The product itself is extremely helpful for building and educating community. Whenever we have newcomers, all they have to do is ask, and Gleen routes them to resources we already have without having the user look around and have the blocker of familiarizing our Discord community first. Talk about ease for our community! It's also cool how you can actually personalize Gleen's personality so it doesn't feel like a boring robot. It actually speaks like how we want it to!

We have tested it a lot before putting out for the community and the Gleen team makes sure the bot is retrained once a week to make sure its up to date. Also very easy to use in Discord!

Thanks team! You're the best ;) Review collected by and hosted on G2.com.

I think what was difficult for us in the beginning is how we had to sort out all our documentation and resources first so we can feed the bot the right data to use as a response (which might be actually for the best so its more in order). But man, it was a lot of work specially if you're still building up all your documentations haha!

The good thing though was that we were always guided and assisted by Ashu so its more of a smooth process for us. The Gleen team was sooo patient! And by the way, anytime we had a product feedback/feature request, they always make sure to build it up and ready for the future. It's like they're a one tap away team. They're just so lovely! Review collected by and hosted on G2.com.

I love Gleen AI's ability to seamlessly integrate with ZenDesk. Customers can easily request a transfer to a human agent, and Gleen AI does the transfer. No infinite AI loops for the customer. Review collected by and hosted on G2.com.

The Zendesk integration broke due to some Zendesk changes. But the team was able to quickly identify and fix the issue. Review collected by and hosted on G2.com.

Gleen AI helps both shoppers and buyers. For prospective buyers, it answers product related questions and serves as a virtual sales assistant. For customers, it handles first line customer support. It does a great job with both. Review collected by and hosted on G2.com.

Was initially missing features to improve conversion and AOV. We've been working with the Gleen team to add more selling features, like pro-actively nudging a customer and showing multiple related products. Review collected by and hosted on G2.com.

Gleen is helpful all around in easily accessing any parts of your documentation, sites, docs, and more. But the real power comes in how it can pull it all together. You don't have to remember which source you have a bit of information in, just ask Gleen and it'll find it for you.

Being able to train Gleen is also a huge boon, whether it got something incorrect, you want to provide a better answer, or have a particular special answer you want provided for certain types of questions, it's all easy to do.

The setup was basically instantaneous and required zero technical knowledge.

Being able to customize the personality is the icing on the top. We were able to set up our Gleen Bot to act as our ever omniscient guardian of knowledge (with a tiny ego problem) and we love it! Review collected by and hosted on G2.com.

There are no downsides to Gleen or parts that are unhelpful. My only wish is that it continues to grow and expand - Deeper GitHub integration and faster feedback loops for incorrect/bad answers are my top requested features but it is amazing to use as is. Review collected by and hosted on G2.com.

Gleen's accuracy is really high and we needed something high in accuracy. That was the main reason we went for Glean. Fleato is a marketplace for arts and collectibles and we have real customers asking real questions in our channels. As such, we needed something high in quality which Gleen provided. Review collected by and hosted on G2.com.

Nothing in particular. Gleen's support team is very responsive and they ship features very fast. I dont have anything I dislike about Gleen Review collected by and hosted on G2.com.

We tested five different chatbots before trying Gleen, which stood out with its high accuracy. They delivered what they promised with their zero-hallucination chatbot. Additionally, it can combine knowledge from multiple sources to create an answer. This is very handy when the information is scattered across multiple platforms (confluence, slack, and Google Docs). Review collected by and hosted on G2.com.

There is not much to dislike about this company and product. Sometimes we try and push the boundary of what Gleen can do. In those cases, you find the limitations. Review collected by and hosted on G2.com.

Gleen AI's ability to autonomously handle support requests from developers using our embeddings is remarkable. It efficiently provides first-level support, addressing common queries and offering debugging assistance, which is crucial for our users.

Also, the seamless integration of Gleen ticketing for human handoff is a standout feature. When AI reaches its limits, the smooth transition to our human support team ensures that complex issues are resolved without frustrating our users. Review collected by and hosted on G2.com.

While Gleen AI is exceptionally helpful, I look forward to more tailored features that cater specifically to the needs of developers working with data embeddings. Review collected by and hosted on G2.com.

Its really the best support tool that money can buy - highly accurate, works like a butter right out of the gate, little to no maintenance needed. It really is a high quality AI solution that blends the best of AI and UI/UX. Review collected by and hosted on G2.com.

They are a bit expensive compared to alternatives. Review collected by and hosted on G2.com.

Glen AI has done a wonderful job! My clients can now search and ask questions helping them navigate my website efficiently without frustration. The more it is used the more it learns. Highly recommend. Review collected by and hosted on G2.com.

So far nothing. The tech team is very helpful with any issues I've come across in a very timely manner. Review collected by and hosted on G2.com.

Our customers love to interact with this bot that resolves many of their queries within a few seconds. The bot knows when to hand it off to a human and it doesn't frustrate my users with endless loops before handing off to reps. Review collected by and hosted on G2.com.

It's a great, but new product. As such, some of the bells and whistles around notifications are missing. I would love to see more emails coming from Gleen around support activities. Review collected by and hosted on G2.com.