# Atriuum ILS Reviews **Vendor:** Book Systems, Inc. **Category:** [Library Management Systems](https://www.g2.com/categories/library-management-systems) **Average Rating:** 4.9/5.0 **Total Reviews:** 109 ## About Atriuum ILS Atriuum is a cloud-based Integrated Library System (ILS) solution designed to assist libraries of all sizes in managing their operations efficiently. With over 30 years of library technology and automation expertise, Atriuum offers a comprehensive suite of tools tailored to enhance the user experience for library staff and patrons. This system is particularly beneficial for libraries seeking to streamline their processes while providing a modern user interface. The target audience for Atriuum includes public libraries, K12 schools and districts, academic institutions, and special libraries that require a robust system to manage their collections, patron interactions, and administrative tasks. The software is designed to meet the diverse needs of these libraries, enabling them to effectively manage resources, track circulation, and facilitate user engagement. Specific use cases include managing eBook collections, providing mobile access to library resources, and generating customizable reports that inform decision-making. Key features of Atriuum include its configurable user interfaces, which allow libraries to tailor the look and functionality of their online catalog to better serve their patrons. The introduction of the Gallery OPAC interface enhances this experience by providing a modern, mobile-responsive catalog that showcases enriched content, making it visually appealing and user-friendly. Patrons can easily navigate the catalog, access resources, and manage their accounts through self-service options, including renewals and reservations. Atriuum also supports industry-standard protocols such as SIP2, NCIP, and Z39.50, ensuring compatibility with a wide range of library systems and services. Additionally, the integration of LDAP and Google Single Sign-On (SSO) simplifies the authentication process for users, enhancing security and ease of access. With these advanced features, Atriuum stands out in the market by offering an affordable solution that does not compromise on functionality or user experience. In summary, Atriuum is a versatile and powerful ILS that caters to the evolving needs of libraries. Its advanced features, user-friendly design, and cost-effectiveness make it a valuable tool for libraries aiming to enhance their service delivery and operational efficiency. By leveraging Atriuum, libraries can better engage with their patrons and optimize their resource management, ultimately fostering a more dynamic and accessible library environment. ## Atriuum ILS Reviews ### 1. Effortless to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina S. | Office Professional, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Atriuum ILS?** I love how easy it is to use, and their customer support is always fantastic. We’ve had no issues with connection or downtime, which keeps everything running smoothly. Our patrons also love the new look of the OPAC and how simple it is to navigate. The features Atriuum offers work really well for our library’s needs. **What do you dislike about Atriuum ILS?** Honestly, nothing comes to mind. I’ve been working with Atriuum for seven years and have never considered switching. It consistently meets our needs and has been a reliable system for our library. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum streamlines our circulation, cataloging, and patron management processes, making daily operations smooth and efficient. It reduces staff workload by simplifying tasks, improves accuracy in our records, and provides patrons with an intuitive, user-friendly OPAC. Overall, it helps us offer better, faster service to our community. **Official Response from Barton Eby:** > Thank you for your glowing review of our Atriuum ILS! We are thrilled to hear that you find our system easy to use and that our customer support has been outstanding. It's wonderful to know that Atriuum is meeting all your library's needs and that your patrons are enjoying the new OPAC. We appreciate your loyalty over the past seven years and are delighted to hear that Atriuum has been a reliable and efficient solution for your library. If you have any questions or need help down the line, don’t hesitate to reach out. We’re always here to make sure you have a positive experience with Atriuum. Thank you for choosing Atriuum! ### 2. Great Product! Awesome Support!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina M. | Teacher-Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Atriuum ILS?** Atriuum is a reliable, user-friendly library system that makes everyday tasks like cataloging, circulation, reporting, and patron management simple and efficient. Its web-based design allows access from any device, and the modern catalog and mobile app make it easy for patrons to engage with library resources. The system integrates smoothly with eBook platforms and student information systems, reducing extra work for staff. Reporting tools are strong and useful for tracking circulation, inventory, and administrative needs. Regular updates keep the system current, and customer support is consistently responsive and helpful. Overall, Atriuum offers excellent value for schools and small-to-mid-sized libraries, providing a well-rounded solution without unnecessary complexity. **What do you dislike about Atriuum ILS?** The reports can be difficult to navigate, but the support offered by Booksytems offsets this negative. If you are new to the library and Atriuum, it can be a steep learning curve. **What problems is Atriuum ILS solving and how is that benefiting you?** Recent updates to the help section have made figuring things out on my own easier. Reporting tools make it easier to track circulation, inventory, and administrative data. Overall, Atriuum saves time, reduces complexity, and improves both staff efficiency and the user experience. **Official Response from Barton Eby:** > Thank you for your excellent review! We’re delighted that Atriuum has been a reliable and easy-to-use system for your library, and that our support team has been helpful. We appreciate your feedback about reports and the learning curve — we’re always working to make things even smoother. Thanks for being part of the Book Systems family! ### 3. A library media specialist's personal digital assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Beverly H. | Library Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Atriuum ILS?** Atriuum is a spectacular library automation software that has significantly streamlined our library management processes. One of the features I truly appreciate is how seamlessly it integrates with our student management system. This integration makes accessing student information quick and effortless, while still giving me the autonomy to adjust student records as needed—something that adds a lot of flexibility to my workflow. The user interface is intuitive, and the software is robust enough to handle everything from cataloging to circulation smoothly. It has made managing our resources and student checkouts much more efficient and reliable. The program contains extra features, but works "like it has common sense" that allows me to easily complete any task I ask it to perform. What truly sets Atriuum apart, however, is the outstanding customer service. Suzanne Lewis is always personally available to answer any questions I have, and her support has been invaluable. I’ve also attended several workshops she has conducted, which have helped me tremendously in my role as a librarian. Overall, Atriuum is an outstanding tool that combines power, flexibility, and ease of use, making it an essential part of our library’s daily operations. It is the first program I turn on in the morning and the last I use in the afternoons. **What do you dislike about Atriuum ILS?** There are no downsides, but I do have one thing I would like to incorporate. The only enhancement I would love to see in future updates is integration with Renaissance. Being able to view a student’s test records and automatically import their ZPD (Zone of Proximal Development) would be a game-changer, enabling even more tailored support for our students’ reading growth. I currently have to toggle between the two programs or import the information from a CSV file. I realize that is a lot to hope for because it would require two independent companies to share data. **What problems is Atriuum ILS solving and how is that benefiting you?** It solves the problem of not only checking in and out books, but also managing my student data. I am a numbers person, and I know with Atriuum, my data is accurate and secure. I also love being able to import almost any information I need through CSV files. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum ILS! We are excited to hear that the software has streamlined your library management processes and that you appreciate its seamless integration with your student management system. We greatly appreciate your feedback regarding the user interface, flexibility, and efficiency of the software. We understand your desire for integration with Renaissance, and we will certainly pass your suggestion along to our development team for consideration in future updates. We are always looking for ways to enhance our software to better meet the needs of our users. If you have any further suggestions or feedback, please feel free to reach out. Thank you for being a valued customer! ### 4. Excellent support, price, and product. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Information Services Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Atriuum ILS?** It is very intuitive and easy to use. New staff are up and running in no time! My second favorite thing, as the manager of the tech side of our ILS, is that I can use RegEx in my reports. This makes it very powerful for getting information (and also for making the occasional mass-edit of our data). I also love that it gets updated frequently and meaningfully. Book Systems is always making improvements to an already great product. Our last ILS hadn't changed anything in years. Switching to Atriuum was painless. **What do you dislike about Atriuum ILS?** It is not the most visually appealing: there are some menus that are just plain text links all lined up and it takes a few extra moments to find what I want every time. Fortunately, this is mostly a problem for less common tasks. Common tasks have much friendlier buttons and icons. **What problems is Atriuum ILS solving and how is that benefiting you?** It was much more cost effective than our previous ILS and does a lot more, all while listening to us and making improvements all the time. They have made cleaning up our data much easier. **Official Response from Barton Eby:** > Thank you for your detailed feedback! We're thrilled to hear that you find Atriuum ILS intuitive, powerful, and continually improving. We appreciate your input on the visual aspects and will take that into consideration for future updates. It's great to know that Atriuum has made a positive impact on your operations by being cost-effective, feature-rich, and user-friendly. If you have any specific suggestions for enhancing the visual appeal or streamlining any processes, please feel free to share them with us. We're here to assist you every step of the way and look forward to continuing to provide you with exceptional service. ### 5. Excellent Experience with Atriuum ILS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Atriuum ILS?** Not only is the software for the ILS impressive, but the customer service and IT response is phenomenal!! **What do you dislike about Atriuum ILS?** If I have to say anything negative, it would be that occasionally required software downloads for applications, like the receipt printer, do not want to behave with staff workstations and require IT or staff to review and change settings. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS improves cataloging speed, integration with MeLCat and Libby's online catalogs, and provides an app through Librista to allow patrons to easily manage their accounts. All of this frees up staff time and allows for patrons to have a streamlined experience. **Official Response from Barton Eby:** > Thank you for sharing your excellent experience with Atriuum ILS! It's great to hear how Atriuum ILS is benefiting you by improving cataloging speed, integrating with MelCat, and providing a user-friendly app for patrons. If you ever encounter any issues or have further feedback, please don't hesitate to reach out. We're here to help and ensure you have a seamless experience with Atriuum ILS. ### 6. I LOVE this Library Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie T. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Atriuum ILS?** I love the customer support and my salesman/vendor, Bruce Price, is amazing. Any time I have a question, they get me to the appropriate tech person in no time. Uploading records and maintaining the database is super easy. The themes for the OPAC are always a hit. **What do you dislike about Atriuum ILS?** Patron picture upload can be a little sketchy - I usually end up calling a tech person to walk me through it. They are so very helpful each time I call. **What problems is Atriuum ILS solving and how is that benefiting you?** Keeping us on track with overdues and the notices that we send out to the student advisors and parents. Plus help with determining the age of the collection and what is to be considered for weeding. ### 7. Our conversion process to change ILS to Atriuum was very simple. **Rating:** 5.0/5.0 stars **Reviewed by:** LuAnn S. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Atriuum ILS?** Home Screen is easy to use for my staff and myself. The implementation process was very informative and easy to guide us through the steps. If I had any questions, I called and received my answer the same day. Customer support was very helpful . There are so many great features when using Atriuum . I like the statistical reports, adding or editing a new patron, and when cataloging, the process is very easy. The integration process was very easy. I liked the timeline. This way I knew where we were in the steps on becoming live. Patrons and staff both are liking the mobile app. They can look at their account, put a reserve on a title, put a hold on a book or look up a title to see if we have it. The patrons can use Atriuum anytime and often. They are able to see their history, etc. **What do you dislike about Atriuum ILS?** I have not really found a dislike when using Atriuum. The only thing I have found is the reports are a little hard to use. **What problems is Atriuum ILS solving and how is that benefiting you?** It is helping us maintain our ILS with easy and total control. ### 8. I had a very good experience with Atrium **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy G. | A.R>Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Atriuum ILS?** Any time I have had a problem with something I was trying to do and didn't know how to do it, they were there to help me out. When I have seen them at a conference and spoke to them about an issue I was having, Mrs. Susan would not let me walk away until she seen my issues were fixed. The people are very friendly and very willing to help. The system is easy to use and easy to understand. I highly recommend Atrium to anyone that has a library. **What do you dislike about Atriuum ILS?** I have not had an experience that I did not like **What problems is Atriuum ILS solving and how is that benefiting you?** Atrium ILS has solved every issue that I have contacted them about. ### 9. Atriuum, The Iceburg of ILSs **Rating:** 5.0/5.0 stars **Reviewed by:** Emily C. | Assistant Dirtector, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Atriuum ILS?** Atriuum operates much like an iceberg—its surface presents a user-friendly and intuitive interface, making it easy to learn and navigate. However, beneath this simplicity lies a robust and highly versatile system with nearly limitless potential. As I explore its deeper functionalities, I continue to uncover its extensive capabilities. Additionally, whenever I encounter a challenge, Atriuum’s customer service team consistently provides exceptional support, going above and beyond to assist me. **What do you dislike about Atriuum ILS?** There are few aspects of Atriuum that I find challenging. Given its extensive capabilities, the wealth of information can sometimes feel overwhelming. However, I proactively reach out to support before frustration sets in, ensuring efficiency in locating the right report **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS makes library management easier by streamlining cataloging, circulation, and reporting. It saves time, helps track materials efficiently, and provides valuable insights through detailed reports. For me, this means smoother operations, better decision-making, and more time to focus on patrons. Plus, their great customer support ensures any issues are quickly resolved. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum ILS! We are delighted to hear that you find our system both user-friendly and powerful and that our customer service team has provided you with exceptional support. We understand that navigating extensive features can sometimes feel overwhelming, but we are here to help. If you ever feel lost or need assistance in exploring specific functionalities or generating reports, please do not hesitate to reach out to us. We are more than happy to guide you and ensure you make the most of Atriuum. We truly appreciate your feedback. Thank you for choosing Atriuum! ### 10. Atriuum for Church Library **Rating:** 5.0/5.0 stars **Reviewed by:** Kara W. | Director of Family Ministries, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Atriuum ILS?** Atriuum provides church volunteers with all the resources necessary to provide a quality database and visually appealing, plus easy to use platform for church members at a reasonable cost. We are thrilled to transition our church database to Atriuum this fall and grateful for all the training and support to make this transition as smooth as possible. **What do you dislike about Atriuum ILS?** I don't have anything negative to say about Atriuum at this point in our transition. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum will offer our church members a visually appealing database to search the books in our library collection. **Official Response from Barton Eby:** > We appreciate your feedback and are pleased to hear that Atriuum is offering a visually appealing and easy-to-use platform for your church members. Thank you for choosing Atriuum! ### 11. Atriuum ILS-Best Friend for Novice Librarians! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Librarian, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Atriuum ILS?** The most helpful thing about this system is how direct/user friendly all of the features are especially for a new librarian with limited experience. **What do you dislike about Atriuum ILS?** I feel like a lot of other schools use Destiney products so sometimes it is hard to find answers on youtube for really niche things or ask other librarians in my area for advice. **What problems is Atriuum ILS solving and how is that benefiting you?** It is easy to use and benefits me directly as a way to keep track of my library as a management system. It is easy to use and my students are able to use it easily. **Official Response from Barton Eby:** > It's awesome to hear that Atriuum ILS is helping you manage your library and making things easier for both you and your students. We really appreciate your feedback and are committed to providing a system that continues to work well for your library. ### 12. Atriuum for libraries **Rating:** 5.0/5.0 stars **Reviewed by:** Carol D. | District Lead Librarian, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Atriuum ILS?** I have used Atriuum every day for over 12 years, and I really like using it. When I first started using Atriuum, I had to teach myself and it was easy to implement. Atriuum is user friendly and everything is organized by tabs that you can open to find the specific topic you are looking for. The support is also easy to use and they always get back to you quickly. Atriuum also integrates seamlessly with the other programs that our school is using. **What do you dislike about Atriuum ILS?** The one thing that I would like to see added is the feature for Administrators to make certain fields mandatory when cataloging a record. This would be helpful when you have Paralibrarians cataloging. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum allows us to manage 22 libraries in our school district. All the features make it a benefit and easy to use as an administrator. ### 13. Glad to be backwith BookSystems and Attrium! **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Atriuum ILS?** The ease of use and the features it offers! **What do you dislike about Atriuum ILS?** So far I haven't seen anything I don't like! **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum makes everything easier. Patron usage is much easier to explain and they catch on faster. The many options have helped the staff in running reports needed to more efficiently run our library. Easier cataloging has been a HUGE help for our cataloger. We also love that you can search donated books by the Donor or by the Person it was given in Memory of! This feature is one we've wanted for years! Their quick response when support is needed is off the charts and always spot on! ### 14. Even this 50 year-old can do it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer O. | Librarian, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Atriuum ILS?** The system is easy to use and very convenient. I like the options for student use and love the interactive OPEC system **What do you dislike about Atriuum ILS?** The inputting of student information can be hard and tedious. **What problems is Atriuum ILS solving and how is that benefiting you?** The Inventory system is a great at keeping track of our books. **Official Response from Barton Eby:** > Thank you for submitting your review and providing feedback on the process of manually entering student information into Atriuum. To simplify this task, we recommend exporting your student data from your Student Information System (SIS). Atriuum is compatible with any SIS that can export data in a .csv file format (either comma or tab-delimited). This exported data can then be easily imported into Atriuum. Additionally, you can set up automated nightly imports of student data, which can save you a significant amount of time and reduce the hassle of manual data entry. If your school uses PowerSchool SIS, you can also purchase our PowerSchool API to import student data directly from PowerSchool into Atriuum. If you need assistance with the setup, please contact our technical support at (888) 289-1216 or email us at support@booksys.com. ### 15. It's very user friendly. I love how I'm able to generate so many different reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry F. | Head Librarian/Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Atriuum ILS?** I absolutely love how I can create different themes for the students to view each month. I love how the rotation generates the most checked out books that the students are checking out frequently. It's just a great program! **What do you dislike about Atriuum ILS?** I've not had any issues with Atriuum.LOV **What problems is Atriuum ILS solving and how is that benefiting you?** It is very beneficial to mean by helping me with classifying students by grade and even teachers. **Official Response from Barton Eby:** > We're delighted to hear that you love using Atriuum ILS to create different themes for students and track the most checked out books. We're glad that Atriuum is helping you classify students by grade and teachers. Thank you for sharing your positive experience with us! ### 16. The customer service and tech support people are beyond helpful and informative! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Atriuum ILS?** The customer service is helpful, tech and any issues I have! The OPAC is great. **What do you dislike about Atriuum ILS?** his company needs to offer free training every year or every other year on its updates to current subscribers. In person or Zoom meetings are needed at least every other year. PD PD PD for librarians is rare, and for you to provide this would be a great benefit. **What problems is Atriuum ILS solving and how is that benefiting you?** Downloading Marc records from the provided data bases is an excellent time saver. I appreciate the email notices to students when they have a late item. I enjoy having the choices for the OPAC interfaces and I would like more colors/choices for the librarian's desktop. They help me so much! ### 17. New Library Director **Rating:** 5.0/5.0 stars **Reviewed by:** Lori P. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Atriuum ILS?** The system support has been amazing. Any queston I have had has been answered with ease or with a clear path to help to tech support or someone who specializes in the area in question. Getting connected with knowledgable people is so important when learning the system. The tutorials are also helpful. I love the ease of adding new books either by entering the isbn number or by searching the database. The check in/check out process are very simple for our circulation assistance to learn. **What do you dislike about Atriuum ILS?** Getting to the right section to change things within the system is sometimes cumbersome as there are so many labels for each section and once you get into the section there are a lot of lines per subject. For example: the settings for the receipt printer are buried in three layers of clicks before you get to the subject needed and if you've gone the wrong direction you have to back out and click through all of the layers again. I am not sure the solution, but I prefer to be able to figure things out on my own than to call for help and the system does not seem to be very intuitive. I understand the struggle of making one system fit thousands of libraries so I'll just call for help when needed... **What problems is Atriuum ILS solving and how is that benefiting you?** I am so new to using this product that I do not feel I can answer this question effectively. **Official Response from Barton Eby:** > Thank you so much for your kind words about our support and how easy it is to add new books to Atriuum! We’re sorry you’ve had trouble navigating the system. Please know that we’re always working to improve for our users, and we genuinely appreciate your feedback—it helps us improve! If you need further assistance, please don't hesitate to reach out to us. ### 18. Love this system. **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne M. | Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Atriuum ILS?** I have been using Atriuum for various years after using 2 other systems at different jobs. I think it is super easy, and especially like the new upgrades, makes life much easier, and volunteers and patrons really like the new feature to find out what is available at the library instead of googling other books etc. Catalog and online versions are very nice and clean and easy to use. **What do you dislike about Atriuum ILS?** Some older volunteers take a while to understand the flow, but that is understandable, as they have never catalogued a book before. It takes a few tries to get familiarized with it. **What problems is Atriuum ILS solving and how is that benefiting you?** The new feature with listing all the authors books and showing which are in the collection is very helpful. **Official Response from Barton Eby:** > Thank you so much for your positive review, Yvonne! We appreciate you sharing your experience using Atriuum, and we're thrilled to hear that it is positively impacting your library operations. Your support means the world to us! If you liked our last update, you'll love what's coming in the next update. Your 5-star review not only means the world to us but also helps other libraries considering a new ILS make an informed decision. Once again, we greatly appreciate your support and positive review! ### 19. Huge improvement over my former system!! **Rating:** 5.0/5.0 stars **Reviewed by:** Loree C. | Franklin Elementary School Librarian/Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Atriuum ILS?** It is so easy to figure out. I have had systems that were so confusing that I just wanted to do so much by hand. Atriuum was so easy to implement. As an elementary librarian of over 700 students, I frequently check out 150-200 books a day, so I need something that is capable of keeping up with me. It was so much more easy to integrate than my former one. This system is fast for catalogueing. Keep track of records has never been so simple and quick. Inventory is a snap, condsidering you don't have to have your shelves in perfect Dewey order. I love that I can send emails to teachers remind students of overdue books. Atriuum also has wonderful customer support. My representative is always available and has up to date inforamtion to questions that I may have. I would not have any other system! **What do you dislike about Atriuum ILS?** I have nothing but great things to say about Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum allows me to keep records for my school to share with my administrators and with the state in case of audits. It allows me to be responsive to the needs of my students and staff. It helps me with all my needs. **Official Response from Barton Eby:** > Thank you for your fantastic feedback and review! If you have any questions or need assistance, please don't hesitate to reach out. We are here to support you every step of the way. Thank you for choosing Atriuum and Book Systems for your library needs. Happy Holidays! ### 20. The best! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather T. | librarian, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Atriuum ILS?** It is so easy to use! For the money, it can't be beat! If I have to be absent from my school library job, I can easily train a substitute to fill in for me. Anytime I have ever had questions and call the 800#, I usually get to speak with someone immediately. **What do you dislike about Atriuum ILS?** There are no downsides to Atriuum. It is the best! **What problems is Atriuum ILS solving and how is that benefiting you?** Before I started working in this school district, we had no automated library system. Atriuum has been wonderful. ### 21. Atriuum is the best software for libraries **Rating:** 5.0/5.0 stars **Reviewed by:** Patti S. | Head librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Atriuum ILS?** I have been using Atriuum for over twenty years at my school library. It is the most user friendly software for libraries available. My students love the kid-friendly OPAC with fun designs that can set to automatically change with the seasons. I use Atriuum's customizable toobar at the top to make frequent jobs a snap. It is easy for me to access reports, and I can change the way they are sorted or add columns of information I need. Importing marc records is simple. Best of all, the tech support is not outsourced. The customer service is handled right there in their office with a professional and courteous staff who know the program inside and out. They always treat me like I'm a priority even though we are a small school library. **What do you dislike about Atriuum ILS?** I don't have any complaints about this software or about Book Systems, Inc. **What problems is Atriuum ILS solving and how is that benefiting you?** They have useful updates. They have saved me a lot of time spent adding new patrons by linking my program with PowerSchool. **Official Response from Barton Eby:** > Thank you so much for your fantastic review! We’re absolutely thrilled to hear that you’ve been using Atriuum for over twenty years and that it’s become such a valuable tool for your school library. It’s wonderful to know that your students enjoy the kid-friendly OPAC and that our customizable features make your job easier. We’re especially proud of our tech support team, so your kind words about their service mean a lot to us. We truly appreciate your loyalty and support over the years. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Thanks again for being such a valued part of the Atriuum family! ### 22. K-12 Librarian Review of Atrium ILS **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. | School Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Atriuum ILS?** I absolutely love using Atrium ILS! It can do so much, but yet it is pretty simple to learn how to use. It has truly made my job easier. I have student helpers and the ease of use allows me to easily teach them how to use it. I love all the different reports I am able to run, but it makes it even better that I am able to customize them to fit my individual needs. The customer support is one of the best I've seen. I can not say enough great things about their customer support! Anytime I have ever contacted them, they reply quickly. They are very friendly and knowledgeable and have always been able to fix any issues I may have had. I highly recommend Atrium ILS. You will not find a better management system for your library! **What do you dislike about Atriuum ILS?** Most of the time if I do call, rather than email, the technicians are busy and have to get back with me, but it has always been within 24 hours, so I can't really complain about that. I really don't have anyting I dislike. **What problems is Atriuum ILS solving and how is that benefiting you?** They have always been helpful in helping my find the reports I need and teaching me how to customize them to fit my needs. **Official Response from Barton Eby:** > Thank you for your glowing review of Atriuum ILS! We are thrilled to hear that you find Atriuum user-friendly and that it has made your job easier. We appreciate your kind words about our customer support team and are delighted to know that they have been able to assist you promptly and effectively. We understand your feedback about occasionally having to wait for a callback, and we will strive to improve our response times to ensure a seamless experience for you. If you ever have any further questions or need assistance with customizing reports, please don't hesitate to reach out. Thank you for recommending Atriuum ILS, and we look forward to continuing to support your library management needs! ### 23. Middle School Media Specialist's Review of Atriuum ILS **Rating:** 5.0/5.0 stars **Reviewed by:** Carla T. | Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Atriuum ILS?** I love the ease of the program. It has all of the bells and whisltles anyone could ever want , but still remains super easy to learn to use and to navigate. I can create my own custom reports in the blink of an eye and that makes my job so much easier. Last year, we switched from our own server to having Atriuum host our data and that has been amazing. Atriuum is linked to our Powerschools and data flows seamlessly from one to the other. It's updated daily to reflect when students enroll or withdraw and our students are managed without our tech people at our school having to do anything. I am ready to check out books on my first day of school with students becasue of this. Best of all, their customer service is outstanding. When you call them, you get personalized service. You can call their office and talk to an actual human being. They know you are when you call and they remember your school and situation. I'm always thankful for the hands-on service they provide from our sales reps to the technicians that you deal with when you have to place a service call for technical help. They are friendly and always helpful, from the hardest question to the simplest. I'm so grateful that we chose their company years go. They provided us with top of the line software then and continue to do so now. I've worked in two different school systems and two different libraries, elementary and middle school, and this product has served us so well in both school systems and both types of libraries. Of all of the programs I've ever used in schools, I can honestly say this one is my very favorite because it alwasys works and the company stands behind their project 100%! **What do you dislike about Atriuum ILS?** The only downside is sometimes when you do need technical help, the technician will have to schedule a service call instead of having someone on the phone with you immediately. That being said, I haven't had to schedule a service call in about three years because this program just works, so that really isn't a problem for me at all. Since we switched to having them host our data, we have had zero issues, from my school or any of our other libraries in our school system. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS has eliminated our need to have our tech director import our student data into our library management system. Instead of it being done wrong and students ending up in the wrong classes or even grades and it taking him weeks to get our data imported so we can check out books to our students, with Atriuum ILS, we have cut out the middle man. They host our data. It works seamlessly with Powerschools and our student data is ready to go on the first day of school. This alone has been a gamechanger for the schools in our system. This makes my job easier because I don't spend days at the beginning of school checking data to make sure my students are imported correctly. It saves me so much valuable time. **Official Response from Barton Eby:** > Thank you for sharing your detailed feedback on Atriuum ILS! We are thrilled to hear that you love the ease of the program, the seamless integration with Powerschools, and the outstanding customer service. We appreciate your kind words about our personalized support and the efficiency of our software. We understand your feedback about the scheduling of service calls and will take this into consideration to improve our support process. We are glad to hear that you haven't needed to schedule a service call in three years due to the program's reliability. We are delighted that Atriuum ILS has made your job easier and saved you valuable time. Thank you for choosing us as your library management system provider. If you ever need assistance or have any questions, please don't hesitate to reach out. We are here to help! ### 24. Media Specialist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn D. | Media Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Atriuum ILS?** Easy to use. Our students can use the program by themselves. **What do you dislike about Atriuum ILS?** Nothing so far. It is a user-friendly program and we haven’t had any issues with it. **What problems is Atriuum ILS solving and how is that benefiting you?** Very easy to use check in and check out system. ### 25. We have used Atriuum for 12 years and find it to be very reliable and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth T. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Atriuum ILS?** We especially like the web based advantage of being able to access it anywhere and anytime to service our patrons. Even when our physical books were recently destroyed in a fire, because our catalog was stored offsite, we were able to reconstruct and easily order replacements using the excellent reports feature. Our patrons love the Librista app because they can search the catalog while on the go and reserve books anytime. In 12 years we have had very few problems and none that were not resolved very quickly. **What do you dislike about Atriuum ILS?** It is not a huge problem, but we would prefer a better way to select patrons when sending form letters. **What problems is Atriuum ILS solving and how is that benefiting you?** Being a web based software gives us great flexibility ### 26. Reliable ILS **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra H. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Atriuum ILS?** Atriuum ILS is a dependable system that offers outstanding functionality. It has a great user experience for both the patrons as well as library staff. The homepage is very customizable with relevant and useful features. It is much more user friendly than other systems I have used. **What do you dislike about Atriuum ILS?** The analytics could be stronger. I would love to be able to analyze genre circulation. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS keeps our library organized and dramatically increases the findability of our collection. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum ILS! We appreciate your feedback about the analytics feature, and we will certainly consider enhancing it to include genre circulation analysis. We're pleased to hear that Atriuum ILS is helping to keep your library organized and improving the discoverability of your collection. If you have any more suggestions or feedback, please don’t hesitate to reach out. We’re here to help! ### 27. THE Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Hope C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Atriuum ILS?** We have been with Atriuum since 2013 and have enjoyed the system very much. The initial transition was trouble free and included training, lots of Q&A and attention from the team at Atriuum. The support team is always available by phone or email for any questions, needs and concerns. The OPAC view is clean, friendly and easy for anyone to use. We love to calendar the themes to display each month or holiday. Adding the Overdrive tab on a search was a great addition so we can promote our other eBook options. We have enjoyed a constant, internet-based product that is never “down”. We are able to use the site across all devices in house and even offer new cards and checkouts during outreach programs on mobile devices. Librista app has also been gaining popularity with our patrons. A digital library card is priceless! The Reporting options are extensive. A library often needs to report on many types of information and Atriuum’s options are abundant enough to fulfill the reporting requirements. Looking ahead, Atriuum consistently evaluates library needs for the future, regularly offers upgrades within the program and works diligently to make libraries aware of changes and enhancements to the program. Sulphur Springs Public Library gives Atriuum 5 stars on customer service, a high quality program and the practicality of a user friendly product for patrons and library workers. Thanks! **What do you dislike about Atriuum ILS?** As a Public Library we would like more flexibility in linking Adults and Juveniles. **What problems is Atriuum ILS solving and how is that benefiting you?** Reporting is a large part of a library's requirements and Atriuum is still working on how best to advise public libraries on state annual reporting. **Official Response from Barton Eby:** > Thank you for your 5-star review! We're thrilled that you have been enjoying Atriuum since 2013, and we greatly appreciate your comments. Your feedback about wanting more flexibility in linking Adult and Juvenile accounts is important to us. Someone from Book Systems will contact you for more details to ensure we fully understand your specific needs. Your feedback helps us continue to develop Atriuum to meet the needs of our customers. Thanks again for submitting your 5-star review! ### 28. Great Library System **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie H. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Atriuum ILS?** Atriuum customer service is incredible! I can email or call and my questions or problems are responded to quickly. The IT department is also very creative and able to create reports specifically for my library needs. The reps are also responsive and positive. I appreciate their patience and willingness to go through step by step any problems I might have or questions on how to fix a problem. I appreciate the reports. They are exactly what I need to report to the State and the Library board. **What do you dislike about Atriuum ILS?** Some of the help tutorials are hard to understand. **What problems is Atriuum ILS solving and how is that benefiting you?** They help me upload MARC records, reach our patrons with emails, monthly reports, inventory, posting our catalog online, and supplies for our library. It is very easy to navigate and to train employees on checking out, checking in, and adding patrons to the system. **Official Response from Barton Eby:** > Thank you for your kind words about our customer service and your appreciation for the reports you need for the State Library and Library Board. We value your feedback on our tutorials and are in the process of updating our video content. In addition, we are revamping our online Help to offer a new look and feel that will provide users with quicker access to topics directly related to their tasks, along with streamlined and user-friendly content. We hope this will help provide you with a better understanding of any topic for which you are seeking help. Thanks, again for your wonderful review! ### 29. A Church Librarian's Review of the Atriuum ILS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Atriuum ILS?** Customer support is top notch at all points. All inquiries are treated as important by administrative and marketing staff members and are answered quickly and efficiently . It is also very easy to get in contact with technical support staff and they work quickly to provide either a remote fix, or understandable information on how the issue can be resolved by the user themselves. I am especially impressed by the respect with which the technical support staff treats user suggestions for changes or adjustments in the system. Over the years of using Atriuum, I have noticed that suggestions that I ( and other customers, no doubt) have made about one detail or another that might improve the user experience have actually been incorporated into updated versions. It is very gratifying to have a software provider listen that well. The Atriuum ILS is straightforward and easy to use once the software has been learned. Most of the operations are transparent and intuitive for trained professional staff and relatively easy to teach to library volunteers using the technical parts of the system. Additionally, we have found that most library patrons who have any familiarity with library ILS systems have few problems learning to navigate the Atriuum system. The variety of features that come with the system make it adaptable for most users. The conversion from our previous system to Atriuum was moderately painless, due mainly to the great assistance we received from sales and technical support staff. I have never regretted selecting Atriuum as our provider. **What do you dislike about Atriuum ILS?** The support center is busy and sometimes it is necessary to wait for a callback before you can get assistance. That said, they always respond to calls for assistance. **What problems is Atriuum ILS solving and how is that benefiting you?** The ability to resource the cataloging records of other institutions to apply to our own cataloging process; Checking and correcting technical records is relatively easy for staff; Jacket images make it easier for staff and patrons to find materials on the shelf; Color coded links make it easier for users to expand their search patterns; The software presents an attractive and open page for users **Official Response from Barton Eby:** > We are pleased to hear that Atriuum ILS has been beneficial to your library in various ways, such as facilitating cataloging processes, improving search capabilities, and providing an attractive user interface. We are committed to providing a system that meets the diverse needs of our users, and we appreciate your insights into how Atriuum has positively impacted your library operations. ### 30. Atriuum Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gina P. | Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Atriuum ILS?** I like how user friendly it is, and I also appreciate how easy it is to get answers to questions when I have them. **What do you dislike about Atriuum ILS?** I don't have anything to say that I dislike at this time. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum makes my job as a librarian so simple. I can check in/out books, look up books, add inventory, and much more very easily. ### 31. It’s easy to use once you get used to it. **Rating:** 5.0/5.0 stars **Reviewed by:** Monica N. | Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Atriuum ILS?** It’s pretty straightforward on how to manage your inventory and checking in/out items. **What do you dislike about Atriuum ILS?** There are times where you do need to do several steps before getting what you want **What problems is Atriuum ILS solving and how is that benefiting you?** As of right now I don’t have any problems ### 32. Intuitive, easy to navigate system **Rating:** 5.0/5.0 stars **Reviewed by:** Grace W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Atriuum ILS?** I feel like it is fairly intuitive and easy system to navigate. I also really appreciate how customizable it can be. It is nice that almost every aspect can be customized. The rare occasions I have needed assistance, the customer service and tech support have been fantastic with very quick responses. We use Atriuum daily at our library and I have observed other staff have been able to learn the system quickly. **What do you dislike about Atriuum ILS?** Sometimes it is difficult to navigate on another staff member's login when I am trying to show them how to do something. Because the system is so customizable and we're all creatures of habit, it can sometimes be challenging when faced with an alternative interface. Never a major problem but a minor inconvienience. **What problems is Atriuum ILS solving and how is that benefiting you?** Very excited about the latest version that will allow two way texting and fix the gmail bug that bounces emails. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with using our Atriuum ILS. We're glad to hear that you're excited about the latest version's upcoming features. We really appreciate your feedback and for being a valued user of Atriuum! ### 33. Very easy to work with and learn! **Rating:** 5.0/5.0 stars **Reviewed by:** Karyn W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Atriuum ILS?** I really like the quilt look in the kids' catalog. I also like how easy it is to use the system on the librarian side. Patrons seem to like using it, and we have not had any problems. The community features for us to display our programs are very helpful and seem to be bringing more attention to our programming. Customer support has been good. Once set up- our patrons did not have much trouble adjusting to the newness of using it. I like the customization on the staff side so I can quickly go to the tabs I use most frequently without having to search for what I need. **What do you dislike about Atriuum ILS?** I would like to see AR levels and points listed directly on the results page without having to click on the individual title. **What problems is Atriuum ILS solving and how is that benefiting you?** It is much easier to see which location our materials are at and reserve them so we can quickly transport them to the other location. Also, renewing and getting between screens is very easy and requires fewer steps than our previous system. This has resulted in faster training of new people. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum ILS. We're pleased to hear that the system has made it easier for you to manage materials across locations and has streamlined the training process for new staff. We have noted what you suggested about displaying AR levels and points on the search results of the Gallery OPAC, as we have had others request this enhancement. Our update to version 15.1 will allow patrons to toggle on/off, automatically displaying AR and other Reading Programs on the initial search results. We will stay in touch and let you know as soon as it is ready for release and apply the update. Thank you for sharing your valuable feedback with us. ### 34. Small Library Atriuum User **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Atriuum ILS?** We have used Atriuum at our small library for many years. We upgraded from Concourse. It's a great system for us. What do we like best? It's very user friendly and Book Systems makes it even easier because they are quick to assist if there are ever any problems. We've had next to no problems in all the years we've used this platform. **What do you dislike about Atriuum ILS?** There are so many options and possible ways to create reports and it can get a little overwhelming..but Book Systems is always quick to help so that makes it easier. **What problems is Atriuum ILS solving and how is that benefiting you?** A web-based system that doesn't require us to have a server is HUGE for us. We are small and our limited budget and staff aren't able to maintain an on-site server. ### 35. Atriuum ILS **Rating:** 5.0/5.0 stars **Reviewed by:** Monica G. | Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Atriuum ILS?** The Atriuum ILS is very user friendly, this program allows for book record uploads to help with the ease of importing information from vendors. **What do you dislike about Atriuum ILS?** Trying to find reports but I don't dislike anything about the program. **What problems is Atriuum ILS solving and how is that benefiting you?** No problems! **Official Response from Barton Eby:** > We appreciate your feedback about Atriuum ILS being user-friendly and beneficial for importing book records. If you need assistance with finding reports or any other aspect of the program, please don't hesitate to reach out to our support team for help. ### 36. Daily use of Atriuum **Rating:** 5.0/5.0 stars **Reviewed by:** Faith J. | School Librarian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Atriuum ILS?** Atriuum ILS is very user-friendly. The technical staff merged the old system with Atriuum seamlessly. Customer support led me through a first-time user training that was extremely helpful and pointed out all of the daily features. **What do you dislike about Atriuum ILS?** I have a difficult time finding reports that I don't use often. **What problems is Atriuum ILS solving and how is that benefiting you?** None at this time ### 37. Atriuum is wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Joy W. | Library Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Atriuum ILS?** Anytime I've had issues setting up classes, they have always been super helpful to help get these issues resolved in a timely manner. **What do you dislike about Atriuum ILS?** The only part that I dislike about Atriuum is the help section. It pulls many different topics when trying to find directions for how to do a certain task. However, I will say that I've called Atriuum and asked specifically how to do something and they've walked me through the steps. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS has solved setting up classes to begin the school year. They sync their system with our schools system to make registration of users simple. **Official Response from Barton Eby:** > Thank you for your kind words about our support team's assistance in setting up classes. We appreciate your feedback about the help section and have taken steps to update our help system in the next release of Atriuum. The new Help system has a modern look, robust functionality, and context-sensitive information that will guide you effortlessly to related topics, enhancing your understanding and mastery of Atriuum. ### 38. Excellent product with excellent customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse K. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Atriuum ILS?** The catalog is easy to search for patrons and easy to maintain for staff and administration. An excellent product. **What do you dislike about Atriuum ILS?** I've not found anything to dislike about the product. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum displays our books beautfully and makes our catalog accessable to anyone in our county. ### 39. Atriuum is extremely user friendly. It does not take long for anyone to master it. **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Atriuum ILS?** It's adaptability and the ease of nanavigation. The system is also expandabe, making it easy to add to its contents. I also really like the readiness of live reports. It is also super easy to get help from customer support. **What do you dislike about Atriuum ILS?** I do not have a downside regarding to Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** Each fiscal year end I have to complete extensive reports regarding circulation, different item usage, equipment use; the use of the library by patrons as a whole. With Atriuum I can build a report according to the specifications of the questions asked and have the answers immediately. **Official Response from Barton Eby:** > Thank you for sharing your positive feedback and experience with Atriuum! Our team is committed to providing excellent customer support, so we are delighted that you find it easy to get help when needed. If you ever have any suggestions or other feedback, please do not hesitate to reach out to us. We are here to support you every step of the way! ### 40. Beyond Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle C. | Library Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Atriuum ILS?** The best part of Atriuum has been the customer service offered by Book Systems. I am also so impressed with the user friendly interface - due to bad weather we had to delay our second day of training and we could still easily use it for daily operation. And transfering to them and integrating everything we use has been seamless. **What do you dislike about Atriuum ILS?** Nothing yet! Our patrons and staff are very happy. **What problems is Atriuum ILS solving and how is that benefiting you?** It is providing instant, error free service. **Official Response from Barton Eby:** > Thank you for your glowing review! We strive to provide seamless integration and a positive experience for our customers. If you have any questions or need further assistance, please don't hesitate to reach out. We are here to help ensure that Atriuum continues to meet your needs and exceed your expectations. Thank you for choosing Atriuum! ### 41. I felt that Suzanne took her time with me and thoroughly answered all of my questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Rosemary G A. | Library Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Atriuum ILS?** They have excellent customer service associates. **What do you dislike about Atriuum ILS?** It is sometimes difficult to find the icons that I am looking for. **What problems is Atriuum ILS solving and how is that benefiting you?** It helps my students have an easy way to check out material from the library. ### 42. Positive expereience using Atriuum since 2015 **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Atriuum ILS?** The Atriuum Integrated Library System has been a cost-effective, easy-to-use, and reliable product for our library since we switched to it in 2015. It has proven to be a great tool for a library of our size. There are more expensive ILS options out there that may have more or enhanced features, however, we find that Atriuum works extremely well for a library of our size serving a community of approximately 14,000 people. The hosting and maintenance have been easy and consistent. Technical support and sales are very responsive to questions and issues. They are easy to connect with via phone or email. Atriuum covers all the features that we need to see for a library of our size and there are optional modules/services you can subscribe to that will enhance your services or increase options if they are of use to your library. Our library is open 7 days a week so Atriuum is in frequent use every day for a variety of tasks from adding new materials, managing materials, checking items in and out, and helping patrons discover what we have in our collections. The recent up to a new version of the OPAC called Gallery completely updated the somewhat dated design and layout and looks excellent. Atriuum is happy to help with questions on how to use or implement features, how to run reports or create custom reports, and how to configure and setup items to work best with your workflow. For areas where we have suggestions or would like to see new features they take enchancement requests and prioritize them based on demand. There are regular updates supported by release notes to highlight new and updated features and fixes. **What do you dislike about Atriuum ILS?** Most of my concerns about Atriuum would be small feature changes, convenience items, or updates to some features such as the self-checkout module. Most of these items would be things that would make Atriuum work a little better with our library's workflow. As more libraries transition to being fine free, we do feel that some of the management of overdue and lost items could do with updating. We would like for there to be a simpler way for the system to be able to automatically block accounts that have items that were more than a specific number of days overdue. Under the old system with fines it was easy to set fine amount, fine limits and account maximums. As we've done away with the fine portion of the billing process some more/easier options here would be nice. However, Atriuum has been happy to provide some suggestions of ways to make it work for our workflow as best we can, and take enhancement requests for consideration in future updates. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum provides an effective solution for manging our library collections, resources, and the circulation of library materials. **Official Response from Barton Eby:** > Thank you for your positive feedback! We're glad to hear that Atriuum has been a cost-effective, easy-to-use, and reliable product for your library since 2015. We appreciate your support and are committed to providing responsive technical support and continuous updates to enhance your experience. ### 43. Popular Titles for certain age level **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah H. | Elementary School Library, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Atriuum ILS?** I have used others. It is just as good and for a better price. The reports and records are great. Customer Support is the best! Suzanne is extremely friendly and very fast in her responses. **What do you dislike about Atriuum ILS?** Honestly, cannot think of anything. I have not had problems with their product. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS is keeping great records for circulation, catalogging and patrons! Could not do my job with out it. ### 44. New Atriuum user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Atriuum ILS?** Our library system is new to Atriuum. We went live on 12/1/23. The staff really appreciated the in person training. This training help with transitioning from one ILS to another. Atriuum is easy to use and, as director, I like that the staff have found the transition relatively painless. Our previous system was not the easiest to move over. There were no delays and the system was up and running on time. The public have had nothing but positive comments about the online catalog. Cataloging has also been an easy transition. Parents and staff like the kids online catalog. Our library system is part of a consortia, Atriuum has been able to handle our consortia needs easily. There has been some adjustment to the unified catalog that was unexpected but not really an issue. Customer support has been great to work with. They have gotten back to most of our requests within a 24-hour period. Support keeps us informed of the status of the request if it is something that will take time to get an answer. As new users of Atriuum, I have been extremely pleased from the initial contact through implementation, training and their ongoing support. Everyone we have talked to has been pleasant and knowledgeable. **What do you dislike about Atriuum ILS?** So far there are very few 'dislikes'. Anything that has come up as a problem, when presented to tech support, we have been satisfied with the answer/solution. Ask us in a year. The only problem that our staff have pointed out is some of the school library functions are annoying for us as a public library. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum has helped with several transition issues. We have had some authentication issues but when realized the issues were quickly reviewed. solution found and the fix put in place. At the moment we do not have a problem that is being worked on. Most of our issues were around the implementation process; these are no longer issues. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum. We're pleased to hear that the transition from your previous ILS has been smooth and that our customer support team has been able to address your requests in a timely manner. We value your partnership and we're committed to ensuring that you and your patron's experience with Atriuum remains positive. Thank you! ### 45. Small Community Library using Atriuum since 2012 **Rating:** 5.0/5.0 stars **Reviewed by:** Lori C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Atriuum ILS?** Atriuum ILS is a huge improvement to what we used before. User-friendly for librarians and patrons alike. Customer service is always super responsive and professional - ready, willing and able to help with issues and questions. **What do you dislike about Atriuum ILS?** I can't think of anything!! Great service! **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS is wonderful when it comes to reports needed for various things. Easy to understand and get the information you need. ### 46. Excellent Service and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Tara P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Atriuum ILS?** We have been an Atriuum customer for many years. Throughout our entire experience, the people at Atriuum have gone above and beyond to assist with any questions or concerns we have had in a timely manner. **What do you dislike about Atriuum ILS?** At this time, we have nothing to dislike! **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum streamlines the library management process for our librarians and end-users. **Official Response from Barton Eby:** > We are thrilled that you've shared your experience. Thank you for being such a loyal customer. We greatly appreciate YOU! ### 47. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Atriuum ILS?** Atriuum ILS has been extremely easy to navigate as a new user. Would strongly recommend to any school or public library system in need of a management program. We use this daily for our entire county and it is easily connected to Booktracks for our textbook management as well. Customer service is always a phone call away if needed as well. **What do you dislike about Atriuum ILS?** For me there are a lot of tabs that don't seem relivent to my personal position and use. Would simplify things if there were less options. **What problems is Atriuum ILS solving and how is that benefiting you?** Atriuum ILS is a benefit to our library as we are able to easily add and manage our library collection. **Official Response from Barton Eby:** > Thank you for your feedback regarding Atriuum ILS. We are thrilled that you find the platform easy to navigate and would strongly recommend it to others. We understand that you would like to reduce the number of available options in the interface. Many of the menus and navigation functions are based on the user account permissions associated with your Worker Record. In order to assist with eliminating menu options and functions that you don't use, we suggest reviewing and modifying your Worker Record and disabling any options that you don't need. If you need any assistance, please contact us at support@booksys.com or call us at 888.289.1216. We will be happy to assist you. Thank you! ### 48. Atriuum is user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Atriuum ILS?** It is intuitive and easy to use. I like that support is fast at responding to questions and concerns. **What do you dislike about Atriuum ILS?** It is sometimes hard to find relevant information. **What problems is Atriuum ILS solving and how is that benefiting you?** They are adding fields for passwords for my library patrons. This is helpful, so that I don't have to do them one by one. ### 49. Atriuum is a very user friendly ILS. **Rating:** 5.0/5.0 stars **Reviewed by:** Angela W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Atriuum ILS?** Atriuum is very user friendly. Our repersentive Andy is always positive and available to answer any questions or concerns. Their graphic team will work with you to design a attractive library card for your patrons. **What do you dislike about Atriuum ILS?** I don't have anything that I really dislike about Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** Anytime we have a problem or concern they quickly work to resolve it. I don't have any issues at the moment. **Official Response from Barton Eby:** > We are thrilled to hear that you find Atriuum ILS user-friendly and that our representative Andy has been helpful and responsive to your needs. We appreciate your positive feedback about our graphic team as well. Thank you for sharing your experience! ### 50. Atriuum is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Amie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Atriuum ILS?** Atriuum was implemented in our library about seven years ago. The Book System staff was so helpful and made the transistion so easy for all of our staff. Atriuum is so user friendly, both to staff and patrons. During COVID, patrons were able to reserve books online and we were able to put the books to have no contact pick up for patrons. It was amazing, we were able to provide materials to patrons in a safe way. I have loved Atriuum since we started using it, but COVID showed us how truly valuable having this system in place was. **What do you dislike about Atriuum ILS?** So far, there really is not anything I dislike about Atriuum. **What problems is Atriuum ILS solving and how is that benefiting you?** Our previous ILS did not offer all of the patron access that Atriuum does. Our patrons love the Librista app and all the function it provides for them, including renewing and reserving materials, and the ability to make lists and watchlists. **Official Response from Barton Eby:** > Thank you for sharing your positive experience with Atriuum. We are glad to hear that our system has made it easy for your staff to transition and has provided valuable features for your patrons, especially during COVID. ## Atriuum ILS Discussions - [What is Atriuum ILS used for?](https://www.g2.com/discussions/what-is-atriuum-ils-used-for) - 1 comment ## Atriuum ILS Pricing - **Atriuum Express (SaaS)**: Contact Us Integrated Library System (ILS); Software as a Service (SaaS); Includes First Year of Subscription Service, Hosting, Support, and Updates. - **Atriuum ASP (BSI Hosted)**: Contact Us Integrated Library System (ILS); Includes Set-up and First Year of Hosting, Customer Service, Support, and Updates. - **Atriuum (On-Premise)**: Contact Us Integrated Library System (ILS) for On-premise installations; Includes the First Year of Customer Service, Support, and Updates. 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