# Application Ticket Classification Reviews
**Vendor:** Mphasis  
**Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)
## About Application Ticket Classification
A high frequency of issues can generate an overwhelming number of application tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task






- [View Application Ticket Classification pricing details and edition comparison](https://www.g2.com/products/application-ticket-classification/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+03%3A20%3A17+-0500&secure%5Bsession_id%5D=03721871-ebaf-4e13-b867-90a951ac2467&secure%5Btoken%5D=4a8d9c64e0e078efe17937b379f75cb6cf0285ac58e18e9bdf63e2dad08b8a8e&format=llm_user)

## Application Ticket Classification Features
**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration