Celonis Reviews (323)

Reviews

Celonis Reviews (323)

4.5
323 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its user-friendly interface and powerful process visibility, which enable effective analysis and optimization of business processes. The ability to visualize complex data and identify inefficiencies is highly valued, making decision-making more straightforward. However, some users note that the initial setup can be complex and time-consuming, which may pose challenges for new users.

Pros & Cons

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Ankit S.
AS
Ankit S.
Senior Consultant
Accounting
Small-Business (50 or fewer emp.)
"Powerful Process Mining Tool for Driving Business Efficiency"
4.5/5
What do you like best about Celonis?

Celonis gives deep visibility into end-to-end processes, helps identify inefficiencies, and provides actionable insights for optimization. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The platform can feel complex at first, and data integration/setup sometimes takes time. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your feedback. We understand that data integration/setup can take time - if you'd ever like to discuss ways we can make this quicker and smoother, please reach out to us at cx@celonis.com.

Gaurav C.
GC
Gaurav C.
Founder
Small-Business (50 or fewer emp.)
"Easy Setup with Efficient Process Automation"
4.5/5
What do you like best about Celonis?

I love how easy the setup process is with Celonis, saving me time and hassle from the start. The intuitive interface allows me to rework tasks quickly without needing to rely on other tools. I appreciate the feature that lets me filter priorities, streamlining decision-making and workflow efficiency. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

nothing Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're happy to hear that Celonis has made your tasks more efficient and saved you time. Thank you for sharing your experience!

Verified User in Pharmaceuticals
IP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Amazing tool, quite messy sales strategy"
4/5
What do you like best about Celonis?

This is a very comprehensive tool for process optimisation. You can achieve value quickly, all you need is to have strong sponsorship and the right use case. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Seems that the licensing structure is always changing, all newest capabilities are always an add on for your current contract. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you! We're glad to hear that you find Celonis to be comprehensive for optimization and that you've found value quickly. If you'd like to tell us more about challenges you face, please do reach out at cx@celonis.com.

Verified User in Automotive
AA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Impressive Results, But Adoption Can Be Challenging"
4.5/5
What do you like best about Celonis?

So much impact and so much results compared to my work before Review collected by and hosted on G2.com.

What do you dislike about Celonis?

How tricky it is to convince my own management and colleagues to use it Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your experience with Celonis. We're thrilled to hear about the impact and results you've seen. We understand the challenges of adoption and are committed to providing support and resources to help with convincing management and colleagues. If you'd like to discuss this further, please reach out to us at cx@celonis.com.

Rojan S.
RS
Rojan S.
Founder
Information Technology and Services
Small-Business (50 or fewer emp.)
"Made making decisions simple for business"
4/5
What do you like best about Celonis?

I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

A bit hard to learn at first for users without a data background, some might feel overwhelmed without training. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that you find Celonis helpful in simplifying processes! We understand that the learning curve may be steep for some users - if you'd like to discuss this further, please reach out to us at cx@celonis.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"ETL"
3/5
What do you like best about Celonis?

ETL is an essential component of any data pipeline. ETL stands for extract, transform, and load, and I appreciate how it takes unorganized data and refines it, making the data clean and providing proper context. This aspect of ETL is something I really value. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

So far, my experience exploring this platform has been positive. In terms of user experience and the interface, I would probably rate it a 7 out of 10. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that you value our ETL capabilities. Thank you for sharing your experience exploring our platform. We appreciate your feedback on the user experience and interface, and we're always working to improve in those areas. If you'd like to tell us more, please reach out at cx@celonis.com.

Dhruv J.
DJ
Dhruv J.
Celonis Consultant
Enterprise (> 1000 emp.)
"Celonis is the future of process mining"
5/5
What do you like best about Celonis?

We have recently started implementing OCPM and it’s a great and better way when it comes to visualise end to end process. On top of that, Copilot is great addition as its implementation highly reduced service tickets. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

AI Code Assistant feature to help data engineers while writing transformations will be amazing Review collected by and hosted on G2.com.

TK
Tristan K.
Associate Consultant
Enterprise (> 1000 emp.)
"Empowering Platform for Building Custom Apps"
5/5
What do you like best about Celonis?

That you can build your own app, Celonis is basically becoming a Software for everything. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Currently not really anything, as I‘m just getting started. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your positive experience with Celonis! We're thrilled to hear that you are finding value in the platform. If you encounter any challenges or have suggestions for improvement as you continue using Celonis, please don't hesitate to let us know at cx@celonis.com.

Nimish B.
NB
Nimish B.
Full Stack Developer
Small-Business (50 or fewer emp.)
"Super Intuitive UI Makes It a Breeze to Use"
5/5
What do you like best about Celonis?

Easy to use, Ui is super intuitive and overall user experience is fine Review collected by and hosted on G2.com.

What do you dislike about Celonis?

slow customer support and some very silly bugs or misses in the application Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for your feedback! We're pleased to hear that you find our UI intuitive and user-friendly. We apologize for any inconvenience you experienced with our customer support and bugs in the application. We are actively working to enhance our support and address any issues to ensure a smoother experience for our customers.

Gayatri Y.
GY
Gayatri Y.
SR. consultant WalkMe administrator and Developer
Small-Business (50 or fewer emp.)
"Good"
5/5
What do you like best about Celonis?

There process mining service are good. Invoice delay services Review collected by and hosted on G2.com.

What do you dislike about Celonis?

It's good in visualization Nd automation but sometimes takes time for processing Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for your feedback! We're glad to hear that you find our process mining services helpful. If you'd like to share more about the challenges you've faced in processing, please reach out to us at cx@celonis.com.