Artera has a simple and easy to learn layout that enables quicky and easy communication with large amounts of people with minimal hiccups. Its ability to duplicate prior campaigns makes it fast to send out seasonal messages and weekly reminders. Review collected by and hosted on G2.com.

It would be useful to have a way to group campaigns by topic and to duplicate multiple campaign messages at once. For example, if a single topic requires sending 30 messages over 10 weeks and this repeats annually, being able to schedule all 30 at once instead of creating each one individually would save a lot of time. Likewise, if we were sending campaigns with a specific cadence (MWF reminders/updates), the ability to apply or duplicate that structure across a series would be very helpful. Review collected by and hosted on G2.com.

What is most helpful to our outreach department and organization is the campaign feature. It is really helpful to be able to send mass text, calls and emails to our patients and also get a status update to identify patients that successfully received the campaign or not. We send campaigns for various reasons such as targeting outreach to patients that are due for preventative screenings such as mammograms, colorectal cancer screenings, etc. as well as patients due for care for chronic conditions such as diabetes and hypertension. We also use the campaign feature to reach out to patients that have not came in for an annual physical. We also like the feature to be able to send appointment reminders/confirmation requests. Review collected by and hosted on G2.com.

The downside for our department is not being able to send messages to patients that are assigned to our clinic but have not established care. There is a separate software we use for that type of outreach but it would be helpful if it was integrated in the main software so everyone has access to it and no additional sign in/software is required. I also don't like that we can't specifically create a cohort of the patients that were sent specific campaigns. It would be helpful since I have different staff assigned to individual preventative screenings and care management. For example I have one specific outreach person that sends campaigns for mammograms and cervical cancer screenings. I have another staff member that reaches out to patients for diabetes management. It would be helpful to see the specific patients that were sent a mammogram campaign and replied so that the staff member responsible for that measure can easily identify those patients while letting the staff responsible for the overall artera management doesn't have to tag each staff member individually. Review collected by and hosted on G2.com.

I like that Artera is easy to use with an easy visual workflow. It's helpful to look at the current data on every patient when completing communication. It makes my workflow quicker, making it easier to see when a patient is scheduled for an appointment, view their phone number, and look at the history of past conversations all in one place. The initial setup was extremely easy for me, as I just opened the link provided, logged in, and was able to add patients and create open channels. I would definitely recommend Artera to my colleagues because it's very easy to use, feels safe, is easy to access, and aligns well with protecting patient information. Review collected by and hosted on G2.com.

I don't have any major complaints about Artera. Maybe just the color scheme of the page. It would be nice if the different sections were different colors so that they stood out a little bit more. Review collected by and hosted on G2.com.

I love that Artera is super user friendly and that we can select different phone numbers based on which department is sending the patient a message. It's one of the best patient messaging options out there. I appreciate how easy it is to send a message to upcoming appointments if the provider is out and the patients need to be rescheduled. It's incredibly helpful for reaching out to patients who won't answer phone calls but are responsive to text messages. The ability to quickly send messages for appointments when a provider is unavailable saved us so much time, making all patients happy to call in and reschedule. Review collected by and hosted on G2.com.

I would love to be able to have patient schedule appointments through Artera. Currently, we have to embed links from another chat company called MedChat to facilitate online scheduling. We initially had MedChat and were hoping to replace it with Artera, but the functionality is not there for us to leave MedChat. So now we have to use two chatting systems for our patients. Review collected by and hosted on G2.com.

I have found the customer service at Artera to be very responsive and always helpful. They have always risen to the challenge with finding solutions or new and innovative ways to leverage their product in pursuit of making our lives in the clinic easier. It integrates well with our current system, and we have enjoyed using it to deploy various campaigns. Review collected by and hosted on G2.com.

I can honestly say that nothing comes to mind. Review collected by and hosted on G2.com.

Direct integration with the EMR. Configuration and mapping is easy. Overall the system is reliable and performant. Support and client success was promised at a higher level than actual. Review collected by and hosted on G2.com.

After implementation, the software is not contemporaneously supported with a customer success manager. Review collected by and hosted on G2.com.

Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback and improve features that are "enhancements" as well as net-new processes that may be helpful to our users/patients. The Knowledge Center holds key information that can be accessed personally or requested to walk through with the Support Team. Tickets are always handled in a timely manner and followed up on if they extend past 1-2 days without an answer. The integration with Epic is borderline seamless, with few hiccups that cannot be explained. Review collected by and hosted on G2.com.

Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organization with a high number of practices built, certain organizational functions tend to be difficult to navigate. I can see where they would be great features for the smaller organization, but in turn take extra time and effort to scale to larger organizations. Review collected by and hosted on G2.com.

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier. Review collected by and hosted on G2.com.

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times. Review collected by and hosted on G2.com.

I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools. Review collected by and hosted on G2.com.

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it. Review collected by and hosted on G2.com.

The dashboard is easy to navigate. On the manager side the productivity and open channels are the first items you view. Also the font is medium sized so no one has to struggle to read the options. It is easy because there are only few tabs on the side to choose from making use of less is more. Review collected by and hosted on G2.com.

Need the Burmese language added to the translation because I work in a area that is a prevalent language for our patients. Review collected by and hosted on G2.com.