--- title: Benchmark Email Reviews meta\_title: 'Benchmark Email Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how Benchmark Email works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Benchmark Email Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. [(13 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1230232&qs=pros-and-cons#reviews) Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. [(8 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=2273801&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. [(7 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229419&qs=pros-and-cons#reviews) Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. [(6 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1233326&qs=pros-and-cons#reviews) Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. [(6 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231948&qs=pros-and-cons#reviews) Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. [(5 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1228451&qs=pros-and-cons#reviews) Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. [(4 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons#reviews) Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. [(3 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231540&qs=pros-and-cons#reviews) Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. [(2 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231668&qs=pros-and-cons#reviews) Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. [(2 mentions)](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229619&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Benchmark Email ##### 1. Ease of Use Users love the **ease of use** of Benchmark Email, appreciating its intuitive design and powerful features for beginners. [ See 13 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1230232&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you like about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. ##### 2. Features Users value the **comprehensive features** of Benchmark Email, enhancing communication and marketing efficiency effectively. [ See 8 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=2273801&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. Mid-Market (51-1000 emp.) 5.0/5 "Its Amazing :) Simple, Iintuitve Email Builder with Powerful Automation and Analytics" What do you like about Benchmark Email? Its great :)I like most is simple and intuitive it is to use while still offering powerful features and the drag-and-drop editor makes creating profes ##### 3. User Interface Users love the **user-friendly interface** of Benchmark Email, making it easy for beginners to get started with email marketing. [ See 7 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229419&qs=pros-and-cons#reviews) See Related User Reviews NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you like about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you like about Benchmark Email? The love this platform for the differentiation of thought and concept of uses on which it is build on. It fills up the limitation of of existing email ##### 4. Automation Users praise the **automation features** of Benchmark Email, enhancing efficiency in email marketing and management processes. [ See 6 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1233326&qs=pros-and-cons#reviews) See Related User Reviews ![Shahrukh k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahrukh k.") SK Shahrukh k. Mid-Market (51-1000 emp.) 5.0/5 "Its Amazing :) Simple, Iintuitve Email Builder with Powerful Automation and Analytics" What do you like about Benchmark Email? Its great :)I like most is simple and intuitive it is to use while still offering powerful features and the drag-and-drop editor makes creating profes ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you like about Benchmark Email? The love this platform for the differentiation of thought and concept of uses on which it is build on. It fills up the limitation of of existing email ##### 5. Customer Support Users appreciate the **accommodating customer support** of Benchmark Email, enhancing their overall experience with the platform. [ See 6 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231948&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you like about Benchmark Email? Many features with Benchmark Email help you to communicate with your subscribers and grow your audience. Also, the support is very accommodating and ![Peter G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter G.") PG Peter G. Small-Business (50 or fewer emp.) 5.0/5 "Review of good email marketing platform:Benchmark Email" What do you like about Benchmark Email? I like Benchmark Email because of the following features: 1. The UI is simple and easy to use. 2. Easy to implement email marketing strategies. 3. ### 5 Cons or Disadvantages of Benchmark Email ##### 1. Expensive Users find Benchmark Email **expensive** , especially with limited features and slow customer support on lower plans. [ See 5 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1228451&qs=pros-and-cons#reviews) See Related User Reviews NR Naomie R. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Beginner-Friendly, and Straightforward" What do you dislike about Benchmark Email? The design limitations when it comes to lower plans ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Analytics and Customization for Email Marketing" What do you dislike about Benchmark Email? I love most part of this platform but I wish that the price was a little lower. ##### 2. Email Management Users find the **email management** lacks essential features, leading to frustration with emails landing in spam folders. [ See 4 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231735&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you dislike about Benchmark Email? The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Works Great for My Non-Profit" What do you dislike about Benchmark Email? Very little to dislike. It has more features that I do not use but what I need, it works just fine. I would really like a short email list kept in t ##### 3. Limited Features Users find **limited features** in Benchmark Email compared to competitors, affecting customization and segmentation options. [ See 3 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231540&qs=pros-and-cons#reviews) See Related User Reviews ![Dharan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dharan P.") DP Dharan P. Mid-Market (51-1000 emp.) 5.0/5 "Review on benchmark email." What do you dislike about Benchmark Email? Customer support is slow, pricing grows at slight higher after free trail. Limited advance features compared to other competitors in market. FM Felix M. Small-Business (50 or fewer emp.) 4.0/5 "Platform designed for small to medium sized businesses it offers a range of features" What do you dislike about Benchmark Email? The templates and design options may not offer as much customization as some users would like which can limit the platform flexibility ##### 4. Email Issues Users report **email limitations** with Benchmark Email, causing important messages to end up in spam folders. [ See 2 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1231668&qs=pros-and-cons#reviews) See Related User Reviews SC Sanket C. Mid-Market (51-1000 emp.) 4.0/5 "Best software tool for Email Marketing - Benchmark Email" What do you dislike about Benchmark Email? Prices are a litle bit higher email limitaions are their also ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Senior Director of Educational Initiatives at Esoteric Academic Solutions LLC" What do you dislike about Benchmark Email? Some of my best well-written emails are in my customers' spam folders which never reach my intended audience. ##### 5. Error Handling Users express frustration over **inadequate error handling** , leading to minor glitches and difficulty in managing content. [ See 2 mentions ](https://www.g2.com/products/benchmark-email/reviews?filters%5Bsentiment_snippet%5D=1229619&qs=pros-and-cons#reviews) See Related User Reviews FC Frank C. Small-Business (50 or fewer emp.) 5.0/5 "The Best Email Platform to Communicate with Your Audience" What do you dislike about Benchmark Email? The new revised platform feels very basic and doesn’t have the ability to transfer the photo gallery from the old platform. Because of that, it takes DT Datta T. Mid-Market (51-1000 emp.) 4.5/5 "Email Marketing Journey with Best software" What do you dislike about Benchmark Email? Not happy with prices and sometime found minor glitch ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") GH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/15/2026 Guest users or non-business users of the software, not included in G2 scores. "Feature-Rich and Free Without the Constant Premium Push" 4/5 What do you like best about Benchmark Email? It's free and has lots of features and you don't bother me 100x to get premium. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? It's a bit glitchy when building an email. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? It helps us connect with our clients and families more. It allows us to send news to our community. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sneha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha P.") SP Sneha P. Freelance Contributor Small-Business (50 or fewer emp.) 10/7/2025 "A great platform to manage email marketing." 4/5 What do you like best about Benchmark Email? Benchmark email is a great platform, its drag and drop template editing option is intuitive which help a lot while creating the email template. Setup a campaign , analyze, Ab testing make it hassle free. . Customer support is quick and responsive. Integration with other tools is seamless and effortless. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? What i don't like about Benchmark email, lot of restriction in template design, setup process is bit slow which slowdown the campaign. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? It help me schedule and plan my email campaign to bulk emails. . Its help us sending bulk email quick, efficient, help us connect with a mass audience quick. It help me organize and filter the contact, track and email click and open rate. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NR Naomie R. Receptionist Mid-Market (51-1000 emp.) 2/23/2026 "Easy to Use, Beginner-Friendly, and Straightforward" 5/5 What do you like best about Benchmark Email? It’s easy to use and very beginner-friendly, with a straightforward interface that makes it simple to get started. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? The design limitations when it comes to lower plans Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? It makes emails easy to create especially by automating routine emails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Peter G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter G.") PG Peter G. Freight Broker Small-Business (50 or fewer emp.) 10/10/2025 "Review of good email marketing platform:Benchmark Email" 5/5 What do you like best about Benchmark Email? I like Benchmark Email because of the following features: 1. The UI is simple and easy to use. 2. Easy to implement email marketing strategies. 3. Easy to setup campaign. 4. Great customer support available. 5. I sue this daily to follow-up clients. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Till now I did not find anything which I do not like. So soory! Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Benchmark Email platform automated my client search and followups. Review collected by and hosted on G2.com. Show More Response from Jessica Lunk of Benchmark Email [Editedit](https://www.g2.com/survey_responses/benchmark-email-review-11793874/official_response/edit) Thanks for leaving your feedback, Peter! Glad you are finding Benchmark easy to use. Let us know if there's anything else we can do to make email marketing the easiest part of your day! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Dharan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dharan P.") DP Dharan P. ETL Developer Mid-Market (51-1000 emp.) 10/2/2025 "Review on benchmark email." 5/5 What do you like best about Benchmark Email? Easy implementation and beginner friendly interface. Smooth integration with CRM, e-commerce and some other tools also. Many fetures like autoresponders and maintaining workflows. Used on regular basics, easy tacking mails. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Customer support is slow, pricing grows at slight higher after free trail. Limited advance features compared to other competitors in market. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? It saves time with ready-made templates, automation flows and simple drang and drop features and sater and more effictive/ Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Zaid Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zaid Q.") ZQ Zaid Q. Assistant Marketing Manager Small-Business (50 or fewer emp.) 9/30/2025 Guest users or non-business users of the software, not included in G2 scores. "Great email marketing and editing tool" 3.5/5 What do you like best about Benchmark Email? So for me who don't have much coding and technical knowledge its even work well for them. also I like their pre template options sometimes its helps and able to save more time. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? I was looking to try this platform for my brother newly setup organisation, but benchmark email trial version is not that up to the mark... Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? As I mentioned earlier as well I don't have much coding and techinical knoweldge its helps me to make campaign easily without it, with the help of pre templates.. some automations. Its help me to save more time without extra stress. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Keval M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keval M.") KM Keval M. Founder of a Tech Company | Digital Marketing Head Marketing and Advertising Small-Business (50 or fewer emp.) 11/14/2024 Guest users or non-business users of the software, not included in G2 scores. "Productive, clean, and efficient email marketing tool" 4.5/5 What do you like best about Benchmark Email? - A/B testing is love, I was able to A/B test my email and generate results in a week. - Analytics are good, but if we could go a little more in-depth—like Google Analytics—it would make the tool awesome. - Ease of use is a priority, and benchmark ticks the box. - Another advantage is ease of integration—I was able to easily integrate it with my database I wanted to target. To thoroughly test the tool, our frequency of use is consistently increasing. Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? - Now, there is no such thing as a free lunch. I understand, but it seems the upgrade prices are quite high. - That leads me to scalability, where if tomorrow I need to scale my user base to 5 digits, it will be challenging for me. So, we need to take note of this as well. - My partner raised a question about Zoho CRM integration. Not sure if he was able to seamlessly integrate Zoho CRM into this tool. But overall, this tool is helpful, so I am gonna rely on this. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? The tool is helping you send out emails in bulk, allowing me to test the mailers at different levels. Apart from that, I was able to change the database and mix and match with different audiences. Ultimately, my business is ROI-intensive; there, the analytics and A/B testing help to find the right audience, analytics, and conversions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite FM Felix M. Factory worker Small-Business (50 or fewer emp.) 4/10/2025 "Platform designed for small to medium sized businesses it offers a range of features" 4/5 What do you like best about Benchmark Email? I love the automation tools simplify the process of sending triggered emails and managing contacts, saving time and effort Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? The templates and design options may not offer as much customization as some users would like which can limit the platform flexibility Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? It’s simplifies the process of creating, sending, and tracking email campaigns, saving time and effort and the platform's contact management features help users organize and manage their subscriber lists Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Fishery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fishery") UF Verified User in Fishery Small-Business (50 or fewer emp.) 3/23/2025 "Works Great for My Non-Profit" 4.5/5 What do you like best about Benchmark Email? Scheduling emails in advance. I have found one software issue that I can't resolve and it is not critical. Being somewhat similar to MS Word makes using it easy. When I need help, I get it Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Very little to dislike. It has more features that I do not use but what I need, it works just fine. I would really like a short email list kept in the "Send Copy" option. I would always have the same two to three email addresses to share a preview with. Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? Organization Communications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DT Datta T. Senior Lead Email Marketing Analyst Mid-Market (51-1000 emp.) 11/15/2024 "Email Marketing Journey with Best software" 4.5/5 What do you like best about Benchmark Email? Overall performance of Tool and deliverbility Review collected by and hosted on G2.com. What do you dislike about Benchmark Email? Not happy with prices and sometime found minor glitch Review collected by and hosted on G2.com. What problems is Benchmark Email solving and how is that benefiting you? I am a Team Lead and i need a email marketing solutions for team with better deliverbility and easy to use with good percent of results for my campaign and Benchmark has solved my this issue with good delivery rate, open and click through rate also with better eamail building support via ai and many more problems are solved Review collected by and hosted on G2.com. 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