# AIRe Link Reviews **Vendor:** AIRe Link **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 20 ## About AIRe Link AIRe Link is a cloud-based solution for remote visual support that’s easy to use, with no app downloads needed. Developed by Konica Minolta, a leader in workplace innovation for over 150 years, it’s built with robust security and fully complies with GDPR and B2B standards. AIRe Link streamlines customer support or service with features like video streaming, live pointers, drawing, OCR, and more. It also boosts team collaboration through group sessions, a knowledge base, and real-time data analytics. With AIRe Link, you can provide efficient, secure support and improve team productivity. Additionally, you'll save money, time, and cut down on CO2 emissions by reducing on-site service visits. ## AIRe Link Reviews ### 1. Top Quality Remote Support Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Martin M. | Remote Resolution Specialist\AI SME\Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about AIRe Link?** It's a pleasure to have this tool to assist me in my day to day job. Eye's on in an environment that commands a qualified tech is 2nd to none with with the use of AireLink. The ease of use and having the ability to see what our customer see. **What do you dislike about AIRe Link?** Quality of video is affected in low reception zones to a customers device which requires a network connection. But as long as a wifi connection is enabled and available, this is fine and remains fully effective. **What problems is AIRe Link solving and how is that benefiting you?** This helps with our 1st time fix strategy and also saves time in resolving issue's by not having to send a technician out to customer site unless absolutely necessary. ### 2. AIReLink puts Remote First **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick C. | Remote Resolution Systems Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about AIRe Link?** AIRe Linkis so quick to set-up and use - just send the customer an SMS message, they link the link and application starts There is no need to download or install anything on the phone Being able to "freeze frame" and use the mark up tools is so useful when guiding the user to perform any action required First class tool to give first class Customer Support **What do you dislike about AIRe Link?** Users might not like the product due to bad experiences with similar solutions used in the past, AIRe Link is a professional, business ready application **What problems is AIRe Link solving and how is that benefiting you?** AIRe Link provides remote support for both customers to resolve issues, and also for field engineers needing support or a second opinion ### 3. Useful tool for remote diagnosis and problem solving **Rating:** 5.0/5.0 stars **Reviewed by:** Blagovest D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about AIRe Link?** Easy of use. Very useful tools for remote diagnosis and support. Possibility to use AIRe link in combination with RealWare Smart Glasses extends the effectiveness of this tool. **What do you dislike about AIRe Link?** The customer can not initiate the communication with the support team, using AIRe link. No group support or communication. **What problems is AIRe Link solving and how is that benefiting you?** Technical problems. Avoiding the service visits onsite and saving costs. ### 4. ""Exploring the AR Revolution with AIRe Link"" **Rating:** 5.0/5.0 stars **Reviewed by:** NITHIN KUMAR B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about AIRe Link?** Aire Link is a user-friendly tool that makes troubleshooting easier; there is no need to install any software on the client side with a single click.I can certainly state that this visual remote capability is equivalent to having a virtual presence, allowing us to solve technical issues without physically being present. **What do you dislike about AIRe Link?** an AIRe Link is a cloud-based remote visual support application and it never fails to meet my expectations. It is quite difficult to identify any flaws or disadvantage s with it. **What problems is AIRe Link solving and how is that benefiting you?** People can use AIReLink as a tool to assist them with various tasks. Customers can use it to find solutions to their issues, and engineers can use it to make solutions because it enables remote problem-solving. However, it does have a benefit. We receive assistance more quickly and don't need to send a technician to visit us personally. ### 5. ""The Tool that Simplifies Remote Support"" **Rating:** 5.0/5.0 stars **Reviewed by:** DEERGASI V. | sofware developer, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about AIRe Link?** According to me, one ofAireLink's services is its ability to construct wireless networks tailored to each client's particular needs.The majority of our customers are quite happy that they can participate in resolving technical issues thanks to its friendly interface and ease of use! **What do you dislike about AIRe Link?** The AIRe Link as it is now is fine. I don't dislike anything about AIRe Link **What problems is AIRe Link solving and how is that benefiting you?** AIReLink offers assistance with many different jobs. Since we prioritize handling issues remotely by default, this technology is ideal. The help offered by AIReLink includes assisting end users when a cable has been placed into the wrong port. They are relatively easy to locate with AireLink. ### 6. AIRE Link **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about AIRe Link?** The instant access to the virtual session without any additional app installation is one of the best features AIRe link provides. In addition the software is fast and the quality is uncompromising. It really helps in interacting with customers who are naive at using computer. **What do you dislike about AIRe Link?** The website has some important features outlined towards the end of page which needs to be scrolled. This under exposes the potential of AIRe link. The website UI is very good but seems to be a complicated where there is 'contact us' button. Customer testimonials section could be more highlighted so that it increases the trust of AIRE link. **What problems is AIRe Link solving and how is that benefiting you?** AIRe link acts as a bridge for remote connections. It establishes connection with customers even though customer doesn't have any pre-installed software. The real time support provided the assistant through out the session helps in the navigation through meet for naive computer using customers.AIRe link also provides high quality service. ### 7. A Tool to Provide Real-Time Visual Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Philip H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about AIRe Link?** Aire Link supports real time visulal interaction, is easy to use and no need to set up any software. It is browser based and can be used on any internet enabled device. It simplifies customer support especially when it comes to trouble shooting and technical support. Aire Link is efficient and has a low latency. **What do you dislike about AIRe Link?** Ocassionally connectivity errors occur but am almost sure that is a result of isp or data service provider interruptions or timeouts. **What problems is AIRe Link solving and how is that benefiting you?** AIRe Link makes it easy for us to offer technical support in real-time to troubleshoot problems. This increases customer satisfaction and retention. ### 8. Best Tool for remote support **Rating:** 3.5/5.0 stars **Reviewed by:** Aditya Y. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about AIRe Link?** there is very low latency and frame drops as compared to other remote monitoring software and its a bit more smoother UI then other remote monitoring app which is a plus! **What do you dislike about AIRe Link?** its take time during connecting to the client server and sometimes gets error during connectivity and also needs improvement in its features during remotely accessing the client system. **What problems is AIRe Link solving and how is that benefiting you?** the day to day problems and support that my team needs are really gets simple by using this software as the assessibility is easy on to there systems by this software and to support any technical error. ### 9. Customized Wireless Networks for Businesses: A Review of AireLink's Services **Rating:** 3.5/5.0 stars **Reviewed by:** Pranjal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2023 **What do you like best about AIRe Link?** One of the unique aspects of AireLink's services, in my opinion, is its capacity to design wireless networks that are suited to the individual requirements of each client. The website also offers comprehensive details on each of these solutions, as well as case studies and client feedback that show how beneficial they are in actual situations. Amazing 24/7 support and monitoring make sure that consumers may obtain the assistance they require whenever they do. **What do you dislike about AIRe Link?** There is no major dislike I found for AIRe Link, Since it provides instant 24/7 support and monitoring to ensure the reliability of its networks, it really helps to get an answer to the problem. The pricing I feel could be more comprehensive and should be adjusted according to needs. **What problems is AIRe Link solving and how is that benefiting you?** It facilitates point-to-point connectivity between various structures or sites or Wi-Fi coverage. The requirement for dependable, high-performance wireless communication is a different issue that AireLink is resolving. ### 10. AIRe Link Impressive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kosta A. | Dir. User Experience, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2023 **What do you like best about AIRe Link?** There is nothing like AIRe Link. It continually exceeds my expectations by providing immediate support and 24-hour monitoring. **What do you dislike about AIRe Link?** The remote connecting function of AIRe Link poses a possible downside given that it is marketed as a means of quick assistance and doing away with personal trips. **What problems is AIRe Link solving and how is that benefiting you?** By raising my satisfaction and lowering expenses, this considerably improves my business. My company is now able to quickly and effectively serve customers wherever they may be thanks to AIRe Link. ### 11. This tool is revolutionary for remote troubleshooting. **Rating:** 5.0/5.0 stars **Reviewed by:** Rob D. | Advanced Measurement Lead, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about AIRe Link?** I like AIRe Link because it always meets my expectations. It gives fast support and monitors the networks which ensures the reliability of internal netwroks. The User Interface of webapp is outstanding. **What do you dislike about AIRe Link?** AIRe Link removes the requirement of on site services. This results in slow identification of problems that need physical presence for convenient solutions. **What problems is AIRe Link solving and how is that benefiting you?** AIRe helps us reduce service costs and provide fast issue resolution that satisfies the customers. This also boosts the efficiency of our business. ### 12. AIRe Link Review best **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvain M. | Vice President of Marketing and New Product Development, Packaging and Containers, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about AIRe Link?** AIRe Link regularly exceeds my expectations, and I am quite impressed. Its constant monitoring, round-the-clock assistance, and quick response time ensure unwavering network dependability. **What do you dislike about AIRe Link?** The need for personal services is effectively eliminated. This may result in missing opportunities to identify and address minor problems that require physical presence to be resolved. **What problems is AIRe Link solving and how is that benefiting you?** AIRe Link is spearheading a revolutionary shift in customer engagement. Bridging vast distances and minimizing operational expenses, we deliver swift, customer-centric resolutions. ### 13. Good to connect your customers on a secured audio visual call and provide support **Rating:** 4.0/5.0 stars **Reviewed by:** Amar J. | Finance Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about AIRe Link?** Good to connect your customers on a secured audio visual call and provide support. It can help creating a better connection with them **What do you dislike about AIRe Link?** Sometimes the video quality may be low if there is any internet connection issue. **What problems is AIRe Link solving and how is that benefiting you?** Sometimes we have to connect with our customers to provide some help, so we had to present there physically but this helps us to connect them remotely. ### 14. Fast, reliable, easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Ilias V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about AIRe Link?** A very useful visual remote tool that has helped us resolve many technical problems without the presence of a technician. It has a friendly interface, really easy to use and most of our customers are very excited that they participate in solving technical issues! Ας from my perspective as a technician, what else to say rather than it’s like “being” there without actually being there! **What do you dislike about AIRe Link?** Still haven't found something that I don't like! **What problems is AIRe Link solving and how is that benefiting you?** Technical issue problems about photocopiers, and it's beneficial cause we don't have to sen d a technician in person and the responce time is quicker ### 15. Best customer support platform **Rating:** 5.0/5.0 stars **Reviewed by:** Varun V. | Senior Software Engineer - IoT, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about AIRe Link?** It has visual support with live meeting. So they can understand customer problems easily **What do you dislike about AIRe Link?** The ui is not so great. Rest of all is good **What problems is AIRe Link solving and how is that benefiting you?** It solves customer issues by video sharing and screen sharing and ar ### 16. AIRe link Seamless Remote support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about AIRe Link?** Best about AIRe link is without present pysically by just one click you can remotely explain to clients and faster assistance AIRe's customer support very good. **What do you dislike about AIRe Link?** During sharing need good connection of internet.other wise dont have any issue or any dislike. **What problems is AIRe Link solving and how is that benefiting you?** You dont need to go client it will help you do in remotely, If you inserted cable in wrong port by AIRe link you dont have worry it. ### 17. Remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about AIRe Link?** AIRe Link is easy to use - just one click on the client side and application installation is unnecessary. It allows me to see what the client cannot explain in words easily. This leads to correct diagnosis and faster assistance. **What do you dislike about AIRe Link?** From the operator's side, there is no information about the quality of the connection/quality of the camera and the possibility of manually changing between smoothness and quality. Fortunately, the automatically connection quality works without any problems. **What problems is AIRe Link solving and how is that benefiting you?** AIReLink helps with many tasks - from assisting end customers to troubleshooting with field engineers. We are focused on solving problems remotely by default which is why this tool fits perfectly. ### 18. AIRe Link Review **Rating:** 4.0/5.0 stars **Reviewed by:** Pravin R. | Senior Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about AIRe Link?** AireLink offers in-depth explanations of these solutions, case studies, and client comments demonstrating their advantages in real-world circumstances, and customer support is excellent **What do you dislike about AIRe Link?** A strong internet connection is required; it is only so effective if the internet is fast. The customer's screen may occasionally go black while sharing. **What problems is AIRe Link solving and how is that benefiting you?** The assistance provided by AIReLink ranges from aiding end users when a cable has been inserted into the incorrect port. Using AireLink, they are quite simple to identify. ### 19. Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Hutkai Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about AIRe Link?** Advantages: As a service worker, I often find errors that customers interpret differently: they say that they have already checked paper jams in the copier, but didn't look at the marked locations. These errors can be found easily by using AireLink. **What do you dislike about AIRe Link?** Disadvantages Not all users' phones can start. There are places whose policy prohibits its use. **What problems is AIRe Link solving and how is that benefiting you?** What I solved: In case of USB printing, there were several occasions when the cable has been plugged into the wrong port. These are very easy to spot with AireLink, they are plugged into the place of a UTP cable. ### 20. bringing long distances closer, reducing service costs, satisfying customers due to fast solution **Rating:** 4.0/5.0 stars **Reviewed by:** önder d. | Senior Service Support Specialist, Service & Suport **Reviewed Date:** January 26, 2023 **What do you like best about AIRe Link?** To show the process or defective part that our customers cannot see or notice **What do you dislike about AIRe Link?** When a remote connection is made, the customer sees his/her own screen as black and dark **What problems is AIRe Link solving and how is that benefiting you?** Solution-oriented elimination of unnoticed simple faults without the need for on-site service **Official Response from Katarina Vargova:** > Hello Önder, thank you for your feedback! We're glad to hear you enjoy using AIRe Link. I reported your problems with the black screen to our technical team and they'll reach out to you to make sure you and your customer don't experience this again. Katarina from AIRe Link - [View AIRe Link pricing details and edition comparison](https://www.g2.com/products/aire-link/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+17%3A28%3A00+-0500&secure%5Bsession_id%5D=e0c60957-6b76-49b5-b55b-74d03f5a49e5&secure%5Btoken%5D=5ff26ba2a59a4514757f16de80102ab3bc1c569813c5ef559e01ea20042a90a3&format=llm_user) ## AIRe Link Features **Remote Support** - Video chat - Live text chat - Ticket submitting **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content** - Content management - AR annotations ## Top AIRe Link Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,870 reviews) - [Streem](https://www.g2.com/products/streem/reviews) - 4.5/5.0 (71 reviews) - [Help Lightning](https://www.g2.com/products/help-lightning/reviews) - 4.8/5.0 (62 reviews)