Amicus Attorney by CARET Reviews & Product Details

Amicus Attorney is an intuitive case management solution that tracks and invoices billable time, automates important documents, and provides easy access to all your clients and case files. Work from your desktop or in the private cloud while integrating with QuickBooks and other applications. CARET provides leading practice management and fintech platforms to thousands of legal firms across the world, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET serves more midmarket law firms than any other provider through its portfolio of practice management platforms including AbacusLaw, Amicus Attorney, Amicus Cloud, Abacus Private Cloud, and CARET Legal.

Seller

CARET

Discussions

Amicus Attorney by CARET Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Sarah Gardiner

Pricing

Pricing provided by Amicus Attorney by CARET.

Basic

$69.00

Per User Per Month

Amicus Attorney

Custom Quote Available

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 167 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Amicus Attorney by CARET Integrations

(6)

Integration information sourced from real user reviews.

Amicus Attorney by CARET Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Amicus Attorney by CARET, and what problem is it built to solve?

Amicus Attorney by CARET is a practice-management system for legal and accounting firms and professionals. It is intended to bring practice management and payment processing together so clients and professionals can focus on their work.

What languages does Amicus Attorney by CARET support?

Amicus Attorney by CARET supports 1 language: English.

What company sizes and industries is Amicus Attorney by CARET the best fit for?

Amicus Attorney by CARET is most strongly represented among smaller law practices and legal-services firms. The clearest fit in the positive user base is small organizations, particularly those in legal fields.

Company size: Small businesses with 50 or fewer employees
Industry: Law Practice
Industry: Legal Services

How long does it take to implement Amicus Attorney by CARET across a team?

The most common reported implementation timeframe is under a month. That gives teams a practical reference point, though individual go-live experiences vary.

What customer support options does Amicus Attorney by CARET provide, and how do users find the overall support experience?

Support is available through self-service resources and direct contact by phone, email/help desk, or chat, with 24/7 live-rep support. The support experience is mixed: users describe helpful, responsive assistance in some cases, while others report slow follow-up or difficulty getting issues resolved.

What tools and platforms does Amicus Attorney by CARET integrate with, and how do these integrations help users get more value from the product?

Amicus Attorney by CARET is used alongside productivity, accounting, and document-management tools. These connections can help teams link calendars and communications with matter work, and coordinate billing and file-related information.

Productivity: Outlook, Exchange, Excel, and Office 365
Accounting and billing: QuickBooks, PCLaw, and Timeslips
Document management: Worldox

What features or capabilities could make Amicus Attorney by CARET even more useful?

Amicus Attorney by CARET could be more useful with smoother everyday workflows and more flexibility in key areas. Users describe improvements that would make routine case, document, and billing work easier.

Make Outlook email and calendar syncing more reliable and straightforward.
Improve document organization, including support for nested folders and smoother editing and saving within a matter.
Modernize and simplify the interface to reduce clicks and make common actions easier to find.
Expand mobile capabilities, especially calendar access and core functions available in the desktop experience.
Offer more flexible reporting and billing-template customization.

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Verified User in Legal Services

Small-Business (50 or fewer emp.)

2/27/2020

"Lots of features, but clunky and more expensive than smoother competitors"

2/5

What do you like best about Amicus Attorney by CARET?

The Amicus Attorney app is surprisingly functional, and I like that the calendar syncs with Outlook. The support staff are helpful and easy to connect with. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

Everything feels so clunky and dated. When other CMS programs feel no different than searching for documents in Google Drive, it's hard to justify the lengthy steps involved to complete even the simplest task on Amicus Attorney. So. Many. Drop. Down. Menus. The interface is hard on the eyes, and nothing feels intuitive. Although the function is there, the form leads a lot to be desired. It feels like a late 1990s desktop program running 2020 functions. Review collected by and hosted on G2.com.

Recommendations to others considering Amicus Attorney by CARET:

Unless you get an incredible deal on the pricing, I see now compelling reason to go with Amicus Attorney over other, more highly-rated and less expensive competitors. However, if you are stuck with it, it's workable. Review collected by and hosted on G2.com.

What problems is Amicus Attorney by CARET solving and how is that benefiting you?

Our firm realizes Amicus Attorney has integrations with Outlook email, but it was not helpful due to the clunky interface and inconsistent syncing. Still, the calendaring function was usable enough to justify continuing to use Amicus Attorney for years. However, the recent doubling of our per-user price led us to explore other CMS alternatives. Once our contract is up, we plan on moving to a different, web-based CMS provider.

Having to store all our data on our own server is nerve-wracking, but Amicus Attorney's cloud-based option was quoted to us at four times the amount we will pay for a competitor's cloud-based system. My final note on Amicus Attorney is that, if you have it, it will do the job. But, if you don't have it, I see no compelling reason to choose Amicus Attorney. Review collected by and hosted on G2.com.

Jenny L.

Chief Administrator

Small-Business (50 or fewer emp.)

2/25/2020

"Mostly Good, has a few quirks"

4.5/5

What do you like best about Amicus Attorney by CARET?

Amicus maintains all file information in a user friendly format. Being able to use a group calendar to view the schedule for everyone in the office at one time is very helpful. Easy to set deadlines for cases. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

Outlook/iphone link has some issues. Can be difficult to set up and sometimes stops working for no reason. Do not like the "assistance" field that puts a black circle with the word "do" in it on appointments. It is very distracting and takes away from the clean look of the calendar. This should default to none and allow you to use it if you want to. Regularly get a "sticky note" that says to make sure the Amicus Server has access to the internet. It never doesn't have access to the internet, so I am not sure why that comes up. Wish it could link to more than one time slips database like the former small firm version could. Review collected by and hosted on G2.com.

Amber S.

Small-Business (50 or fewer emp.)

10/14/2020

"Amicus Attorney"

3.5/5

What do you like best about Amicus Attorney by CARET?

It is a very easy program to use and very easy to learn how to use if you do not know how to use. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

I do not have any dislikes about this program Review collected by and hosted on G2.com.

Lauren H.

Small-Business (50 or fewer emp.)

Originally submitted 4/14/2020

"Helpful!"

4/5

What do you like best about Amicus Attorney by CARET?

The billing is the BEST part of this software. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

Could overall use an update. Interface is a bit antiquated. Review collected by and hosted on G2.com.

Michael L.

Small-Business (50 or fewer emp.)

6/25/2020

"The product is unusable."

0/5

What do you like best about Amicus Attorney by CARET?

Nothing. Support was great until they fired my customer service representative. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

I have used Amicus Attorney since 2003. This new product is not intuitive and cumbersome. Review collected by and hosted on G2.com.

Response from Natalie Lara of Amicus Attorney by CARET

Hi Michael,

We are so sorry for your experience. We'd like to escalate your issue to our support leadership team. Please contact csleadershipteam@abacusnext.com directly so we can ensure you are set up properly.

Sincerely,

The AbacusNext Team

Donna D.

Small-Business (50 or fewer emp.)

4/9/2020

"Bait and Switch"

1/5

What do you like best about Amicus Attorney by CARET?

The interface is reminiscent of Windows 98. Tends to make me nostalgic for the days when software would crash instead of being entirely worthless. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

I dislike that the software is difficult to navigate. I also dislike the fact that it's not compatible with our firm and after phone calls to sales and support, they are unwilling to acknowledge that they offered us a product that did not function as described by sales. Review collected by and hosted on G2.com.

Recommendations to others considering Amicus Attorney by CARET:

Go with MyCase or Clio. Use QB for accounting. That simple. Review collected by and hosted on G2.com.

What problems is Amicus Attorney by CARET solving and how is that benefiting you?

Not one problem has been solved. Benefits? No benefits with a piece of software that can not work for our firm even after sales said that it would be compatible. Review collected by and hosted on G2.com.

Justin A.

Small-Business (50 or fewer emp.)

2/25/2020

"I would say just OK"

3/5

What do you like best about Amicus Attorney by CARET?

Getting the right tech that actually works quickly and completes the task. I like that they that they will remote in right away and check servers and database for consistency. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

Sometimes I get a tech that doesn't seem to know the product that well and it becomes painfully slow to resolve issues. There are about two support members that you pray and hope to get. Most of the time I have to ask for an escalation before getting my issue resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Amicus Attorney by CARET:

I would recommend getting help setting it up so that it is actually configured correctly from the start. If you make a mistake or want to add to it later it tends to be a lot more difficult. Review collected by and hosted on G2.com.

What problems is Amicus Attorney by CARET solving and how is that benefiting you?

We moved the server so had to reconnect PCLaw and Amicus again for billing purposes. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

Originally submitted 2/25/2020

"An Effective Tool to Promote Productivity"

5/5

What do you like best about Amicus Attorney by CARET?

Amicus Attorney is a good system for keeping files organized and easily searchable, while allowing coordination between different members of the firm. The integrated calendar is an excellent way to ensure that team members are on the same page at all times. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

The search function for files and people will often default to a preset selection which I have been unable to find a way to change which can be very frustrating when you are trying to find something quickly, and instead have to change the presets. Review collected by and hosted on G2.com.

Recommendations to others considering Amicus Attorney by CARET:

While the cost should be a factor, the program does offer multiple essential features rolled into one which is easy to coordinate with other users. Review collected by and hosted on G2.com.

What problems is Amicus Attorney by CARET solving and how is that benefiting you?

The benefits are certainly in relation to time management being easier, and team coordination being faster. Review collected by and hosted on G2.com.

Verified User in Law Practice

Mid-Market (51-1000 emp.)

11/5/2020

"Good Program"

4.5/5

What do you like best about Amicus Attorney by CARET?

Ease of searching; calendar functions; attaching people to files Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

Sometimes it is frustrating to update an address of a client, but not have the update also update the spouse's contact card. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

4/3/2020

"Do not ever install updates until they come out with fix for last update"

3/5

What do you like best about Amicus Attorney by CARET?

The timekeeper helper is beneficial and the fact that when it works, the saving of communications with the files. Review collected by and hosted on G2.com.

What do you dislike about Amicus Attorney by CARET?

They broke features I used daily in 2007 and still have not fixed them. I am surprised that nobody else has caught it. I have verified with tech support it is a system wide failure but they still say they are working on it. Typically when they come out with updates, it breaks more things than it fixes. Many updates are cosmetic and not function related so some updates have fixed nothing and broken many things. Now many times when you call tech support you are getting someone you can hear typing in a database trying to find the answer. Review collected by and hosted on G2.com.

Recommendations to others considering Amicus Attorney by CARET:

Make sure you look around and see what fits you better. The mobile functions are very limited almost to the extent of being useless. Review collected by and hosted on G2.com.

What problems is Amicus Attorney by CARET solving and how is that benefiting you?

I have tracked time better which of course is important. I am better organized but I am sure most practice management software would do the same. Review collected by and hosted on G2.com.