The platform was extemelly easy to implement out of the box. While our Salesforce has a unique implementation that really pushed the limits of what the integration was capabale pf, the Blackthorn support team were with us every step of the way to deliver a perfect solution. Review collected by and hosted on G2.com.

After our implementation, the support team were a hit and miss with answerings our support requests to a satisfactory standard. Thankfully, I am able to report that this has improved signifcantly in the last few months with a crackdown by their CEO. Review collected by and hosted on G2.com.

I like Blackthorn Events because it integrates seamlessly with Salesforce, allowing me to synchronize planned and unplanned events effortlessly. It automates event communication, manages registrations, and provides real-time performance insights. The end-to-end visibility of campaigns helps us understand which events drive the most engagement and revenue. The Salesforce integration is especially helpful for managing my data, planning events like video conferences and other meetings, and managing customer data effectively. Review collected by and hosted on G2.com.

I would like to see improvement in its learning curve associated based system, as it is very difficult for new users to navigate and learn about the platform, so I would like to see improvement in the more smooth training modules. Review collected by and hosted on G2.com.

Comprehensive event management solution right within our Salesforce environment; exceptional at event registration and check-in, which were large challenges for us with previous event 'solutions.' Blackthorn actually is a solution. Review collected by and hosted on G2.com.

For non-Salesforce users, the traditional Blackthorn event planner looks imperious, so it sometimes takes time to get past that initial look of fear. Review collected by and hosted on G2.com.

The best part is having all our event data tied directly into our main system. I never have to chase down different departments or cross-check spreadsheets just to see where our registration numbers are at. It makes tracking timelines, managing tasks, and reporting to stakeholders incredibly easy because everything is centralized. Triggering automated workflows the second someone buys a ticket saves us a massive amount of manual admin work. Review collected by and hosted on G2.com.

The standard templates for the registration pages are pretty rigid, otherwise it is best in my opinion. Review collected by and hosted on G2.com.

I like how easily it integrates with Salesforce. Also, the learning curve wasn't too terrible, and now that we know the software, it is easy to manage. Review collected by and hosted on G2.com.

I dislike that there is no way to only do donations on the registration page. We use it as a leg of the fundraising for the university, so it would be nice to have that. Review collected by and hosted on G2.com.

I use Blackthorn Events to host CE seminars for dentists and specialists, and I really like how it lets attendees register for our events effortlessly. It's nice that Blackthorn comes with pre-made templates, saving us time and effort compared to our previous custom-built software. I like being able to create different types of tickets for different attendees, and I appreciate the feature that allows me to add promo codes to discount events. Additionally, the setup was pretty easy since we were switching from a custom system where everything was made from scratch. Blackthorn also integrates well with Salesforce, which is important for us. Review collected by and hosted on G2.com.

I don't like how the look of the registration site can't be changed. I want to be able to change the design, colors, and add images. Review collected by and hosted on G2.com.

I use Blackthorn Events for event planning and management, and it really saves us days and weeks of admin work thanks to its features and capabilities. I like its integration with Salesforce, website embedding, and ease of integration with FormTitan, as they make it easier to create a 360 view of our constituent profiles. The initial setup was very easy, and the team is very engaged to start using it soon. Review collected by and hosted on G2.com.

Customer support being outsourced. Takes a day to get a response. Make it local. The service is excellent just delayed. Review collected by and hosted on G2.com.

The business users have responded very positively to the UI/UX and the enhanced, flexible event form–building capabilities offered by this product compared to what we used previously. They have also appreciated the onboarding experience and the support we are currently receiving. As an admin, I appreciate the pre-built flows. Other features are yet to be explored. Review collected by and hosted on G2.com.

So far, I have personally not encountered any negative side. Review collected by and hosted on G2.com.

Hosting webinars and workshops used to mean dealing with messy Excel sheets. I love that this app drops every RSVP straight into Salesforce. My sales team can instantly see exactly who showed up without waiting for marketing to email them a list. Review collected by and hosted on G2.com.

It takes some real time to set up. You can't just click a button and expect it to work perfectly in five minutes. You have to make sure all your custom fields are mapped correctly, which can be a little annoying at first. Review collected by and hosted on G2.com.

Blackthorn Events helps us capture more accurate and consistent information about our attendees. It also provides a very user-friendly way for our attendees to learn about and register for events. Visibility groups are a great feature that give attendees an even more tailored experience. The platform integrates seamlessly with our Salesforce environment. Review collected by and hosted on G2.com.

It would be great if Blackthorn Events could add a native email tool, or better yet, integrate with MarketingCloud, to improve our outreach capabilities. Review collected by and hosted on G2.com.