Blackthorn Events Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly event management features of Blackthorn Events, ensuring seamless event organization and communication. (15 mentions)

Users appreciate the ease of use of Blackthorn Events, making event management straightforward and efficient. (13 mentions)

Users praise the excellent customer support of Blackthorn Events for prompt and effective issue resolution. (12 mentions)

Users highlight the excellent customer service of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution. (8 mentions)

Users appreciate the Salesforce integration of Blackthorn Events, streamlining processes and enhancing event management efficiency. (7 mentions)

Users find difficult customization challenging, hindering effective registration and navigation throughout the Blackthorn Events platform. (5 mentions)

Users find the form design cumbersome, struggling with backend registration and navigation complexities for event management. (5 mentions)

Users experience slow customer support and find navigation and event management to be cumbersome and less efficient. (5 mentions)

Users express concerns over limited customization, wishing for better control and more creative options in event templates. (5 mentions)

Users experience slow customer support and difficulty with event navigation, impacting overall event management efficiency. (4 mentions)

5 Pros or Advantages of Blackthorn Events

1. Event Management

Users appreciate the user-friendly event management features of Blackthorn Events, ensuring seamless event organization and communication.

See 15 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you like about Blackthorn Events?

I like that Blackthorn Events makes it fairly easy to set up and manage an event. The event wizard and event builder tools are an easy way to get even

Elise F.

Mid-Market (51-1000 emp.)

3.5/5

"Effortless Event Management with Salesforce Integration"

What do you like about Blackthorn Events?

I like that Blackthorn Events integrates with Salesforce and utilizes the event wizard portion. The integration with Salesforce is scalable across our

2. Ease of Use

Users appreciate the ease of use of Blackthorn Events, making event management straightforward and efficient.

See 13 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Fernando D.

4.0/5

"Feature-Rich Event Management with Intuitive Setup"

What do you like about Blackthorn Events?

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like t

3. Customer Support

Users praise the excellent customer support of Blackthorn Events for prompt and effective issue resolution.

See 12 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Vicent M.

Small-Business (50 or fewer emp.)

5.0/5

"The assistant and event generator your company should use. It is an amazing event planning and management software."

What do you like about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the

4. Helpful

Users highlight the excellent customer service of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution.

See 8 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Vicent M.

Small-Business (50 or fewer emp.)

5.0/5

"The assistant and event generator your company should use. It is an amazing event planning and management software."

What do you like about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the

5. Salesforce Integration

Users appreciate the Salesforce integration of Blackthorn Events, streamlining processes and enhancing event management efficiency.

See 7 mentions

See Related User Reviews

Fernando D.

4.0/5

"Feature-Rich Event Management with Intuitive Setup"

What do you like about Blackthorn Events?

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like t

Joshua M.

5.0/5

"Effortless Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I use Blackthorn Events to manage and support our SF-based event operations, including event setup, registration, tracking, and overall event manageme

5 Cons or Disadvantages of Blackthorn Events

1. Difficult Customization

Users find difficult customization challenging, hindering effective registration and navigation throughout the Blackthorn Events platform.

See 5 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you dislike about Blackthorn Events?

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are j

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

2. Form Design

Users find the form design cumbersome, struggling with backend registration and navigation complexities for event management.

See 5 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you dislike about Blackthorn Events?

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are j

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

3. Limitations

Users experience slow customer support and find navigation and event management to be cumbersome and less efficient.

See 5 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

4. Limited Customization

Users express concerns over limited customization, wishing for better control and more creative options in event templates.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Decent"

What do you dislike about Blackthorn Events?

A lot of things to configure without much actual power of customization.

5. Event Management

Users experience slow customer support and difficulty with event navigation, impacting overall event management efficiency.

See 4 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues.

Showket B.

Enterprise (> 1000 emp.)

4.0/5

"One of the best Event Management App with Room for Upgrade Cycle Optimization"

What do you dislike about Blackthorn Events?

Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also com

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Elisa M.

Human Resource Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

4/12/2026

"Smooth and seamless online event creation and ticketing software."

5/5

What do you like best about Blackthorn Events?

Our experience with the tool is out of this world.Anytime we create an event,we are able to market our event on all social media platforms hence having alot of attendees.Our attendees have been giving us very positive feedback concerning the tool how easy it has been for them to buy tickets online and with a very smooth payment procedures. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

We have no dislikes beacuse it has been good this far. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Attendees praising the ticket buying and payment experience while your team drives reach across social media from one place is a great combination, Elisa. Really glad it's been working that way.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Angie M.

Orthopedic Nurse Navigator

Mid-Market (51-1000 emp.)

4/1/2026

"Easy to Use Once You Get the Hang of It"

5/5

What do you like best about Blackthorn Events?

Ease of use—once I got the hang of it, i like it Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

It took me awhile to learn how to set up events. I had to reach out to someone within my organization that had more experience with the platform to help walk me through it. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Getting patients registered for weekly virtual pre-surgical education classes without friction is exactly the kind of use case that matters, Angie.

The initial learning curve and needing internal help to get started is something we hear and are actively working to reduce.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Mike M.

Salesforce CRM Administrator

Mid-Market (51-1000 emp.)

Originally submitted 8/5/2025

"Effortless Event Management, Needs Faster Support"

4/5

What do you like best about Blackthorn Events?

I like that Blackthorn Events makes it fairly easy to set up and manage an event. The event wizard and event builder tools are an easy way to get event records started. They walk you through the different fields and parts of the event record, providing guidance on setting everything up. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Mike,

Thanks for sharing your thoughts! We’re so glad Blackthorn Events has been able to flex for your needs, from the “simple and sweet” events to the big, complex ones. And we love that the Salesforce integration is helping streamline your attendee tracking. That’s exactly the kind of efficiency we aim for.

I would love to hear more about the cloning quirks. The team has made some recent improvements in that area but there is always room to grow! If you have a specific example of what didn’t copy over as expected, I’d love to dig in with our team and see how we can improve it. Feel free to reach out directly at michelle.petrel@blackthorn.io.

Thanks for trusting us with your events, and for helping us get even better!

John C.

Marketing

Mid-Market (51-1000 emp.)

Originally submitted 5/5/2023

"Flexible Event Management with Room for Improvement"

4/5

What do you like best about Blackthorn Events?

I like how Blackthorn Events is relatively flexible and not too hard to use. It makes it easier to track registrations, run reports, and post events on our website, as well as send confirmation emails and follow-ups. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I think Blackthorn Events is a little constrained in the available filters for event reports, and I think there could be additional automation/AI usage that would make things even easier. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

edit

Thanks John!

Jay T.

Salesforce Admin

Mid-Market (51-1000 emp.)

Originally submitted 12/18/2023

"Great Product for Event Management!"

5/5

What do you like best about Blackthorn Events?

I like that it is so easy to created events and register attendees. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Not much, maybe could use more features. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

edit

Thank you for the positive review, Jay! I'll make sure to pass on your kind words to our support team. If you have suggestions on how we can make it easier for new customers to find out about our many features, I'm all ears! Glad to hear the app is working well for you. You can reach me at katie.campbell@blackthorn.io (Director of Product)

Verified User in Events Services

Small-Business (50 or fewer emp.)

2/12/2026

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

4.5/5

What do you like best about Blackthorn Events?

The backend processing—registration approvals, attendance tracking, and reporting—has saved a lot of time and reduced administrative work. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward paging and display issues, so we ended up building our own branded pages and using only the Cart functionality, placing the Register button on our own pages. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Thanks for sharing your experience! We’re glad to hear Blackthorn Events is saving your team time through registration approvals, attendance tracking, and reporting, especially at the scale you’re managing.

We appreciate the candid feedback on the event web page builder and iFrame experience. Design flexibility and display consistency are areas we’re actively working to improve, and insights like this help guide that work. In that vein, we have some exciting improvements coming to event building. If you’d like a sneak peek at what’s ahead, you can check out our latest updates here:

https://community.blackthorn.io/s/product-release

Thanks again for taking the time to leave a review.

Michelle Petrel, Sr. Product Manager

michelle.petrel@blackthorn.io

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/26/2026

"Seamless Salesforce Integration with Powerful Event Reporting"

4/5

What do you like best about Blackthorn Events?

Integration with Salesforce, reporting functions, and increased visibility into event reports, registration numbers, and post-event attendance numbers Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

We would appreciate the opportunity to adjust the UX interface to better align with our brand standards Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

The full integration with Salesforce is vital - all event related information is automatically tracked on individual constituent profiles providing accurate historical data and a full picture of an individual's relationship with us as an organization. Prior to Blackthorn we were manually collecting information, exporting it and then importing into Salesforce - this is lightyears better. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Lightyears better is a strong endorsement!

Branding flexibility on the UX side is something we're actively working on. More to come there.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/22/2026

"Seamless Salesforce Integration with Flexible Customization"

4/5

What do you like best about Blackthorn Events?

Integration with Salesforce and customization options. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

No direct integration to name tag printing. Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

4/1/2026

"Easy Event Creation and Registration Processing"

4/5

What do you like best about Blackthorn Events?

It is very easy to create new events, customize pages and layouts, and process registrations Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Sometimes their "out of the box" features are not sufficient enough for our needs, which require other 3rd party software, specifically around document generation and invoicing. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Easy event creation, customizable pages, and cloning for recurring events saving time year over year is a solid foundation. Glad that's been the experience.

The document generation and invoicing gaps pushing you toward third party software is useful feedback. We'd love to know which tools you've had to bring in and where exactly the out of the box features fell short.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Higher Education

Mid-Market (51-1000 emp.)

4/1/2026

"Seamless Salesforce Integration with Real-Time, Unified Events and Database"

4.5/5

What do you like best about Blackthorn Events?

It's embedded into Salesforce and allows me to work in one platform. The data is also updated in real-time, and can be connected back to a constituent's record. Having our database and events live in the same space is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The user experience (event page layout and navigation) needs updating for our users. They often find it difficult to fill out their registration forms. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Having your database and events live in the same space with real-time updates tied directly to constituent records is a clean setup that pays off at scale.

Registration form usability is something we're actively working on this spring and summer. If your users are running into specific friction points, we'd love to hear more.

Okenna Oruche

Product Manager

okenna@blackthorn.io