Call Karma Contact Center Reviews & Product Details

Call Karma Contact Center is the complete AI-powered omnichannel contact center, in the cloud. It is for teams that want voice, messaging, CRM, ticketing, workforce tools, and AI in one workspace, with a path into Call Karma AI QA & Coaching. Supervisors work from dashboards and can record calls. The platform includes auto answer, SIP forwarding, extensions, and IVR. Queues and ACD support Round Robin, Ring All, Least Recent, priority, and overflow. Business hours, holidays, voicemail, and text-to-speech help control when and how callers are greeted. Phone numbers can be used for voice, SMS, and MMS. Outbound teams can run power dialer and preview dialer campaigns. An omnichannel inbox gathers SMS, live chat, WhatsApp, Facebook, and Instagram. Teams can send SMS campaigns and email campaigns, and use team chat to stay coordinated. AI features include AI voice agents with Voice AI Flows and Analytics, an AI bot for SMS, chat, and WhatsApp, AI Analysis, and an AI Assistant. Operations tools include a CRM with automations, ticketing, a knowledge base, screen pop and scripts, agent statuses, dispositions, CSAT, reports, users and permissions, workforce management, and an audit log. Developers can use webhooks and a REST API. Agents can place calls with a Click-to-Call Chrome extension. Integrations include ActiveCampaign, Pipedrive, HubSpot, Shopify, Keepin CRM, KeyCRM, and Zendesk. Pricing is $50 per user per month plus usage for numbers, SMS, inbound, and outbound. AI QA is scored separately. Plans are month-to-month. No free trial is stated for Contact Center; schedule a demo at https://callkarma.ai/contact. Product site: https://callkarma.ai/products/contact-center. Brand: Call Karma (https://callkarma.ai).