--- title: Birdie Reviews meta\_title: 'Birdie Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how Birdie works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 13 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Birdie Reviews & Product Details πŸ‘©β€πŸ’» Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster πŸ”Œ Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. πŸͺ„ End-users don't need to download anything. πŸ‘€ View end-users' console logs πŸ” Enterprise-grade security πŸ“ˆ Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score. * * * Seller [Birdie software](https://www.g2.com/sellers/birdie-software-608cfb6c-6cea-4b08-93bd-39cbcdf35e10) Discussions [Birdie Community](https://www.g2.com/products/birdie-2023-02-10/discuss) Overview by Maxime Manseau Show More ## Top-Rated Alternatives [ ![Zight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zight") Zight 4.6/5(1,234) ](https://www.g2.com/products/zight/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Snagit](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Snagit") Snagit 4.7/5(5,994) ](https://www.g2.com/products/snagit/reviews) [ View All Alternatives ](https://www.g2.com/products/birdie-2023-02-10/competitors/alternatives) ## User Insights Average based on 13 real user reviews. [Log in to unlock pricing and user insights](/login) ![Matthew D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew D.") MD Matthew D. Head of User Operations Mid-Market (51-1000 emp.) 2/15/2023 "A phenomenal tool for any user-facing team" 5/5 What do you like best about Birdie? I'll never be able to calculate how much time Birdie has saved our Engineers and Product teams. Our users are now sending us a stream of screen-recordings with feedback, bug reports and UX behaviour that we would have never caught on our own. Review collected by and hosted on G2.com. What do you dislike about Birdie? Birdie is simple to use, doesn't require any installation on our end or on the users' end, and seems to always be improving. There isn't much to dislike. 5/5 stars. Review collected by and hosted on G2.com. What problems is Birdie solving and how is that benefiting you? Birdie allows our support automation to get an effortless screen recording up front from our users. This is giving our engineers and product teams an infinite source of UX, bugs, and feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Javier G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javier G.") JG Javier G. Customer Experience Lead Mid-Market (51-1000 emp.) 2/20/2023 "Best way to improve communication with users and upgrade their experience" 5/5 What do you like best about Birdie? How easy it is to use for our end users. Helps them to explain their questions and issues better and much faster. Most details are impossible to see just texting and Birdie helps the team to see the whole picture. All CS team use it dozens of times daily to send videos and to receive them. Review collected by and hosted on G2.com. What do you dislike about Birdie? So far there's nothing we dislike about it. Review collected by and hosted on G2.com. What problems is Birdie solving and how is that benefiting you? Birdie helps communication between users and customer teams. By recording their screen in such an easy way, users can tell us more about their problems and we can help them also recording screen and sending them videos. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jerry I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry I.") JI Jerry I. Support Team Manager Mid-Market (51-1000 emp.) 2/14/2023 "Great experience" 5/5 What do you like best about Birdie? Easy and effective tool to ensure you keep all the details of a conversation or request in one place. With birdie having the user select or easily add video descriptions is a huge plus. Review collected by and hosted on G2.com. What do you dislike about Birdie? too simple not to dislike anything at this time. Review collected by and hosted on G2.com. What problems is Birdie solving and how is that benefiting you? Allows clients to provide their context in video format quickly. They are easing the experience and allowing for seamless interaction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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