Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)

CG Infinity, formerly known as Cyber Group, is a full-service consulting partner of Salesforce, specializing in delivering tailored solutions that align with each client's unique business needs. With over 25 years of experience, CG Infinity offers expertise in application development, integration, production support, business intelligence, and Salesforce consulting. Their team comprises over 70 Salesforce-certified consultants with a combined experience of more than 200 years, ensuring clients receive guidance from seasoned professionals. Key Features and Functionality: - Salesforce Multi-Cloud Expertise: Proficient in various Salesforce clouds, including Sales Cloud, Service Cloud, and Marketing Cloud, providing comprehensive solutions across the Salesforce ecosystem. - Customization and Integration: Extends Salesforce capabilities through tailored customization and seamless integration with external systems, enhancing platform functionality. - Solution Development: Develops bespoke solutions to meet specific business requirements, ensuring optimal performance and user experience. - Ignite Integration Platform: Offers 'Ignite,' a low-code, high-value integration platform that connects Salesforce to external systems, enabling administrators to manage integrations efficiently without extensive technical expertise. Primary Value and Problem Solved: CG Infinity addresses the challenge of aligning Salesforce implementations with unique business processes by providing customized solutions that enhance customer experience and operational efficiency. Their expertise in multi-cloud environments and integration ensures that clients can leverage the full potential of Salesforce, resulting in improved customer engagement, streamlined operations, and accelerated growth. By offering tailored services and innovative tools like the Ignite platform, CG Infinity empowers businesses to navigate the complexities of digital transformation effectively.

Cyntexa is a leading IT consulting company with a strong focus on delivering comprehensive and tailored solutions to businesses worldwide. With a successful track record of over 900 projects, we have served more than 675 customers with our team of over 400 professionals. Our services span across various platforms including Salesforce, ServiceNow, and Nintex. We specialize in leveraging these platforms to drive digital transformation, streamline business processes, and enhance customer engagement. In addition to being platform-centric, we offer Cloud Consulting Services to help businesses maximize the potential of leading cloud platforms such as Google Cloud, AWS, and Microsoft Azure. Our cloud experts provide strategic consulting, implementation, migration, and managed services to ensure businesses can effectively leverage the power of the cloud. With our staff augmentation services, we equip businesses with the flexibility to scale their teams on-demand with skilled and experienced professionals, ensuring they have the right talent to meet their project requirements. At Cyntexa, we are committed to delivering excellence and creating value for our clients through our comprehensive services and innovative solutions.

DataColada helps purpose-led and trust-dependent organisations turn complex operations into smarter, AI-enabled systems that people can trust. Our philosophy is simple: Smarter systems. Human rules. We believe every organisation is increasingly three things at once: a customer business, a finance business and an AI business. The strongest operating models bring these together rather than treating customer experience, transactions, data and AI as separate technology projects. DataColada combines deep expertise in Salesforce, AI, data, integration and human-centred design to help organisations connect these capabilities into an operating system for intelligent change. We design systems that improve how organisations serve customers, supporters, students, patients, employees and communities, while keeping human judgement, governance and accountability visible. Our approach is strengthened by a technology ecosystem that includes Salesforce, Anthropic, Stripe, Avalara, Ortto and HighRev.ai. We use the capabilities of these platforms where they add value, while keeping the customer's business process, data and outcomes at the centre. What we do 1. Enterprise App Delivery: Design and deliver Salesforce platforms across customer engagement, service, case management, portals, fundraising, payments and industry workflows. 2. AI & Agentic Enablement: Introduce AI and intelligent agents into real operational processes using technologies such as Anthropic and Salesforce Agentforce, with clear rules for autonomy, approvals, escalation and human oversight. 3. Finance & Payments: Connect customer and financial journeys through Salesforce-native payment products, recurring payments, in-person Tap to Pay and gateway integrations including Stripe and other payment providers. Integration & Data 4. Connect Salesforce with enterprise applications, APIs and data platforms to create trusted information flows and stronger systems of record. 5. Industry Products & Accelerators: Package repeatable experience into AppExchange products, accelerators and industry solutions that reduce implementation effort and improve time to value. 6. Human-Centred Design: Create intuitive experiences that make complex systems easier for customers, employees and partners to use. 7. Managed Optimisation: Continue improving platforms, workflows, integrations and AI after go-live while helping customers build their own internal capability. Our partner ecosystem We believe the best solutions increasingly come from combining specialised platforms rather than forcing one technology to solve every problem. * Salesforce provides the enterprise customer and workflow platform. * Anthropic provides advanced AI reasoning and agent capabilities. * Stripe connects digital payments and financial experiences. * Avalara brings tax and financial compliance capabilities. * Ortto supports customer engagement and marketing automation. * HighRev.ai helps accelerate modern Salesforce delivery. Together, these technologies allow DataColada to connect customer experience, finance, data and AI around the workflows that actually run an organisation. The value we provide DataColada helps organisations move beyond isolated implementations towards connected, reusable capability. We start with real operational and customer needs, identify what can be simplified or repeated, and turn that experience into solutions, products and reusable AI operating system components. The result is better experiences, stronger financial and operational workflows, faster decisions and more intelligent use of data and AI, without losing the human accountability that trust-dependent organisations require. Smarter systems. Human rules. The operating system for intelligent change.

Daydream Developers is a Denver-based team specializing in Salesforce solutions, particularly within the Lightning platform. They offer custom development of Aura and Lightning Web Components, ongoing administrative and development support, and tailored solution design services. Their expertise includes creating new processes, automating existing workflows, enhancing applications, and assisting with Lightning Experience migrations. Key Features and Functionality: - Custom Component Development: Design and implementation of Aura and Lightning Web Components to enhance Salesforce functionality. - Ongoing Support: Provision of continuous administrative and development assistance, including technical debt cleanup, issue troubleshooting, and data services. - Solution Design: Crafting and executing new solutions on the Salesforce platform, such as process creation, automation, application enhancement, and Lightning migrations. Primary Value and User Solutions: Daydream Developers empowers organizations to fully leverage the Salesforce Lightning platform by delivering customized components and solutions that streamline processes, improve workflows, and enhance overall system performance. Their comprehensive support ensures that clients can maintain a smoothly operating Salesforce environment, effectively addressing technical challenges and evolving business needs.

Shanghai D.C Information Technology Co., Ltd. , established in 2004 and headquartered in Shanghai's Caohejing Hi-Tech Park, specializes in delivering comprehensive Customer Relationship Management solutions to both domestic and international clients. As a certified consulting platinum partner of Salesforce in Greater China, DCIT offers a wide array of services, including professional consultation, project implementation support, operation and maintenance services, training courses, and seminars. The company boasts a team of 100 CRM implementation consultants and technical experts, with 80% having backgrounds in global IT firms such as SAP, Oracle, and IBM, and 20% from renowned Chinese IT companies. This diverse expertise enables DCIT to provide tailored CRM solutions across various industries, including high-tech manufacturing, life sciences, consumer packaged goods and retail, professional services, wealth finance, and automotive sectors. Key Features and Functionality: - Comprehensive CRM Services: DCIT offers end-to-end CRM solutions encompassing business and technology consulting, migration to Salesforce Lightning, Salesforce mobility solutions, process re-engineering, roadmap strategy development, implementation, integration, upgrades, and maintenance. - Experienced Team: The company employs a professional team of 100 CRM consultants and technical experts, with an average industry experience exceeding five years. Senior consultants possess over eight years of experience in CRM or ERP implementation. - Multilingual Capabilities: DCIT's consultants are proficient in English and Japanese, facilitating seamless communication and project execution for a diverse clientele. - Industry Expertise: With a solid foundation in sectors such as high-tech manufacturing, life sciences, consumer packaged goods and retail, professional services, wealth finance, and automotive industries, DCIT delivers industry-specific CRM solutions tailored to unique business needs. Primary Value and Solutions Provided: DCIT's primary value lies in its ability to deliver customized, professional CRM solutions that enhance customer engagement, streamline business processes, and drive growth. By leveraging its extensive experience and partnership with Salesforce, DCIT addresses the complex challenges businesses face in managing customer relationships, ensuring efficient CRM implementation, and providing ongoing support and training. This comprehensive approach enables clients to optimize their CRM systems, improve operational efficiency, and achieve sustainable success in their respective industries.

DemandBlue is in the business of helping its customers maximize their Salesforce investment through predictable outcomes. As we thrive in an era of cloud-based Infrastructure, Platform and Software services, DemandBlue has pioneered “Service-as-a-Service” through a value-based On Demand Service model that drives bottom-line results. We foster innovation through “Continuous Engagement and On Demand Execution” that offers our customers Speed, Value and Success to achieve their current and future business objectives. Our On Demand Services for Salesforce include Advisory, Development & Customization, Integration, Administration & Support, Maintenance, and Lightning Migrations.

IT Consulting

Dentsu, in collaboration with its data-driven customer experience management company Merkle, offers comprehensive solutions that integrate seamlessly with Salesforce to enhance customer engagement and drive business growth. With over 30 years of experience, Dentsu specializes in transforming data, technology, and capabilities to deliver personalized marketing, sales, commerce, and service experiences. Key Features and Functionality: - Generative AI Integration: Dentsu's Merkle GenCX solution, combined with Salesforce Einstein GPT, enables brands to leverage generative AI for delivering, managing, and optimizing connected customer experiences. - Identity Resolution: Merkle's proprietary identity resolution platform, Merkury, integrates with Salesforce's Customer Data Platform to unify and activate customer data across all channels without relying on third-party cookies. - Cross-Cloud Expertise: Dentsu provides end-to-end capabilities across every Salesforce cloud, including Marketing Cloud, Commerce Cloud, Service Cloud, Sales Cloud, Experience Cloud, Interaction Studio, and Salesforce CDP, ensuring cohesive and results-oriented solutions. Primary Value and Solutions: Dentsu's integration with Salesforce empowers brands to harness the power of AI and data to create relevant, personalized experiences at scale. By unifying customer data and leveraging advanced analytics, businesses can gain actionable insights, automate marketing and commerce processes, and deliver seamless customer journeys. This approach addresses the challenge of engaging customers in a privacy-safe manner, especially in a landscape moving away from third-party cookies, thereby providing a distinct competitive advantage.

Destined is a premier Salesforce consulting partner specializing in integrating and optimizing various Salesforce clouds, including Marketing Cloud, Pardot, Sales Cloud, Service Cloud, and Community Cloud. With a 'strategy first' approach, Destined ensures that technology enhances business growth rather than dictates it. As the first Pardot Partner in the APAC region, Destined has completed more Pardot implementations than any other partner, demonstrating a deep commitment to client success. Key Features and Functionality: - Comprehensive Salesforce Expertise: Destined offers services across multiple Salesforce platforms, ensuring a unified strategy for revenue growth and customer service. - Integrated Sales and Marketing Solutions: By working with a single partner for both sales and marketing, clients benefit from a cohesive approach that eliminates silos and fosters collaboration. - Strategy-Driven Implementation: Destined's 'strategy first' methodology ensures that technology solutions are tailored to enhance business objectives, not dictate them. - Extensive Pardot Experience: As the leading Pardot Partner in the APAC region, Destined has unparalleled experience in implementing and optimizing Pardot solutions. Primary Value and Solutions Provided: Destined addresses the challenge of disjointed sales and marketing efforts by offering integrated solutions that align with the customer's buying journey. This approach ensures that organizations can effectively engage with their customers, leading to increased revenue and improved customer satisfaction. By leveraging Destined's expertise, businesses can navigate the complexities of modern marketing without the need to maintain all necessary skills in-house, allowing them to focus on growth and success.

DevCore is a certified Salesforce partner based in Stockholm, Sweden, with over 20 years of experience in customer relationship management solutions. Since 2011, DevCore has been assisting businesses in implementing, optimizing, and enhancing their Salesforce environments to align with specific business needs. Their team of certified experts offers strategic, hands-on support without outsourcing, ensuring close collaboration with clients. Key Features and Functionality: - Comprehensive Salesforce Services: DevCore provides end-to-end support, including CRM implementation, redesign, and optimization. - Expertise Across Salesforce Products: They specialize in Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, Agentforce AI, Einstein, and Shield. - Advanced Integrations: DevCore facilitates migrations and integrations with ERP systems, CMS platforms, Power BI, and more. - Custom Development: Their services encompass app development, Flows, Apex, and Lightning Web Components. - License Optimization: They assist in optimizing licenses and controlling costs. Primary Value and Solutions Provided: DevCore's primary value lies in making Salesforce work effectively for businesses by offering: - Certified Expertise: Access to certified Salesforce developers, architects, and administrators. - Strategic Guidance: Beyond coding, they provide strategic insights to align Salesforce with business objectives. - Long-Term Collaboration: DevCore emphasizes long-term partnerships with short response times. - Local Support: With consultants based in Sweden, they offer support in both English and Swedish, ensuring clear communication. By choosing DevCore, companies benefit from improved results, faster progress, and a CRM system that genuinely supports their business processes. Their proactive approach ensures that clients receive comprehensive support tailored to their unique needs.