Blackthorn Events has been a great tool for our team, but what really made the biggest difference overall was the level of support we received. The Blackthorn Onboarding Team was incredible, especially when it came to timely responses. It was clear how knowledgeable each team member was, and that expertise came through in every interaction. Review collected by and hosted on G2.com.

I wouldn’t say I dislike anything about Blackthorn Events, but I would like to see an RSVP decline option added in the future. Review collected by and hosted on G2.com.

It's helpful to have all of our events listed in one place, and it's nice to be able to jump back to see past event listing for reference. The integration with SalesForce is also helpful when sending mass emails to our constituents. Review collected by and hosted on G2.com.

The initial onboarding was difficult. Learning the system took more time than I had anticipated. I am over a year in, and am still sometimes reaching out for help. Review collected by and hosted on G2.com.

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the product team can be when we bring issues to them. It's great that it helps us offer a mobile-friendly registration form and capture payments. The simple messaging platform for quick communication with registrants is really helpful. Plus, it's integrated directly with our CRM, which gives us a better picture of how our constituents are engaging with us. Review collected by and hosted on G2.com.

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are just too many objects that need to be manually configured to an attendee record that typically would be connected automatically if someone was to go through the front end. Review collected by and hosted on G2.com.

It's connection/integration with SalesForce Review collected by and hosted on G2.com.

It is still very rudimentary and has a lot of bugs in it still. Not as easy to set up for an event as we would like. Review collected by and hosted on G2.com.

Very user friendly. Does exactly what it says it does. Incredible support from the Blackthorn team. Review collected by and hosted on G2.com.

A bit of a learning curve, but not too bad. Review collected by and hosted on G2.com.

I like that Blackthorn Events is connected to Salesforce. This integration is helpful because when we sell tickets, we can automatically have information about our ticket buyers, which can translate to our marketing efforts. Review collected by and hosted on G2.com.

Honestly, Blackthorn has had many downsides in our experience. It doesn't provide a lot of the features we would want out of the box, and has required a lot of workarounds and customer support. It is not particularly user friendly on the backend and without a lot of subject matter expertise, it's easy to accidentally make a change that could impact many other aspects of an event we've put on sale. Very difficult. Review collected by and hosted on G2.com.

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like the event builder feature with its many good capabilities and the wizard that guides you through the process. You can edit an existing event, clone one, create a recurring event, and do many more tasks to create an event from start to finish. The bookmark section on the left side panel with all the topics related to your event is also handy. The initial setup was super easy using the candy shop. Blackthorn Events seems like a more updated solution for managing events compared to what I used before. Review collected by and hosted on G2.com.

I find the simple navigation of the event builder a bit problematic. Review collected by and hosted on G2.com.

I feel the platform is full featured and it's integration with Salesforce provides an easier on road for other groups to adopt overall. Review collected by and hosted on G2.com.

Nothing in particular. I guess the licensing model can be a challenge since you need to make sure you have the correct SF licenses on top of Blackthorn licenses. Review collected by and hosted on G2.com.

I like how fast Blackthorn Events is with their support. Even if they don't know the answer immediately, they are quick to respond. I feel like their events platform is very fast and helps with all my tickets, especially when I need to solve high-priority tickets. They solve technical problems whenever I need help with Salesforce, which is crucial for me. I think they have a good platform with high-quality support. Review collected by and hosted on G2.com.

not much Review collected by and hosted on G2.com.

How many reports can be pulled after collecting data from attendees Review collected by and hosted on G2.com.

I’ve had trouble with the checkout. There’s no way to accept a donation without having to set it up as an Event Item Main ticket, and the same issue comes up with products. I also can’t find a way to require people to choose their sessions before they check out. On top of that, there’s no option to enter multiple codes at checkout. Review collected by and hosted on G2.com.