Last updated: Nov 04, 2026
The way open files are displayed and the ease of searching for file. Review collected by and hosted on G2.com.
The process to enter new clients contact info. There are too many pop ups. Review collected by and hosted on G2.com.
The name of the company is unique. That's about it. Review collected by and hosted on G2.com.
Customer service and timing of support is poor, reporting features are useless, lots of issues with updates and functionality of the program, mass billing is not a smooth operation, updates to the program reset your profile settings and you have to figure out which ones it changes and then reset, I could go on.... Overall, we would stay clear of Amicus in the future and it's such a relief to get out of this contract. Review collected by and hosted on G2.com.
The Amicus application itself seems to be a stable application that serves the purpose. IT seems to be a well designed and written application. However, the overall experience is always poor because of the support team. They are not helpful at all to other MSPs who run Amicus in their environments. Review collected by and hosted on G2.com.
Support the team's attitude and poor business practices. Every time support is required we get a lame excuse that we do not support the terminal server environment. When as a matter of fact you have it running in a terminal server environment as well as it seems. Most of our clients out of 1500 clients that use Amicus are fed up so are we... hence thinking of replacing this application with others. Review collected by and hosted on G2.com.
Hi there! I'm sorry your experience has not been a positive one. I've escalated your issue and believe we can get you set up properly. Please call 1-800-472-2289 at your earliest convenience and ask for manager, Baron Bhuiyan or technical lead, Charlton Fernandes.
That you can see all of the accounts in a row Review collected by and hosted on G2.com.
everything else. The font size is an 8 pt. font that cannot be adjusted. You need a magnifying glass if you have bad eyes. The entire set up looks antiquated. You cannot delete files from the system - If you are the administrator, you should be able to have the ability to delete files if they are duplicates. Review collected by and hosted on G2.com.
I like the fact that in theory you can store everything in one place and reduce time searching for documents, storing client information in various places and tracking billing Review collected by and hosted on G2.com.
Breaks too many times. Too many times have syncs with Outlook stopped (undetected) until someone happens to notice it and then it requires back end to fix. Too many times have I had to reset a password for no reason simply because Amicus needed it too. The price tag on this product is not small. The product should work flawlessly with minimal need for support. We have a support ticket at least monthly. If not weekly. Review collected by and hosted on G2.com.
The ease of creating customized reports and the amount of information you can input. Review collected by and hosted on G2.com.
I can't think of anything. Love the program. Review collected by and hosted on G2.com.
Time keeping and the ability to save emails. Also, the ability to conduct conflict checks and document each client file with status reports, etc. The events function is also good for follow-up. Review collected by and hosted on G2.com.
Auto-texts keeps dropping out and I've requested help before. The agent explained and I was able to resolve the problem, but it's happening again. Review collected by and hosted on G2.com.
How easy it is to use and have all the information readily available. Review collected by and hosted on G2.com.
Sometimes, it can be a little confusing as to how some things work- re- billing Review collected by and hosted on G2.com.
Good timekeeping module -- stopwatches work well. It takes a while to get up to speed, but it does get better over time. If attorneys enter their time concurrently, it's great. Some of the reporting is quick and easy. Tying the clients/people to all their different matters is helpful. The billing process is usually pretty smooth. Review collected by and hosted on G2.com.
The link with Quickbooks is more trouble than it's worth. We spent years fixing duplicate entries or finding receipts or costs that did not exchange. We've decided to hand enter the total payments, expenses and interest and that is working better. But this was a big selling point for Amicus, and had we known this in advance, we'd likely not chosen to go with Amicus.
Amicus is supposed to pay client costs first, but will only do that on each invoice. So if I have a client with several overdue invoices all which have costs, Amicus will allocate funds to the oldest invoice, not the newer costs.
The reports are limited. I regularly need reports on AR which indicate when the client made the last payment. This isn't possible. The conflict reports can be a hundred pages long, and no way to screen for the client "Day" and not get all references to Tuesday or yesterday.
The overall interface is not user-friendly and feels clunky and difficult to use. Because of this, most attorneys have not taken the time to delve into Amicus and really use it as was intended. Review collected by and hosted on G2.com.
The most helpful feature of Amicus attorney is without a doubt the client portal. I love having the ability for clients to upload their documents and allowing them to monitor their case. It keeps me covered and helps show my clients that my office is constantly on the ball. Review collected by and hosted on G2.com.
Nothing! I love this software and have no complaints. Review collected by and hosted on G2.com.
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We would love the have a calendar function within the mobile application.
Pricing provided by Amicus Attorney by CARET.
