What do you dislike about Backblaze Computer Backup?
I did not appreciate the customer service from Forrest McDonald, a Support Technician at Backblaze.
Before I go further, I take full responsibility for not caring enough to pay attention to the 30 day window that data stays stored on Backblaze.
*For example, if you backup an external hard drive (which was the case for me) and then unplug it, naively thinking it will be stored longer... the service will keep backing up the computer that said external hard drive was connected to and after 30 days, the external hard drive will no longer be backed up.
Where I have a problem is with the way Forrest McDonald addressed this very upset and distraught person, me. In the first email I explained that I was aware of how the service worked and that I wanted to inquire about recovering this lost external HD from the Backblaze side.
Long story short, Forrest repeated himself by literally copy+pasting his last email, and then proceeded to explain the thing I had already stated I understood in the very first email. ALL-IN-ALL, I am a music producer and from my own mistake, lost hundreds of unfinished works and ALSO can attest that Forrest McDonald, has no heart when it comes to others misfortune.
We are in the information age, this is why support and care in a data recovery business is of utmost importance. I am crushed from my mistake and hurt that someone could respond with no solution, or condolences at the least. I will be writing this review in numerous places, and in numerous ways, because the hours that it will take for me to write 20 bad reviews, will in no way compare to how long it took for me to write and produce the music projects I LOST WITH BACKBLAZE. Review collected by and hosted on G2.com.