Aidey Reviews & Provider Details

Name: Aidey
Rating: 5.0 (9 reviews)

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. Operating remotely from the Philippines, we staff CX, technical success, back-office ops, and sales for SaaS, fintech, gaming, e-commerce, and hospitality companies. Every process is AI-first, finalized by a senior human — better quality, faster cycles, lower cost. Trusted by Nokia, Wix, and 60+ brands. Rated 4.9 on Glassdoor.

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Aidey

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Aidey Community

Overview by

Yaniv Varochik (Founder & CEO at Aidey)

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User Insights

Average based on 9 real user reviews.

Assaf B.

Concord Pavilion Outreach Committee Member

Mid-Market (51-1000 emp.)

6/25/2024

"Perfect alignment, proactive approach, no surprises"

5/5

What do you like best about Aidey?

Zero surprises! everything the team promised they will deliver on was indeed delivered. Their people, expertise, processes, and more worked well with my OCD. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

Sure, nothing is never perfect in a work env. - but when we had any issue or concern - Aidey's escalation process worked very well. Review collected by and hosted on G2.com.

Recommendations to others considering Aidey:

As you do your homework, don't forget to ask the hard questions, don't be afraid of imagining some bad case scenarios. It will narrow down your list, and you may land on Aidey. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

We called on Aidey when our company had an 80% RIFF. I wish I knew about them beforehand. We needed a predictable partner, with proven onboarding, and out of the multiple partners we interviewed - it was clear that we are a match. Review collected by and hosted on G2.com.

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

4/12/2022

"Ecommerce Tier 1 Support"

5/5

Describe the project or task Aidey helped with:

We outsourced our customer service to Aidey and their team. Review collected by and hosted on G2.com.

What do you like best about Aidey?

Aidey has a professional and dedicated customer support team that is well accustomed to various eCommerce platforms. They handled our customers' queries pretty well. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

Nothing really on a dislike level, if there is anything that I could say is that we couldn’t start the project straight away but had to wait for a week due to Aidey’s pipeline of projects but that was OK for us as we were not under extreme time pressure to launch the service. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

We outsourced our customer service to Aidey. Thanks to them, we’re able to focus on other things that are important to us. They take care of everything from answering live chats to resolving support tickets and addressing emails. Review collected by and hosted on G2.com.

Verified User in Publishing

Small-Business (50 or fewer emp.)

4/12/2022

"eCommerce Support"

5/5

Describe the project or task Aidey helped with:

Their team of customer service specialists handled our users' queries about our products and services. Review collected by and hosted on G2.com.

What do you like best about Aidey?

They have done a really good job at handling our customer's queries. Their supportive and proactive approach has been very helpful. Our customer satisfaction numbers show their dedication and commitment towards serving them. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

Their work is satisfactory. They quickly understood our offerings and adapted themselves. The project execution could have been smoother, but overall it was nice working with them. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

We outsourced our website's customer support to Aidey team. They are easy to work with and very friendly - two traits extremely important for a customer service team. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring

Small-Business (50 or fewer emp.)

2/24/2022

"Gaming Support Outsourcing"

5/5

Describe the project or task Aidey helped with:

Aidey handled queries from our players about onboarding, billing and general questions. Review collected by and hosted on G2.com.

What do you like best about Aidey?

They are well familiar with the gaming industry so the training that we had to provide to their agents about our service was minimal. We are confident that we now have a scalable solution to work with when it comes to customer support and its a great piece of mind. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

They are doing a great job handling the support in the languages that they do but they are limited with the amount of languages. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

It is very difficult to recruit and retain manpower in our industry and Aidey proved itself as a highly effective and scalable solution to resolve this problem for us. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/24/2022

"Technical Support Outsourcing"

5/5

Describe the project or task Aidey helped with:

We hired technical specialists from Aidey. Review collected by and hosted on G2.com.

What do you like best about Aidey?

Their approach towards customer service and agility impressed us most. Their team is well-trained and experienced in handling complex customer issues with ease. We didn’t have to invest much time in training them as they were groomed and experienced. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

They are very proactive and friendly. They sent us timely updates and always were there to help us. So nothing to be pointed out as such. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

Our customer satisfaction scores were below our desired levels, that was because we lacked resources in-house and thus we hired Aidey for handling chats on behalf of us. They quickly understood our business and managed chats flawlessly. Because of their efforts we have now seen an improvement in our customer service ratings. Thank you team! Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

2/24/2022

"Guest Communication Services"

5/5

Describe the project or task Aidey helped with:

We hired a team who can handle day-to-day queries from our guests. Review collected by and hosted on G2.com.

What do you like best about Aidey?

They were already experienced with our line of business so the onboarding was smooth. Throughout the time we are working with them, we find them friendly and dedicated. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

There isn’t anything specific as such. I’d say working with them was, nonetheless, a good experience. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

We wanted a professional team who can handle the front-desk and assist our customers with their queries regarding stay with us. Since they are very experienced in this line of business they were able to contribute from their experience and improve our guest communication and few operational aspects. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/24/2022

"Shopify Application Support"

5/5

Describe the project or task Aidey helped with:

We outsourced our merchant support to the Aidey team. Review collected by and hosted on G2.com.

What do you like best about Aidey?

The technical team Aidey assigned us is tech-savvy and knows Shopify in and out. This makes them ideal for our requirements. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

At times, the chat waiting time was over a minute - but overall their team managed the chat flow optimally. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

They know how to handle merchants on Shopify, even the toughest ones. After we started working with their team, we saw our customer satisfaction increasing steadily. We’re happy with our experience so far. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

1/17/2022

"Product Support Specialists Outsourcing"

5/5

Describe the project or task Aidey helped with:

Their team works on queries from our users about our services. They resolve issues that require technical expertise and good command over communication. Review collected by and hosted on G2.com.

What do you like best about Aidey?

Their ability to comprehend customer’s queries and provide apt resolution in the least amount of time. Their team is good at conflict resolution and has helped us streamline our customer service to a great extent. Review collected by and hosted on G2.com.

What do you dislike about Aidey?

We're happy working with them and have no concerns whatsoever at the moment. Review collected by and hosted on G2.com.

What problems is Aidey solving and how is that benefiting you?

We couldn’t handle the queries ourselves and that’s when we brought in team Aidey. They are very proactive and highly qualified for the job. We can rely on them 100%. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

1/17/2022

"Customer Service for Our Agency"

5/5

Describe the project or task Aidey helped with:

We hired team Aidey for helping our customers with their queries about our events. Things like downloading their tickets, logging in to our portal, creating a new account, etc. Review collected by and hosted on G2.com.

What do you like best about Aidey?

They are very friendly and quick at providing resolution. Their team didn’t mind going an extra mile if it meant resolving the customer’s query. Review collected by and hosted on G2.com.