- Brilliant measure of customer satisfaction

- User friendly

- Great support Review collected by and hosted on G2.com.

I can't think of anything, the application just works Review collected by and hosted on G2.com.

For a long time we have operated on what we *think* guests want and see as important. Now we have real data to tell us what guests truly see as important, providing us direction on where we need to enhance our experience.

Also, we have seen an immediate dip in negative reviews since people have a different outlet where they can voice their concerns about their visit and we can address them in real time. Review collected by and hosted on G2.com.

A great feature would be if AskNicely could help us prioritize areas for improvement by cross referencing the customer feedback data with where we identify as areas for improvement. Review collected by and hosted on G2.com.

I like that it integrates with our internal chat software, Slack, so that we can see our reviews real-time. Additionally, it integrates with Intercom so we can manage the communication with the customer from there. It has streamlined our process internally to allow us to manage both the review visibility and review communication directly to our customers through Slack and Intercom. Review collected by and hosted on G2.com.

As of this time I do not have any specifics downsides. It does what it is supposed to do. Review collected by and hosted on G2.com.

AskNicely is a user friendly software,where we can get feedback or suggestions from our clients in a quicker way.Based on that we can actually work on our goals to meet the requirements and to bring the clients into a smooth, environment freindly working culture. Review collected by and hosted on G2.com.

Nothing as such but there are so many navigation bar which may not be useful. Review collected by and hosted on G2.com.

AskNicely's product is mature and well developed. It is capable of meeting very complex use cases. The technical support in the implementation phase was excellent and we have had very little trouble getting it working. The platform is very easy to use, even for non-technical staff. It allows for individual branding of the different subdivisions of our businesses and it gives a sense of professionalism to our clients who receive our surveys. I have investigated many platforms, and this is the most smooth implementation that I've come across with no gimmicks. Review collected by and hosted on G2.com.

Several years ago we considered this platform, but our business was smaller and it wasn't as affordable. Now that we have scaled to a larger size the pricing seems very fair. Review collected by and hosted on G2.com.

AskNicely is a great portal for clent experience feedback. This is our main source of feedback, and is extremely heloful for us to be able ro provide the best experience to clients Review collected by and hosted on G2.com.

I don't have many complaints when it comes to this platform. It is very user friendly! Review collected by and hosted on G2.com.

Detailed feedback and it is friendly to handle. We can immediately respond and take an action on all the feedback Review collected by and hosted on G2.com.

So far nothing. All are good and easy to maintain Review collected by and hosted on G2.com.

Been in the Motor Trade over 40 years used various customer follow up systems feedback forms etc.

Ask Nicely is the best I have ever used is so easy to navigate and responding to customers is so easy.

The response rate is great compared to other systems I have tried easy simple questions Would recomend this to any type of business as Manager of a busy Service Department I need to know my customers are happy and if something went wrong know about it as soon as possible to address the situation.

App on my phone means I can check anytime also get alerts for low scores Highly recommended A+++++++

My Frontline staff have a vested interest in Ask Nicely Surveys, take it personally if our score is not a 10.

Has changed attitude of Frontline Staff more postive , have a new Advisor she has taken to the app straight away checks it daily sometimes more than once a day. Review collected by and hosted on G2.com.

Happy with the way it is

Cannot think of how to change it Review collected by and hosted on G2.com.

The complete picture of how my team is perceived by our internal customers. Review collected by and hosted on G2.com.

At this moment I don't have any negative comment about AskNicely. It fits perfect for my needs. Review collected by and hosted on G2.com.

Our businses has recently transitioned from NPS to CSAT style surveying which required a lot of set up on both sides. The Ask Nicely business provided brilliant ongoing service and support to help us reach outstanding goals. Review collected by and hosted on G2.com.

The only downside was the difference in timezones between the US and Australia, but that has recently changed with our new customer success manager being in New Zealand. Review collected by and hosted on G2.com.