BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability. Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Platform?

BMC Helix Platform lags local server logs and config file setting like ar.cfg and armonitor. Also services restart and administration privileges are taken away from the tool owner company. Review collected by and hosted on G2.com.

Recommendations to others considering BMC Helix Platform:

BMC helix platform is new innovative approach by BMC software by taking all installation and server managing mesh away and now managing all on cloud server with public access and high availability. Review collected by and hosted on G2.com.

What problems is BMC Helix Platform solving and how is that benefiting you?

We enable clients who don't want to take responsibility for server allocation, management, and performance monitoring of their ITSM system. Without any other responsibility, they can directly focus on their business and manage their business processes with the Helix ITSM tool. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/28/2022

"Very useful"

2.5/5

What do you like best about BMC Helix Platform?

I really like how easy it is to understand and navigate Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Platform?

The software can take up a lot of space and be a little slow on laptops Review collected by and hosted on G2.com.

CT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

10/11/2021

"Improved face of customer platform"

4/5

What do you like best about BMC Helix Platform?

Front end view and backend configurations are insanely neat and highly customized Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Platform?

Lagging of platform as compared to snow platform Review collected by and hosted on G2.com.

Recommendations to others considering BMC Helix Platform:

If you have big infra, don't think and go for it as the future releases are very nicely catered and user feedback is considered on serious note. Review collected by and hosted on G2.com.

What problems is BMC Helix Platform solving and how is that benefiting you?

Order handling system. Reconciliation cycles are very classified and flexible to configure. Review collected by and hosted on G2.com.

CB

Verified User in Banking

Enterprise (> 1000 emp.)

10/27/2021

"It's getting better the Cloud Platform"

3/5

What do you like best about BMC Helix Platform?

Building cloud platform with security is very important Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Platform?

Bmc should bring all the infra to cloud to bring best for customers Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/29/2021

"Best ticketing tool with option for customization as per your need"

5/5

What do you like best about BMC Helix Platform?

Customization capability

Survey feature

Chat option

Create n numbers of Services as per catalog

Mentain assets Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Platform?

Some features are not available and in oob it's difficult to customize for which we provide work around solution. Review collected by and hosted on G2.com.