Brushfire has every feature I could ask for when managing and marketing a large event. The email feature is by far my favorite- the ability to send marketing emails directly to past attendees, certain ticket types, and everyone who has bought tickets is extremely helpful for tailoring marketing messaging. The check-in interface is extremely intuitive and easy-to-teach; our event is staffed largely by volunteers, and being able to teach them how to check in attendees in just a few minutes is extremely important! The support team from Brushfire is excellent as well. During festival hours (which are on weekends) we have encountered issues, and have always been able to directly reach someone by phone who has helped us resolve the issue. Review collected by and hosted on G2.com.

There is not anything I can think of that I dislike about Brushfire! Review collected by and hosted on G2.com.

With the Oklahoma Warriors NAHL and OKC Warriors NA3HL organizations, we use Brushfire year-round for two hockey teams, our off-season tryout camps, NAPHL teams, and NAHL Prospect Challenge teams. What we like most is that we can use Brushfire for everything, and it has saved us time and money by allowing us to handle team registrations and sell tickets for our NAHL and NA3HL teams to fans in one simple, easy-to-use system. Whenever we need support, the Brushfire staff is always there to help, even on weekends. Review collected by and hosted on G2.com.

I’ve been using Brushfire for years, and I honestly haven’t found a single thing I dislike about the system. They’re also always rolling out new features, and they’ve been great. Review collected by and hosted on G2.com.

The platform has been a highly reliable option for coordinating high-volume registrations as well as more niche youth camps. Setup is remarkably straightforward, and the flexibility to provide a more tailored shopping-cart experience is a real advantage. What stands out most, though, is their exceptional customer help desk: they work directly with attendees to resolve ticketing issues, which takes a major operational burden off my own staff. Review collected by and hosted on G2.com.

My main complaint is the lack of a native sync feature with Rock RMS. Right now, we have to dedicate engineering resources to pull data through their API and then manually format it into our SQL database so we can cross-reference it with existing member records. A built-in connection would remove this tedious development workflow and noticeably improve our overall data-entry efficiency. Review collected by and hosted on G2.com.

The customer service is honestly on another level compared to other software providers. The team is incredibly tenacious when it comes to solving specific technical hurdles or helping with the initial ticketing configuration. It is rare to find a support staff that follows up so diligently to ensure that every single one of your problems has been fully resolved. Review collected by and hosted on G2.com.

I find the user interface to be more confusing than it needs to be. There have been several times when navigating the dashboard felt counterintuitive, and I’ve ended up feeling lost while trying to track down certain settings. Although the high-quality support eventually helps bridge that gap, the software itself would really benefit from a more modern, streamlined design to improve overall usability. Review collected by and hosted on G2.com.

The personalized support is genuinely outstanding. Having a dedicated specialist guide you through the entire setup process makes a huge difference. It feels like a real human partnership, not just dealing with a faceless software company. They stick with you until every detail is right, so the event can go live smoothly without technical glitches or configuration mistakes. Review collected by and hosted on G2.com.

I’d love to see more flexible payment plans built in natively, since paying the full cost upfront can be a barrier for some attendees. Also, the total expense can add up quickly when you combine the platform’s service fees with charges from an external payment processor. If there were a way to make pricing a bit more competitive for mid-sized organizations, that would be a really meaningful improvement. Review collected by and hosted on G2.com.

This platform really stands out for its strong customization options and the help desk’s impressive responsiveness. Whenever a technical issue comes up, I can usually count on it being resolved within twenty-four hours. Overall, it feels like the software was designed from the ground up specifically for events, and the guided onboarding made our initial transition feel straightforward and smooth. Review collected by and hosted on G2.com.

Navigation could be a bit more efficient when moving between different events. I often find myself wishing there were a more prominent, one-click button on the main screen that would take me straight into an event-specific dashboard. Review collected by and hosted on G2.com.

The setup process is impressively straightforward, and the technical support team is consistently available to help me work through any hurdles. I find the mass email feature especially useful for keeping attendees informed, and the range of reporting tools provides a clear, professional snapshot of registration numbers and payment status whenever I need it. Review collected by and hosted on G2.com.

My only minor frustration is the data-entry flow for individual registrants. Right now, users often have to enter their personal details twice—first as the buyer and then again as the attendee. That repetition feels a bit redundant and can create a small bottleneck during checkout, especially for someone who’s only purchasing a single ticket. Review collected by and hosted on G2.com.

I’ve been a Brushfire customer for several years, and I’ve been very satisfied with their event registration, ticketing, and online event viewing solutions. In my experience, an organization can’t go wrong partnering with Brushfire to handle its event needs. Review collected by and hosted on G2.com.

At times, the online video streaming platform can be a bit quirky, but Brushfire has been very responsive whenever I’ve submitted technical support tickets. Review collected by and hosted on G2.com.

The customer service is incredible. They are available and willing to jump on zoom calls or send loom explainer videos as needed. Easy to set up and plays well with Zapier. Review collected by and hosted on G2.com.

We do events that are priced per church team. I wish that Brushfire had a way to capture the individual contact information for each person attending per team but still only charge them per team. Review collected by and hosted on G2.com.

I appreciate that Brushfire keeps everything in one place, making it easier for me to handle back-end admin tasks and assist people when issues arise. I find the check-in process easy for guests at the door, which is a big plus. I also like that I can send emails with specific, unique links for people to access and edit their tickets as needed. I was impressed with what the platform could do and their willingness to create things for us as required. The customer service team is quick and helps me fix the problem and also understand how to do it next time on my own, if possible. Review collected by and hosted on G2.com.

Sometimes the admin pieces are not super intuitive, so I can't quite get to what I need to fix a problem, and I need to reach out for help. Review collected by and hosted on G2.com.