User friendly for our students. Once implemented easier to maintain and work with. Review collected by and hosted on G2.com.
Customer Service. They have been checking into what we would think is a simple question for OVER a month now. We get no response; have to ask again; are told they are looking into it; and still don't have an answer. Customer Service is GREATLY lacking. It used to be amazing before it was bought out by Blackbaud Review collected by and hosted on G2.com.
We're sorry to hear about your frustrations with your recent customer support case--that's definitely not the experience we want you to have. Please email your customer success manager or customersuccess@blackbaud.com with your case number so we can help look into this and consult with our Product team to quickly identify a solution.
