# Botbiz Reviews **Vendor:** Irshad Masoomi **Category:** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 9 ## About Botbiz What is Botbiz? "Botbiz is a comprehensive platform designed to help businesses communicate effectively with their customers using WhatsApp. With Botbiz, businesses can easily import their contacts and send notifications to multiple users with just one click. They can also have multiple human agents monitoring and intervening in chats on the same WhatsApp number, providing unparalleled customer support. What sets Botbiz apart is its ability to install advanced chatbots powered by the latest AI technology. This helps businesses automate their customer support and save valuable time and resources. Additionally, Botbiz allows businesses to connect their CRM, lead forms, and ecommerce portals to automate all their notifications, including payment reminders and abandoned cart recoveries. Tracking campaigns in real-time and seeing sales grow instantly is possible with Botbiz. The platform even allows businesses to send clickable CTA buttons to users, resulting in an impressive click rate of 45 to 60 percent. And, because Botbiz is built on top of official WhatsApp Business APIs, businesses can get that coveted green tick, building trust and confidence with their customers. In short, Botbiz is the ultimate solution for businesses looking to improve their communication and engagement with customers using WhatsApp." ## Botbiz Pros & Cons **What users like:** - Users appreciate the **ease of use** of BotBiz, facilitating chatbot creation without coding knowledge for everyone. (4 reviews) - Users praise the **ease of chatbot development** with Botbiz, making e-commerce solutions more efficient and accessible. (3 reviews) - Users commend BotBiz for its **exceptional customer support** , noting their responsiveness and helpfulness in resolving issues. (3 reviews) - Users love the **intuitive interface and powerful features** of BotBiz, enhancing customer engagement effortlessly. (3 reviews) - Users value the **24/7 support** provided by Botbiz, enhancing their overall experience and satisfaction. (2 reviews) - Data Analytics (2 reviews) - Easy Integrations (2 reviews) - Engagement (2 reviews) - Integrations (2 reviews) - Automation (1 reviews) **What users dislike:** - Users find **integration issues** with Botbiz challenging initially, especially due to the lack of direct Zapier support. (3 reviews) - Users find Botbiz to be **expensive** and note that integrations can take time initially. (2 reviews) - Users note a **delayed response** from support, which can lead to frustrations during critical times. (1 reviews) - The setup is lengthy due to **difficult setup** , primarily caused by the numerous integrations required. (1 reviews) - Users are frustrated with Botbiz's **poor customer support** , citing slow response times and inadequate assistance. (1 reviews) - Users express frustration with the **slow loading** times of Botbiz, leading to delays in support and solutions. (1 reviews) ## Botbiz Reviews ### 1. All about Botbiz **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Botbiz?** The best thing which i like about botbiz is that it's life time membership plan , many of the other software companies offer monthly charges which is costly , where as botbiz provides life-time plan which is helpful for small business like me . And also after taking this plan , i have also got verified tick on my profile which increases the trust for customer for us and also the team and the after sales service is also very good. So far this is the best WhatsApp API software in the market. **What do you dislike about Botbiz?** The only thing which is dislike was little dealy in the support **What problems is Botbiz solving and how is that benefiting you?** The problem which botbiz has solved is that in the beginning it was very difficult for me to respond to tall the customers query quickly , but since when i have joined the botbiz and integrated it with my whatsapp , from then onwards the customer get instant reply to there query and there is no more complaints for late response . And the automation of botbiz is also very good . The customer support is also very good , as you get instant support from the team. So far this is the best Whatsapp API in the market. ### 2. Easier access to send bulk messeges through whatsapp **Rating:** 4.5/5.0 stars **Reviewed by:** Aninda S. | Co-Founder, COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Botbiz?** Creating chat flow for our e-commerce division got easier **What do you dislike about Botbiz?** Its bit costly and integrations can take time at start **What problems is Botbiz solving and how is that benefiting you?** Creating custom chat flow for different ecommerce processes ### 3. Botbiz can offer a number of benefits to business **Rating:** 3.0/5.0 stars **Reviewed by:** TAUKEER K. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Botbiz?** Botbiz can help keep customers engaged with your product and it provides personalized experience for customer **What do you dislike about Botbiz?** It's bit costly and Integration can take time at Start **What problems is Botbiz solving and how is that benefiting you?** Allow me to make a chatboat using their drag and drop flow builder without having to know any code ### 4. Pefect chatbot solution for those who don't know code **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. | Founder, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Botbiz?** Allows me to make a Chatbot using their Drag and Drop Flow Builder without having to know any code. **What do you dislike about Botbiz?** The setup takes awhile but it's only because of the many integrations. **What problems is Botbiz solving and how is that benefiting you?** Creating a bot to answer customer questions. ### 5. My botbiz review **Rating:** 4.5/5.0 stars **Reviewed by:** Shreeyam N. | Assistant HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Botbiz?** The system is very intelligent and gives me ease for my day to day activities **What do you dislike about Botbiz?** Sometimes it lags or doesn't give quick solution and have to wait **What problems is Botbiz solving and how is that benefiting you?** I am able to do bulk message at ease and without rewriteing each message again ### 6. Botbiz does it all! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Botbiz?** All our chatbot solutions in one. It gets the job done. **What do you dislike about Botbiz?** Customer support is terrible and slow. I wish it were better but it is not. **What problems is Botbiz solving and how is that benefiting you?** We were spending too much time on bot content but no longer. Now much time is aved. ### 7. A Game-Changer for My Business: BotBiz - The Ultimate Bot Manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Botbiz?** I can't express enough how much BotBiz has transformed my business operations. As an entrepreneur, I'm always on the lookout for innovative tools to streamline my processes and enhance customer experiences. BotBiz has exceeded all my expectations and has become an indispensable asset in managing my bots effectively. First and foremost, the user interface of BotBiz is incredibly intuitive and user-friendly. Setting up and configuring bots has never been easier. With just a few clicks, I was able to create and customize powerful chatbots tailored to my business needs. The platform offers a wide range of templates and pre-built bot scenarios, saving me time and effort in the development process. One standout feature of BotBiz is its advanced analytics and reporting capabilities. The platform provides in-depth insights into bot performance, user engagement, and conversion rates. This data has been invaluable in fine-tuning my bots and optimizing their effectiveness. The ability to track user interactions and identify bottlenecks has allowed me to provide a seamless and personalized experience for my customers. BotBiz also offers seamless integration with popular messaging platforms, such as Facebook Messenger, WhatsApp, and Slack. This has significantly expanded my reach and allowed me to engage with customers across various channels. The seamless integration has made it effortless for my team to manage and monitor conversations, ensuring prompt and accurate responses to customer queries. Furthermore, BotBiz provides excellent customer support. Whenever I've encountered a question or faced a technical issue, their support team has been responsive and helpful, guiding me through the process and ensuring a smooth experience. Their dedication to customer satisfaction is truly commendable. Lastly, the security and data privacy measures implemented by BotBiz are exceptional. I have complete peace of mind knowing that my customer data is protected and handled in a secure manner. This level of trust is crucial for any business, especially in today's digital landscape. In conclusion, BotBiz has revolutionized my business by providing an all-in-one solution for bot management. Its user-friendly interface, powerful analytics, seamless integration, responsive support, and robust security measures make it an absolute game-changer. If you're looking to enhance your customer interactions, boost efficiency, and stay ahead of the competition, I highly recommend BotBiz. It has earned its well-deserved five-star rating and has become an essential tool in my business toolkit! **What do you dislike about Botbiz?** I have no reason not to dislike it because it's so good I can't find a reason not to like it **What problems is Botbiz solving and how is that benefiting you?** I haven't had any problems since I've been using ### 8. Improved conversion rate and reduced RTO, Thank you BotBiz **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny G. | Ecom & Retention Marketer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Botbiz?** BotBiz has a very easy-to-use interface with many features like live chat, webhooks, integrations etc. Pricing is also very affordable as compared to other services. The best part is that their customer support is excellent. **What do you dislike about Botbiz?** I think there is nothing to dislike in BotBiz. **What problems is Botbiz solving and how is that benefiting you?** Helped me to automate my e-commerce flow, like checkout notifications, abandoned carts, re-order etc. It also helped me to reduce the ROT's by enabling COD confirmation via WhatsApp messages. I also use my previous data to get orders via broacasting. ### 9. Best WhatsApp Marketing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Botbiz?** BotBiz is truly a game-changer when it comes to WhatsApp marketing automation. It's so easy to use, and its features are incredibly powerful. With BotBiz, businesses can engage with their customers like never before. Creating chatbot sequences and sending personalized messages has become a breeze. And the best part? BotBiz seamlessly integrates with other platforms, making our marketing campaigns run smoothly. The analytics provided are comprehensive and have helped us understand user engagement and boost conversion rates. Plus, the customer support team is amazing—always responsive and knowledgeable. If you want to take your WhatsApp marketing to the next level, I highly recommend BotBiz. **What do you dislike about Botbiz?** They don't have zapier integration yet, but they have Webhook Workflow feature which can connect with zapier **What problems is Botbiz solving and how is that benefiting you?** BotBiz solves the problem of efficient customer engagement in WhatsApp marketing. With its intelligent chatbot capabilities and automation features, we can handle customer queries effectively and provide personalized responses. This has improved our customer engagement, streamlined our processes, and driven better results in our marketing efforts. BotBiz has been a game-changer for us. - [View Botbiz pricing details and edition comparison](https://www.g2.com/products/botbiz/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A39%3A11+-0500&secure%5Bsession_id%5D=6dc4f1ea-3bb5-4428-9572-f045fb748130&secure%5Btoken%5D=67034f276b79c20a3035d482b754fae861d021c30a0887ee3bc2507eccac56db&format=llm_user) ## Botbiz Features **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Botbiz Alternatives - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,332 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,431 reviews)