What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime. Review collected by and hosted on G2.com.

The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly. Review collected by and hosted on G2.com.

Beyond Trust Remote Support software is evolving to be better than ever. The new features that are being released are a direct result of end user support groups webinar, where users can talk about issues, suggest new ideas, and even talk about issues found. In the recent releases of BTRS we have seen many of the suggestions mentioned now being released. Review collected by and hosted on G2.com.

Beyond Trust has been improving the product to be more user friendly and this is a result of using suggestions from the user clients. They have added features that are evolving to streamline with the most modern of computing today. The special user group meetings are another great function that allows the clients to learn about new features that will be released and even the road maps that in future releases. Review collected by and hosted on G2.com.

I like the functionality that lets me connect and work behind the scenes directly in the shell, or transfer files without having to take over someone else’s mouse and keyboard. I also appreciate being able to have the API handle jump client group joins. Review collected by and hosted on G2.com.

The UI feels a bit dated and stale. The documentation also leaves a lot to be desired, especially when you’re standing it up or trying to implement new features. Performance is generally pretty good, but it does hitch at times, and the lack of AI functionality within remote support is disappointing. Review collected by and hosted on G2.com.

The product is feature rich and easy to use. The onboarding team was super helpful and support is great. Review collected by and hosted on G2.com.

There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious. Review collected by and hosted on G2.com.

I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to. Review collected by and hosted on G2.com.

I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk. Review collected by and hosted on G2.com.

I like how BeyondTrust Remote Support combines strong security features with a smooth remote support experience. The enhanced session controls, auditing capabilities, and ease of connecting to end users have improved our team's efficiency and support quality. Review collected by and hosted on G2.com.

While BeyondTrust Remote Support is reliable and secure, improvements in UI simplicity, reporting customization, and ease of deployment would make the overall experience even better. Review collected by and hosted on G2.com.

I like the easy connection with users, the event logging, and the session storage of BeyondTrust Remote Support. Session storage is particularly useful for the client process in case of issues with deleted files or unauthorized changes. Review collected by and hosted on G2.com.

advance the application's permissions process Review collected by and hosted on G2.com.

I can jump to all aor clients VMs in a centralized way with a very intuitive UI/UX. Review collected by and hosted on G2.com.

It can be quite difficult to configure the first time. Review collected by and hosted on G2.com.

The ease of use and deployment along with all the great features. Review collected by and hosted on G2.com.

We sometimes have issues with the clients going offline due to the service being stopped. Review collected by and hosted on G2.com.

I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others. Review collected by and hosted on G2.com.

I would change the implementation part, I would like to have direct support from the manufacturer itself. Review collected by and hosted on G2.com.