--- title: Benchmark Email Reviews meta\_title: 'Benchmark Email Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how Benchmark Email works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Benchmark Email Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. [(13 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1230232&qs=pros-and-cons#reviews) Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. [(8 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=2273801&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. [(7 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229419&qs=pros-and-cons#reviews) Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. [(6 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1233326&qs=pros-and-cons#reviews) Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. [(6 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231948&qs=pros-and-cons#reviews) Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. [(5 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1228451&qs=pros-and-cons#reviews) Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. [(4 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons#reviews) Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. [(3 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231540&qs=pros-and-cons#reviews) Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. [(2 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231668&qs=pros-and-cons#reviews) Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. [(2 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229619&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Benchmark Email ##### 1. Ease of Use Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. [ See 13 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1230232&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you like about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. ##### 2. Features Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. [ See 8 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=2273801&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. Mid-Market (51-1000 emp.) 5.0/5 "Its Amazing :) Simple, Iintuitve Email Builder with Powerful Automation and Analytics" What do you like about Benchmark Email? Its great :)I like most is simple and intuitive it is to use while still offering powerful features and the drag-and-drop editor makes creating profes ##### 3. User Interface Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. [ See 7 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229419&qs=pros-and-cons#reviews) See Related User Reviews NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you like about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you like about Benchmark Email? The love this platform for the differentiation of thought and concept of uses on which it is build on. It fills up the limitation of of existing email ##### 4. Automation Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. [ See 6 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1233326&qs=pros-and-cons#reviews) See Related User Reviews ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. Mid-Market (51-1000 emp.) 5.0/5 "Its Amazing :) Simple, Iintuitve Email Builder with Powerful Automation and Analytics" What do you like about Benchmark Email? Its great :)I like most is simple and intuitive it is to use while still offering powerful features and the drag-and-drop editor makes creating profes ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you like about Benchmark Email? The love this platform for the differentiation of thought and concept of uses on which it is build on. It fills up the limitation of of existing email ##### 5. Customer Support Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. [ See 6 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231948&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and ![Peter G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter G.") PG Peter G. Small-Business (50 or fewer emp.) 5.0/5 "Review of good email marketing platform:Benchmark Email" What do you like about Benchmark Email? I like Benchmark Email because of the following features: 1. The UI is simple and easy to use. 2. Easy to implement email marketing strategies. 3. ### 5 Cons or Disadvantages of Benchmark Email ##### 1. Expensive Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. [ See 5 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1228451&qs=pros-and-cons#reviews) See Related User Reviews NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you dislike about Benchmark Email? The design limitations when it comes to lower plans ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you dislike about Benchmark Email? I love most part of this platform but I wish that the price was a little lower. ##### 2. Email Management Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. [ See 4 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you dislike about Benchmark Email? The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Works Great for My Non-Profit" What do you dislike about Benchmark Email? Very little to dislike. It has more features that I do not use but what I need, it works just fine. I would really like a short email list kept in t ##### 3. Limited Features Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. [ See 3 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231540&qs=pros-and-cons#reviews) See Related User Reviews ![Dharan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dharan P.") DP Dharan P. Mid-Market (51-1000 emp.) 5.0/5 "Review on benchmark email." What do you dislike about Benchmark Email? Customer support is slow, pricing grows at slight higher after free trail. Limited advance features compared to other competitors in market. FM Felix M. Small-Business (50 or fewer emp.) 4.0/5 "Platform designed for small to medium sized businesses it offers a range of features" What do you dislike about Benchmark Email? The templates and design options may not offer as much customization as some users would like which can limit the platform flexibility ##### 4. Email Issues Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. [ See 2 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231668&qs=pros-and-cons#reviews) See Related User Reviews SC Sanket C. Mid-Market (51-1000 emp.) 4.0/5 "Best software tool for Email Marketing - Benchmark Email" What do you dislike about Benchmark Email? Prices are a litle bit higher email limitaions are their also ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Senior Director of Educational Initiatives at Esoteric Academic Solutions LLC" What do you dislike about Benchmark Email? Some of my best well-written emails are in my customers' spam folders which never reach my intended audience. ##### 5. Error Handling Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. [ See 2 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229619&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you dislike about Benchmark Email? The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes DT Datta T. Mid-Market (51-1000 emp.) 4.5/5 "Email Marketing Journey with Best software" What do you dislike about Benchmark Email? Not happy with prices and sometime found minor glitch ![Vineet A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vineet A.") VA Vineet A. Delivery Manager Enterprise (\> 1000 emp.) 10/13/2023 "Effective and frindly for email marketing" 4.5/5 What do you like best about Benchmark Email? Nice way for email marketing through profession email which can be created by the templated given in this platform and it is also very easy to learn. Now reaching out to huge number of people with interactive mail is quite a good idea. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? the feature are quite simple and easy to use.. Overall cost can be reduced as compare to competetor Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Direct importing the excel sheet for email listing is nice feature along with customize template for professional mails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kalpesh J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalpesh J.") KJ Kalpesh J. Deputy Marketing Manager Small-Business (50 or fewer emp.) 11/22/2023 "Excellent" 4.5/5 What do you like best about Benchmark Email? It offers a varous Emailer build layout, which makes my emails more creative appealing and easy to use. Furthermore, their customer service team is quite proactive in fixing any issues that you may encounter. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? There Nothing to dislike how ever would Suggest to keep on adding new templates Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? I only prefer working with an agency or a third-party service company that is always on the go to assist and address your questions in real time, and they have truly set a Benchmark in assisting their clients with 24/7 Customer service and Support throug email and calls. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LM Leo M. Chief Operating Officer Marketing and Advertising Small-Business (50 or fewer emp.) 8/7/2023 "Revolutionize your email marketing effortlessly with Benchmark Email!" 5/5 What do you like best about Benchmark Email? Benchmark's user-friendly interface and extensive range of features empower individuals to effortlessly construct mailing lists and design campaigns ideally tailored for newsletters and promotions. One aspect that stands out to me is their streamlined automation, simplifying the creation and supervision of nurture sequences for enhanced comprehension. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Truly, I find no faults with Benchmark's email system. Their remarkable achievement in creating a delightfully simple setup process is truly commendable. You can swiftly launch your endeavors with just a handful of steps. An intuitive platform like this is unmatched; without exaggeration, it ranks among the simplest to configure, and we've tested several. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Utilising Benchmark ensures profitable list maintenance and engagement, resulting in enhanced monetisation. This contribution leads to heightened revenue and lifetime value growth per opt-in garnered through our campaigns. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AF Arturo F. Small-Business (50 or fewer emp.) 7/11/2023 "Benchmark Email provides flexibility at an affordable cost" 4.5/5 What do you like best about Benchmark Email? Preparing newsletters is very easy with a user-friendly GUI. It also allows you to save the draft and continue at any other time, and you can always use previous newsletters as templates, which saves a lot of time. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? The creation of lists could be improved. Sometimes, particularly when using spreadsheets, you must double-check to ensure the system has processed all the names. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? We needed an affordable and flexible system to compose and deliver a newsletter to customers and teams potentially interested in our products. We tried several and Benchmark Email was the best meeting our needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") UP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 2/27/2024 "It does what it says. It has a good interface and is easy to replicate newsletters" 4/5 What do you like best about Benchmark Email? Very intuitive layout. and was easy to sign up to use. I generated my first email newsletter the day I signed up Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Some things took a while to figure out, but it was just a learning curve Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? I wanted to reach my users and initiate a new campaign and had my choice of products Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/11/2023 "Best Decision for Us!" 5/5 What do you like best about Benchmark Email? When I first obtained our Benchmark Email account, our nonprofit was just formed, and we could not afford to purchase an email marketing tool. Benchmark offered a free and comprehensive tool that we use 13 years later. The insight analytics are helpful ,and it is easy to use. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? There is not much I dislike about Benchmark, but I wish it gave nonprofits some of their subscription perks for free. It would be helpful for donor retention. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Benchmark helps us keep our community of donors and supporters informed of their impact and it also helps us raise money and meet the needs of our participants. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Mid-Market (51-1000 emp.) 9/15/2023 "Reach people digitally quickly and securely" 5/5 What do you like best about Benchmark Email? I like the easy handling and the support, when you have questions. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Since I'm not that experienced with newsletter tools, I can't say anything negative. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Through Benchmark Email we can reach in a very short time, in a very efficient way, many researchers and students to inform them about internal and external events and congresses. Mainly for our own congress, the annual World Immune Regulation Meeting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 8/9/2023 "Brilliant, easy to use system" 5/5 What do you like best about Benchmark Email? The website is easy to navigate and simple to use. I have tried other websites for sending mail shots to my customers but Benchmark has proved to be the best so far! Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? No downsides except for the slightly confusing payment processes - but all very quickly explained by the amazing customer service. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Benchmark is enabling me to send out multiple emails very quickly - hassle free. It is also providing excellent statistics post send, which allows me to track the success of mail shots. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AU Adina U. Small-Business (50 or fewer emp.) 7/13/2023 "The platform is very versatile and easy to use." 5/5 What do you like best about Benchmark Email? The fact that emails are sent very fast and without hassle, and also the fact that I can see at a glance which emails didn't work out. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? The steady price increase is a bit hard to bear for a non-profit organization. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? I like that I can send bulk emails without hassle for myself and my correspondents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Small-Business (50 or fewer emp.) 5/22/2023 "User-Friendly Interface: One of the standout features is its user-friendly interface." 3.5/5 What do you like best about Benchmark Email? Benchmark Email excels in its automation capabilities, allowing users to set up personalized email journeys based on customer behavior, preferences, and actions. This automation feature saves time and effort while ensuring targeted and relevant communication with subscribers. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Template Customization Limitations: Benchmark Email provides a wide range of responsive email templates, but customization options may be limited. Users looking for highly customized or unique email designs may find the template customization options to be somewhat restrictive. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Benchmark Email simplifies creating professional-looking email campaigns through its user-friendly drag-and-drop editor and pre-designed templates. This saves time and effort for businesses by eliminating the need for complex coding or design skills, allowing them to focus on crafting compelling content. Review collected by and hosted on G2.com. 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