---
title: Cekura Reviews
meta_title: 'Cekura Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cekura works for a business like yours.
date_modified: '2026-08-18'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Cekura Reviews
**Vendor:** Cekura  
**Category:** [ Contact Center AI Observability Software](https://www.g2.com/categories/contact-center-ai-observability)





- [View Cekura pricing details and edition comparison](https://www.g2.com/products/cekura/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+09%3A01%3A28+-0500&secure%5Bsession_id%5D=12788a50-02fa-4611-ab09-e2c707c4c8da&secure%5Btoken%5D=c5342f1ceb185baa2c81e49dbd933a13069677b6d95308455377d5be41b8d6a1&format=llm_user)

## Cekura Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Testing - Contact Center AI Observability**
- Live Interaction Analysis
- AI Behavior Validation
- AI Conversation Simulation

**Analytics - Contact Center AI Observability**
- Intent Tracking
- Automated Root Cause Analysis
- AI Performance Analytics

**Infrastructure - Contact Center AI Observability**
- Channel Fidelity Monitoring

## Top Cekura Alternatives
  - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (248 reviews)
  - [Cyara Platform](https://www.g2.com/products/cyara-platform/reviews) - 4.7/5.0 (43 reviews)
  - [Gridspace Contact Center AI](https://www.g2.com/products/gridspace-contact-center-ai/reviews) - 5.0/5.0 (1 reviews)