Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)

With over 20 years of industry experience, Cloud Chillies is a trusted technology partner for global SMBs and enterprises, delivering scalable, secure, and streamlined digital solutions. Recognised as a Deloitte Technology Fast 50 India awardee (2x) and Deloitte Technology Fast 500 Asia Pacific (5x), LSU100 (6x) and named NJTC’s Most Innovative Service Company, we are also a certified Salesforce Ridge Partner and Snowflake Partner. Backed by a team of 200+ experts across Salesforce, AI, and cloud technologies, we support organisations across fintech, non-profits, manufacturing, and more. With a global delivery presence across Australia, USA, Canada, Europe, and EMEA, we combine scale and agility to deliver consistent outcomes.

CloudCo is a dynamic and innovative company specializing in delivering high-quality Salesforce solutions across Mexico and Latin America. With over 70 successful implementations, CloudCo focuses on helping organizations achieve their business goals swiftly by aligning strategic objectives with cutting-edge technology. Their approach transforms complex business requirements into scalable, user-friendly solutions that are easy to maintain. The team's deep technical expertise ensures the delivery of tailored solutions that address intricate business needs effectively. Key Features and Functionality: - Comprehensive Salesforce Expertise: Proficient in Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Field Service, and CPQ within the Lightning framework. - Custom Development: Offers bespoke development services utilizing Visualforce, Apex, and seamless integrations to meet unique business requirements. - End-to-End Support: Provides extensive support services across the entire Salesforce platform, ensuring continuous operational excellence. Primary Value and Solutions Provided: CloudCo empowers businesses to unlock their full potential by delivering customized Salesforce solutions that drive success and transformation. By aligning strategic goals with technological advancements, CloudCo enables organizations to navigate complex business challenges with agility and efficiency. Their commitment to innovation and quality ensures that clients receive solutions that are not only effective but also scalable and easy to maintain, leading to sustained growth and competitive advantage.

Cloud Construction is a recognized Salesforce Partner dedicated to transforming complex business challenges into streamlined, efficient solutions. With a team of experienced architects, administrators, developers, and designers, Cloud Construction specializes in customizing Salesforce to meet the unique needs of each client. Their approach focuses on understanding existing systems and processes to implement strategies that drive growth and success. Key Features and Functionality: - Lead Nurturing Campaigns: Develops sophisticated inbound and outbound lead nurturing strategies, incorporating lead scoring and grading systems to attract and qualify potential clients. - Integrated Business Functions: Seamlessly connects various business operations, including sales, product delivery, new opportunities, and customer support, ensuring cohesive and efficient workflows. - Sales Process Optimization: Identifies and addresses inefficiencies within sales teams, creating simplified and effective sales cadences tailored to specific business needs. - Unified Communication Channels: Bridges multiple sales, operations, and support communication channels, enhancing team collaboration and improving customer interactions. - System Integration: Integrates existing systems to enhance efficiency across cross-functional teams and processes, ensuring a unified operational framework. - Data-Driven Insights: Designs meaningful dashboards and reports that align directly with business key performance indicators (KPIs, providing actionable insights for informed decision-making. - Website and Marketing Integration: Connects business websites with Salesforce, Pardot, Google Analytics, APIs, and advertising campaigns to drive new leads, increase opportunities, and deliver exceptional client service. Primary Value and Solutions Provided: Cloud Construction empowers businesses by customizing Salesforce solutions that address specific operational challenges. Their expertise in integrating and optimizing business processes leads to increased efficiency, improved team collaboration, and enhanced customer engagement. By leveraging their services, clients can expect a significant transformation in their operational workflows, resulting in sustained growth and success.

Cloud Consulting Group GmbH is a trusted partner specializing in the digital transformation of sales, marketing, and service processes. Established in 2011 and headquartered in Frankfurt am Main, Germany, the company offers comprehensive services tailored to enhance customer relationships through Salesforce solutions. With a team of 41 certified experts and a track record of 177 completed projects, Cloud Consulting Group delivers end-to-end services, including consultation, fast-track implementation, customized solutions, and training. Their agile methodology ensures that Salesforce solutions are adapted to meet the unique needs of each client, enabling teams to operate swiftly and efficiently. By fostering long-term, trust-based relationships, Cloud Consulting Group addresses even the most exceptional client requirements with profound consulting expertise. Key Features and Functionality: - Comprehensive Consultation: Offers expert guidance on digitalizing marketing, sales, and service processes. - Fast-Track Implementation: Ensures swift deployment of Salesforce solutions tailored to client needs. - Customized Solutions: Develops bespoke applications and integrations to address specific business challenges. - Training Services: Provides thorough training to empower teams in utilizing Salesforce effectively. Primary Value and Solutions Provided: Cloud Consulting Group GmbH empowers organizations to navigate the complexities of digital transformation by leveraging Salesforce technologies. Their holistic approach ensures that businesses can enhance customer engagement, streamline operations, and achieve sustainable growth. By delivering tailored solutions and fostering enduring partnerships, they enable clients to adapt to evolving market demands and maintain a competitive edge.

We are a global consulting partner and 100% Salesforce Summit Partner with more than 15 years of experience. From strategy to implementation to platform evolution, we empower companies of all sizes and industries to accelerate their digital transformation and unleash the full potential of Salesforce. • One Team Mindset – We integrate seamlessly with our clients, investing in their success as if it were our own. • A global team of highly skilled experts – Driving faster value delivery with deep industry and technical expertise. • 1000+ certifications and 150+ AI & Data Certifications & Agentforce implementation partner – We help businesses harness AI to focus on growth while we handle the rest. • Empowered by Salesforce Ventures – Backed by Salesforce’s investment arm, driving innovation at every step. We’re all-in for your growth

Cloud Galacticos is a UK-based Salesforce consultancy with over 15 years of experience in delivering tailored solutions to businesses of all sizes. Their team comprises seasoned developers, consultants, and architects who specialize in implementing and optimizing the full suite of Salesforce products. With a strong presence in London, Manchester, Oxford, Leeds, and Sheffield, Cloud Galacticos is well-positioned to assist clients across various industries. Key Features and Functionality: - Comprehensive Salesforce Services: Expertise in Sales Cloud, Service Cloud, Communities, Health Cloud, NonProfit Cloud, Pardot, Marketing Cloud, the Lightning Platform, and Heroku. - Industry Specialization: Focused experience in Healthcare, Life Sciences, and Financial Services, addressing complex regulatory requirements to ensure innovative and compliant Salesforce implementations. - Certified Professionals: A team of 15 certified experts with a collective 100 Salesforce certifications, ensuring up-to-date knowledge and best practices. - Proven Track Record: Completion of 140 Salesforce-verified projects, demonstrating a commitment to delivering successful outcomes for clients. Primary Value and Solutions Provided: Cloud Galacticos empowers businesses to maximize their Salesforce investment by offering customized solutions that enhance operational efficiency, customer engagement, and compliance. Their deep industry knowledge and technical expertise enable clients to navigate complex challenges, streamline processes, and achieve sustainable growth through the effective use of Salesforce technologies.

Cloud Innovation is a seasoned Salesforce Consulting Partner specializing in comprehensive CRM and cloud solutions. With a team of highly certified consultants, they offer expertise across Salesforce platforms, including Sales Cloud, Service Cloud, Community Cloud, and Marketing Automation. Their approach emphasizes thorough business knowledge, technical excellence, and personalized client engagement, ensuring tailored solutions that drive success. Over the years, Cloud Innovation has successfully delivered numerous projects across various industries, serving both SMBs and multinational corporations in the private and public sectors. Key Features and Functionality: - Salesforce Expertise: Proficient in implementing and optimizing Sales Cloud, Service Cloud, Community Cloud, and Marketing Automation to enhance customer relationship management. - Certified Professionals: A dedicated team of certified consultants ensures high-quality service and adherence to best practices. - Custom and Mobile Application Development: Utilizes the Force.com platform to develop bespoke and mobile applications tailored to specific business needs. - Industry Versatility: Experience in delivering projects across diverse business domains, accommodating companies of varying sizes and sectors. Primary Value and Solutions Provided: Cloud Innovation addresses the need for effective CRM and cloud solutions by offering specialized Salesforce services that streamline business processes, enhance customer engagement, and drive growth. Their personalized approach ensures that each client receives solutions aligned with their unique requirements, leading to improved operational efficiency and customer satisfaction.

Cloud Integrate is a Salesforce consultancy firm dedicated to assisting organizations in achieving technology-driven growth. With a strong presence in Amsterdam and a delivery center focused on technology, innovation, and customer success, Cloud Integrate specializes in understanding business processes and translating them into effective solutions on the Salesforce Platform. Since its founding in 2017, the company has completed over 44 Salesforce-verified projects and employs 17 certified experts. Key Features and Functionality: - Salesforce Core Implementation: Expertise in deploying Sales Cloud, Service Cloud, Experience Cloud, and Pardot to enhance customer relationship management. - System Integration: Seamless integration of various systems to ensure cohesive and efficient operations. - Quote-to-Cash Solutions: Utilization of Revenue Cloud and CPQ to streamline the entire sales process from quoting to revenue recognition. - Omnichannel Communication: Implementation of Service Cloud Voice, Einstein Bots, and Messaging to provide a unified customer communication experience. - Quick Start Packages: Rapid onboarding and implementation services for new Salesforce customers, focusing on Sales Cloud and Service Cloud. - Managed Service Packages: Ongoing support and proactive optimization of Salesforce organizations for existing customers. Primary Value and Solutions Provided: Cloud Integrate delivers a boutique experience with a local presence of senior consultants, ensuring quality, flexibility, and swift time-to-value through a proven agile methodology. Their solutions address critical business challenges by: - Enhancing Revenue Efficiency: Configuring complex products and services to meet tailored customer requests, minimizing manual errors, and reducing contract lead times through automated, customizable quote generation. - Optimizing Pricing Models: Digitalizing intricate pricing structures using Salesforce Revenue Cloud to maximize revenue. - Improving Customer Support: Implementing smart IVR systems to reduce call volumes and wait times, deploying chatbots across various channels to provide instant answers, and increasing first-call resolution rates with Service Cloud Voice, which offers automated transcriptions and knowledge article suggestions. By focusing on these areas, Cloud Integrate empowers organizations to unlock the full potential of their Salesforce investment, driving strategic, commercial, and operational success.

Cloudity is an international digital company and a Salesforce Platinum Consulting Partner. We navigate digital transformation and implement Salesforce technologies to help our customers reach their business goals. With our solutions and advisory, you will increase sales, take your customer service to the next level, automate repetitive processes and motivate your team – all that thanks to the best technology in the world. Let us digitize your business!

Founded in 2015, Cloud Maven, Inc is a Salesforce Certified Summit Partner, headquartered in Georgia, USA. We deliver purpose-built, Salesforce-native applications that bring lending, verification, document management, payments, communication, and compliance workflows into one connected system. Instead of relying on multiple tools or custom builds, everything runs seamlessly within your CRM, faster, cleaner, and easier to manage. Our focus is to eliminate operational friction, improve data accuracy, and help teams move faster with fully automated, compliant workflows. Whether it is reducing manual work, speeding up approvals, or keeping systems in sync, we build solutions that deliver measurable impact from day one. We have organized our solutions into eight specialized suites. From credit evaluation and customer verification to secure communication and compliance workflows, every product is designed to solve specific operational challenges. 𝗦𝘂𝗶𝘁𝗲𝘀 𝗧𝗵𝗮𝘁 𝗣𝗼𝘄𝗲𝗿 𝗬𝗼𝘂𝗿 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗦𝘂𝗶𝘁𝗲 #𝟭 - 𝗰𝗺𝗟𝗲𝗻𝗱𝗶𝗻𝗴 Built for lenders who want to manage the entire loan lifecycle without leaving Salesforce.   • 𝗟𝗼𝗮𝗻 𝗢𝗿𝗶𝗴𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Capture applications, automate borrower intake, and streamline onboarding   • 𝗟𝗼𝗮𝗻 𝗦𝗲𝗿𝘃𝗶𝗰𝗶𝗻𝗴: Manage repayments, schedules, interest calculations, and account activity   • 𝗟𝗼𝗮𝗻 𝗦𝘆𝗻𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Handle multi-lender participation, allocations, and tracking   • 𝗟𝗲𝗮𝘀𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Manage leasing contracts, payments, and lifecycle workflows 𝗦𝘂𝗶𝘁𝗲 #𝟮 - 𝗰𝗺𝗩𝗲𝗿𝗶𝗳𝘆 Automate credit, background, identity, income, KYC/KYB, sanctions, and AML verification workflows directly inside Salesforce.   • 𝗖𝗿𝗲𝗱𝗶𝘁 𝗖𝗵𝗲𝗰𝗸𝗲𝗿: Instant consumer credit reports from Experian, Equifax, and TransUnion.   • 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗖𝗿𝗲𝗱𝗶𝘁 𝗖𝗵𝗲𝗰𝗸𝗲𝗿: Access global business credit data and automate credit decisions.   • 𝗣𝗹𝗮𝗶𝗱 𝗕𝗮𝗻𝗸 𝗖𝗼𝗻𝗻𝗲𝗰𝘁: Automate bank account, balance, transaction, income, and identity verification.   • 𝗖𝗿𝗶𝗺𝗶𝗻𝗮𝗹 𝗖𝗵𝗲𝗰𝗸𝗲𝗿: Nationwide criminal and background screening for individuals and businesses.   • 𝗦𝗮𝗻𝗰𝘁𝗶𝗼𝗻 & 𝗢𝗙𝗔𝗖 𝗖𝗵𝗲𝗰𝗸𝗲𝗿: Automated and continuous sanctions and OFAC monitoring.   • 𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Instantly confirm customer identities using Plaid and Thomson Reuters CLEAR data.   • 𝗜𝗻𝗰𝗼𝗺𝗲 & 𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Secure, instant verification of income and employment powered by Plaid financial data.   • 𝗦𝗢𝗦 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Access global business registry data to verify company status and ownership.   • 𝗜𝗥𝗦 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Instant SSN and EIN verification via TinCheck, automated within Salesforce.   • 𝗟𝗶𝗲𝗻𝘀 & 𝗝𝘂𝗱𝗴𝗺𝗲𝗻𝘁𝘀: Identify liens, bankruptcies, and court judgments using Thomson Reuters CLEAR data.   • 𝗞𝗬𝗖/𝗞𝗬𝗕 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Verify individuals and businesses instantly using Thomson Reuters CLEAR real-time intelligence. 𝗦𝘂𝗶𝘁𝗲 #𝟯 - 𝗰𝗺𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 Centralize and automate business decisions inside Salesforce using rules, scoring, and logic.   • 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗥𝘂𝗹𝗲 𝗘𝗻𝗴𝗶𝗻𝗲: Build, manage, and automate complex business rules and approvals with a no-code interface 𝗦𝘂𝗶𝘁𝗲 #𝟰 - 𝗰𝗺𝗗𝗼𝗰𝘀 Create, process, sign, and manage documents seamlessly within Salesforce.   • 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗲𝗦𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲: Generate, merge, sign, and securely store documents without leaving Salesforce   • 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗜𝗻𝘀𝗶𝗴𝗵𝘁: AI-powered document extraction and automated document processing to capture and analyze information 𝗦𝘂𝗶𝘁𝗲 #𝟱 - 𝗰𝗺𝗘𝗻𝗴𝗮𝗴𝗲 Unify all communication channels inside Salesforce with full compliance and tracking.   • 𝗦𝗠𝗦 & 𝗙𝗮𝘅 𝗛𝘂𝗯: Send and manage SMS, MMS, and fax communication directly from Salesforce   • 𝗦𝗲𝗰𝘂𝗿𝗲 𝗘𝗺𝗮𝗶𝗹: Send encrypted, compliant emails with full tracking and audit logs   • 𝗦𝗲𝗰𝘂𝗿𝗲 𝗙𝗶𝗹𝗲 𝗧𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁: Exchange documents securely with automated tracking and tagging 𝗦𝘂𝗶𝘁𝗲 #𝟲 - 𝗰𝗺𝗦𝘆𝗻𝗰 Connect Salesforce with external systems and keep data consistent across platforms.   • 𝗤𝘂𝗶𝗰𝗸𝗕𝗼𝗼𝗸𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁: Sync accounting and financial data seamlessly   • 𝗔𝗪𝗦 𝗖𝗼𝗻𝗻𝗲𝗰𝘁: Sync file and data between Salesforce and AWS 𝗦𝘂𝗶𝘁𝗲 #𝟳 - 𝗰𝗺𝗣𝗮𝘆 Manage and automate payments directly within Salesforce workflows. • 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗖𝗼𝗻𝗻𝗲𝗰𝘁: Process and manage ACH, credit card, and debit card payments inside Salesforce 𝗦𝘂𝗶𝘁𝗲 #𝟴 - 𝗰𝗺𝗛𝗲𝗮𝗹𝘁𝗵 Streamline healthcare operations with automated eligibility and compliance workflows. • 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Automate insurance eligibility checks across 900+ payers directly within Salesforce 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗜𝗺𝗽𝗮𝗰𝘁 Our solutions are designed to deliver measurable improvements across your operations. By automating workflows directly within Salesforce, our customers are able to move faster, reduce manual effort, and operate with greater accuracy and control. Here’s the kind of impact teams typically see:   • Faster turnaround times across lending, verification, and approval workflows   • Significant reduction in manual work, freeing teams to focus on higher-value tasks   • Improved data accuracy and consistency across systems and processes   • Stronger compliance and audit readiness with structured, trackable workflows   • Lower operational costs by eliminating inefficiencies and redundant tools   • Better cross-team visibility and collaboration within a unified Salesforce environment Instead of managing disconnected processes and systems, teams gain a streamlined, automated workflow that improves both speed and reliability from end to end. 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 Our solutions are built to work seamlessly with your existing systems, turning Salesforce into a fully connected, real-time operations platform. Instead of juggling multiple tools, we bring your data, workflows, and integrations together, so everything runs in sync within a single environment. We support a wide range of integrations across financial data, identity verification, payments, document processing, and more, including but not limited to: 𝗖𝗿𝗲𝗱𝗶𝘁 𝗕𝘂𝗿𝗲𝗮𝘂𝘀 𝗮𝗻𝗱 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗗𝗮𝘁𝗮   • Experian   • Equifax   • TransUnion   • Plaid (banking, income, and transaction data) 𝗜𝗱𝗲𝗻𝘁𝗶𝘁𝘆, 𝗞𝗬𝗖 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲   • Thomson Reuters CLEAR   • OFAC & sanctions data sources   • Business registries (SOS data)   • IRS / TinCheck verification 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗚𝗮𝘁𝗲𝘄𝗮𝘆𝘀   • Stripe   • Fiserv   • Actum Processing 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴 & 𝗗𝗮𝘁𝗮 𝗘𝘅𝘁𝗿𝗮𝗰𝘁𝗶𝗼𝗻   • Ocrolus   • MoneyThumb   • Lazarus 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗶𝗻𝗴 & 𝗖𝗹𝗼𝘂𝗱 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲   • QuickBooks   • AWS (Amazon Web Services) By bringing these integrations together inside Salesforce, Cloud Maven, Inc helps eliminate data silos, reduce manual effort, and ensure accurate, real-time workflows across your entire operation. 𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗖𝗹𝗼𝘂𝗱 𝗠𝗮𝘃𝗲𝗻, 𝗜𝗻𝗰 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 Most Salesforce partners focus on custom builds, but we take a different approach. We deliver ready-to-deploy, Salesforce-native solutions that are built around real operational challenges, not generic use cases. Our modular suites are designed for rapid implementation, so teams can go from problem to production much faster without long development cycles or heavy overhead. Because everything runs natively within Salesforce, you get a unified, scalable system without the complexity of managing multiple tools. The focus is to deliver speed, accuracy, and measurable outcomes, not just features.