---
title: Birdie Reviews
meta_title: 'Birdie Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 13 reviews by the users' company size, role or industry to
  find out how Birdie works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 13
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Birdie Reviews
**Vendor:** Birdie software  
**Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 13
## About Birdie
👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.






- [View Birdie pricing details and edition comparison](https://www.g2.com/products/birdie-2023-02-10/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A25%3A28+-0500&secure%5Bsession_id%5D=03f82823-ed52-42e5-92b3-4a2a99c7f56d&secure%5Btoken%5D=219aee5a174feac06d1e0d00355b3f7686dc22a7c3ce123fcc52b5fc1b6d1d5b&format=llm_user)

## Birdie Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Platform Basics**
- Screen Capture
- Video Capture
- Image Editor
- Audio Capture

**Administration**
- Access Control
- Web Page Navigation
- Real Time Assistance

**Platform Content**
- Scrolling Capture
- Text Extraction
- Screen Record
- Video Support

**Security**
- Data Security
- Data Masking

**Platform Additional Functionality**
- File Sharing
- Platform Search

**Agentic AI - Screen and Video Capture**
- Autonomous Task Execution

**Additional Functionality**
- Reporting/Analytics
- Meeting Management
- Multi-Screen Recording
- Video Streaming
- Single Sign On
- Video Editing
- Content Management
- Video Conferencing
- Calendar Management
- Reporting & Statistics
- API
- Tagging
- Collaboration Tools
- Data Import/Export
- Projections
- Access Controls/Permissions
- File Management
- SSL Security
- Document Storage
- Backup and Recovery
- Reminders
- Annotations
- File Transfer
- Conferencing
- Chat/Messaging
- Image Editing
- Commenting/Notes
- Application Management
- Interactive Content
- User Management
- Live Chat
- AI Copilot
- Communication Management
- Video Call Recording
- On-Demand Recording
- Workflow Management
- YouTube Uploading
- Template Management
- Video Management
- Customizable Branding
- Email Management
- Speech-to-Text Analysis
- Generative AI
- Third-Party Integrations
- Performance Metrics
- Drag & Drop

## Top Birdie Alternatives
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