---
title: Application Ticket Classification Reviews
meta_title: 'Application Ticket Classification Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Application Ticket Classification works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Application Ticket Classification Reviews
**Vendor:** Mphasis  
**Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)
## About Application Ticket Classification
A high frequency of issues can generate an overwhelming number of application tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task






- [View Application Ticket Classification pricing details and edition comparison](https://www.g2.com/products/application-ticket-classification/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+16%3A26%3A32+-0500&secure%5Bsession_id%5D=1b67e714-3c79-4098-8e70-81a2278be07f&secure%5Btoken%5D=da70f5754a729d3e09e994d26af71cd7fa72015ee08ab2dae08b754c63ffee0d&format=llm_user)

## Application Ticket Classification Features
**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration