--- title: Bitso Reviews meta_title: 'Bitso Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Bitso works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 15 scale: '5' date_modified: '2026-09-22' parent_category: name: Cryptocurrency url: https://www.g2.com/categories/cryptocurrency ---

Bitso Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Bitso, finding transactions fast and the platform user-friendly for everyone. (5 mentions)
Users appreciate the ease of trading with Bitso, finding the platform simple, fast, and reliable for crypto transactions. (4 mentions)
Users appreciate the high level of security offered by Bitso, enhancing their confidence in transactions and wallet safety. (4 mentions)
Users appreciate the simplicity of Bitso, finding it easy to navigate and secure for quick transactions. (4 mentions)
Users appreciate the extensive crypto support and security of Bitso, finding it user-friendly and reliable. (3 mentions)
Users desire a static address feature and more advanced options on Bitso, feeling the platform is lacking. (3 mentions)
Users report poor support, relying on slow chatbot responses and lengthy email waits for urgent issues. (2 mentions)
Users note the large learning curve with Bitso, highlighting the need for better beginner support in crypto investing. (1 mentions)
Users find the high costs to start an account with Bitso a significant barrier compared to other wallets. (1 mentions)
Users note the high fees on Bitso, which may deter some despite its strong cryptocurrency offerings. (1 mentions)

5 Pros or Advantages of Bitso

5 Cons or Disadvantages of Bitso

Bitso Reviews (15)

Reviews

Bitso Reviews (15)

4.5
15 reviews
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Gerardo G.
GG
Gerardo G.
Modeler C
Small-Business (50 or fewer emp.)
"My preferred crypto wallet"
5/5
What do you like best about Bitso?

I like Bitso because it is Mexican, and as such it allows me to have access to this entire financial world called crypto. This app has allowed me to access my funds in a fast, secure, and efficient way. Its app is very user-friendly and has a great diversity of assets and financial benefits. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

There really isn't anything I dislike about Bitso, I think it meets all the expectations I might have of a Wallet or digital bank. Review collected by and hosted on G2.com.

Karla L.
KL
Karla L.
sales manager
Small-Business (50 or fewer emp.)
"manage your investments with bitso"
5/5
What do you like best about Bitso?

I have it linked to my investments account and I get my payments done automatically to the bitso wallet. It gives you the ability to program sells of my bitcoins at the price I want, so I'd be automatically sell whenever they reach that value. I use it once a month for my transactions and after some months, I learned how to use it. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

is not that user friendly, so i got to play a lot with the buttons to understand what i could do and sometimes is sensitive because is money. For customer support, you go to a chatbot and then to send an email to a representative, which sometimes is not the ideal since the response can take up to 1 day. Review collected by and hosted on G2.com.

Miguel A.
MA
Miguel A.
Gerente operativo
Small-Business (50 or fewer emp.)
"Excellent experience for the cryptocurrency market"
5/5
What do you like best about Bitso?

Young and innovative platform, they take the user experience a lot into account and focus on reducing the friction of first-time users. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

Precisely because it is a young platform, it still lacks more advanced options and services and integrations to other platforms. Review collected by and hosted on G2.com.

Gia H.
GH
Gia H.
Tenant services administration
Small-Business (50 or fewer emp.)
"Great and fast"
5/5
What do you like best about Bitso?

It is extremely fast and easy to work with, I have never had issues with any transfers and now they allow me to convert to other currencies more easily than before Review collected by and hosted on G2.com.

What do you dislike about Bitso?

Perhaps, I would love to have a static address, I know the "old" ones can be used but would feel more comfortable just having one. Review collected by and hosted on G2.com.

Elohim M.
EM
Elohim M.
Software developer
Small-Business (50 or fewer emp.)
"It is pretty simple to use, and I think at least for the Mexican market that is ideal"
4/5
What do you like best about Bitso?

it is very simple and it feels secure enough. when I do deposits or withdrawals it works pretty quickly so if I see a move and the price and I want to do a quick movement I know bitso will deliver Review collected by and hosted on G2.com.

What do you dislike about Bitso?

I do not like they seem to be trying to force you to use their new earn feature. I click to activate the earn option and then I could not find an option to disable it. and the contract sounds pretty unsafe so I believe there should be an option to disable it, I contact support and they fixed it pretty quickly so it was ok Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"One of the best crypto investment app"
5/5
What do you like best about Bitso?

The mobile application for this product provides support for more than 50 cryptos which is convenient. also having good level of security and great UI/UX Review collected by and hosted on G2.com.

What do you dislike about Bitso?

as of now not found anything as this app provides every thing which is required for this kind of apps Review collected by and hosted on G2.com.

Oscar G.
OG
Oscar G.
Mid-Market (51-1000 emp.)
"Does what it offers"
4/5
What do you like best about Bitso?

It makes the world of Crypto easier to understand. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

While it helps you get into crypto, there is still a large learning curve. Better help for beginners getting into investing in crypto would be appreciated. Review collected by and hosted on G2.com.

RM
Ruari M.
Arts and Crafts
Small-Business (50 or fewer emp.)
"A platform for crypto trading"
4.5/5
What do you like best about Bitso?

Their security measures give me a sense of peace and reassurance. While there is room for improvement such as lowering commissions and offering cryptocurrencies. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

Bitsos currency options are inconvenient for users as it only accepts a few currencies. Review collected by and hosted on G2.com.

David G.
DG
David G.
Software Engineer
Mid-Market (51-1000 emp.)
"Great as a wallet"
5/5
What do you like best about Bitso?

I honestly use it to transfer funds, buy XRP and send it to binance to do my actual purchases. It works well for that purpose. UI is very clean and intuitive. The app guides you through anything you want to do. The number of available coins has grown a lot. They recently added Bitso+, where you can earn some yield by having bitcoin or stable coins. I think it's a good conservative option to make some gains. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

Their security feels good to me. Regardless, I know people whose account has been hacked and emptied, which has made me think twice about signing up for Bitso+. Review collected by and hosted on G2.com.

AS
Amy S.
Customer Service Ops
Small-Business (50 or fewer emp.)
"Bitso Review"
3.5/5
What do you like best about Bitso?

Having a safe crypto wallet is very important to me. Bitso supplies a safe way to buy and sell cryptocurrency. Review collected by and hosted on G2.com.

What do you dislike about Bitso?

The amount that is required to start the account is higher than most crypto wallets. Review collected by and hosted on G2.com.