--- title: AWS Enterprise Support Reviews meta_title: 'AWS Enterprise Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how AWS Enterprise Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 15 scale: '5' date_modified: '2026-06-24' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # AWS Enterprise Support Reviews **Vendor:** Amazon Web Services (AWS) **Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) **Average Rating:** 4.4/5.0 **Total Reviews:** 15 ## About AWS Enterprise Support AWS Enterprise Support is a comprehensive support plan designed for enterprise customers, providing access to technical expertise, architectural guidance, and proactive assistance to optimize their AWS environments. ## AWS Enterprise Support Pros & Cons **What users like:** - Users praise the **responsive support** from AWS TAMs, effectively addressing business issues and expediting critical assistance. (1 reviews) **What users dislike:** - Users find the **poor customer support** due to lengthy escalation times for critical issues with AWS Enterprise Support. (1 reviews) ## AWS Enterprise Support Reviews ### 1. My support for AWS Enterprise Support **Rating:** 5.0/5.0 stars **Reviewed by:** Collen H. | Network Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about AWS Enterprise Support?** Best in the market for organizations for assistance in cloud infrastructure and services." What do you like best about AWS Enterprise Support.The best part is 24/7 Technical Support via phone, chat, and email. API integration allows us to automate support-related tasks and streamline their operations. **What do you dislike about AWS Enterprise Support?** The service will be impersonal, from a generic playbook, and not specific to your unique issue or need You’ll be placed in a long queue any time you raise an issue You’ll have to talk to a different rep every time **What problems is AWS Enterprise Support solving and how is that benefiting you?** AWS Enterprise Support is a plan that provides 24 x 7 technical support, 15 minute response times, and consultative architectural guidance for customers who have business-critical workloads on AWS1. It can benefit you by helping you optimize performance, manage risk, and keep costs under control ### 2. Decent TAMs support **Rating:** 4.0/5.0 stars **Reviewed by:** Xiangdong L. | Program Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about AWS Enterprise Support?** The AWS TAMs really can help us to get to know our business issues and also can escalate our critical issues to get support quickly. **What do you dislike about AWS Enterprise Support?** The TAMs offer good help for us on most users' error or lack of knowledge, But they do spend too much time to escalate our critical issues. IT takes long to be completed and running after TAMs to get it expedited. **What problems is AWS Enterprise Support solving and how is that benefiting you?** Most of the cases, AWS supports engineers help us solve the users error and get to know our business. ### 3. A must have for large AWS environments **Rating:** 4.0/5.0 stars **Reviewed by:** Ankur G. | Senior Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about AWS Enterprise Support?** Responsiveness and Cross platform knowledge. **What do you dislike about AWS Enterprise Support?** Sometimes the time to replicate issues and provide a solution takes more time. **What problems is AWS Enterprise Support solving and how is that benefiting you?** We have presence on AWS in 8 regions and 100s of accounts. We have migrated our on prem legacy environment to AWS and have got high uptime and low overhead for dc maintaince ### 4. Great service with 24/7 support. **Rating:** 4.0/5.0 stars **Reviewed by:** Mehmet K. | Business Analyst, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about AWS Enterprise Support?** This includes personalized support and attention for your support cases, helping to expedite issue resolution./ **What do you dislike about AWS Enterprise Support?** Relying heavily on AWS Enterprise Support might lead to a dependency on AWS experts for various tasks and decisions. Some customers might prefer to have more control and ownership over their AWS infrastructure. **What problems is AWS Enterprise Support solving and how is that benefiting you?** The faster response times provided by AWS Enterprise Support are particularly beneficial for organizations with mission-critical applications. Quick access to AWS experts helps resolve issues swiftly and ensures minimal impact on business operations. ### 5. The Backbone of Organisation **Rating:** 4.0/5.0 stars **Reviewed by:** Manish R. | Functional Tester, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about AWS Enterprise Support?** AWS Enterprise Support is a support plan provided by AWS for big businesses and It provides 24/7 technical assistance via any medium like phone, chat, or email in my company. Its response time is faster as compared with others. **What do you dislike about AWS Enterprise Support?** No doubt the service provided by AWS Enterprise Support is exceptional but for that, they charge a premium price. AWS Enterprise Support promises their user faster response time, But the actual response time is based on the type of issue and support load at that moment. Some issues fall outside the scope of AWS Enterprise Support for that issue Organisation required additional experts. **What problems is AWS Enterprise Support solving and how is that benefiting you?** AWS Enterprise Support helps me in trouble, whenever I need help the first thing that comes to my mind is AWS Support. It provides solutions to any issue in detail so that I can learn from it too. ### 6. Reduce Cost and Enhance Productive and Security. **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek K. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about AWS Enterprise Support?** Aws Service is very Secured and Fast. It's help us To store Large data base in Encrypted mode and Also Keep backup of Data base in parallel way. Data can be kept safe and Cost of storage also Reduced. **What do you dislike about AWS Enterprise Support?** Cost of service should be more affordable and Lots of compliance and policies were there Some times it very difficult to access. **What problems is AWS Enterprise Support solving and how is that benefiting you?** It's helps use to Keep the Database of our Client safe and secured.Huge Data base is safely stored in encrypted form and we'll managed way so that whenever Required can be found easily ### 7. AWS enterprise support **Rating:** 3.5/5.0 stars **Reviewed by:** Satish K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about AWS Enterprise Support?** We use enterprise support for our customers it is very useful to resolve issues while we are stuck in resolving due to knowledge gaps with the resource this helps both organization resource skill building **What do you dislike about AWS Enterprise Support?** It is good but there will be time taking process sum times a customer will have a production impact and business impact due to the process of Enterprise support. **What problems is AWS Enterprise Support solving and how is that benefiting you?** It will resolve technical issues, and performance problems, we can get suggestions for cost optimization, Get help on security threats it will helps a lot for secure entire account. ### 8. Aiming for Success together **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin M. | Agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about AWS Enterprise Support?** In my opinion, one of the best things and most helpful about AWS Enterprise Support is the support they provide to their customers and how easy and fast one gets to the system. **What do you dislike about AWS Enterprise Support?** One thing that can be improved is the support provided to newcomers on AWS Enterprise Support, as the support provided to them is not entirely focused on them. **What problems is AWS Enterprise Support solving and how is that benefiting you?** Thanks to AWS Enterprise Support I was able to optimize my performance, manage risk, and for me most important keep costs under control. Is incredible how my success has been improving since I started working with it. ### 9. Best Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shilpa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about AWS Enterprise Support?** I found the AWS Enterprise support is very easy to use.The service helps customers to use AWS products and features very easily. It is giving the best technical support during business. **What do you dislike about AWS Enterprise Support?** I highly recommend AWS Enterprise support, It is one-on-one fast response support from experienced technical support engineers, also help customers to use the products very easily. **What problems is AWS Enterprise Support solving and how is that benefiting you?** AWS support provide a complete solution for every problem that can occur during software product development. I found it is easy to use and , It is top most service provider in the market. ### 10. Review on AWS Enterprise support **Rating:** 5.0/5.0 stars **Reviewed by:** Laxman T. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AWS Enterprise Support?** Aws Enterprise support guys helped in critical issue in AWS . From setting up meeting till end of clousre of the issue, AWS support folks are extermly helpful in finding the root cause and to issue resolution **What do you dislike about AWS Enterprise Support?** Nothing , I think of. AWS Enterprise support folks are always supportive. **What problems is AWS Enterprise Support solving and how is that benefiting you?** We took the help of AWS Enterprise support for a critical issue in AWS Services. With the help of AWS Enterprise support we were are able to resolve the issues and got into a solution. ### 11. Review On AWS Enterprise Support **Rating:** 4.0/5.0 stars **Reviewed by:** Hari K. | Senior Principle engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about AWS Enterprise Support?** Very quick response to critical problems. We are assigned a TAM (Technical Account Manager) for our account, which allows us to resolve issues more quickly and optimize our infrastructure.  We get 24x7 help by phone and chat with an unlimited number of contacts. **What do you dislike about AWS Enterprise Support?** It comes at a higher cost, but other than that, I dislike nothing about AWS's enterprise support. **What problems is AWS Enterprise Support solving and how is that benefiting you?** Support for critical production issues and 24-hour phone support. ### 12. AWS General Review **Rating:** 5.0/5.0 stars **Reviewed by:** Edmund Medel A. | Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about AWS Enterprise Support?** provides me with concierge-like service where the main focus is helping you achieve your outcomes and find success in the cloud. With Enterprise Support, you get 24/7 technical support from high-quality engineers **What do you dislike about AWS Enterprise Support?** None in particular it depends on the need of the user **What problems is AWS Enterprise Support solving and how is that benefiting you?** It helps in resolving concerns without the need to wait for a turn around time since theres an easy access for support ### 13. AWS is best tool for all Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about AWS Enterprise Support?** AWS is the best tool which i have used till now. i can just this to all who are working for this. It is so user friendly as well as so helpfull for coming gereration. **What do you dislike about AWS Enterprise Support?** As of now i have never faced any issue by using AWS. More than that it has made my work so easy to complete my work. It helps me with so many things in my work life. **What problems is AWS Enterprise Support solving and how is that benefiting you?** Aws is one of the most user friendly tool which i have used till now. it help me in learning end number of new things. it helped m with storage and learning new things about cloud. ### 14. Best in the market for organizations for assistance in cloud infrastructure and services. **Rating:** 3.5/5.0 stars **Reviewed by:** Ashwin P. | Senior Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about AWS Enterprise Support?** The best part is 24/7 Technical Support via phone, chat, and email. API integration allows us to automate support-related tasks and streamline their operations. **What do you dislike about AWS Enterprise Support?** As every good thing has cost, cost is a big issue. **What problems is AWS Enterprise Support solving and how is that benefiting you?** I work in regulated industries, i.e., in finance, we have specific compliance requirements. AWS Enterprise Support assist us in navigating these regulatory challenges and help ensure that your AWS infrastructure meets the necessary security and compliance standards. ### 15. Perfect for any typt of help quickly from Amazon **Rating:** 5.0/5.0 stars **Reviewed by:** Hafiza sidra M. | AWS Cloud Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about AWS Enterprise Support?** Quick response and detailed resolution to the issue. **What do you dislike about AWS Enterprise Support?** The only downside I would say it's little heavy on the pocket. **What problems is AWS Enterprise Support solving and how is that benefiting you?** 1- Help to solve TLS issue with S3 2- Ec2 rdp connection issue 3- SSL pinning This helps us to resolve issues quickly, especially in the production environment. - [View AWS Enterprise Support pricing details and edition comparison](https://www.g2.com/products/aws-enterprise-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+00%3A15%3A09+-0500&secure%5Bsession_id%5D=641ce198-d38a-4217-ab5f-8c9c1995bcd5&secure%5Btoken%5D=1108528a68dbfacfe5cfd4fc2cae1c6e071bb01b2e4cd5dd2e85ea713f23bf15&format=llm_user) ## AWS Enterprise Support Features **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration