Blackthorn Events Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly event management features of Blackthorn Events, ensuring seamless event organization and communication. (15 mentions)

Users appreciate the ease of use of Blackthorn Events, making event management straightforward and efficient. (13 mentions)

Users praise the excellent customer support of Blackthorn Events for prompt and effective issue resolution. (12 mentions)

Users highlight the excellent customer service of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution. (8 mentions)

Users appreciate the Salesforce integration of Blackthorn Events, streamlining processes and enhancing event management efficiency. (7 mentions)

Users find difficult customization challenging, hindering effective registration and navigation throughout the Blackthorn Events platform. (5 mentions)

Users find the form design cumbersome, struggling with backend registration and navigation complexities for event management. (5 mentions)

Users experience slow customer support and find navigation and event management to be cumbersome and less efficient. (5 mentions)

Users express concerns over limited customization, wishing for better control and more creative options in event templates. (5 mentions)

Users experience slow customer support and difficulty with event navigation, impacting overall event management efficiency. (4 mentions)

5 Pros or Advantages of Blackthorn Events

1. Event Management

Users appreciate the user-friendly event management features of Blackthorn Events, ensuring seamless event organization and communication.

See 15 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you like about Blackthorn Events?

I like that Blackthorn Events makes it fairly easy to set up and manage an event. The event wizard and event builder tools are an easy way to get even

Elise F.

Mid-Market (51-1000 emp.)

3.5/5

"Effortless Event Management with Salesforce Integration"

What do you like about Blackthorn Events?

I like that Blackthorn Events integrates with Salesforce and utilizes the event wizard portion. The integration with Salesforce is scalable across our

2. Ease of Use

Users appreciate the ease of use of Blackthorn Events, making event management straightforward and efficient.

See 13 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Fernando D.

4.0/5

"Feature-Rich Event Management with Intuitive Setup"

What do you like about Blackthorn Events?

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like t

3. Customer Support

Users praise the excellent customer support of Blackthorn Events for prompt and effective issue resolution.

See 12 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Vicent M.

Small-Business (50 or fewer emp.)

5.0/5

"The assistant and event generator your company should use. It is an amazing event planning and management software."

What do you like about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the

4. Helpful

Users highlight the excellent customer service of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution.

See 8 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Vicent M.

Small-Business (50 or fewer emp.)

5.0/5

"The assistant and event generator your company should use. It is an amazing event planning and management software."

What do you like about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the

5. Salesforce Integration

Users appreciate the Salesforce integration of Blackthorn Events, streamlining processes and enhancing event management efficiency.

See 7 mentions

See Related User Reviews

Fernando D.

4.0/5

"Feature-Rich Event Management with Intuitive Setup"

What do you like about Blackthorn Events?

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like t

Joshua M.

5.0/5

"Effortless Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I use Blackthorn Events to manage and support our SF-based event operations, including event setup, registration, tracking, and overall event manageme

5 Cons or Disadvantages of Blackthorn Events

1. Difficult Customization

Users find difficult customization challenging, hindering effective registration and navigation throughout the Blackthorn Events platform.

See 5 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you dislike about Blackthorn Events?

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are j

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

2. Form Design

Users find the form design cumbersome, struggling with backend registration and navigation complexities for event management.

See 5 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you dislike about Blackthorn Events?

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are j

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

3. Limitations

Users experience slow customer support and find navigation and event management to be cumbersome and less efficient.

See 5 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

4. Limited Customization

Users express concerns over limited customization, wishing for better control and more creative options in event templates.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Decent"

What do you dislike about Blackthorn Events?

A lot of things to configure without much actual power of customization.

5. Event Management

Users experience slow customer support and difficulty with event navigation, impacting overall event management efficiency.

See 4 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues.

Showket B.

Enterprise (> 1000 emp.)

4.0/5

"One of the best Event Management App with Room for Upgrade Cycle Optimization"

What do you dislike about Blackthorn Events?

Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also com

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Verified User in Higher Education

Enterprise (> 1000 emp.)

7/7/2026

"A Complete, Feature-Rich Package for Event Organisation"

4.5/5

What do you like best about Blackthorn Events?

A complete package with all the functions needed for proper event organisation. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Like most apps of this size, it takes time to get familiar with the application and all of its features. I’m still learning my way around it. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Getting fully comfortable with our application can take a bit of time, and that adjustment period is something new users often mention early on. We're really leaning into mitigating that.

Once things click, though, having attendee registration tied directly to Salesforce objects tends to be the piece that stands out most. Hearing that it blends into your existing CRM workflow rather than sitting apart from it is exactly the kind of outcome we design toward, particularly for organizations managing this at scale in higher education.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/2/2026

"Great for large event management"

4/5

What do you like best about Blackthorn Events?

The customer service and support teams are excellent. Blackthorn has a bit of a learning curve with it and the teams are always quick to offer support and find me solutions to my problems. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

How expensive it is, that the minimum package is still far greater than anything we'd need. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Quick, solution-oriented support makes a real difference when you're navigating a product with a learning curve. Glad the team has been there when you've needed them.

The pricing and minimum package concern is fair feedback, and something worth passing along internally.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Lisa J.

Associate Director of Advancement Services

Enterprise (> 1000 emp.)

8/7/2025

"Excellent customer service and flexibility in events management"

4.5/5

What do you like best about Blackthorn Events?

Blackthorn's flexibility in creating event experiences allows for early-bird pricing, different ticket types, multiple sessions, purchasing products in addition to registration, and even making donations in addition to registration. Check-in is a breeze for our events staff and allows for a stand-alone kiosk for especially busy events. Because it's an actual part of Salesforce rather than separate, we're able to take advantage of duplicate matching when registrations come in rather than merging duplicates afterwards. Customer Support is very helpful and it's easy to make an appointment for support. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Some features we wish could be implemented faster: ability to make donations or buy product w/o a registration; custom form answer reporting. It would be nice to have an 'instant support' option rather than making an appointment. It would also be nice to have a regular meeting to discuss new features and let customers learn from each other; Blackthorn has just started using a Slack channel for this communication. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

When people register for events, we'd like to know whether they already exist in our system. Knowing that Jill-attendee is our Jill who graduated in 1993 from Special Education, we can now have more meaningful conversations with her about her time at our University, her donation habits, and current interests. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Lisa,

We’re thrilled that Blackthorn Events’ flexibility is helping you create great event experiences, from early-bird pricing to easy check-in with the power of being native in Salesforce. I’m also glad to hear customer support is making a difference. We’re biased but have to agree that they are fantastic!

Thank you for providing specific feature feedback! I’m excited to share that form reporting is getting a glow-up this fall, so stay tuned. Donations without registration are definitely on our radar. While I don’t have a timeframe yet, your vote has been added.

I appreciate the call-out for our new community Slack channel; it’s great to see customers connecting there! We’re always excited to explore new ways to deepen the community experience and I will add your meeting (perhaps AMA?) idea to our explorations.

Thanks again for sharing your experience and helping us build a better Blackthorn!

Joshua M.

12/23/2025

"Effortless Event Management with Seamless CRM Integration"

5/5

What do you like best about Blackthorn Events?

I use Blackthorn Events to manage and support our SF-based event operations, including event setup, registration, tracking, and overall event management tied to our CRM. I like that Blackthorn Events reduces manual work and brings everything directly into Salesforce, avoiding disconnection and keeping everything centralized. The smart scheduler feature stands out because it makes scheduling sessions and managing event timing much easier while keeping everything organized directly in Salesforce. It simplifies scheduling, reduces conflicts, and keeps event timelines organized. The initial setup was very simple with excellent onboarding assistance that made it easy. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Still early on in implementation. So far, so good. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Joshua,

Thanks so much for the thoughtful review! It’s great to hear how Blackthorn Events is helping you centralize event setup, registration, tracking, and scheduling directly in Salesforce. Reducing manual work and keeping everything connected is exactly what we aim for.

I’m especially glad to hear that Smart Scheduler has been a standout tool for you and that your initial setup was smooth. Our onboarding team puts a lot of care into setting teams up for success from day one, so it’s wonderful to hear that experience resonated.

Thanks again for sharing your experience, and we’re excited to keep building alongside you as your implementation continues to take shape.

Michelle, Sr. Product Manager

michelle.petrel@blackthorn.io

Laura W.

Compliance Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

8/5/2025

"For 2025, BTE should have everything...and it doesn't"

3.5/5

What do you like best about Blackthorn Events?

I like the connections it has to other interfaces and overall it feels intuitive for our large group of users. We are a huge organization and have thousands of events so the organization cannot be perfect and probably is the best it can be for what exists out there. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I think that the event registration page creation should look better and be easier. It should also be easier to flip between events or to go back and forth without having to open multiple tabs - it makes navigation hard when you're trying to copy over information. I also wish there was a way to hide events or make it easier to archive certain things so it looked more organized. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Laura,

Thanks for taking the time to share your feedback. I’m glad to hear Blackthorn Events feels intuitive for your users and that the connections to other interfaces are working well. With thousands of events, keeping your CRM connected is key, so I’m happy Blackthorn is helping with that.

You brought up some great points about registration page design, navigating between events, and staying organized. These are areas our team is focusing on, and in some cases actively improving! Your examples help us understand where the experience can get better. As we work through these projects, I’d love to share progress with you and hear more feedback. Feel free to reach me anytime at michelle.petrel@blackthorn.io.

Thanks for sharing your experience and helping us make Blackthorn Events better for your team and others who use it!

Florence K.

Cloud Engineer

Mid-Market (51-1000 emp.)

4/17/2026

"Easy Event Link Collaboration, but Setup Takes Time"

3.5/5

What do you like best about Blackthorn Events?

It’s easy to create, edit, share, and collaborate on event links, and I can access event objectives directly from my browser. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

It’s complicated to set up, and it’s not easy to start using immediately. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

The collaboration and accessibility side landing well is good to hear, Florence.

Setup complexity is something we're actively working on. If there were specific moments where it felt most frustrating, we'd love to hear more.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Macy K.

Director of Marketing

Small-Business (50 or fewer emp.)

3/26/2026

"Simplifies the Event Experience for Participants"

4/5

What do you like best about Blackthorn Events?

It simplfies our event experience for participants! Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Sometimes the automated emails don't send as easily as we'd like. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Glad the participant experience has been smoother, Macy.

I'd appreciate hearing more about your experience with the automated emails. Please feel free to share the specifics with us, if you run into the issue again.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/22/2026

"Salesforce Integration and Tech Support That Deliver"

4/5

What do you like best about Blackthorn Events?

The Salesforce integration and tech support Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The language and sometimes limited customization of event flows Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

That native architecture is core to everything we build, so it's good to know it's landing the way it's meant to.

The feedback on language and customization of event flows is noted. That's an area we're actively working through, and input from organizations like yours shapes where we focus. If there's a specific flow or field that's been a consistent friction point, I'd welcome hearing more at okenna@blackthorn.io

Okenna Oruche,

Product Manager

okenna@blackthorn.io

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/27/2026

"Strong Salesforce Integration and Flexible Customization"

4/5

What do you like best about Blackthorn Events?

integration with salesforce, customization Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

things seem to "break" with each update, easy to miss things that can cause issues for users bc there are so many fields, custom settings, etc Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

The ability to run highly custom events with registration connecting to broader program data is a strong use case, and glad that's been working well.

Things breaking with updates and the complexity of managing so many fields and custom settings is fair criticism. We're focused on release quality to mitigate and stop things from regressing upon update.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/4/2026

"Streamlined Event Management with Some Bugs"

3/5

What do you like best about Blackthorn Events?

I like Blackthorn Events for its capability to streamline our event creation process. The template features stand out the most because they allow our organization to standardize how events are created by staff across different departments. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I dislike the number of bugs in each of their releases. We have to extensively test every single release in a sandbox. It's frustrating to find bugs during our basic testing of what a user would normally do through the experience. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Standardizing event creation across departments is a real workflow win, and it's great to hear the template features are making that possible for your team.

Finding issues during basic sandbox testing is frustrating, and that's a fair criticism. Release quality is something we're actively focused on, and hearing where that friction shows up most helps us prioritize the right things.

If you're open to it, I'd love to learn more about the specific areas where you've been running into issues. Feel free to reach out to me directly via email.

Okenna Oruche

Product Manager

okenna@blackthorn.io