Convenient and easy to setup. Especially in a pinch. Review collected by and hosted on G2.com.
Over time it became cost prohibitive and it's easy to forget about. Review collected by and hosted on G2.com.
I liked the apex chat to generate leads without the availability of a real person. we can easily grab the notification of the form filled by the user. And we can easily get the email & name & can contact the person later. Review collected by and hosted on G2.com.
UI is not as good as it is to be. Sometimes it's frustrating for the user to get the modal popup & the bubbler on the mobile but the good part is that we can remove that bubble from the mobile phone easily. Review collected by and hosted on G2.com.
Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions that gets made before they start taking chats. Review collected by and hosted on G2.com.
Depending on the industry, it can be tricky for chat service providers to take questions on your behalf. For the medicine/pharma industry, it's a better idea to manage chat inhouse and any deviation from the knowledge bank they create leads to a IDK chat. Review collected by and hosted on G2.com.
Being able to chat with customers effectively without technical issues Review collected by and hosted on G2.com.
Nothing I dislike so far. It accomplishes what I need it to do Review collected by and hosted on G2.com.
Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer. Review collected by and hosted on G2.com.
We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy. Review collected by and hosted on G2.com.
I have been using Apex Chat for the longest time now, and I love all the features. One of the things I like about Apex Chat is that I am not only able to chat and communicate with my visitors, but also I get a change of converting them to potential customers. It is easy to use with the self-explanatory commands. I have also noticed that our customers are happy and satisfied with our services whenever they get an instant reply. Review collected by and hosted on G2.com.
Apex Chat does not store conversations for a long time. If you need to refer to some information, you will not get it. Additionally, when the visitor deletes the chat, you will not be able to see it on your end. I believe that chats and conversations should be recorded for references. Review collected by and hosted on G2.com.
I liked the concept of having an option for website visitors to ask questions, get 'qualified' and have those leads forwarded to us (me) to move forward. Their pop up window appearance and function appeared fine. Review collected by and hosted on G2.com.
"Operators" simply could not execute the "Script" that was carefully developed with the powers that be at Apex. In the beginning I was getting "leads" (which were anything BUT qualified leads) and the getting invoiced for these names. We refined the script to where it should've been foolproof ... but turned out not to be. They would send me/bill me for leads WELL outside the area defined. They missed the mark on WHAT service(s) I actually provided. It couldn't have been simpler. My take away ... the operators were somehow getting compensated on leads submitted. It proved more frustrating than beneficial. When I expressed my frustration, putting them on notice I would "pull the plug" ... they pulled the plug without taking the time to call, understand my frustration, "ask" what was going on. Again, good concept ... poor execution. I will look into another service provider. Review collected by and hosted on G2.com.
Nothing. I disconnected my service. I had to switch providers. Review collected by and hosted on G2.com.
My service never worked properly. The calls never connected to my office. The agents were terrible and would drop calls or hang up before getting client information. The transcript was supposed to be texted to me and was not. The tech from Apex claimed my phone (iPhone 8 Plus) was to blame and made me spend hours on the phone with Apple. It was not Apple. But Apex was unable to fix the issues after three months. Another provider has no such issues. Review collected by and hosted on G2.com.
Hello Susan,
The problem was with the entire message not appearing in the text messaging format using the AT&T cellular network. The message was, however, delivered by email and populating the internally used reporting portal.
We sincerely apologize for not being able to solve the problem with AT&T; but it was not something under our control. We thank you for your patience throughout the process of trying to solve the problem and wish you all the best in the future.
Apex does an excellent job of converting chat participants to leads. They put a lot of work into developing strong scripts for their chat operators. The call connect feature is very effective. Review collected by and hosted on G2.com.
Their reporting dashboard is pretty bare bones. Review collected by and hosted on G2.com.
The IM feature is easy to use. The connection sometimes doesn't work with the server but that's every once in a while. Review collected by and hosted on G2.com.
The timing out and not connecting to the server. It takes a while for the page to load too. Review collected by and hosted on G2.com.
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