Call Karma Contact Center

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Call Karma Contact Center is the complete AI-powered omnichannel contact center, in the cloud. It is for teams that want voice, messaging, CRM, ticketing, workforce tools, and AI in one workspace, with a path into Call Karma AI QA & Coaching. Supervisors work from dashboards and can record calls. The platform includes auto answer, SIP forwarding, extensions, and IVR. Queues and ACD support Round Robin, Ring All, Least Recent, priority, and overflow. Business hours, holidays, voicemail, and text-to-speech help control when and how callers are greeted. Phone numbers can be used for voice, SMS, and MMS. Outbound teams can run power dialer and preview dialer campaigns. An omnichannel inbox gathers SMS, live chat, WhatsApp, Facebook, and Instagram. Teams can send SMS campaigns and email campaigns, and use team chat to stay coordinated. AI features include AI voice agents with Voice AI Flows and Analytics, an AI bot for SMS, chat, and WhatsApp, AI Analysis, and an AI Assistant. Operations tools include a CRM with automations, ticketing, a knowledge base, screen pop and scripts, agent statuses, dispositions, CSAT, reports, users and permissions, workforce management, and an audit log. Developers can use webhooks and a REST API. Agents can place calls with a Click-to-Call Chrome extension. Integrations include ActiveCampaign, Pipedrive, HubSpot, Shopify, Keepin CRM, KeyCRM, and Zendesk. Pricing is $50 per user per month plus usage for numbers, SMS, inbound, and outbound. AI QA is scored separately. Plans are month-to-month. No free trial is stated for Contact Center; schedule a demo at https://callkarma.ai/contact. Product site: https://callkarma.ai/products/contact-center. Brand: Call Karma (https://callkarma.ai).

Call Karma AI QA & Coaching

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Call Karma AI QA & Coaching helps your team execute your playbook perfectly. It scores calls automatically and turns the results into coaching, instead of asking a manager to sample a handful of recordings by hand. Most quality programs review only a slice of conversations. AI QA & Coaching is built for 100% call coverage: every call can be scored against the sales or service playbook you define. Teams create custom scorecards, including well-known frameworks such as SPIN, BANT, Sandler, Challenger, and HEART, or a fully custom card that matches their own process. Scoring is flexible, so the card can reflect what “good” means for that team. Managers track performance over time, receive coaching recommendations, and use trend intelligence to see whether the team is improving. AI framework detection helps identify how representatives are working a methodology in real conversations. A QA dashboard brings scores, trends, and coaching focus areas into one place. CRM integrations keep quality work connected to the systems the team already uses. Setup is designed to take about five minutes. Call Karma AI QA & Coaching is sold under the same Intelligence plans as Call Karma Insights, at https://callkarma.ai/pricing: • Starter: $149 per month plus $0.15 per minute analyzed • Professional: $299 per month plus $0.15 per minute analyzed • Enterprise: custom pricing plus $0.15 per minute analyzed Plans are month-to-month. There is no self-serve trial. A Free Analysis is available at https://callkarma.ai/free-analysis, and demos can be scheduled at https://callkarma.ai/contact. AI QA & Coaching is part of the Call Karma family at https://callkarma.ai, alongside Call Karma Insights and Call Karma Contact Center. Product site: https://callkarma.ai/products/ai-qa-coaching. Brand: Call Karma (https://callkarma.ai).

Call Karma Insights

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Call Karma Insights is business intelligence that comes to you. It is for call teams that want a short morning briefing instead of another dashboard to check. Every day at 8 AM, Insights sends an intelligence email with the 3–5 most important findings from recent calls. The email is organized into Won, Follow-up, Act, and Coach sections, so it is clear what closed, what still needs a follow-up, where someone should act, and where coaching would help. When timely action can save a deal or prevent a problem, Insights can also send an urgent SMS alert. Those briefings highlight revenue opportunities, action items, and coaching opportunities. Karma Scores give a consistent view of conversation quality. Insights can be tailored by industry, including Real Estate & Property, Healthcare Practices, Restaurants & Food Service, Not For Profit, and Home Services. Insights works with any phone system through a webhook. Teams send call data from the telephony they already use. Setup is designed to take about five minutes. An ROI calculator on the Insights page uses the $149 monthly starting cost to help estimate value, and an Enterprise option is available for larger rollouts. Call Karma Insights is sold under Intelligence plans at https://callkarma.ai/pricing: • Starter: $149 per month plus $0.15 per minute analyzed • Professional: $299 per month plus $0.15 per minute analyzed • Enterprise: custom pricing plus $0.15 per minute analyzed Billing is month-to-month, with no commitment. There is no self-serve trial. Request a Free Analysis at https://callkarma.ai/free-analysis or schedule a demo at https://callkarma.ai/contact. Insights is one of three Call Karma products, alongside AI QA & Coaching and Call Karma Contact Center. Product site: https://callkarma.ai/products/insights. Brand: Call Karma (https://callkarma.ai).