Calilio Features

Enables users to place phone calls over the internet.

Enables users to send instant messages over the internet.

Enables users to contact one anothers through mobile phones and landlines.

Send messages via SMS

Communicate using direct chat or messages within the system

Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool along as an extension to their browser of choice.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Enables integrations with communication and CRM platforms.

Manage, organize, and store contact information

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage and track all past and future calls.

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Set up connections to third-party platforms to improve business processes

Computer-telephony integration is the use of computers to manage telephone calls

Active monitoring of systems, applications, or networks

Listen to live phone conversations for the purpose of training and assessing agent performance

Integration with third-party call center software

Capability to perform complex tasks without constant human input

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Alter the layout and content of reports

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Distribute/route/connect calls

Receive data and information in real time

Provides a channel for team members to share media files, communicate, and work together

Active reporting of data and metrics

Record the audio of phone conversations for quality assurance purposes

Analyze and gain insights into data in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

System that automatically dials calls

Use AI to generate content in the form of text, images, videos, etc.

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Transfers live calls to other agents

Track and report on all incoming and outgoing calls

Collects essential call data such as call origin, call destination, call length, and other transaction details

Computer-based system that allows users to send and receive voice messages

Identify the number and contact information of a caller before answering the phone

Access software remotely via mobile devices

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Track interaction history by documenting conversations for contacts

Sends voice calls to a specific queue based on predetermined criteria

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and report on call outcomes

System calls multiple numbers at once and connects the agent to the first number that answers

Record the audio of phone conversations for quality assurance purposes

Store caller information within an accessible database

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Place/receive calls through voice over IP connection

Turns text into natural sounding speech

View and track pertinent metrics to find patterns and gain insights from data

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Define levels of authorization for access to specific files or systems

Transmit voice and other information digitally

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Transcribe voicemail audio messages to written text that is sent over email