--- title: Captello Reviews meta\_title: 'Captello Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 180 reviews by the users' company size, role or industry to find out how Captello works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 180 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- ### Captello Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **user-friendly interface** of Captello, making lead capture and data management effortless for their team. [(57 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569236&qs=pros-and-cons#reviews) Users value the **automated lead generation** of Captello, enhancing data flow and improving overall efficiency post-trade shows. [(36 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568755&qs=pros-and-cons#reviews) Users love the **easy setup** of Captello, greatly enhancing lead capture and event consistency effortlessly. [(35 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569013&qs=pros-and-cons#reviews) Users love Captello for its **easy lead management** , boosting lead capture and streamlining event operations effectively. [(35 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568060&qs=pros-and-cons#reviews) Users praise Captello for its **excellent customer support** , offering timely assistance and comprehensive resources throughout the experience. [(32 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568850&qs=pros-and-cons#reviews) Users experience a **steep learning curve** , particularly with advanced features, but support helps ease the transition. [(14 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568595&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Captello, especially when attempting to navigate advanced features and options. [(9 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568242&qs=pros-and-cons#reviews) Users face significant **integration issues** , complicating setup and requiring additional resources to resolve problems effectively. [(8 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569204&qs=pros-and-cons#reviews) Users find the **initial setup process time-consuming** , requiring multiple calls and extensive learning for effective use. [(7 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569279&qs=pros-and-cons#reviews) Users find the **complexity** of Captello overwhelming, hindering their ability to utilize the platform fully. [(6 mentions)](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569031&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Captello ##### 1. Ease of Use Users love the **user-friendly interface** of Captello, making lead capture and data management effortless for their team. [ See 57 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569236&qs=pros-and-cons#reviews) See Related User Reviews AN 5.0/5 "Captello to be a pivotal tool for customer engagement" What do you like about Captello? Ease of use. this is a tool that allows everyone that is using it to see and share data. As we develop our own surveys we need a tool that can adapt ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you like about Captello? There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This el ##### 2. Lead Generation Users value the **automated lead generation** of Captello, enhancing data flow and improving overall efficiency post-trade shows. [ See 36 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568755&qs=pros-and-cons#reviews) See Related User Reviews ![Parker B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker B.") PB Parker B. Mid-Market (51-1000 emp.) 5.0/5 "Captello Makes Lead Capture and ROI Tracking Effortless" What do you like about Captello? Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you like about Captello? There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This el ##### 3. Easy Setup Users love the **easy setup** of Captello, greatly enhancing lead capture and event consistency effortlessly. [ See 35 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569013&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda E.") AE Amanda E. 4.0/5 "Seamless, Good Assistance, Easy to Use for our sales team." What do you like about Captello? Pros: Easy setup and user-friendly interface Real-time lead capture and data syncing Customizable forms and automation Ins ![Parker B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker B.") PB Parker B. Mid-Market (51-1000 emp.) 5.0/5 "Captello Makes Lead Capture and ROI Tracking Effortless" What do you like about Captello? Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapp ##### 4. Lead Management Users love Captello for its **easy lead management** , boosting lead capture and streamlining event operations effectively. [ See 35 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568060&qs=pros-and-cons#reviews) See Related User Reviews ![Parker B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parker B.") PB Parker B. Mid-Market (51-1000 emp.) 5.0/5 "Captello Makes Lead Capture and ROI Tracking Effortless" What do you like about Captello? Captello’s integration with HubSpot and the intuitive form builder are game-changers. It’s incredibly easy to set up and customize properties for mapp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you like about Captello? There are several elements I like about Captello, the main being its ability to connect with our CRM systems and have data automatically flow. This el ##### 5. Customer Support Users praise Captello for its **excellent customer support** , offering timely assistance and comprehensive resources throughout the experience. [ See 32 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568850&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda E.") AE Amanda E. 4.0/5 "Seamless, Good Assistance, Easy to Use for our sales team." What do you like about Captello? Pros: Easy setup and user-friendly interface Real-time lead capture and data syncing Customizable forms and automation Ins AD Allie D. 4.5/5 "A Game-Changer for Event Lead Management" What do you like about Captello? Captello has been an incredibly valuable tool for our event and lead management needs. From on-site lead capture to post-event follow-up, the platform ### 5 Cons or Disadvantages of Captello ##### 1. Learning Curve Users experience a **steep learning curve** , particularly with advanced features, but support helps ease the transition. [ See 14 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568595&qs=pros-and-cons#reviews) See Related User Reviews ![Amanda E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda E.") AE Amanda E. 4.0/5 "Seamless, Good Assistance, Easy to Use for our sales team." What do you dislike about Captello? The only issue is one that you would have with any ULC software and that is gaining access to the dev/api kit for shows as some platforms simply do no AD Allie D. 4.5/5 "A Game-Changer for Event Lead Management" What do you dislike about Captello? While Captello is a powerful lead capture and management platform, there are a few areas where there’s room for improvement: Learning Curve for Adv ##### 2. Steep Learning Curve Users find a **steep learning curve** with Captello, especially when attempting to navigate advanced features and options. [ See 9 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1568242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you dislike about Captello? I don't dislike anything, other than there are so many options, it's a bit overwhelming. I know I don't use Captello to it's full capacity because of AD Allie D. 4.5/5 "A Game-Changer for Event Lead Management" What do you dislike about Captello? While Captello is a powerful lead capture and management platform, there are a few areas where there’s room for improvement: Learning Curve for Adv ##### 3. Integration Issues Users face significant **integration issues** , complicating setup and requiring additional resources to resolve problems effectively. [ See 8 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569204&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "A great product for event lead capture" What do you dislike about Captello? The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bri AN 4.5/5 "Great Onboarding Experience" What do you dislike about Captello? Need a better meeting integration sync with booking onsite meetings via ChiliPiper ##### 4. Time-Consuming Users find the **initial setup process time-consuming** , requiring multiple calls and extensive learning for effective use. [ See 7 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Intuitive platform, easy to use, more features available, Great service, always available!!!" What do you dislike about Captello? It is a bit time consuming to add people to the events, that will be present at the event ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "A great product for event lead capture" What do you dislike about Captello? The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bri ##### 5. Complexity Users find the **complexity** of Captello overwhelming, hindering their ability to utilize the platform fully. [ See 6 mentions ](https://www.g2.com/products/captello/reviews?filters%5Bsentiment_snippet%5D=1569031&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Captello eliminates manual work, freeing up time to focus on other responsibilities" What do you dislike about Captello? I don't dislike anything, other than there are so many options, it's a bit overwhelming. I know I don't use Captello to it's full capacity because of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "A great product for event lead capture" What do you dislike about Captello? The initial set up was quite complicated and person responsible for our onboarding didn't seem to know much about what she was doing, so we had to bri AN Verified User in Government Relations 9/18/2025 "Easy and Exciting!" 5/5 What do you like best about Captello? The customer service from Captello is great - they are helpful and knowledgeable. We are implementing a scavenger hunt at our largest conference this year and are excited to have an easier way to track leads and generate traffic to our exhibitors booths. Plus, it's very customizable. Review collected by and hosted on G2.com. What do you dislike about Captello? N/A - no comments to add. There is a lot to learn but Amanda is helping is through it! Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? We were using old school paper passports which don't really let you track who visits your booth. This will provide real results and leads to our exhibitors and be able to show the value. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Jetteen H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jetteen H.") JH Jetteen H. Head of Marketing Operations and Performance Marketing Enterprise (\> 1000 emp.) 6/5/2025 "Easy integration, fantastic support, user-friendly event lead capture app" 4.5/5 What do you like best about Captello? The platform is easy to use and navigate for admin users, allowing us to set up events and track leads with ease. The front-end event app is also very user-friendly, so our sales colleagues only need minimal enablement to use the app. From a CRM integration point of view, it is easy to connect to SFDC and Marketo, where we created an integration behind to make sure leads flow through to our CRM system with minimum configuration once the integration is done. The Captello team is also great in terms of support; they are reactive, provide numerous resources, and are very hands-on during the onboarding period. Review collected by and hosted on G2.com. What do you dislike about Captello? The only downside to the app is its limitation of supporting different domains within one account. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? We need an event management tool to streamline our lead capture in events, Captello supports this so our sales colleagues can easily capture contact info in event and then follow up the leads directly in our CRM system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AN Verified User in Information Technology and Services 11/7/2025 "Great Onboarding Experience" 4.5/5 What do you like best about Captello? We've only used it once so far, so its early in our journey, but so far its very user friendly, easy to sync with the back-end, and has all of the functions and features we need. Review collected by and hosted on G2.com. What do you dislike about Captello? Need a better meeting integration sync with booking onsite meetings via ChiliPiper Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? 24/7 access to lead capture, tracking all events and lead captures, allowing internal teams to have their own app, post-show analytics Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction 4/6/2026 "it worked very well but onbaording was rough" 3.5/5 What do you like best about Captello? once it was bulit and ready the UI was very easy to use and navagtte Review collected by and hosted on G2.com. What do you dislike about Captello? the setup and onboarding, mainly the drawn out meetings Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? keeping track of all our leads from conexpo Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices 2/24/2026 "Intuitive platform, easy to use, more features available, Great service, always available!!!" 5/5 What do you like best about Captello? Questionnaire, Follow up, Scan tool, Taking notes Review collected by and hosted on G2.com. What do you dislike about Captello? It is a bit time consuming to add people to the events, that will be present at the event Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Set up the questionnaire as we need the leads in our other CRM platform exactly the way that they can be uploaded and synced further Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Nick V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick V.") NV Nick V. 8/6/2025 "Great piece of software" 5/5 What do you like best about Captello? Captello allows us to standardize our lead capture across teams and across events. The needs of each event varies wildly, but we can at least be sure that we will have a consistent method to capturing leads. Review collected by and hosted on G2.com. What do you dislike about Captello? The web interface is a little dated, but that's not the end of the world. Some of our reps also want an easy way to accept leads using a computer, but this isn't always apparent to them or easy to find. The app is convenient, but sometimes our reps rely on their computers more for complex updates. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Captello solves our problems of capturing leads on site and syncing that data into our CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Information Technology and Services 9/3/2025 "Powerful, easy to use and scalable!" 5/5 What do you like best about Captello? Scalability and ease of use. Once you get the basics down, you can dive deeper into automation and integration as needed for your use case! Review collected by and hosted on G2.com. What do you dislike about Captello? Nothing I have found so far. It gets a bit cumbersome the deeper you use Captello, but obviously more info is needed to integrate and automate your lead capture process seamlessly. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Integration into our marketing performance system and more so, less expensive to use our own lead capture tech for all our events. It also is a consistent platform so no need to train and re-train our reps using it! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Noah A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noah A.") NA Noah A. Marketing Operations Manager Enterprise (\> 1000 emp.) 5/25/2025 "Marketing Automations & Operations Manager" 5/5 What do you like best about Captello? The seamless process of creating a lead capture form. Once I got the hang of creating the form and the templates, the user experience in creating the event forms has been absolutely smooth and easy! Also, customer service has been great! Review collected by and hosted on G2.com. What do you dislike about Captello? Really not so much to complain about. The ONLY 2 critiques that I have are: 1) The process of creating a lead analyzer per event would be MUCH easier if I was able to clone the analyzer including the stages and the fulfillment actions attached. Right now, I can only duplicate the stages within the lead analyzer but need to go stage by stage to update the fulfilment actions within 2) We're still experiencing issues with our HubSpot integration, been trying to work with the integrations team but we haven't found the solution for some reason Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Mass lead capture at tradeshows and events Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Mechanical or Industrial Engineering 4/29/2025 "Captello captivates as much as captures: Why the people behind the product matter most." 5/5 What do you like best about Captello? The software is extremely intuitive in its features and uses (in which we are still learning about as a new user). It is good to see that the programmers who have developed the platform have done so with the event manager and user in mind. I love how Captello is always in a constant state of development and improvement as if it's a living entity, as the event world typically is as well. Review collected by and hosted on G2.com. What do you dislike about Captello? The only dislike is that I really wish there was a better and more cost-effective API Developer work-around. That is the one roadblock that we are trying to navigate with the platform. Not really a dislike of the software. My answer to this question is very limited by my still new (and lack of thorough) knowledge of all of the capabilities. But the ability to capture as much information as quickly as possible is of the most benefit to us. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Real-time capture of information. On-site qualification of leads, robust post-show reporting. real-time content outreach after each scan, and the ability to engage our users, motivate them, and receive benchmarking data over time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: In-app ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 8/14/2025 "Easy to use and quick to pipeline" 4.5/5 What do you like best about Captello? Extremely easy to use - the ability to create templates so you can click and go is such a timesaver. The immediate email feature is also a great touch to keep our leads warm while we are still on the show floor. I've never waited more than 10 minutes for support help - they are quick and have a solve within minutes, not hours. Review collected by and hosted on G2.com. What do you dislike about Captello? There are a lot of add-ons and they are not cost effective. Review collected by and hosted on G2.com. What problems is Captello solving and how is that benefiting you? Leads lost from shows, rep effectiveness at shows, and timeline to pipeline. Everything is faster, more efficient, and is giving us a much clearer idea of how we are doing in the field. With this information, we can make more educated decisions on where we should be placing effort and staff. Review collected by and hosted on G2.com. 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