications to our upcoming hires based on where they arein the process so our new team members feel they have support every step of the way and answers to any questions they might have. They have helped us with so many projects: company newsletter, handbook, company cookbook, and many more projects that have made a difference in how we communicate with out global team. I have never used a service like this before - I wish I knew about them sooner! On the back end,it's also nice to know you have CE team to support you. Their response time is great, and they always make you feel like a priority. We rely on them anytime we need something branded, so we're working with them almost every day. Review collected by and hosted on G2.com.

I honestly don't really have any downsides to share. Review collected by and hosted on G2.com.

We have scored multiple wins with ChangeEngine:

Automations & Personalizations

- Channels: Personal email, work email, SMS, Slack.

- Targeting: Segmenting by hourly vs salaried employees, location (e.g., Mexico team), and other relevant groups.

Improved Employee Engagement

- Water-Cooler Slack Channel: Boosted engagement through fun and informal messaging.

- Emoji Reactions and Threaded Responses: Fostered interaction and visibility of company updates, contributing to a increase in response rates.

Tailored Solutions

- Over 40 project requests delivered, including personalizing communications, maintaining cohesive branding, and rebranding existing assets.

And, we have our amazing account rep, Lili, who keeps our creative content fresh and engaging and works so closely with us to make sure our comms are engaging. We are so pleased with our ChangeEngine investment, and our employees love the engaging communications, which we can measure on their delived employer dashboard. Review collected by and hosted on G2.com.

No real disadvantges to using change engine. We've only had positive results and we have not even utilized all their services. Review collected by and hosted on G2.com.

As a Benefits Manager in the US, I have had the pleasure of working with Change Engine, and I can confidently say that their services have significantly improved our company's employee engagement and communication.

Change Engine has automated several key processes for us, including sending out emails to new hires and follow-up emails, which has streamlined our onboarding process. They also send out birthday emails to employees and their supervisors, ensuring that everyone feels recognized and appreciated on their special day. The positive feedback we've received from employees about these personalized touches has been overwhelming.

Additionally, Change Engine sends out anniversary celebration emails, which further boosts employee morale. The best part is that we only need to set up these emails once, and they automatically go out throughout the year, reducing stress and workload for our team.

Their colorful emails about holidays, open enrollments, and plan changes to benefits are not only visually appealing but also highly informative. The inclusion of clickable links and flip book capabilities makes it easy for employees to access important information.

Overall, Change Engine has been an invaluable asset to our company, helping us maintain a high level of employee satisfaction and engagement. I highly recommend their services to any organization looking to enhance their internal communication and employee recognition efforts. Review collected by and hosted on G2.com.

Honestly, I have no complaints about Change Engine. Their services have been exceptional, and they have consistently met our needs. The automation of emails and the positive feedback from our employees have made a significant impact on our company. I highly recommend Change Engine to any organization looking to enhance their employee engagement and communication. Review collected by and hosted on G2.com.