Having a place to store and share information about our clients is so helpful. Once documents get scanned in, we can all access them. You log into Canopy and there it is. Clients can also upload their documents to Canopy so all team members can access them. This is extremely helpful during tax season when we are all so busy. Clients appreciate not having to come down to the office to give us their documents to copy. Easier all the way around. Review collected by and hosted on G2.com.

The least helpful thing was having to learn how to use Canopy. It was actually quite simple though. There isn't anything I dislike about Canopy. Review collected by and hosted on G2.com.

Canopy has been an important part of managing our Low Income Taxpayer Clinic, where we handle hundreds of complex tax controversy cases each year. As a nonprofit organization providing free taxpayer representation, we need a system that allows us to manage cases efficiently, maintain organized client records, and coordinate work among employees and volunteers at multiple locations. Canopy helps us accomplish that. Review collected by and hosted on G2.com.

One feature we would especially value is more customizable management dashboards that let us quickly spot cases needing attention, monitor employee workloads, and track progress toward our organizational goals. As a grant-funded nonprofit, stronger integration between case management, staff time tracking, and program reporting would help us reduce duplicate administrative tasks and streamline our reporting. Review collected by and hosted on G2.com.

I like the automation in the workflow which makes assigning tasks to my employees very simple and repeatable, saving time and creating efficiencies. The overall system has become more and more user-friendly. It helps keep both tax and bookkeeping clients in the same system, making client management more organized. Review collected by and hosted on G2.com.

They claim to have integrations with many systems, but they don't really deliver on that. For example, they say they integrate with the Xero bookkeeping platform, but the only integration is through Zapier just to update contacts from Canopy to Xero. I wish Xero and Canopy had the same type of integration as with QBO. Also, while the initial setup was easy, the numerous improvements require additional setup. Review collected by and hosted on G2.com.

I like how Canopy keeps everything in one place and the workflow is consistently in front of me via the dashboard. What I like most about Canopy is the email insight feature where I can see my firm’s emails for all of my employees and staff, and they can reply as me as needed. I also appreciate the fluidity of the email into the calendar. It saves us time by combining services and streamlines everyone having to be in each other’s email. Review collected by and hosted on G2.com.

I would love the ability for a meeting notetaker where I can copy everything over to other systems or modify it. The meeting notetaker has enhanced it by linking to the specific client, but I need the ability to modify it or add and delete things. The initial setup was a lot of work because the workflows in Canopy weren't as extensive as I expected. I would like the option to share workflows from other firms. Review collected by and hosted on G2.com.

The most helpful aspect of Canopy is its ability to centralize client management, task tracking, document storage, and communication into one platform. As a CPA firm managing a substantial volume of individual and business clients, having a centralized system improves efficiency, accountability, and workflow visibility. The ability to assign tasks, monitor deadlines, track progress, and securely exchange documents with clients is particularly valuable during tax season. Canopy helps our team stay organized, reduces administrative inefficiencies, and provides better oversight of work across the firm. Review collected by and hosted on G2.com.

One of the biggest downsides of Canopy is that some of the reporting and workflow management capabilities could be more robust and customizable. For a growing CPA firm with multiple employees, departments, and a large client base, it is important to have detailed visibility into productivity, billing, outstanding work, and overall firm performance. While Canopy does a good job of centralizing information, certain processes still require more manual effort than we would like. Greater flexibility in reporting, more advanced automation, and the ability to customize workflows to match how an accounting firm actually operates would significantly improve the experience. Overall, Canopy is a valuable practice management platform, but there is an opportunity to make it more efficient for larger firms that need sophisticated reporting, streamlined processes, and better management-level oversight. Review collected by and hosted on G2.com.

CRM features that let you communicate and interact with clients, and how that interfaces with tasks and engagements. All the automations and cross-over is great.

It is all very customizable as far as I have explored, which is nice. Review collected by and hosted on G2.com.

Besides the fact it can be expensive if you need the whole suit, or a growing cost as you add features and seats, there are only minor complaints/adjustments. I dislike there isn't an audit log on tasks (you have to go dig for the audit log, then it can be overwhelming information because it's for everything.)

I wish the client could see a progress tracker, similar to what we see in the task.

I wish the tasks could populate into my calendar. Review collected by and hosted on G2.com.

Canopy incorporates almost all solutions/features we need as a CPA firm and avoids tech sprawl. They constantly are improving and releasing new features. The Canopy UI is the best in the market compared to other accounting firm management solutions. The integrations that are available are great, but I do wish Canopy would add more. The software is fast and never has performance issues and I think the pricing is fair. Canopy support is great and they are always quick to answer support chats and resolve issues. Review collected by and hosted on G2.com.

I wish some of the API was easier to use and many of the newer features are half baked. For example, Ignition is a better solution for proposals, but Canopy's offering is best for us because it is tightly integrated with the other Canopy modules. Review collected by and hosted on G2.com.

I like having all client information in one place with Canopy. It's easy to share information and send documents for e-signature, especially with the KBB feature to authenticate client signatures. I can quickly look up client details like addresses or phone numbers and securely send and receive documents containing personal information. The task organization and tracking features are really helpful too; I can easily see what tasks are due and even set them to automatically flow to the next due date. Importing client data was straightforward and efficient, making setup a breeze. Review collected by and hosted on G2.com.

Canopy has the feature to prepare client bills, but we haven't used it because it's not as detailed as our current billing software, and we like to prepare very detailed bills. Review collected by and hosted on G2.com.

The platform is easy to use for both our clients and our team, making communication and document sharing simple and efficient. Setting up the client portal was straightforward, and the migration process was smooth and easy to navigate. Clients say it is easy to use. Canopy has helped streamline our workflow, improve the client experience, and make day-to-day tasks more manageable. Overall, it’s been a great solution for our firm, and we appreciate how user-friendly and efficient the platform is for everyone involved. Review collected by and hosted on G2.com.

Sometimes the project setup can feel a bit daunting, but overall we’ve been able to resolve the issue. I’d also like to see stronger integration with Ultra Tax, especially when it comes to project-related work. Review collected by and hosted on G2.com.

I like that it offers a diverse set of functions so you can do more all in one place and on one platform. I also equally like that the Canopy development team is continuously adding to its features, creating new ones, and listening to its users to help make it better. Continuous improvements are essential in our technically evolving world.

I also like that when they add new features, you can comment on their post about it and they'll work to resolve any issues users find when new features come out (beta or regular). Review collected by and hosted on G2.com.

There are some things that I feel should have been standard from the start that were not. For example, being able to select the recipient, or multiple recipients, to receive an invoice (July 2026, this is now fixed). And, being able to specify which contacts can see which folders or documents on the client portal. Those are already options in other similar software. Review collected by and hosted on G2.com.