# PayPal BrainTree Reviews **Vendor:** PayPal **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 3.4/5.0 **Total Reviews:** 90 ## About PayPal BrainTree Braintree is a payments company that provides elegant tools for developers and white-glove support ## PayPal BrainTree Pros & Cons **What users like:** - Users value the **easy payments** facilitated by Braintree, appreciating its reliable transactions and simple integration with various platforms. (2 reviews) - Users value the **easy integrations** of PayPal Braintree, enabling swift setups and reliable payment processing across platforms. (2 reviews) - Users appreciate the **reliable and secure payment processing** of PayPal Braintree, enhancing checkout experiences on their platforms. (2 reviews) - Users appreciate the **ease of implementation** with Braintree, enjoying reliable transactions and secure checkouts on their sites. (1 reviews) - Users value the **ease of use** of PayPal Braintree for seamless payment processing and integration with WooCommerce. (1 reviews) - Users appreciate the **easy setup** of PayPal Braintree, which simplifies payment integration across various ecommerce platforms. (1 reviews) - Reliability (1 reviews) - Security (1 reviews) **What users dislike:** - Users find **access limitations** frustrating, as the admin interface is unintuitive and transaction matching is time-consuming. (1 reviews) - Users face **accuracy issues** with transaction references and find the admin interface complicated and slow to navigate. (1 reviews) - Users find the **difficult learning curve** of PayPal BrainTree hampers their ability to efficiently manage transactions. (1 reviews) - Users find the **admin interface unintuitive** , making it difficult to search for transaction history effectively. (1 reviews) - Users find the **limited search functionality** cumbersome and time-consuming, hindering efficient transaction management. (1 reviews) - Navigation Difficulty (1 reviews) - Slow Performance (1 reviews) ## PayPal BrainTree Reviews ### 1. PayPal Braintree delivers reliable payments, but admin tasks could be smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about PayPal BrainTree?** Braintree has been a solid choice for processing payments on our WordPress site, giving us reliable transactions and support for a wide range of payment methods. Integrating it with WooCommerce was straightforward, and I appreciate how secure and fast our checkouts run for customers. Having access to advanced fraud protection is a real plus. **What do you dislike about PayPal BrainTree?** The admin interface isn’t as intuitive as I’d like. When I need to search for past records or transaction history, it becomes complicated and slow. Helping customers gets tricky because PayPal gives them different reference numbers than the ones I see as a vendor, so finding and matching up transactions often takes much longer than it should. **What problems is PayPal BrainTree solving and how is that benefiting you?** It lets us accept payments smoothly and securely, both for single purchases and subscriptions. I can process a variety of payment methods, and the advanced features make sure our transactions are safe and dependable for both our business and our customers. ### 2. Best payment solution for all business models B2B and B2C **Rating:** 5.0/5.0 stars **Reviewed by:** Mansoor K. | Business Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about PayPal BrainTree?** The integration is present in many ecommerce platforms. The setup is simple, the options to modulate the payments with condition is great, it handles ACH as well. **What do you dislike about PayPal BrainTree?** Sometimes few client find better rates to operate with other payment gateways **What problems is PayPal BrainTree solving and how is that benefiting you?** Integrating Payment services for my clients with Ecommerce platforms ### 3. Terrible customer support **Rating:** 2.0/5.0 stars **Reviewed by:** Chetan J. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about PayPal BrainTree?** Able to search users and tranations easily . Some reports are also helpful **What do you dislike about PayPal BrainTree?** Customer Support is terrible. Tech support is even more less responsive and slower. **What problems is PayPal BrainTree solving and how is that benefiting you?** Collect payments ### 4. Garbage and not to be trused. **Rating:** 0.0/5.0 stars **Reviewed by:** David T. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about PayPal BrainTree?** Multiple payment methods and the ease to receive payments. **What do you dislike about PayPal BrainTree?** We use their security measures and have had 30 disputes which we are losing because "card not present". How is an online processor supposed to be trusted if the reason a company loses disputes is because the card wasn't present. There are addresses we sent the physical products to, so there is obviously someone that can be found to pay the credit card company. We stopped using them and went back to PayPal. Trust the reviews, Braintree is garbage. I will say, billing address matches, AVS matches, CVV matches, etc. and still we lose disputes because the customer had it shipped to a different address. **What problems is PayPal BrainTree solving and how is that benefiting you?** Braintree is not solving any issues and they are finding ways to scam companies out of money. ### 5. Braintree is an all round super star. **Rating:** 5.0/5.0 stars **Reviewed by:** Fotios (Fotis) K. | Customer Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about PayPal BrainTree?** I like the amount of information it provides. It literally has everything. **What do you dislike about PayPal BrainTree?** It takes a while to remember where each piece of information is. But that's cool. After a while you figure it out. **What problems is PayPal BrainTree solving and how is that benefiting you?** It helps us verify the credibility of our customers and eliminate fraud. ### 6. A reliable, efficient, and easy to use software for billing needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about PayPal BrainTree?** Braintree is incredibly easy to use with regards to seeing charges, making charges, refunding, voiding, and handling disputes. The way it is integrated within our existing systems makes it easy to use for pulling information for customers and their transactions. Additionally, the process for handling disputes is seamless and efficient. **What do you dislike about PayPal BrainTree?** The analytics and pulling multiple records for customers are not easy to use and clunky. It is overly complicated and difficult to search for customer transactions and pull charges on a mass scale. Additionally, the refund options are also limited in reason codes or customizable options. **What problems is PayPal BrainTree solving and how is that benefiting you?** Braintree is actively improving and working on their disputes process and integrations with systems. The integrations aspect is particularly helpful for our existing tools and the way they communicate with Braintree which is limited at the moment but with improvements can become more streamlined. ### 7. Beware - Braintree has no customer service support! **Rating:** 0.5/5.0 stars **Reviewed by:** OJ W. | Owner at SecondTime.com **Reviewed Date:** November 09, 2021 **What do you like best about PayPal BrainTree?** Nothing - terrible company with ZERO customer service. Simply put, if you have a problem, there is no one to talk to. **What do you dislike about PayPal BrainTree?** Beware - the worst nonexistent customer service in the history of credit card processors. Just try getting a live customer service person on the phone. Every call goes to paypal and they have no Braintree merchant processing customer service reps. totally unacceptable and when you have fraud on your merchant account, you just want to speak to someone who can help you on the phone, you wont be able to do that with braintree so you should know this before signing them up for your credit card processing. **What problems is PayPal BrainTree solving and how is that benefiting you?** None - they are terrible. Beware and do your homework. If you expect to be able to have someone from braintree to speak with regarding your credit card merchant processing account ### 8. Run away from this company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about PayPal BrainTree?** The fact that it integrates directly into our checkout. This was unique when we first started using it. Now it is not. **What do you dislike about PayPal BrainTree?** Complete lack of customer care. Our settlements from Braintree just stopped, without warning. No one in Braintree can resolve this. **What problems is PayPal BrainTree solving and how is that benefiting you?** None ### 9. Easy to use payment processing platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about PayPal BrainTree?** I love the ability to easily refund/void transactions as well as search for specific details to locate a customer's transaction~ **What do you dislike about PayPal BrainTree?** I wish you did not have to search by the date in order to find the transaction. I wish regardless it would show the transaction if you put in the transaction ID. It took a little while to figure out what the issue was and if the transaction ID was from October but you are in the month of November, you need to change the dates ahead of time. **What problems is PayPal BrainTree solving and how is that benefiting you?** We are able to take care of customers payments needs and transactional inquiries. ### 10. Easy To Use At A Strange Cost **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about PayPal BrainTree?** The payment terminal is pretty straightforward and the UI is not bad. We get a handful of disputes each year and unless it's fraud, we have a chance of winning the dispute which is important for a small company. **What do you dislike about PayPal BrainTree?** When a customer initially disputes a charge, the amount of the transaction is taken from the daily deposit amount, but it isn't notated anywhere within the daily deposit (so your amounts between braintree and your bank are different). I do not know why they don't just include the dispute with the settlement batch. When taking a payment, if you use a comma in the amount of the transaction, it will cause an error and take you to the same page without the credit card number which is infuriating. As financial software, this seems ridiculous, and I have had to ask customers for their card number more than once on many occasions. **What problems is PayPal BrainTree solving and how is that benefiting you?** We aren't really solving any issues as this software doesn't connect with our accounting software, so we have to manually enter payments into our system for website orders daily. ### 11. Great product, easy-to-use software **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Senior Tax Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about PayPal BrainTree?** I love how easy to use Braintree is. It is easy to run the reports I need out of the software and it enables me to do my job efficiently and effectively. I have been nothing but happy with the software. **What do you dislike about PayPal BrainTree?** Nothing. This software is easy to use, easy to learn, it produces accurate reports that we are able to use with other softwares. I have really been happy with my experience. **What problems is PayPal BrainTree solving and how is that benefiting you?** We are able to run revenue reports that are accurate and timely. We are able to bill customers. We are able to solve other accounting problems within our organization. ### 12. Absolutely dreadful customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Piotr C. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about PayPal BrainTree?** It does solve the payments problem and takes off the hustle of implementing the home-built solutions, especially with the EU enforcing more secure payments. Although, it does not do a great job at it. **What do you dislike about PayPal BrainTree?** We have tried to get them to do one simple thing for us, taking advantage of a part of their basic services. Unfortunately, it's impossible to get any response. We have prepared everything, expected the verification process is to be 2 weeks at most. Lots of development and business work was put in, hoping we would get something out of the investment and the only bottleneck we have experienced is 3 months without a response from Braintree reps. Horrible, dreadful, disrespectful, disappointing. **What problems is PayPal BrainTree solving and how is that benefiting you?** Payments gateway ### 13. Worst Of The Worst **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about PayPal BrainTree?** at this time nothing. felt treaded like it too bad why did you allow this to happen all my fault a coarse **What do you dislike about PayPal BrainTree?** It's hard to believe this company is part of pay pal never has an issue since 2012 this is my email to them tells it all. Good day as per our conversation with your fraud department these orders should have been flagged as fraud as they were 5 or 6 with the same issue order coming from the owner of card shipping to an apartment address all the same item same amount. the purpose of having a processor is to minimize our exposer to these types of fraud. We have used pay pal and Amazon for years and have never seen this lack of taking responsibility for these many fraud charges coming in a 2 day period.so theirs no need to continue this conversation as we are not that crazy to allow a company like yours to mishandle our charges that has no control with the simple fraud prevention so considered you self-fired .please give us an accounting of all the charges since we were never paid on any of them it should not take much to bring it to balance. we will send you a check once we accept the charges that we are responsible for please do not debit our bank account as we no longer are giving you permission to do so. would like this taken care of this quick thank you Sammy Cruz CEO Diy Part Center Inc. **Recommendations to others considering PayPal BrainTree:** As the saying goes the buck stops here not with these folks everyone is to blame except them. the last straw was when they ask for 3 months of my bank statement showing the balance to make sure I am a good risk I could say the same to them. in excusable for the blame game for a multi-million dollar company. would I trust them with my money again not even with theirs fail us as a small business? I have read a few of their reviews sounding like a broken record **What problems is PayPal BrainTree solving and how is that benefiting you?** There is nothing to say except disappointed when I needed then they didn't have my back put the blame on me im the one the caught the orders as being fraudulent ### 14. Absolutely awful customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about PayPal BrainTree?** It works (as software and API) in a basic scope. Compared to competition, product development is close to zero when it comes to subscription-based businesses (like SaaS). **What do you dislike about PayPal BrainTree?** We were waiting over 7 months (I will repeat - 7 months!!!!) and sent multiple emails with requests to handle a straightforward case!!!! Now we have another one related to adding a merchant account - 3 weeks passed, we sent multiple emails in the meantime - still ZERO answers. **What problems is PayPal BrainTree solving and how is that benefiting you?** It allows companies to handle online payments. ### 15. Glitchy, but gets the job done **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about PayPal BrainTree?** Easy to refund transactions, set up different discounts, etc. **What do you dislike about PayPal BrainTree?** Fraud detection frequently causes declined payments, user interface can be glitchy. **What problems is PayPal BrainTree solving and how is that benefiting you?** Runs recurring subscription payments automatically. ### 16. Payment method that supports payments from across the globe. **Rating:** 4.0/5.0 stars **Reviewed by:** Pamela J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about PayPal BrainTree?** The best part of this network is that Braintree Payment Acceptance is pretty smooth because clients have already stored their card details on our e-commerce website. That was convenient for our clients because they don't have to offer their card details every time, we order them over the web. So, I appreciate the opportunity to protect credit card details anytime our client wants us to do so. **What do you dislike about PayPal BrainTree?** The only downside I have to live with is that it's not meant for company owners with a physical shop, although it can be used for PayPal software for personal transactions. There are a lot of physical store owners and they want to make use of this facility, but Braintree doesn't offer this opportunity and that's a big disadvantage. **What problems is PayPal BrainTree solving and how is that benefiting you?** I highly suggest Braintree as it is a very stable online payment platform that integrates well with other payment providers that we use, even though Braintree is our only payment processor. It's driven by PayPal that we've been using for several years, and Braintree has an outstanding collaboration with Big Commerce. Overall, It's a secure, convenient-to-use payment processing system. ### 17. Works well enough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about PayPal BrainTree?** The interface is nice and clean, easy on the eyes and easy to find what I'm looking for **What do you dislike about PayPal BrainTree?** It doesn't interface correctly with our accounts sometimes, activating accounts that should be inactive **What problems is PayPal BrainTree solving and how is that benefiting you?** We're solving the problem of billing our customers ### 18. Great company to work with. Always willing to find a way to help you out. Or pass on changes. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about PayPal BrainTree?** Every support person I've worked with has been great. They are attentive to your problem and will work on it till there is an answer. **What do you dislike about PayPal BrainTree?** I would like to have more transparency on where chargebacks sit and what actions they are taking. **What problems is PayPal BrainTree solving and how is that benefiting you?** Having Paypal and card processing all in one makes things easier on our financial software. ### 19. Avoid at all cost, a terrible company just like it's parent company **Rating:** 0.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2020 **What do you like best about PayPal BrainTree?** This is a terrible company, and you should not use it. Read below for more details. **What do you dislike about PayPal BrainTree?** Braintree Payments  (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam.  We have used it for exactly 10 days before we had to pull the plug from using it. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. When we signed up with  Braintree Payments, we have told them that we would like to be paid in USD and that USD should be the default currency of the account. We've added a USD bank account to our Braintree account, it is a USD account even that the bank itself is located in Cyprus. So we had a USD account, were paid in USD, and we have asked them to settle the payments into a USD account. However, to our horror, we've discovered that Briantree FORCES us to convert our funds to Euro before they made the deposit into our bank account, converting the USD to Euro with a horrible rate (of course) which ended up with a total processing fee of 8%. We, of course, stopped using them immediately, and they refused to compensate us for this little scam that they've pulled on us, saying that if we wanted to settle in USD, we would have to apply again.  I want to stress, again, that we were told that our "default currency" is USD and not in a million years we would imagine that for "some reason" (the reason being - they want to make more profit) they would FORCE us to convert the funds to Euro before settling. Again, the real reason that they are doing this is so they can make some extra cash on the currency conversion spread. This is something that PayPal, which owns Braintree has been doing for years, and there were and are dozens of lawsuits against PayPal around the world for them forcing all sorts of fees relating to currency conversions on their customers. We would recommend everybody to avoid this shitty scammy company. **What problems is PayPal BrainTree solving and how is that benefiting you?** No benefits, only problems. ### 20. Awful - after 160 (!) mails they still owe me a huge buch of money **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about PayPal BrainTree?** They are really good to find loosers to use their service **What do you dislike about PayPal BrainTree?** I'm a seller from EU, HUngary, got payments from all over the world. I've closed my EUR bank account, which was accepted by BT. First awful service: they continue accept payments at the payment gateway, transfer the cash, which were returned to them. But - and this is the disgusting part - they don't send a single mail about the refused payments. Later realized I missed the payments, so wrote to the support. Not a joke, talked to at least 5 people, all were incompetent, I just wanted to get money to my HUF account. Why they refused to transfer? They are not sure my HUF bank account could accept EUR transfers. In 2019, this is nonsense. I've asked my bank to send me a certificate my account could accept EUR. They wrote it. BT refused to accept it. So I reopened my original bank account, the EUR one. All details are the same, asked BT to transfer. Their excuse: on my bank statement there is the SWIFT number of my bank, but they need the BIC. Which are the same. Since October of 2018, since more than a half year I want to have my money. Please NEVER USE their "service" **What problems is PayPal BrainTree solving and how is that benefiting you?** They are really good to find excuses ### 21. Very disappointed! No attention to the customer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about PayPal BrainTree?** one of the most famous services to implement a payment service **What do you dislike about PayPal BrainTree?** We have been their customers for years with two different and very well known web services. Unfortunately when there is a problem their support team and their risk team has some important issues: 1 - very slow 2 - do not help in solving the problem 3 - no customer care Our company will soon move to another provider since we are VERY disappointed about how they treat their customers. **Recommendations to others considering PayPal BrainTree:** Do not use it - very disappointed with their support and risk management team **What problems is PayPal BrainTree solving and how is that benefiting you?** No real benefits compared to similar services - The quality of the platform is ok but the customer service is terrible. ### 22. Low fees, nice support and high security **Rating:** 4.0/5.0 stars **Reviewed by:** Oksana U. | SAP Consultant, International Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about PayPal BrainTree?** For me, the fees are lower than those with other providers like Stripe etc. I got relatively quick service feedback, within 24-48 hours **What do you dislike about PayPal BrainTree?** It was a bit complicated to set up the risk/security bits on my profile, as I am just starting out and the questions were difficult to answer. But I just had to get really informed about this serious business of taking payments and then that was sorted too. The customer support was also helpful to get this sorted. **What problems is PayPal BrainTree solving and how is that benefiting you?** I collect payments globally and have the lowest possible fees on them, the interface is quite simple and the customer service is good ### 23. Great Merchant Account **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2018 **What do you like best about PayPal BrainTree?** Free virtual terminal, free gateway and well documented api. The discount rate is competitive comparing to stripe and squareup and other merchant accounts using payment gateway, such as authorize.net...and merchants can accept different types of credit cards, much better than authorize.net. **What do you dislike about PayPal BrainTree?** Have to write api scripts to connect with shopping cart but it is easy. Other than that, nothing to not like it about. However, some large transaction requires manual approval by their risk department. **Recommendations to others considering PayPal BrainTree:** It has many free features without nonsense fees, unlike regular merchant account but it is a regular merchant account. **What problems is PayPal BrainTree solving and how is that benefiting you?** Save lots of fees on processing credit cards and customers can always find their payment receipts. ### 24. One of the best gateway **Rating:** 4.5/5.0 stars **Reviewed by:** Alkesh G. | Senior Software Developer, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2015 **What do you like best about PayPal BrainTree?** Simple integration and lovely api. Awesome gem. They have all the required apis which any merchant requires. There was one rquirement i need from braintree. It was to fetch all transaction of a day. The version which we used i guess it was 2.0 or something, i needed to upgrade my gem version to 2.22.0 and used the api i wanted. It was a simple task and explored a lot about braintree. I completed the task in a day and was pushed to production the same day. It was an lovely experience. Would love to be a part of braintree and would love to contribute to this open sourced gem. **What do you dislike about PayPal BrainTree?** There were NO reason i DISLIKED the gem. The gem is seriously awesome. Minimum failure rate. To be very frank, Indian payment gateways need a gateway like braintree, for easy integration and development. I hope braintree comes soon in india and make the gateway system bug free and customers happy. Waiting for braintree arrival in India. **Recommendations to others considering PayPal BrainTree:** Braintree is simply the best. We should use it. **What problems is PayPal BrainTree solving and how is that benefiting you?** Payments and single step checkout solved a lot of my problems. The transparent redirect was the best which i loved. We face issues were we go to the merchant panel and select our card / add card and then return back to merchant website. Braintree transparent redirect was the best thing which i have ever seen. It is fast and extremely user friendly. ### 25. Great rates for full features **Rating:** 4.5/5.0 stars **Reviewed by:** Lark I. | Web Designer, Managing Director , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2017 **What do you like best about PayPal BrainTree?** They don't have any monthly rates. I also frequently set up automatic subscriptions and there's no additional charge for that. I can securely store client credit cards for when they need to be billed again at a later date rather than having to make the client enter their credit card on an online page every time. This is inconvenient for my clients. **What do you dislike about PayPal BrainTree?** I preferred Braintree before it was bought by Paypal. Once it became part of Paypal it seems to now follow all of Paypals structures and pricing. It doesn't have the monthly cost of Paypal's business options so I still think Braintree is the best out there. I'm disappointed that they took away the no fees for up to 50k of charges for the first year. This was such a selling point when I told others about Braintree. I LOVE braintree but I'd be less likely to recommend it now because it isn't intuitive for non-techy people who can find other options at similar rates. **What problems is PayPal BrainTree solving and how is that benefiting you?** All of my credit card processing. They make it simple so I don't have to worry about the more difficult aspects of maintaining PCI compliance. ### 26. Ease of use is poor **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about PayPal BrainTree?** Processing payments in Braintree is pretty seamless when customers have previously saved their card information on our e-commerce website. That has been convenient for our customers so that they don't have to provide their card information each time we place orders for them over the phone. So, we love the vault and the ability to save credit card info when our customer's requests that we do so. **What do you dislike about PayPal BrainTree?** The chargeback and fraud process in Braintree is quite confusing and the organization of the original transaction and dispute info is complicated. For example, when you click on the dispute id in a chargeback, the dispute info doesn't include the original order id#. So, you then have to go back, select the transaction id, then you are able to view the original order id#. It would be helpful if all order id #'s and applicable information from the original transaction was included in the dispute information. Not having all necessary information in one central location is frustrating. Overall, the organization of information isn't clear and the process is not particularly easy to do. Using the search function in Braintree is hit or miss- especially when the transaction is over 30 days old. For example, oftentimes we search by order id# in the search bar and are able to find the transaction we're looking for, but other times we search by order id# and nothing comes up. At that point, we have to use the advanced search feature, make sure the filter matches EXACTLY what we're searching for (contains, is not, etc.) and try to locate the transaction that way. It seems like there is either an issue with older transaction OR the search bar isn't "smart." Either way, the search bar doesn't seem to perform the way I assume it's supposed to. **Recommendations to others considering PayPal BrainTree:** I would recommend spending time in a sandbox or demo of Braintree before opting to go this route. In theory the search bar is great, but in reality it doesn't work consistently and is pretty frustrating. The organization of information for specific transactions is also a headache. There are just too many id's (dispute, transaction, order id, reference#, case id). I understand that this info is important, but feel that the organization is confusing and unclear. **What problems is PayPal BrainTree solving and how is that benefiting you?** Braintree's vault has been especially useful in that we do not have to ask our customer's to provide their card info each time they place an order. That is the only benefit that I've realized when comparing Braintree to other payment processors that we've used in the past. ### 27. Solid platform for all kinds of payments **Rating:** 4.0/5.0 stars **Reviewed by:** Alex S. | Founder - CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about PayPal BrainTree?** Supports so many payment methods. Easy documentation to follow. Multivendor and card hold capabilities. **What do you dislike about PayPal BrainTree?** The admin panel is a bit funky. It should be much easier to view customers and transactions without having to go into the search. IE needs a better admin dashboard. **Recommendations to others considering PayPal BrainTree:** Solid platform, give it a try if the current solution isn't working. **What problems is PayPal BrainTree solving and how is that benefiting you?** Handling customer payments, doing subscription payments. Embedding within our software for clients to handle their payments. ### 28. Excellent Payment Processor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about PayPal BrainTree?** It's simple, well organized, and makes sense. There are so many traceable ways to find and figure information, and the program gives you multiple entry points. **What do you dislike about PayPal BrainTree?** It can be hard to navigate for that same reason. Tracing information down might be hard if you don't have enough on your end, but it does make that more accurate. Something very important when dealing with money and payment processing. **Recommendations to others considering PayPal BrainTree:** I can only compare Braintree as a payment processor to Stripe, and it's head and heels better than their platform. **What problems is PayPal BrainTree solving and how is that benefiting you?** Mainly, it's utilized for charges, refunds, and setting new payment users. ### 29. Worst payment processor **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about PayPal BrainTree?** nothing really. They were recommended to us by our investor, but I wish we went with another payment processor. **What do you dislike about PayPal BrainTree?** Offered us individual pricing and promised it would take our costs down, in fact that increased our costs by 30%. When we reduced the amount of payments processed through them, they deactivated API without warning. We lost thousands of dollars before we could figure out where the bug was coming from. Never use Braintree. **Recommendations to others considering PayPal BrainTree:** choose Stripe **What problems is PayPal BrainTree solving and how is that benefiting you?** tried to process payments ### 30. Best Security For Best Price **Rating:** 4.5/5.0 stars **Reviewed by:** JCs Wildlife J. | Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2017 **What do you like best about PayPal BrainTree?** Small businesses are targeted by fraudsters who have gotten hold of someone's credit card number. We have had an issue with this in the past and it cost us a lot of money with our old payment verification system. We found out the hard way that, although it was difficult to use, it lacked the necessary security, and fraudulent orders were not discovered until it was too late, and we were not covered when the charges were disputed. **What do you dislike about PayPal BrainTree?** It is absolutely essential that you follow all of the sign-up procedures and read all documents. We did face a problem 90 days in where every single customer was refunded their money because of a missed step. We got the issue resolved, but it was a rough day. **Recommendations to others considering PayPal BrainTree:** You will not be sorry if you use this program. It does not require any special skills, but is safe and secure. The few issues I have had (and you should always expect to have some issues with any program) were fixed immediately. **What problems is PayPal BrainTree solving and how is that benefiting you?** We have seen a decrease in fraud attempts and chargeback claims. We recently had a customer tell us that they will be shopping with our company in the future because we are more secure than other online stores. The refund process is easy to use. We can accept more forms of payment. The whole process is user-friendly from start to finish. ### 31. Simple Payments for Web Applications **Rating:** 5.0/5.0 stars **Reviewed by:** Steve J. | CTO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about PayPal BrainTree?** I really liked the ease of integration with both Rails and Javascript as well as the simple addition of Paypal to increase sales. **What do you dislike about PayPal BrainTree?** I would like to see the pricing come down just a little, especially with startups. **Recommendations to others considering PayPal BrainTree:** Great product and I know there are others in the space like Stripe. Braintree has all the great features and simple Paypal integration. **What problems is PayPal BrainTree solving and how is that benefiting you?** It provided us an easy payments processor. ### 32. Braintree user **Rating:** 4.5/5.0 stars **Reviewed by:** Mike R. | Technical Support Representative, Consumer Electronics, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about PayPal BrainTree?** It's easy and secure. The credit cards are easily retrievable to charge through the POS system we have **What do you dislike about PayPal BrainTree?** Honestly no complaints right now. I wish it was easier to manage in multiple restaurants but still works just fine. Just need individual accounts **What problems is PayPal BrainTree solving and how is that benefiting you?** Taking payments by customers, charging late fees and no show coverage fees ### 33. Braintree payment integration **Rating:** 4.5/5.0 stars **Reviewed by:** Tana M. | Senior Business Systems Analyst-Internet Development, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about PayPal BrainTree?** Easy integration with our website. We were able to replace our payment page payment section with Braintree payment and format to our brand. **What do you dislike about PayPal BrainTree?** We had some issues with backend integration. **What problems is PayPal BrainTree solving and how is that benefiting you?** PCI - we no longer have to have customer credit card data on our network. ### 34. Braintree **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie S. | Senior Advocate - Customer Care, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2017 **What do you like best about PayPal BrainTree?** Braintree is easy to search and allows you to easily find transactions you need to verify. Braintree is easy to use and allows you to track your accounts and manage subscriptions easily. **What do you dislike about PayPal BrainTree?** Braintree can sometimes not give you all the information you are looking to find for an account. Braintree Recurring Billing can also be slow to use when you have a high volume of subscriptions that you are managing. **Recommendations to others considering PayPal BrainTree:** I would recommend Braintree recurring billing if you have a simple subscription based product or program that you need to obtain payment for. Braintree is easy to use and customer service agents can easily use the software and use it to verify payments and accounts for customers. **What problems is PayPal BrainTree solving and how is that benefiting you?** Braintree allows you to easily manage your subscriptions and obtain recurring payments from user accounts. The benefits of Braintree are that you can easily set up customer accounts and track billing for your customer subscriptions. ### 35. Quick implementation but awful customer care **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2017 **What do you like best about PayPal BrainTree?** Quick interface & easy implementation, however the lack of professionalism in their customer care and management team overlaps any benefits that the actual platform provides **What do you dislike about PayPal BrainTree?** Ridiculous customer support, awful reporting of transactions. No feedback on important matters such as chargebacks or credit card frauds and awful notification procedures. Actually, I faced 5 chargeback cases, Braintree instantly informed me via email for 2 of those, while for the other 3 they never notified me and held my funds without providing any official reason. When i requested for adidtional information they fowarded me to AIBMS, and AIBMS forwarded me back to Braintree. No professionalism at all **Recommendations to others considering PayPal BrainTree:** I would suggest to stay away from Braintreee as a payment gatway solution. Their software is strong, however they are not ready for Europe yet and the level of professionalism in their management levels is extremely low. Not a partner to trust your funds with **What problems is PayPal BrainTree solving and how is that benefiting you?** The only benefit is their native UI, however compared to the problems they have caused me all their advantages are vanished ### 36. Paypal and Braintree are a mess together **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2017 **What do you like best about PayPal BrainTree?** The easy integration with bigcommerce shopping cart software. **What do you dislike about PayPal BrainTree?** The support at braintree is terrible as they just refer you to paypal, who in turn refer you back to braintree. It is simply a chaotic mess at this company and it is the customer who suffers. **Recommendations to others considering PayPal BrainTree:** Go with another merchant account provider if you can. **What problems is PayPal BrainTree solving and how is that benefiting you?** The biggest problem is the deal between paypal, braintree, and bigcommerce. If you have an ecommerce store hosted by bigcommerce and you have any type of service issue, you are entering a black whole of customer service representatives in which nobody is accountable. I ended up having to just find another merchant account after dealing with this mess. ### 37. Braintree - API and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Michael V. | US Head of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2017 **What do you like best about PayPal BrainTree?** Braintree pro's: 1) Integrated API with our own tools 2) Extremely user friendly search feature 3) Global reach **What do you dislike about PayPal BrainTree?** Braintree con's: 1) Charges wire fees to deposit funds outside the US **Recommendations to others considering PayPal BrainTree:** Braintree payments enhances our integration both to our website and to NetSuite. We've employed the Celigo integrator to design a custom flow. **What problems is PayPal BrainTree solving and how is that benefiting you?** We settle all our credit card payments through Braintree in the US and UK. ### 38. efficient and dependable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2017 **What do you like best about PayPal BrainTree?** The interface is easy to use. I like the verifications section that allows you to see when and why a payment failed or declined. BT makes it super easy to run the payment again. The design is clean and uncluttered. **What do you dislike about PayPal BrainTree?** Every once in awhile (and rarely) we seem to have some BT issues with payments not going through for seemingly no reason whatsoever. You try the card again immediately and it processes without any issue whatsoever. **Recommendations to others considering PayPal BrainTree:** learn how to use the verifications feature. It's useful. **What problems is PayPal BrainTree solving and how is that benefiting you?** repeat billing for a subscription service at different plan levels/memberships. ### 39. Overall great API but can improve compared to Stripe **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2017 **What do you like best about PayPal BrainTree?** Easy subscription management and low commissions **What do you dislike about PayPal BrainTree?** Cannot upgrade or downgrade to different billing periods on same subscription. **Recommendations to others considering PayPal BrainTree:** Make sure you design your subscriptions plans correctly. **What problems is PayPal BrainTree solving and how is that benefiting you?** Maintain plans, subscriptions, customer vaults are the problems I am solving. Benefit is great customer service and not bad in responding to emails. ### 40. Using Braintree for Subscriptions and one-off payments **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel P. | Software Engineer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2015 **What do you like best about PayPal BrainTree?** Once it is set up, it has not given us almost any problem. Allows customization of most parameters:, offers drop-in forms (although we don't use them), and also custom ones. **What do you dislike about PayPal BrainTree?** They do not provide API access to discount and plan creation, so we have to do it by hand on their web console. **Recommendations to others considering PayPal BrainTree:** Read the documentation first: the documentation code snippets can be seen matching the SDK of the language you're using, so it's always easy to follow. Use the client libraries: we use the Ruby one and it works like a charm. For local testing you can use the sandbox, it has the same features as the production one, and you can use fake credit cards on it. For testing, we use the fake_braintree gem, but you can also mock the web calls, or record them with something like Ruby's VCR. **What problems is PayPal BrainTree solving and how is that benefiting you?** We are charging our customers via a recurring subscription, with discounts and custom plans. We also sell gift cards of our services, charged via Braintree as one-off payments. ### 41. Braintree has scammed me and was responsible for a bad partnership between my partner and I **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2016 **What do you like best about PayPal BrainTree?** Their payment gateway was fairly simple, and the customer side support was pretty tolerable. Their head of risk department had shown some decent support until I've brought up extremely serious issues. They all have gone radio silent since then. **What do you dislike about PayPal BrainTree?** Braintree payments has promised the company I was part of to have the merchant account funds released. They have held the funds for over 4-5 months now. Bobby Nickrent at Braintree has managed to manipulate my ex-partner and their whole company has decided to abort contact with me. I have made several unsuccessful attempts to speak with their team, yet every single request has been ignored. Conveniently they have also taken advantage of the situation between myself and my ex-partner. They still hold thousands of dollars as of this very moment, despite the customer's product has already been delivered months ago. Beware working with a company like this. I also have evidence to show that Braintree, and more specifically Bobby Nickrent has been compromising merchant's data, toying with it for his own benefit. Stay away from this company! They have robbed the business I've set up. Total amount : $100k+ Amount held unrightfully : $40k+ Bobby Nickrent from Braintree is notoriously known for shutting down merchant accounts for no valid reasons. He should apply for Guinness records to measure the amount of incompetence he has, but that's just the tip of the iceberg. There's only one thing that can compete with his incompetence - that is his ego-filled personality. Ironically, this merchant-sucking-vampire isn't the brightest candle in the room. His historically shady past has always been overlooked by Braintree's team. I have personally tried to voice my opinion over, to which Braintree decided to not communicate with me anymore. Bobby Nickrent from Braintree Payments is a Scammer. He also violates several Merchant laws, as well as some Federal laws. Take a look at some of the attached screenshots from his personal Facebook profile. I have complained about his Facebook posts to their head of Risk team. Guess what the solution was? They simply decided to not communicate with me anymore. Isn't that comical? Predictably, the Facebook posts have also disappeared now. This proves the point that they have taken a look at my complaint, simply tried to cover their ***, and decided to not communicate with me anymore. Luckily, I have saved a copy of the posts on Archive Web. Below are the links for your reference - https://web.archive.org/web/20160229154824/https://www.facebook.com/BeezusHChrist/posts/10154216835480161 https://web.archive.org/save/_embed/https://www.facebook.com/BeezusHChrist/posts/10154224204980161 https://web.archive.org/web/20160229155055/https://www.facebook.com/BeezusHChrist/posts/10154230906760161 If you're working with Braintree, your data is at a HUGE RISK! Braintree has not taken any action against this, instead decided to cut contact with me. As a merchant, would you like to have your business disclosed to some random blokes on Facebook? That's just the beginning. So if you're thinking to work with Braintree, I suggest you think twice... **Recommendations to others considering PayPal BrainTree:** The fate of your business is determine by who you run into over the phone. While others have been professional, the same can't be attested about a few others. **What problems is PayPal BrainTree solving and how is that benefiting you?** None. ### 42. Excellent payment gateway, super happy with it. **Rating:** 4.5/5.0 stars **Reviewed by:** Esteban A. | Self-employed, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2016 **What do you like best about PayPal BrainTree?** I have been using Braintree for around 4 years now. The experience has been great. I have never had to spend too much time when integrating it on my projects. It fits super well with any Ruby stack. And their API is extremely well done. They also have a good customer support and the response is always super fast. **What do you dislike about PayPal BrainTree?** When I found out that Braintree was being acquired by PayPal I got a little scare, by that time PayPal didn't have a good reputation and I already had 2 projects running on production, so I thought the price was going to rise. It didn't happened but I still think that it shouldn't happen. Braintree would be even better if they would have continued on their on. **Recommendations to others considering PayPal BrainTree:** If you're planning to integrate Braintree into a Ruby on Rails project I would recommend you to extract all the logic into a separate module or lib. and use interfaces when charging and dealing with the common actions. This way you will be able to change to another provider if needed by only changing module or lib. **What problems is PayPal BrainTree solving and how is that benefiting you?** I think I have used almost every feature of Braintree, from simple customer charge to recurring payments for Business with discounts. If you ever need to receive money no matter from, Braintree is the way to go with. ### 43. One of the best payment integrations out there **Rating:** 3.5/5.0 stars **Reviewed by:** Marco Emmanuel P. | Senior Software Engineer Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about PayPal BrainTree?** I found braintree by accident and immediately understood how powerful this idea is and how much I could benefit from using it. Their documentation is great for developers and they had clients for every single application I had on my belt. During the sandbox tests the api and interaction was clean and reliable too. Now every time I have to think about a payment option this guys are on the top of my list. **What do you dislike about PayPal BrainTree?** The website doesn't provide a lot of information on how to use it, videos or interactive widgets that let me know how this really work so you have to navigate a lot to get an idea of what to expect. The sandbox mitigate this a little but as it requires registration I would love to be able to test the product using a public sandbox that doesn't require me to join in order to know if you're the right decision for us. **What problems is PayPal BrainTree solving and how is that benefiting you?** Software development, from time to time I am required to integrate online payments in my products and anybody who has done it before know how strict it can become, so it's really nice to be able to outsource it and be protected. ### 44. Solid payment gateway, probably still the best in term of international availability **Rating:** 3.5/5.0 stars **Reviewed by:** Julien D. | Golang Platform Engineer (consultant), Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about PayPal BrainTree?** I've had the chance to use braintree for the last 3 years. The initial reason we went with braintree was for its international coverage, and its reasonable price. I think it's still one of the best today along with stripe. We had some hiccups at the beginning but I have to say that overtime the level of service got better. **What do you dislike about PayPal BrainTree?** - Braintree doesn't offer any official Go client, so when we moved our stack from Java to Go we had to fork an unofficial library (done by an engineer working for braintree though ...) which was a bit scary at the beginning, but it works. - Nothing really provided to detect efficiently fraud. **Recommendations to others considering PayPal BrainTree:** I guess the choice today is between braintree and stripe. Stripe seems to have a very nice API and cover pretty much all the language with official libraries (including Go). But again, I think in terms of coverage, braintree is still number 1 as of today. **What problems is PayPal BrainTree solving and how is that benefiting you?** We are a global player in the on-demand service - we wanted a solution that would help us scale globally and save us integration time. Today we are charging customer in Europe, USA and Asia, all through braintree, so It definitely helped us go faster. ### 45. Finally a payment gateway targeted at developers **Rating:** 4.0/5.0 stars **Reviewed by:** Donald P. | Senior Software Engineer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2015 **What do you like best about PayPal BrainTree?** Having implemented several PayPal integrations in the past, working with Braintree was an incredible breath of fresh air. Finally a payment gateway that cares about developers and shows it in their API design and documentation. **What do you dislike about PayPal BrainTree?** Fairly high barrier of entry. The signup process was rather long, and the account validation took a while. **Recommendations to others considering PayPal BrainTree:** There are probably only two good options you'll want to consider when choosing a payment gateway: Stripe or Braintree. I think the Stripe on boarding process is a bit easier, and their product seems to be moving a little bit faster. Braintree provides very nice integration options and a very nice API though. Mobile payments are a breeze to integrate and Apple-Pay support is very welcome. The management interface is well-built with good search features and mostly fulfilled our requirements. Finally their support is outstanding. Critical issues were attended to immediately and less-urgent matters usually within one business day. **What problems is PayPal BrainTree solving and how is that benefiting you?** We were looking for a payment gateway that allowed us to easily deal with PCI requirements and provides good integration options. Braintree allowed us to get credit card processing up and running really quickly and without any of the typical frustrations. ### 46. Braintree Marketplace For ProduceRun.com **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Co Founder and Product Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2015 **What do you like best about PayPal BrainTree?** The free transactions fees for 50k was defiantly a carrot for signing up to Braintree Marketplace to help our startup get going. We decided on Braintree not only on the bonus, but it's backed by Paypal and has good reviews. We have just integrated the marketplace API into our platform, that includes taking credit card payments from buyers which go to escrow then the ability for admin to either refund the buyers or issue successful payment to farmers. It has taken our developer approx 80 hrs to integrate the whole Braintree marketplace which was mostly work on app to figure out the logic. Braintree has fantastic support, being a non-technical founder they can explain it super simple for me and you can deal the support know their stuff when they talk to our developers. **What do you dislike about PayPal BrainTree?** I believe if Braintree put together a list of qualified BT marketplace developers that are experts in the API integration that could actually do the whole integration process from start to finish. Our Developers could learn from an expert in this particular field. That would have allowed us to release our product quicker on the market and I'm sure this would benefit the braintree business in more transaction($$$). **Recommendations to others considering PayPal BrainTree:** If you are looking to automate your payments process, with small fees and fantastic support you must consider Braintree **What problems is PayPal BrainTree solving and how is that benefiting you?** With our old WordPress platform, we took in payments with stripe, PayPal and Dwolla. This got really messing chasing payments that came into our account then issue one payment to the farmer. On our new platform we wanted to automate and clean up the process by having payment come in one way, funds sitting in escrow(not our bank account) and issue successful payments or refunds without the fees associated with reversals. Braintree makes it simple for us as a platform to take our commission fees and charges. ### 47. Braintree values your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2015 **What do you like best about PayPal BrainTree?** Braintree's customer service is staffed by real people who will address problems with your checkout form in under a day. I expected to be panhandled and neglected as I was with Stripe, but they shocked me by replying to concerns with hand-written messages and would contact me first about potential issues (like a lack of a refund policy) before it became a problem. **What do you dislike about PayPal BrainTree?** Braintree's Interface is a bit weird and hard to get used to, especially if coming from the sleek Stripe interface. It lacks immediate, obvious details like when your next payout is and how much it will be. **Recommendations to others considering PayPal BrainTree:** I was using the Laravel framework and its default implementation of the Stripe API. The Braintree API is not a direct replacement, but it does follow the footsteps of Stripe pretty well and the same kind of business logic and unit testing can probably work on both. Braintree does not have as wide spread adaptation as Stripe, so you will be writing code yourself and not using 3rd party libraries. Be prepared for that. **What problems is PayPal BrainTree solving and how is that benefiting you?** Their setup process is no more complicated than competitors, and they do not take any transaction fees for the first $50,000 USD that you process. This is an extraordinary help for a small entity collecting anonymous donations, as I get to keep the 5% that Stripe was amputating. ### 48. Braintree offers the best features and rates to European application developers. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander B. | Indie Hacker, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2015 **What do you like best about PayPal BrainTree?** We were able to integrate with Braintree in just two weeks, including the time it took for us to get approved. The whole approval process was smooth and the support team were very helpful. The best feature for us developers is their clean API and Java SDK. Also the documentation is easy to navigate - something often neglected by other providers. **What do you dislike about PayPal BrainTree?** The approval process is not as quick as we imagined. There are at least 5 documents required including a copy of your ID or passport. Some might think this is too much but we think it's good for security. **Recommendations to others considering PayPal BrainTree:** If you are a busy developer from Europe that's looking for a payment processor with a clean API, you should consider Braintree! They have SDKs for all major programming languages and the tech support is awesome. You'll be able to integrate with them in a matter of weeks and start processing payments withing a month. The documentation is top-notch and easy to navigate and the online management console is very usable and well designed. They also have 2 factor auth. **What problems is PayPal BrainTree solving and how is that benefiting you?** We're providing a service directly to fellow software developers and we absolutely had to have an online payment system in place. We are in the SaaS business and as such we only operate online. Braintree allows us to be very flexible with our pricing plans and invoice management. We are also planning to implement subscription management in the near future. ### 49. Great comprehensive payments platform for web and mobile **Rating:** 4.5/5.0 stars **Reviewed by:** Max G. | Product Manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2015 **What do you like best about PayPal BrainTree?** Easy to use APIs for JS on the browser and Node on the server. Awesome "Drop-in UI" and "Hosted Fields" options for creating a slick, PCI compliant payments interface on web apps, saving us tons of time building the payments experience for our users. Admin dashboard is pleasant with fine grained search tools. **What do you dislike about PayPal BrainTree?** Documentation is inconsistent in a few places and written with lots of implicit knowledge about Braintree's various object models. Documentation design is very vertical, so it's hard to navigate between sections and view code examples since everything is inline on the page. **Recommendations to others considering PayPal BrainTree:** Great product, recommended. **What problems is PayPal BrainTree solving and how is that benefiting you?** Braintree is our sole payments platform for our apps. Our users enter their billing information on our apps using Braintree, and we process all charges and refunds on Braintree. ### 50. Easy API, Nice backoffice, good overall experience **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea D. | Co-founder and CTO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2015 **What do you like best about PayPal BrainTree?** The api is simple to implement, they offer integration examples and libraries for several programming languages. The first 50.000€ earned through Braintree are commission free. Also, the backoffice is nicer then many other competitors. Another interesting thing is the js library that greatly simplify PCI compliance. **What do you dislike about PayPal BrainTree?** Documentation is a bit scattered, and sometimes outdated. The module for Magento was buggy and outdated. Voiding payments takes a lot more then expected. **Recommendations to others considering PayPal BrainTree:** If you have a classic e-commerce website use the v.zero SDK. Is easy and fast to implement, and it's also secure. **What problems is PayPal BrainTree solving and how is that benefiting you?** Customers don't have to insert their card any time they buy on the stores we build, increasing conversion. Obtaining PCI compliance is much easier using the v.zero SDK. Is cheaper to start an ecommerce, given the 50.000€ commission free ## PayPal BrainTree Discussions - [What is Braintree payment method?](https://www.g2.com/discussions/what-is-braintree-payment-method) - 1 comment - [View PayPal BrainTree pricing details and edition comparison](https://www.g2.com/products/paypal-braintree/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+07%3A11%3A42+-0500&secure%5Bsession_id%5D=ed842976-f596-42d7-ab3e-f118c6a4be86&secure%5Btoken%5D=10c1d71fa1dcd7e873b1c18c75e464f7d8d2b8ff28c823fc82b1314e9b4ad138&format=llm_user) ## PayPal BrainTree Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## PayPal BrainTree Features **Billing** - Automation - Adjustments **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Dunning** - Collections **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Performance** - Packages - Discounts **Payment Options** - Multi-Currency - Online payment portal **Security** - POS Verification **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning ## Top PayPal BrainTree Alternatives - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (956 reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - 4.4/5.0 (134 reviews) - [FastSpring](https://www.g2.com/products/fastspring/reviews) - 4.5/5.0 (178 reviews)