Blackthorn Events Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly event management features of Blackthorn Events, ensuring seamless event organization and communication. (15 mentions)

Users appreciate the ease of use of Blackthorn Events, making event management straightforward and efficient. (13 mentions)

Users praise the excellent customer support of Blackthorn Events for prompt and effective issue resolution. (12 mentions)

Users highlight the excellent customer service of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution. (8 mentions)

Users appreciate the Salesforce integration of Blackthorn Events, streamlining processes and enhancing event management efficiency. (7 mentions)

Users find difficult customization challenging, hindering effective registration and navigation throughout the Blackthorn Events platform. (5 mentions)

Users find the form design cumbersome, struggling with backend registration and navigation complexities for event management. (5 mentions)

Users experience slow customer support and find navigation and event management to be cumbersome and less efficient. (5 mentions)

Users express concerns over limited customization, wishing for better control and more creative options in event templates. (5 mentions)

Users experience slow customer support and difficulty with event navigation, impacting overall event management efficiency. (4 mentions)

5 Pros or Advantages of Blackthorn Events

1. Event Management

Users appreciate the user-friendly event management features of Blackthorn Events, ensuring seamless event organization and communication.

See 15 mentions

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Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you like about Blackthorn Events?

I like that Blackthorn Events makes it fairly easy to set up and manage an event. The event wizard and event builder tools are an easy way to get even

Elise F.

Mid-Market (51-1000 emp.)

3.5/5

"Effortless Event Management with Salesforce Integration"

What do you like about Blackthorn Events?

I like that Blackthorn Events integrates with Salesforce and utilizes the event wizard portion. The integration with Salesforce is scalable across our

2. Ease of Use

Users appreciate the ease of use of Blackthorn Events, making event management straightforward and efficient.

See 13 mentions

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Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Fernando D.

4.0/5

"Feature-Rich Event Management with Intuitive Setup"

What do you like about Blackthorn Events?

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like t

3. Customer Support

Users praise the excellent customer support of Blackthorn Events for prompt and effective issue resolution.

See 12 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Vicent M.

Small-Business (50 or fewer emp.)

5.0/5

"The assistant and event generator your company should use. It is an amazing event planning and management software."

What do you like about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the

4. Helpful

Users highlight the excellent customer service of Blackthorn Events, noting prompt, helpful responses and efficient issue resolution.

See 8 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the

Vicent M.

Small-Business (50 or fewer emp.)

5.0/5

"The assistant and event generator your company should use. It is an amazing event planning and management software."

What do you like about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the

5. Salesforce Integration

Users appreciate the Salesforce integration of Blackthorn Events, streamlining processes and enhancing event management efficiency.

See 7 mentions

See Related User Reviews

Fernando D.

4.0/5

"Feature-Rich Event Management with Intuitive Setup"

What do you like about Blackthorn Events?

I use Blackthorn Events to schedule trainings in my Salesforce org, and it helps me easily record information on events and attendees. I really like t

Joshua M.

5.0/5

"Effortless Event Management with Seamless CRM Integration"

What do you like about Blackthorn Events?

I use Blackthorn Events to manage and support our SF-based event operations, including event setup, registration, tracking, and overall event manageme

5 Cons or Disadvantages of Blackthorn Events

1. Difficult Customization

Users find difficult customization challenging, hindering effective registration and navigation throughout the Blackthorn Events platform.

See 5 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you dislike about Blackthorn Events?

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are j

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

2. Form Design

Users find the form design cumbersome, struggling with backend registration and navigation complexities for event management.

See 5 mentions

See Related User Reviews

Lauren L.

4.0/5

"Empowers Event Management with Seamless CRM Integration"

What do you dislike about Blackthorn Events?

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are j

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

3. Limitations

Users experience slow customer support and find navigation and event management to be cumbersome and less efficient.

See 5 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

4. Limited Customization

Users express concerns over limited customization, wishing for better control and more creative options in event templates.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Time-Saving Backend Processing for Registrations, Attendance & Reporting"

What do you dislike about Blackthorn Events?

The event web page builder didn’t deliver the level of control we were hoping for. When we tried using the iFrame on our website, we ran into awkward

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Decent"

What do you dislike about Blackthorn Events?

A lot of things to configure without much actual power of customization.

5. Event Management

Users experience slow customer support and difficulty with event navigation, impacting overall event management efficiency.

See 4 mentions

See Related User Reviews

Mike M.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Event Management, Needs Faster Support"

What do you dislike about Blackthorn Events?

Customer support can be a little slow in responding and resolving issues.

Showket B.

Enterprise (> 1000 emp.)

4.0/5

"One of the best Event Management App with Room for Upgrade Cycle Optimization"

What do you dislike about Blackthorn Events?

Our users initially found the platform complex to learn, especially when it came to configuration of the events. Designing site templates was also com

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Luis Manuel S.

Sales Events Manager

Mid-Market (51-1000 emp.)

10/23/2025

"Easy to Use with an Excellent Event Wizard"

4.5/5

What do you like best about Blackthorn Events?

The basic functions are very easy to understand. I love the Event Wizard!

I’d like the Event Wizard to have more features, even though it’s already very complete! Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I would really like it if changes to the app content could be locked and require a password to unlock and edit. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Luis,

Thanks so much for sharing your feedback! I’m glad to hear that the Event Wizard has been helpful and that Blackthorn Events makes it easier to stay organized and manage event applications.

I also appreciate you taking the time to share ideas for improvement. Insights like yours help us continue to refine the experience and focus on what matters most to users like you.

Thanks again for your thoughtful review and for being part of the Blackthorn community!

michelle.petrel@blackthorn.io

Verified User in Higher Education

Small-Business (50 or fewer emp.)

4/13/2026

"Slick, Easy UI, but Blackthorn–Affinaquest Sync on Salesforce Can Be Challenging"

2.5/5

What do you like best about Blackthorn Events?

The UI is slick and modern-friendly. It is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The sync between Blackthorn and Affinaquest on Salesforce has been challenging at times. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Glad the UI has been landing well.

The Affinaquest sync challenges and gifts not flowing back due to setup issues is worth looking into more closely. Feel free to reach out directly so we can better understand what's happening on your end.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/1/2026

"Nice Salesforce Integration, Limited Other Feedback"

3/5

What do you like best about Blackthorn Events?

That it is integrated with Salesforce is nice. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

To get it where we needed it to be required a lot of backend work. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Once the backend work was done, non-technical colleagues being able to set up events with reminder emails on their own is a good outcome.

The upfront configuration lift to get there is fair feedback and something we're actively working to reduce. If there are specific areas that felt unnecessarily heavy, we'd love to hear more.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Nichols K.

4/1/2026

"Simplifies event registration"

3.5/5

What do you like best about Blackthorn Events?

Blackthorn Events is user-friendly and integrates well with Salesforce making event management and data tracking much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Some features can feel complex at first and require time or support to fully understand especially for new users. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Efficient event management and data tracking without leaving Salesforce is the core win. Glad it's been working that way, Nichols.

The initial complexity for new users is something we're actively working to reduce.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Jacob B.

Data Services Director

Mid-Market (51-1000 emp.)

Originally submitted 11/21/2022

"Fantastic Onboarding"

4.5/5

What do you like best about Blackthorn Events?

Blackthorn events is a very straightforward tool, it integrates well with Salesforce, and the onboarding process is simple and easy. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Blackthorn has the feel of a relatively "young" platform. There are some enhancements needed around making look and feel changes to registration forms. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

edit

Thank you Jacob! Would love to get your feedback on our new Event Wizard we're launching. It has an in-line editor for a new event UI, I think it'd help what what you're referencing. Mind emailing me? chris@blackthorn.io

Stefan K.

Director, Partnerships

Mid-Market (51-1000 emp.)

5/15/2025

"Amazing event app, native to Salesforce"

5/5

What do you like best about Blackthorn Events?

We've been using Balckthorn for the past 3 year to register and welcome people to a 2000+ event every year. We've also used them to sell merchandise and overall we are incredibly satisfied with the platform. If you are a salesforce user than it's easy to use as it works in exactly the same way, even with integrations with other objects and the flows work really well as well. The customer service has been impeccable and I don't believer waiting more than 2 hours for a solution. In some cases, they were also happy to jump on a call and solve the issue on the spot. We use BT on an everyday basis as we approach our event and it's been also easy to implement as we have been using salesforce for the past 5 years. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I wish their badge creation process was a bit more intricate and allowed for more custom designs so that we can add sponsors logo and don't need to use an out of app service. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Thank you for this positive and thoughtful review. We’re so glad our fantastic support team has been responsive when you’ve needed us; that’s exactly what we aim for! We love hearing how Blackthorn Events supports your 2,000+ attendee event and fits so naturally into your Salesforce workflows, from registration to merchandise sales.

And thank you for the note on badge customization - I’d love to hear more about your use case and explore how we can help. Feel free to reach out directly at michelle.petrel@blackthorn.io.

-Michelle

Verified User in Insurance

Mid-Market (51-1000 emp.)

4/8/2026

"Blackthorn Events Simplifies Busy Event Check-Ins and Follow-Ups"

4/5

What do you like best about Blackthorn Events?

Blackthorn events helps us simplify check-ins at busy events and follow-ups Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The update process feels a bit lacking when it comes to rollback. We’ve run into problems when deploying new updates shortly after release, and when those updates had issues, rolling back wasn’t as smooth or reliable as we needed. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Smooth check-ins and timely follow-ups at busy events is exactly what Blackthorn should deliver. Glad that's been the experience.

Rollback reliability when a release has issues is a legitimate concern. Release quality is something we're actively focused on to reduce the likelihood of running into that situation in the first place. If you're open to sharing more detail on what you ran into, feel free to reach out directly.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Verified User in Banking

Enterprise (> 1000 emp.)

4/2/2026

"Tight Salescloud Integration with Powerful Custom Automations"

4/5

What do you like best about Blackthorn Events?

The biggest upside is the tight integration with Salescloud and the ability to write custom automations against it. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The biggest downside is some of the limitations in terms of styling on the landing pages. There are a few frameworks pre-rendered that make some selectors impossible to override. Review collected by and hosted on G2.com.

Response from Okenna Oruche of Blackthorn Events

edit

Custom automations running natively against Salescloud is exactly the kind of flexibility that makes Blackthorn worth it at the enterprise level.

The pre-rendered framework limitations blocking certain CSS overrides on landing pages is specific and useful feedback. It's something we're actively working on.

Okenna Oruche

Product Manager

okenna@blackthorn.io

Vicent M.

Sound Engineer

Small-Business (50 or fewer emp.)

Originally submitted 4/25/2024

"The assistant and event generator your company should use. It is an amazing event planning and management software."

5/5

What do you like best about Blackthorn Events?

I believe that customer service is much better and more accurate in resolving issues, they take care of each user's needs promptly and always with the best attitude. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I don't think it could be any better, I now find the price of their services reasonable given the quality and performance of all their systems. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Hi Vincent,

Thank you so much for updating your review and for the 5 stars! I’m especially glad to hear that our customer service team is hitting the mark. They’ll be thrilled to know their prompt answers and positive attitudes are standing out.

It’s also fantastic to hear Blackthorn Events has become more than just software for your team, a true ally in creating events that elevate your brand and wow your clients. That’s the kind of partnership we love to celebrate!

Thanks again for the kind words and for letting us be part of your events journey!

-Michelle

michelle.petrel@blackthorn.io

________________________________________

Hi Vincent! Thank you for your positive review. I'm so glad our app is helping you create and organize better events! I don't know the details of your contract, but we are about to announce some new pricing options. The new options may better address your needs, depending on current usage. Please reach out if you have suggestions for feature improvements: katie.campbell@blackthorn.io.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/14/2025

"Integrated Event Planning for a Variety of Events"

4/5

What do you like best about Blackthorn Events?

We've had a great experience using Blackthorn Events with Salesforce integration via G2. The platform makes it incredibly easy to manage complex event logistics—from registration to payment processing—directly within our CRM. The integration has saved our team hours of manual data entry and helped us maintain clean, real-time records across contacts, leads, and event attendees. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

While the platform isn't always the most intuitive and took some up-front training, their customer service team was always extremely helpful to address any issues we may have had. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

Blackthorn has made our lives so much easier when it comes to running events at our national organization. We used to juggle multiple systems just to get people registered, track attendance, and follow up—and it was a lot of manual work that didn’t always connect back to Salesforce cleanly (i.e. tooooo many spreadsheets). Now with Blackthorn, everything’s in one place. We can build registration pages quickly, see who’s coming in real time, and all the info flows right into Salesforce without us having to chase it down. It’s saved our team so much time and made it easier to keep things organized—especially as we run more and more events across different states and virtually. Bottom line: it’s helped us focus less on logistics and more on creating a great experience for the people attending. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

edit

Thank you so much for the thoughtful review - and for the shoutout to our team! We’re glad to hear that Blackthorn Events has made it easier for your team to manage event logistics directly in Salesforce, especially as your events continue to grow across different states and virtual spaces. Saving time and reducing manual work is exactly what we’re here for.

We also appreciate your note on the learning curve. We've heard similar feedback and it's something we are actively looking to improve. If you have ideas or suggestions, we’d love to hear them! Feel free to reach out to me directly at michelle.petrel@blackthorn.io.

Thanks again for sharing your experience, and for trusting us to support your events.