--- title: Benchmark Email Reviews meta_title: 'Benchmark Email Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how Benchmark Email works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 119 scale: '5' date_modified: '2026-09-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Benchmark Email Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the user-friendly interface of Benchmark Email, making it accessible for both beginners and experienced marketers. (13 mentions)
Users appreciate the user-friendly interface and extensive features of Benchmark Email, enhancing their email marketing experience. (8 mentions)
Users value the user-friendly interface of Benchmark Email, making it easy for beginners to navigate and use effectively. (7 mentions)
Users appreciate the automation capabilities of Benchmark Email, enabling efficient campaign management and performance tracking. (6 mentions)
Users praise Benchmark Email for its quick and responsive customer support, enhancing their overall email marketing experience. (6 mentions)
Users struggle with email management issues as important messages frequently end up in spam, hindering effective communication. (4 mentions)
Users find the expensive pricing of Benchmark Email challenging, especially with limited features in lower plans. (3 mentions)
Users find limited features in Benchmark Email, lacking advanced options and customization compared to competitors. (3 mentions)
Users note the design limitations in lower plans, with insufficient data search and filtering options available. (2 mentions)
Users find limited customization in Benchmark Email's lower plans, restricting their design flexibility and options. (2 mentions)

5 Pros or Advantages of Benchmark Email

5 Cons or Disadvantages of Benchmark Email

Benchmark Email Reviews (119)

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Reviews

Benchmark Email Reviews (119)

View 1 Video Reviews
4.3
119 reviews
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Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Deliverability not reliable"
1.5/5
What do you like best about Benchmark Email?

Interface is very user friendly, easy to use. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

The service is not reliable. Deliverability rate is much better with other services. Review collected by and hosted on G2.com.

Nicholas D.
ND
Nicholas D.
Marketing
Small-Business (50 or fewer emp.)
"Reliable Email Marketing Platform"
5/5
What do you like best about Benchmark Email?

Super User Friendly. It gives you the ability to create pretty professional emails either using their templates or a drag-and-drop - which is super useful and easy to do. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

Their pricing tier is much higher than its competitor. The testing abilities seem limited to just an A/B test and not multivariate testing - which others offer as well. Review collected by and hosted on G2.com.

Johan  Te C.
JC
Johan Te C.
Independiente, Inversionista, Marketing Online, Negocios, Editor de Videos, Creador de Páginas Web.
Small-Business (50 or fewer emp.)
"Benchmark Email excellent Email Marketing service"
5/5
What do you like best about Benchmark Email?

Benchmark Email is easy to use directly to the extent that elements go. This instrument would be extraordinary for private company showcasing, non-benefit affiliation, or even organizations. By and by, I partake in the customization highlights. The various formats are fun and permit you to make a custom piece of work to contact your crowd. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

There are some layout customization devices that you won't find in Benchmark; it's essential to give you what you really want without every one of the fancy odds and ends. Review collected by and hosted on G2.com.

YK
Yogesh K.
Blogger
Small-Business (50 or fewer emp.)
"Awesome E-mail Marketing Tool"
4.5/5
What do you like best about Benchmark Email?

Benchmark Email is an easy-to-use email marketing service that comes with a bunch of pre-packaged templates and drag-and-drop features. This makes it easy to create eye-catching emails with just a few clicks, making it a great option for small business owners who are looking to save time and money on email marketing. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

The redesign include accompanies a ton of cost when contrasted with the comparable items in the fragment. So provided that the objective is little client fragment the product is practical. Review collected by and hosted on G2.com.

Heena T.
HT
Heena T.
Assistant Marketing Manager
Mid-Market (51-1000 emp.)
"Good Platform for SME"
4/5
What do you like best about Benchmark Email?

Benchmark has some good inbuilt template that helps to deliver campaign easily and fast. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

The contact list verification is sometimes subjectable & it is difficult to make out which ones are declined by the portal Review collected by and hosted on G2.com.

JT
Jeff T.
M
Mid-Market (51-1000 emp.)
"Excellent Application, Great Support and Very Reliable."
5/5
What do you like best about Benchmark Email?

BenchMark Email platform is very user friendly. I love the ability to design newsletters and email them directly to my subscribers. They also have many templates to choose from. Personalizing of emails is well designed in this application and it's very fast when blasting emails. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

The overall functionality of the system is adequate and does what we need. No complaints. Review collected by and hosted on G2.com.

AP
Abhay P.
Senior Analyst
Enterprise (> 1000 emp.)
"Benchmark Email by Abhay"
5/5
Ankur G.
AG
Ankur G.
Digital Marketing Specialist
Mid-Market (51-1000 emp.)
"E-mail marketing easily done"
4.5/5
What do you like best about Benchmark Email?

The contact list space is amazing with 2000 contact and one can upgrade that as well. A/B testing improves the campaign performance and thus emailing objectives are easier to achieve. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

The upgrade feature comes with a lot of cost as compared to the similar products in the segment. So only if the target is small user segment the software is feasible. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Good Platform with Good Customer Support"
4.5/5
What do you like best about Benchmark Email?

It is easy to use, easy to scale, and reasonably priced. I've used several CRM and mailing platforms. Benchmark Email is a great option if you don't need all the CRM features but want email automation and drip campaigns. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

The only issue I have with Gmail is that our mail campaign goes directly to the "Promotions" section. A successful campaign shouldn't happen this way. Review collected by and hosted on G2.com.

Marissa R.
MR
Marissa R.
Associate Director of Chapter Services
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great Tool for General Marketing"
4/5
What do you like best about Benchmark Email?

Benchmark Email is user-friendly as straightforward as far as features go. This tool would be great for small business marketing, non-profit association or even corporations. Personally, I enjoy the customization features. The different templates are fun and allow you to create a custom piece of work to reach your audience. Review collected by and hosted on G2.com.

What do you dislike about Benchmark Email?

Benchmark Email isn't the most mobile-friendly. Our organization has sent many communications through Benchmark Email and from time to time, the formatting looks drastically different on a mobile device - more so than what the mobile device preview shows. I've also noticed some formatting issues with viewing the communications through Outlook. Hopefully the Benchmark team is working to innovate and find solutions for that. Review collected by and hosted on G2.com.