The combination of Remote Monitoring and Management, Ticketing & Help Desk, and Patch Management is where Atera becomes genuinely useful for us. I no longer need a technician to maintain a separate spreadsheet of devices that still need attention and then spend time matching that list against open incidents and inventory records. When a machine goes offline, starts showing performance issues, or fails to install a patch, that information stays tied to the environment and to the support work around it. The IT department plans also bring RMM, ticketing, the service portal, automation, and Windows, macOS, and Linux support into the same workflow, which matters when the infrastructure is spread across different locations and device types. IT Automation Profiles have been especially helpful for turning repetitive maintenance into planned work, instead of something people do only when they remember. We use them for restarts, temporary-file cleanup, restore points, script execution, routine maintenance, and update policies. That same flexibility also makes it easier to scale a bad configuration, which we learned during an office expansion. We initially applied the same profile to devices with very different roles. Regular workstations behaved as expected, but two machines running overnight processes restarted during a window that made no sense for them. Nothing was technically wrong with the automation; the mistake was ours for treating every endpoint as if it had the same operational context. After that, we separated the profiles by device group and defined maintenance windows much more carefully. Review collected by and hosted on G2.com.

File handling during remote support could still be smoother. When a technician only needs to drop a small installer or package onto a device, I’d prefer a more direct transfer process that doesn’t require launching a full remote session and potentially disrupting the user. It’s not a major limitation, but it happens often enough that it becomes part of the technician’s routine instead of just an occasional inconvenience. Review collected by and hosted on G2.com.

The ticket section saves a lot of time thanks to automations. The WhatsApp integration is quite useful and the interface is very intuitive and original. Additionally, with the daily, weekly, and monthly reports, a lot of time is also saved, which increases productivity and performance in other areas. Atera's support has helped us a lot in various sections, especially in asset inventory. As for the price, it is totally worth it for what it offers. Review collected by and hosted on G2.com.

I don't see any disadvantages to using Atera; for me, it's all advantages: greater efficiency and better performance, all thanks to AI. The only thing I don't quite like is the SNMP section, because I feel it still needs improvement. Review collected by and hosted on G2.com.

What I like most about Atera is that it provides a very complete platform for managing our IT devices in one place. The UI is easy to understand, and it gives the team clear visibility into computers, software, updates, alerts, and remote support without having to jump between multiple tools.

Integrations are another big plus. Atera connects with other platforms and tools, which streamlines the technicians’ workflow and reduces manual effort. We use it to automate updates, monitor devices, and improve how we support end users.

Performance has been solid overall. The platform is stable, and the remote access and monitoring features help us respond faster when issues come up. It also helps us prevent problems before they grow, since we can review alerts and device status ahead of time.

Another strong point is the pricing model and ROI. Because Atera is priced per technician rather than per device, it makes a lot of sense for growing IT teams and MSPs. It lets us manage more endpoints without driving up costs too much, which is a real advantage.

Onboarding and support have been positive as well. The platform isn’t difficult to learn, and the documentation and support resources are helpful when we need to understand a feature or configure something new.

One unexpected benefit is the AI feature, especially ROBIN AI. It can reduce technicians’ workload by assisting with responses, ticket handling, and general troubleshooting. From the end-user perspective, it can also improve the experience because issues can be handled faster and with better information.

Overall, Atera helps us save time, automate repetitive tasks, improve visibility, and boost the IT team’s effectiveness. Review collected by and hosted on G2.com.

one area where Atera could improve is reporting. The reports are helpful, but they are not as automated or flexible as I would like. It would be great to have easier scheduled reports and more customization for clients or internal reviews.

Also, ROBIN AI is a strong feature, but it would be better if smaller teams could buy it too. If it is only available starting at 100 users, that makes it harder for small MSPs or IT departments to use it. Review collected by and hosted on G2.com.

Very complete product with the right add-ons you need to manage and secure an entire IT-environment.

They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment.

Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smoothly.

The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. Review collected by and hosted on G2.com.

If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional (login) license.

It would be helpfull that you could set-up a client access account at a lower price or you could generate a report of all the devices youre monitoring 24/7.

Helpfull would be that you couldn optionally choose what to include in the repoert, for example, Model of device, processor type, RAM, HD, which software is installed and such? Review collected by and hosted on G2.com.

I work remotely from South Africa for a U.S.-based MSP, and Atera is part of my daily workflow. The platform is reliable, fast, and makes it easy to manage tickets, monitor devices, and support clients across different time zones. Remote access, automation, and reporting all work smoothly, which is essential when supporting a distributed team and international clients. Atera has definitely helped streamline our operations and keep productivity high. Review collected by and hosted on G2.com.

The changes made without letting the us know about the new changes Review collected by and hosted on G2.com.

What I like best about Atera is how it brings remote monitoring, management, ticketing, and automation into a single, easy-to-use platform. It simplifies day-to-day IT support by allowing me to monitor devices, deploy updates, and resolve issues remotely without needing multiple tools. The automation features and scripting support help save time on repetitive tasks, while the clear dashboard and alerting make it easy to stay proactive and respond quickly to potential problems. Overall, it improves efficiency and helps deliver a more streamlined and reliable support service. Review collected by and hosted on G2.com.

Atera is easy to use and offers good value, but some advanced features feel less mature than competing RMM platforms. Reporting and automation can be somewhat limited, and the alerting system can occasionally generate noise that requires manual review. The PSA and ticketing features are functional but may lack the depth needed for more complex MSP workflows. Review collected by and hosted on G2.com.

I like how easy Atera is to use for keeping track of patches across my machines, and I appreciate being able to schedule automation for times when I know most of my systems will be online. Using Splashtop also helps me handle support tickets more quickly, with little to no intervention required, since I often complete tickets for team members while they’re on a break or on a call. Review collected by and hosted on G2.com.

Sometimes Spashtop can be a bit quirky when connecting, which can be frustrating, although it’s hard to tell whether that’s on the Atera side or not. When it doesn’t connect, a reboot will often fix it; however, that can be inconvenient for team members who have multiple items open and need something addressed immediately. Review collected by and hosted on G2.com.

The built-in remote control is great, and the ticketing system is easy to use. I haven’t tried the integrations yet, but the integration with Teamviewer is also good. One of the best qualities for me is the pricing model: it’s per technician rather than per device. The website speed is generally good, although it can be better sometimes. I contacted support once, and they responded quickly—the help was great. I also haven’t used any of their AI features yet. Review collected by and hosted on G2.com.

The only thing I think could be better is the patch management. I get a few updates that don’t want to install. Also, sometimes some devices show as offline when they aren’t, and then I have to reinstall the agent to get them working again. Review collected by and hosted on G2.com.

What I like most about Atera is how simple it makes managing IT from a single platform. I really appreciate that it brings together remote monitoring, ticketing, automation, and remote access all in one place, which saves time and makes my day-to-day work much more efficient. The interface feels intuitive, and the automation tools are particularly helpful for cutting down on repetitive tasks and improving response times. Review collected by and hosted on G2.com.

What I dislike about Atera is that some of the settings can be a bit confusing at first, and it takes a little time to figure out where everything is. Review collected by and hosted on G2.com.

What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl.

For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives.

A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. Review collected by and hosted on G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Review collected by and hosted on G2.com.