BroadConnect Telecom Reviews & Provider Details

BroadConnect Technologies is an Australian business telecommunications provider headquartered in Norwest, NSW, with clients across Sydney, Melbourne, Brisbane, Adelaide, and Perth. We specialise in premium business connectivity and communication infrastructure that businesses rely on every day — cloud phone systems, NBN and fibre internet, business mobile SIM plans, SD-WAN, managed network services and AI Voice Agents — all delivered and supported locally. We provide access to Australia's leading networks and enterprise-grade technology without the typical big-carrier experience. Every client has a dedicated account manager, Australian-based support, and a single point of contact across all services to ensure our customers are always receiving value-packed services. What we deliver: Cisco Webex UCaaS — Cloud-hosted phone systems with enterprise call management, desk phones, softphones, and full UC functionality Microsoft Teams Calling — Direct Routing setup and ongoing management for businesses running Microsoft 365 NBN Business Internet — Full range of NBN technology types plus Enterprise Fibre, with SLA-backed plans and genuine business-grade support Business Mobile SIM Plans — Telstra and Optus wholesale plans for business fleets, including pooling and data sharing options SD-WAN — Managed wide-area networking for multi-site businesses, with centralised visibility and automatic failover AI Voice Agents — 24/7 AI receptionists and call overflow agents through our BroadConnect.ai platform Managed IT and Security — End-to-end managed services for businesses that want one provider across comms and IT Who we work with: SMBs and mid-market businesses across all industries — professional services, real estate, healthcare, hospitality, trades, retail, and franchise networks. Typically 10 to 500 staff, single or multi-site, with a need for reliable communications infrastructure and a provider that actually picks up the phone. Why clients choose BroadConnect: Most of our clients come to us from larger providers where they became a ticket number. We operate differently — smaller client base, higher service standards, and a team that knows your account. We handle the full stack: internet, voice, mobile, and network — under one agreement, one invoice, and one support number. 1300 880 330 | help@broadconnect.com.au | broadconnect.com.au