--- title: Benchmark Email Reviews meta\_title: 'Benchmark Email Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how Benchmark Email works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Benchmark Email Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. [(13 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1230232&qs=pros-and-cons#reviews) Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. [(8 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=2273801&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. [(7 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229419&qs=pros-and-cons#reviews) Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. [(6 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1233326&qs=pros-and-cons#reviews) Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. [(6 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231948&qs=pros-and-cons#reviews) Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. [(5 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1228451&qs=pros-and-cons#reviews) Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. [(4 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons#reviews) Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. [(3 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231540&qs=pros-and-cons#reviews) Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. [(2 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231668&qs=pros-and-cons#reviews) Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. [(2 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229619&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Benchmark Email ##### 1. Ease of Use Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. [ See 13 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1230232&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you like about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. ##### 2. Features Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. [ See 8 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=2273801&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. Mid-Market (51-1000 emp.) 5.0/5 "Its Amazing :) Simple, Iintuitve Email Builder with Powerful Automation and Analytics" What do you like about Benchmark Email? Its great :)I like most is simple and intuitive it is to use while still offering powerful features and the drag-and-drop editor makes creating profes ##### 3. User Interface Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. [ See 7 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229419&qs=pros-and-cons#reviews) See Related User Reviews NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you like about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you like about Benchmark Email? The love this platform for the differentiation of thought and concept of uses on which it is build on. It fills up the limitation of of existing email ##### 4. Automation Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. [ See 6 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1233326&qs=pros-and-cons#reviews) See Related User Reviews ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. Mid-Market (51-1000 emp.) 5.0/5 "Its Amazing :) Simple, Iintuitve Email Builder with Powerful Automation and Analytics" What do you like about Benchmark Email? Its great :)I like most is simple and intuitive it is to use while still offering powerful features and the drag-and-drop editor makes creating profes ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you like about Benchmark Email? The love this platform for the differentiation of thought and concept of uses on which it is build on. It fills up the limitation of of existing email ##### 5. Customer Support Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. [ See 6 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231948&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and ![Peter G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter G.") PG Peter G. Small-Business (50 or fewer emp.) 5.0/5 "Review of good email marketing platform:Benchmark Email" What do you like about Benchmark Email? I like Benchmark Email because of the following features: 1. The UI is simple and easy to use. 2. Easy to implement email marketing strategies. 3. ### 5 Cons or Disadvantages of Benchmark Email ##### 1. Expensive Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. [ See 5 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1228451&qs=pros-and-cons#reviews) See Related User Reviews NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you dislike about Benchmark Email? The design limitations when it comes to lower plans ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you dislike about Benchmark Email? I love most part of this platform but I wish that the price was a little lower. ##### 2. Email Management Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. [ See 4 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you dislike about Benchmark Email? The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Works Great for My Non-Profit" What do you dislike about Benchmark Email? Very little to dislike. It has more features that I do not use but what I need, it works just fine. I would really like a short email list kept in t ##### 3. Limited Features Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. [ See 3 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231540&qs=pros-and-cons#reviews) See Related User Reviews ![Dharan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dharan P.") DP Dharan P. Mid-Market (51-1000 emp.) 5.0/5 "Review on benchmark email." What do you dislike about Benchmark Email? Customer support is slow, pricing grows at slight higher after free trail. Limited advance features compared to other competitors in market. FM Felix M. Small-Business (50 or fewer emp.) 4.0/5 "Platform designed for small to medium sized businesses it offers a range of features" What do you dislike about Benchmark Email? The templates and design options may not offer as much customization as some users would like which can limit the platform flexibility ##### 4. Email Issues Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. [ See 2 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231668&qs=pros-and-cons#reviews) See Related User Reviews SC Sanket C. Mid-Market (51-1000 emp.) 4.0/5 "Best software tool for Email Marketing - Benchmark Email" What do you dislike about Benchmark Email? Prices are a litle bit higher email limitaions are their also ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Senior Director of Educational Initiatives at Esoteric Academic Solutions LLC" What do you dislike about Benchmark Email? Some of my best well-written emails are in my customers' spam folders which never reach my intended audience. ##### 5. Error Handling Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. [ See 2 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229619&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you dislike about Benchmark Email? The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes DT Datta T. Mid-Market (51-1000 emp.) 4.5/5 "Email Marketing Journey with Best software" What do you dislike about Benchmark Email? Not happy with prices and sometime found minor glitch ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Small-Business (50 or fewer emp.) 11/24/2023 "Comprehensive email marketing platform" 3.5/5 What do you like best about Benchmark Email? The pricing is competitive, with different plans tailored to accommodate various business sizes and needs. Provides a user-friendly experience with a range of features that cater to both novice and experienced marketers. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Data search and segmentation functions could be better. No advanced filtering available. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? We use Benchmark as our main email marketing tool in creating, managing, and analyzing our email campaigns. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GG Gabriella G. Market Research Small-Business (50 or fewer emp.) 5/25/2023 "It is quite beneficial for carrying out advertising campaigns and developing a market with demand." 5/5 What do you like best about Benchmark Email? With this software, I can take my email marketing to a demanding level and provide profitable guidance and support. My campaign emails are highly guaranteed to reach the specific customer's inbox and are less likely to end up in the spam folder. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? After much observation of this software for my email marketing and being well informed about its quality of service, I incorporated it into my marketing. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Its user interface is very attractively designed and easy to use. Initially, I was able to use it without any problems. Through this, I can create my campaign emails in a very organized way and reach the specific customer with the campaign emails very quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana M.") AM Ana M. Small-Business (50 or fewer emp.) 6/20/2023 "Easy to use independently" 4/5 What do you like best about Benchmark Email? I absolutely loved the ability to design nice newsletters and send them directly to my subscribers all by myself. You have a wide range of templates to choose from, which made the whole process incredibly easy for marketers. Writing and composing a newsletter became a breeze with their user-friendly interface. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Sometimes, customer support can be a bit slow with technical problems. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Marketing needs related to managing a small client database, impacting them with personalized emails. Basic email marketing stuff, to be honest. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated BE BJ E. Small-Business (50 or fewer emp.) 8/11/2023 "Minimal glitches, and pretty user-friendly, which is more than I can say for Mailchimp!" 4/5 What do you like best about Benchmark Email? Using benchmark has been pretty good so far. It's simple and easy to figure out. Mailchimp had so many glitches, and Benchmark has been a lot smoother to use, Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? It has some weird limitations when I go to add contacts. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Benchmark is making swift communication efficient and effective to our audience without hassles and glitches. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 7/11/2023 "Senior Director of Educational Initiatives at Esoteric Academic Solutions LLC" 5/5 What do you like best about Benchmark Email? Email automation features, responsive templates, and an easy-to-use email editor make my campaigns more efficient and effective. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Some of my best well-written emails are in my customers' spam folders which never reach my intended audience. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? As mentioned earlier, most of my company's email appears to arrive in customers' spam inboxes. Can't seem to resend email to customers who have soft bounces. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 7/11/2023 "Easy to learn how to use." 5/5 What do you like best about Benchmark Email? I found that I needed to figure out how to use/edit, like with all new things. Once I learned, I found the site easy to use. I very much like the "Test email". Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Wish there were more editing options regarding borders, and layouts. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? I am abe to create a professional email on my own without having to hire someone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Small-Business (50 or fewer emp.) 7/11/2023 "Professional looking, easy to use email for my newsletters." 5/5 What do you like best about Benchmark Email? It was easy to modify the template with fonts and pictures to best reflect my business. When I am done creating the content, it is sent in a timely manner to my email list. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? I have not found a downside to working with Benchmark. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? How to communicate with my clients is a timely and professional looking manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/13/2023 "Benchmark has the best customer service!" 5/5 What do you like best about Benchmark Email? Best thing about Benchmark Email is its awesome and incredibly friendly customer service. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Can't think of anything off-hand. Sometimes there's issues with delivery of emails, but that's never because of anything Benchmark does or doesn't do. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? I need to reach subscribers to my newsletter on a weekly basis. Benchmark makes the process easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/11/2023 "Love everything about Benchmark!" 5/5 What do you like best about Benchmark Email? Contemporary look and feel of newsletters, ease of use, quality of templates, service Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Nothing so far... maybe more full-page-width templates? But this has not been a problem. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? We switched from ConstantContact old-school templates and funky workflow and never looked back Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/11/2023 "Excellent Platform For Monthly Business Enewsletter" 5/5 What do you like best about Benchmark Email? The pre-templating and its flexibility in actual use Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Navigating through the site in its entirety often requires the assistance of my marketing specialist. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Keeping in touch with my client base on a monthly basis. Review collected by and hosted on G2.com. 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