Benchling Reviews & Product Details

We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

Seller

Benchling

Discussions

Benchling Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Maryann Ibrahim (Head of Demand Gen at Benchling - We're hiring!)

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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User Insights

Average based on 65 real user reviews.

Perceived Cost

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Benchling Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Benchling, and what problem is it built to solve?

Benchling is a cloud-based platform for life science research and development. It brings together applications intended to help scientists and research teams design, share, and track experimental data, including work involving DNA sequencing, lab notebooks, and molecular biology.

What languages does Benchling support?

Benchling supports 1 language: English.

What company sizes and industries is Benchling the best fit for?

Benchling is most represented among smaller and mid-sized life science teams, particularly in biotechnology and research. The clearest fit signals are:

Company size: Small businesses, with mid-market teams also represented.
Industry: Biotechnology is the strongest cluster, with research and pharmaceuticals also represented.

What customer support options does Benchling provide, and how do users find the overall support experience?

Benchling provides self-service resources such as a knowledge base and FAQs/forum, alongside direct help through email/help desk and chat. The support experience is often described as responsive and helpful, though getting troubleshooting help can sometimes take time.

What features or capabilities could make Benchling even more useful?

Benchling could be more useful with smoother handling of data-heavy and repetitive lab work, along with clearer ways to navigate and manage information. The improvements users most often point toward include:

Navigation and search: Make files, folders, and linked records easier to organize and find.
Bulk data workflows: Improve bulk uploads, exports, and table operations for managing larger sets of samples and records.
Configurable lab workflows: Add more flexibility to templates, data relationships, and specialized workflows such as cell culture and inventory tasks.

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James A.

Small-Business (50 or fewer emp.)

4/28/2023

"Benchling allows you to structure data to save time and gain valuable insights."

4.5/5

What do you like best about Benchling?

Benchling enables you to define a rich, biologically-aware data model, which connects to inventory, sample management, and structured electronic notebook entries. Review collected by and hosted on G2.com.

What do you dislike about Benchling?

Benchling has a good API and Python SDK, but lacks good documentation and does not have sufficient examples or guides for developers. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

George M.

Consultant

Mid-Market (51-1000 emp.)

12/14/2022

"Engaged Customer"

5/5

What do you like best about Benchling?

The Registry system is an excellent tool for collecting characteristic data for sample lots, linking that information back to early discovery sequence data, and bringing that information into the ELN and Insights dashboards. We are getting a full view of individual sample lots and can also look at metrics in aggregate for pipeline QC. The Registry is very easy to configure and maintain. Review collected by and hosted on G2.com.

What do you dislike about Benchling?

It's very pricey, particularly the Lab Automation module, and we have to watch how we use the different application licenses. The company also has preferred partners for specific support projects, like legacy data imports, and seems unable or unwilling to engage other service providers for those tasks. Review collected by and hosted on G2.com.

What problems is Benchling solving and how is that benefiting you?

We are implementing a data tracking system end-to-end on a biologics discovery pipeline. Combined with equipment integrations and the development of data automation via their excellent API, we are automating nearly all data management processes and giving our scientists easy access to their assay results and linked entities. We are eliminating redundancy, increasing accuracy, and reducing errors caused by manual file management. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Helen G.

Small-Business (50 or fewer emp.)

4/19/2023

"R&D Lab Notebook"

4/5

What do you like best about Benchling?

Lots of features, easy to connect all data to an entity Review collected by and hosted on G2.com.

What do you dislike about Benchling?

Not the most user friendly, lots of features but difficult to find them Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

4/19/2023

"Use benchling for tracking processes, inventory and insights."

5/5

What do you like best about Benchling?

Easy to use

Lots of add on

Great support team Review collected by and hosted on G2.com.

What do you dislike about Benchling?

can't have tables >500 rows

Sometimes work arounds are required - e.g. with containers. This can be tricky

Easier way to add COSHH and RA Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

4/19/2023

"Analytical chemists use it too"

4/5

What do you like best about Benchling?

it's expandability to into other type of work within bio-investigative work Review collected by and hosted on G2.com.

What do you dislike about Benchling?

learning curve is steep but worth it once you realize all its capable of doing for a team Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Biotechnology

Enterprise (> 1000 emp.)

4/18/2023

"Benchling Review"

3.5/5

What do you like best about Benchling?

Its low learning curve and traceability of data. Review collected by and hosted on G2.com.

What do you dislike about Benchling?

I don't like how it doesn't allow for easier use of mixture prep and recipes. That system needs to be overhauled. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Maddison M.

Master of Philosophy Student

Small-Business (50 or fewer emp.)

1/31/2023

"One regret is not getting it sooner."

5/5

What do you like best about Benchling?

Benchling has improved our cross-functional team collaboration, improving out overall R&D pipeline Review collected by and hosted on G2.com.

What do you dislike about Benchling?

There's a lot of data entry and it's a steep learning curve initially. There also aren't many specific applications for product development (financial forecasting, or support with integrating into other software). Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

4/18/2023

"Benchling provides a user-friendly ELN and inventory management solution that is easy to learn"

4/5

What do you like best about Benchling?

- Easy to learn

- Clean user interface

- Highly customizable Review collected by and hosted on G2.com.

What do you dislike about Benchling?

- Non-HIPAA compliant subject data storage Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Joshua L.

Associate Director, Computational Biology

Small-Business (50 or fewer emp.)

Updated 1/6/2022

Originally submitted 7/6/2021

"Great R&D cloud LIMS for start-ups"

4.5/5

What do you like best about Benchling?

The registry system is quite easy to configure and maintain. It takes some of the pain out of schema migrations and all the Dev/Ops issues to maintain a database of your own for certain application stacks. If you use the registry as your primary data store, all the entities can be referenced in the notebook ELN tool. Customer service is excellent (they are highly responsive when issues arise and they always let you know whether something is possible or not to fix). The API can be used to hack together powerful synthetic biology workflows (far beyond what is achievable with the UI alone). For the most part, the documentation is excellent and the API is getting more performant over time. Review collected by and hosted on G2.com.

What do you dislike about Benchling?

This software is a little pricey and so we have to be selective about which users can have access. The other thing is I wish it was easier to have a STAGE and PROD instance where the schemas, data, permissions, etc. are mirrored more regularly. Review collected by and hosted on G2.com.

Recommendations to others considering Benchling:

Take it slow during the onboarding process. You should expect to really invest some quality time to train your team members. Review collected by and hosted on G2.com.

What problems is Benchling solving and how is that benefiting you?

We are building a synthetic biology R&D pipeline (especially on the DESIGN/BUILD side) using Benchling. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Zachary H.

Postdoctoral Researcher

Small-Business (50 or fewer emp.)

Updated 4/11/2022

Originally submitted 4/11/2020

"Intuitive, Fast, Effective"

5/5

What do you like best about Benchling?

Benchling has been quite intuitive for me to pick up; as an academic, the user interface is light-years ahead of other free-for-academic software (e.g. APE only lets you look at one strand at a time, and is clunky for identifying restriction sites). Being able to rapidly import other sequences from online databases and keep things in the cloud also make sharing constructs so much faster! Review collected by and hosted on G2.com.

What do you dislike about Benchling?

No way to hide the cloning wizards from my undergrads :P Review collected by and hosted on G2.com.