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AIRe Link Reviews & Product Details

AIRe Link is a cloud-based solution for remote visual support that’s easy to use, with no app downloads needed. Developed by Konica Minolta, a leader in workplace innovation for over 150 years, it’s built with robust security and fully complies with GDPR and B2B standards. AIRe Link streamlines customer support or service with features like video streaming, live pointers, drawing, OCR, and more. It also boosts team collaboration through group sessions, a knowledge base, and real-time data analytics. With AIRe Link, you can provide efficient, secure support and improve team productivity. Additionally, you'll save money, time, and cut down on CO2 emissions by reducing on-site service visits.

Seller

AIRe Link

Languages Supported

Czech, German, English, French, Hungarian, Japanese, Dutch, Polish, Portuguese, Russian

Product Description

See. Support. Solve. Increase response times, reduce unnecessary customer visits and improve first-time fix rates with AIRe Link – a professional browser-based visual remote support tool. Easy to use and ready whenever you are, AIRe Link means providing real-time assistance to your customers across the globe couldn’t be simpler.

Overview by

Katarina Vargova

Pricing

Pricing provided by AIRe Link.

Basic

Free

1 User Per Month

Professional

Starting at €41.00

1 User Per Month

View More Pricing Information

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AIRe Link Media

AIRe Link Demo - AIRe Link introduction: Support made simple

AIRe Link by Konica Minolta lets you see what your customers see, making remote support simple and effective.

Everything you need for remote visual support and team collaboration.

Customers or field service can use remote support wearables, smart mobile phones, or tablets.

AIRe Link Demo - AIRe Link connection is effortless

With no app download needed, convenient invitations, and one-click to join a session.

You can easily access analytics in real-time and store session media.

Try AIRe Link for free for 30 days with full access to premium features.

AIRe Link Reviews (20)

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Martin M.

Remote Resolution Specialist\AI SME\Team Lead

Small-Business (50 or fewer emp.)

1/12/2023

"Top Quality Remote Support Tool"

4.5/5

What do you like best about AIRe Link?

It's a pleasure to have this tool to assist me in my day to day job. Eye's on in an environment that commands a qualified tech is 2nd to none with with the use of AireLink. The ease of use and having the ability to see what our customer see. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

Quality of video is affected in low reception zones to a customers device which requires a network connection. But as long as a wifi connection is enabled and available, this is fine and remains fully effective. Review collected by and hosted on G2.com.

Patrick C.

Remote Resolution Systems Lead

Mid-Market (51-1000 emp.)

3/15/2024

"AIReLink puts Remote First"

5/5

What do you like best about AIRe Link?

AIRe Linkis so quick to set-up and use - just send the customer an SMS message, they link the link and application starts

There is no need to download or install anything on the phone

Being able to "freeze frame" and use the mark up tools is so useful when guiding the user to perform any action required

First class tool to give first class Customer Support Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

Users might not like the product due to bad experiences with similar solutions used in the past, AIRe Link is a professional, business ready application Review collected by and hosted on G2.com.

Blagovest D.

Small-Business (50 or fewer emp.)

3/5/2024

"Useful tool for remote diagnosis and problem solving"

5/5

What do you like best about AIRe Link?

Easy of use. Very useful tools for remote diagnosis and support. Possibility to use AIRe link in combination with RealWare Smart Glasses extends the effectiveness of this tool. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

The customer can not initiate the communication with the support team, using AIRe link.

No group support or communication. Review collected by and hosted on G2.com.

NITHIN KUMAR B.

Manager

Small-Business (50 or fewer emp.)

7/12/2023

"""Exploring the AR Revolution with AIRe Link"""

5/5

What do you like best about AIRe Link?

Aire Link is a user-friendly tool that makes troubleshooting easier; there is no need to install any software on the client side with a single click.I can certainly state that this visual remote capability is equivalent to having a virtual presence, allowing us to solve technical issues without physically being present. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

an AIRe Link is a cloud-based remote visual support application and it never fails to meet my expectations. It is quite difficult to identify any flaws or disadvantage s with it. Review collected by and hosted on G2.com.

What problems is AIRe Link solving and how is that benefiting you?

People can use AIReLink as a tool to assist them with various tasks. Customers can use it to find solutions to their issues, and engineers can use it to make solutions because it enables remote problem-solving. However, it does have a benefit. We receive assistance more quickly and don't need to send a technician to visit us personally. Review collected by and hosted on G2.com.

DEERGASI V.

sofware developer

Computer & Network Security

Small-Business (50 or fewer emp.)

7/6/2023

"""The Tool that Simplifies Remote Support"""

5/5

What do you like best about AIRe Link?

According to me, one ofAireLink's services is its ability to construct wireless networks tailored to each client's particular needs.The majority of our customers are quite happy that they can participate in resolving technical issues thanks to its friendly interface and ease of use! Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

The AIRe Link as it is now is fine. I don't dislike anything about AIRe Link Review collected by and hosted on G2.com.

What problems is AIRe Link solving and how is that benefiting you?

AIReLink offers assistance with many different jobs. Since we prioritize handling issues remotely by default, this technology is ideal.

The help offered by AIReLink includes assisting end users when a cable has been placed into the wrong port. They are relatively easy to locate with AireLink. Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Small-Business (50 or fewer emp.)

7/28/2023

"AIRE Link"

4.5/5

What do you like best about AIRe Link?

The instant access to the virtual session without any additional app installation is one of the best features AIRe link provides. In addition the software is fast and the quality is uncompromising. It really helps in interacting with customers who are naive at using computer. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

The website has some important features outlined towards the end of page which needs to be scrolled. This under exposes the potential of AIRe link. The website UI is very good but seems to be a complicated where there is 'contact us' button. Customer testimonials section could be more highlighted so that it increases the trust of AIRE link. Review collected by and hosted on G2.com.

What problems is AIRe Link solving and how is that benefiting you?

AIRe link acts as a bridge for remote connections. It establishes connection with customers even though customer doesn't have any pre-installed software. The real time support provided the assistant through out the session helps in the navigation through meet for naive computer using customers.AIRe link also provides high quality service. Review collected by and hosted on G2.com.

Philip H.

Small-Business (50 or fewer emp.)

7/26/2023

"A Tool to Provide Real-Time Visual Customer Support"

4.5/5

What do you like best about AIRe Link?

Aire Link supports real time visulal interaction, is easy to use and no need to set up any software. It is browser based and can be used on any internet enabled device. It simplifies customer support especially when it comes to trouble shooting and technical support. Aire Link is efficient and has a low latency. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

Ocassionally connectivity errors occur but am almost sure that is a result of isp or data service provider interruptions or timeouts. Review collected by and hosted on G2.com.

Aditya Y.

Technical Recruiter

Small-Business (50 or fewer emp.)

7/25/2023

"Best Tool for remote support"

3.5/5

What do you like best about AIRe Link?

there is very low latency and frame drops as compared to other remote monitoring software and its a bit more smoother UI then other remote monitoring app which is a plus! Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

its take time during connecting to the client server and sometimes gets error during connectivity and also needs improvement in its features during remotely accessing the client system. Review collected by and hosted on G2.com.

Pranjal G.

Small-Business (50 or fewer emp.)

3/18/2023

"Customized Wireless Networks for Businesses: A Review of AireLink's Services"

3.5/5

What do you like best about AIRe Link?

One of the unique aspects of AireLink's services, in my opinion, is its capacity to design wireless networks that are suited to the individual requirements of each client.

The website also offers comprehensive details on each of these solutions, as well as case studies and client feedback that show how beneficial they are in actual situations.

Amazing 24/7 support and monitoring make sure that consumers may obtain the assistance they require whenever they do. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

There is no major dislike I found for AIRe Link, Since it provides instant 24/7 support and monitoring to ensure the reliability of its networks, it really helps to get an answer to the problem.

The pricing I feel could be more comprehensive and should be adjusted according to needs. Review collected by and hosted on G2.com.

Kosta A.

Dir. User Experience

Design

Small-Business (50 or fewer emp.)

8/6/2023

"AIRe Link Impressive Support"

5/5

What do you like best about AIRe Link?

There is nothing like AIRe Link. It continually exceeds my expectations by providing immediate support and 24-hour monitoring. Review collected by and hosted on G2.com.

What do you dislike about AIRe Link?

The remote connecting function of AIRe Link poses a possible downside given that it is marketed as a means of quick assistance and doing away with personal trips. Review collected by and hosted on G2.com.