BluePms Reviews & Product Details

BluePMS | One connected operating system for your hotel BluePMS connects the people, processes, and numbers behind a great hotel stay. Its 19 integrated modules bring reservations, rooms, dining, events, guest service, distribution, stores, purchasing, finance, and workforce management into one cloud-hosted platform. Staff work with shared guest, room, folio, item, and business-date information; managers gain a clearer view of performance across departments and properties. From the first booking to checkout and follow-up, BluePMS helps teams coordinate handoffs that often slow hotels down. A reservation informs room planning. Housekeeping and maintenance make readiness visible to Front Office. Outlet charges connect with billing and stock. Guest requests become owned work. Finance can trace transactions to balances and reports. 19 connected operating modules 1. Front Office — Guest search, reservations, packages, room assignment, day-wise rates, add-ons, advances, proforma estimates, check-in, registration documents, room changes, folios, cashiering, checkout, night audit, live room views, occupancy, and reports. 2. Housekeeping — Room status and readiness, cleaning stages, staff assignments, supervisor priorities, inspections, guest requests, lost and found, damage, linen, minibar pickup, amenities, and service history. 3. Engineering & Maintenance — Maintenance requests and work orders, preventive maintenance, utility meters and readings, diesel and generator logs, and service contracts. Give engineering work an accountable path back to room operations. 4. Point of Sales — Multi-outlet table status, reservations, waitlists, covers, orders, kitchen order tickets, kitchen display, billing, split checks, settlement, tips, promotions, cashier control, and outlet reports. 5. Food and Beverages — Recipe and ingredient costing, yield, wastage, production batches, menu engineering, and configured stock depletion to connect culinary decisions with cost and margin. 6. Banquet & Events — Enquiries, function spaces, packages, schedules, menus, resources, deposits, banquet event orders, invoices, posting, event diaries, and reporting from sale through execution. 7. Channel Distribution — Rate, availability, and inventory publishing; channel mapping; partner setup; online booking events; unmapped reservations; commissions; and settlements. 8. Forecast Intelligence — Occupancy forecasts, booking trends, pickup, expected revenue, budget comparisons, competitor sets, manual rate shopping, market summaries, and recommendations for revenue decisions. 9. Inventory — Stock on hand, material receipts, opening balances, requisitions, approvals, issues, transfers, valuation, reconciliation, movement ledgers, and reports. 10. Purchase — Buying templates, requisitions, approvals, requests for quotation, supplier comparisons, purchase orders, documents, delivery tracking, and spend reporting. 11. SPA — Appointments, treatment rooms, therapist capacity, guest check-in, services, add-ons, packages, memberships, vouchers, retail, settlement, commissions, and utilization reports. 12. Accounts Receivable — Debtor accounts, credit control, Front Office and POS direct billing, invoices, payments, credits, allocations, statements, reminders, aging, and collections. 13. CRM — Guest and customer profiles, leads, activities, opportunities, quotations, proposals, campaigns, preferences, service tickets, and relationship history. 14. Communications — Configured WhatsApp, SMS, and email messaging for confirmations, reminders, follow-ups, and service communication, with templates, queues, delivery states, retries, and history. 15. Transport — Guest pickups and drop-offs, route pricing, vehicle capacity, driver assignment, dispatch updates, reservation context, and charge posting. 16. Hostel — Applications, buildings, floors, rooms, beds, resident profiles, allocations, renewals, calendars, fee generation, and reporting for bed-based or longer stays. 17. Payroll & HR — Employee records, contracts, attendance, leave, overtime, salary components, payroll calculation, approvals, payslips, bank files, reconciliation, finance posting, audit, and labor reports. 18. Tax & Compliance — GST and other configured tax controls, hotel tax ledgers, e-invoice documents, classifications, rule sets, exceptions, reconciliation, and statutory reporting. 19. Guest Experience — Reviews, feedback, unified messages, service recovery, guest pages and forms, website content, social drafts, media, alerts, and insights, with clear approval and publication states. Why hotels choose BluePMS Complete accounting support. BluePMS connects billing, receivables, payables, outstanding balances, GST and other configured taxes, financial reporting, and audit-ready transaction history. Hotels can use BluePMS's own accounting module. Configured Tally integration also supports hotels that use Tally, while the built-in accounting workflow gives them a path to reduce day-to-day dependence on it. OTA and channel manager support. Rates, inventory, availability, and online booking events can be managed alongside reservation operations. Mapping, exception, commission, and settlement views help teams follow online business after the booking arrives. 1,000+ reports and AI Copilot. BluePMS has more than 1,000 native report catalog entries across occupancy, sales, guest activity, outlets, stock, purchasing, finance, tax, payroll, and management. Search, filters, print, and export support daily review. AI Copilot is a leading platform feature: authorized staff can ask hotel questions in natural language, find reports, understand workflows, summarize information, and identify items needing attention. Multi-property report selection. When multi-property mode and chain reporting are enabled, authorized users can run supported native reports for one property, selected properties, or all permitted reporting properties. Combined results retain property names and identifiers, helping managers compare locations while keeping reporting within each user's assigned access. Management on the move. Supported Android and iOS apps bring selected dashboards, reports, and operational actions to mobile devices, including views relevant to occupancy, revenue, room status, housekeeping, outlet sales, receivables, and approvals. Available functions depend on the app, property setup, and user role. Cloud access across teams. BluePMS runs through a modern browser without an on-site application server. Supported Windows desktop, Android, and iOS experiences let staff use the platform suited to their work. Cloud hosting is included in the commercial scope, with additional resilience options available. Multi-language support. BluePMS provides web interface options in English, Arabic, Spanish, and French, including right-to-left presentation for Arabic. Staff can switch among the languages enabled for their deployment, while using the same role and property controls. Language availability for specific workflows and connected provider content can be reviewed during setup. Guest communication with context. Configured WhatsApp, SMS, and email workflows can support booking confirmations, guest messages, reminders, and follow-ups. Teams can inspect queued, sent, failed, and retry states rather than assuming every prepared message was delivered. Built for the way your hotel works. BluePMS can scope custom workflows, reports, approvals, and feature design for property-specific needs. Business-date controls, role-based access, approvals, status histories, and audit context help teams coordinate work while retaining accountability. Multi-property controls support authorized property access and group-level review. Multi-property support. Hotel groups can configure property profiles, brands, regions, and access by user. Authorized staff can switch their active property, while chain-level controls give managers visibility across permitted locations. Each user's property permissions continue to govern operational access and reporting scope. The value of a connected hotel Front Office sees the reservation, guest, room, rate, and folio together. Housekeeping and engineering see what must happen before a room is ready. Dining connects service, kitchen, payment, food cost, and stock. Events and SPA connect bookings to resources and charges. Sales and revenue teams use CRM, distribution, campaigns, and Forecast Intelligence to understand future demand. Finance follows the resulting transactions into receivables, payables, accounting, tax, and reporting. BluePMS helps owners and managers connect service measures with occupancy, revenue, cash, inventory, labor, and financial results. AI Copilot and reporting make it easier to move from a headline number to the work behind it, while staff remain in control of decisions and actions. Implementation, support, and pricing Implementation covers discovery, property configuration, data preparation and migration, department training, real-scenario testing, and supported go-live. Module walkthroughs and product screens help teams review how BluePMS fits their operations before rollout. Ongoing assistance and 24×7 support options are defined in the agreed support plan. Pricing is transparent about scope: rooms or beds, selected modules, outlets, users, integrations, migration, region, hosting options, and support requirements shape the proposal. Regional estimates are published where available; final pricing and inclusions are confirmed in a written quote.