--- title: Afton Tickets Reviews meta_title: 'Afton Tickets Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Afton Tickets works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 74 scale: '5' date_modified: '2026-07-12' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Afton Tickets Reviews **Vendor:** Afton Tickets **Category:** [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 74 ## About Afton Tickets Afton Tickets is beating out every other ticket company when it comes to Price, Client Support, Onsite Equipment, Backup Wifi, Feature Set, Daily Payouts, & Increasing Your Event Profitability. HOW? Afton Tickets simply does so much more, for less. By passing our small service fee to your attendees, everything Afton does for you can come in at a true $0.00 cost. Click "Show More" below to see TOP REASONS TO SWITCHOVER TO AFTON... TOP REASONS EVENT ORGANIZERS SWITCHOVER TO AFTON 1. White-Glove Client Support at $0.00 Cost: A Dedicated Account Manager reachable by zoom/phone/text/email. Yes, you get an actual human, and they know who you are! 2. Lower Service Fees to Attendees: Plus built-in profit sharing back to you! 3. $0.00 Rentals for Onsite Equipment: Afton provides all of the equipment you need, it even arrives with the Afton Event Staff App already installed. Afton provides you with top of the line Tablets & Handhelds with extra long batter life for box office sales & scanning, wireless laser trigger scanner guns, card readers, stands, lanyards, ticket stock, & mobile POS systems for parking. 4. Built-in Verizon 5G data plan into each Afton device all at $0.00 cost to you, ensuring network connectivity even when your facility's wifi goes down! 5. No start up or onboarding fees, no monthly fees, no annual fees. No fine print 6. Sell tickets right from your own website with our mobile phone optimized purchase flow & our perfected embedded checkout! 7. Afton's vast feature set allows you to fully customize your event, we build our feature roadmap around our Clients' custom needs - so we have features the corporate ticket giants just don't have yet. OUR STORY: Afton was Built by Event Organizers, for Event Organizers - we've been in your shoes! Our founders produced over 14,000 live events in over 65 cities in Canada & the U.S. and we saw firsthand the troubles & shortfalls of other ticket companies we used. Afton Tickets has an extremely high win rate because we simply do so much more than the other ticket companies, all at $0.00 cost to our Event Organizers. Schedule a demo and see the Afton difference for yourself! ## Afton Tickets Reviews ### 1. Afton Has Gone Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Matt Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Afton Tickets?** The best part about Afton Tickets is the customer service. **What do you dislike about Afton Tickets?** I haven't found a downside yet. Afton Tickets is ever growing and consistantly rolling out new features. **What problems is Afton Tickets solving and how is that benefiting you?** Afton Tickets allows us the flexibility to customize events for the many entities we run events for. Their full featured suite has allowed us to pull much more granular data from our events, as well as save AND make us money using their platform versus competitors. Afton has assigned us an Account Manager (Vincent Cammarota) who goes above and beyond to make sure our needs are taken care of. He is constantly finding solutions for the unique issues our events face. Thanks Vince! ### 2. Makes life so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Afton Tickets?** Afton Tickets doesn't just provide a great software platform, their team is so helpful and quick to respond. They get an A for ease of use on the software side and an A in customer service! It's nice to be able to contact a human without waiting for someone to respond to a support ticket or make you go through the AI robot first. **What do you dislike about Afton Tickets?** I can't think of anything I dislike honestly. I suppose more training videos would be helpful so I can refer to those rather than our agent but I really appreciate the human connection that Afton brings. **What problems is Afton Tickets solving and how is that benefiting you?** Afton Tickets makes our ticketing process so much easier. From the easy-to-use interface and reporting on the backend to the ease of use for ticket purchasers, I can personally attest to how much easier Afton has made my life in running an event with 20k attendees. Knowing they're available for support whenever I have questions puts my mind at-ease in knowing if something were to come up, they would be committed to helping me solve any issues. This has not been my experience with other ticketing providers. It's also a HUGE PLUS that equipment for scanning is included! ### 3. Great experience working with Jordan for our non profit music venue **Rating:** 5.0/5.0 stars **Reviewed by:** Clare C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Afton Tickets?** The back end of the program is easy to use, and our rep (Jordan) is quick to respond in the moment for any questions or issues to encounter. The camera scanners made checking guests into our large concert series so much easier! **What do you dislike about Afton Tickets?** Sometimes the back end throws error messages that don't make sense to the task, and the physical scanners act up in real time. It would be great to have donations not in ticket form/included in advance tickets on the post concert reporting. **What problems is Afton Tickets solving and how is that benefiting you?** We use Afton as our primary ticket platform, and use the afton phones to check in guest to our concerts. In the past, we've used problematic ticket platforms that required us to download client guest list, manually alphabetize the list, and check in folks on a clipboard. Afton makes our box office, and tracking ticket purchase, so much more effecient! I love the daily emails with ticket updates, and how prompt and responsive our afton manager Jordan is! ### 4. Afton Tickets And Their Staff Have Been a Huge Step Forward For Us. **Rating:** 5.0/5.0 stars **Reviewed by:** Cait S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Afton Tickets?** I first started working with Afton Tickets in 2022 for Green River Festival. Our sales rep Katie went above and beyond from essentially across the country to help get us set up and situated with the new system. We appreciated that Afton has in house customer service to aid us in managing the influx of customer questions and concerns we receive each year for the festival. Katie was always available for adjustments of our listings, as well as troubleshooting any unexpected situations that arose. That summer when it came time for the festival Afton sent Katie out to help us on site with ticketing- it made a HUGE difference in our productivity and comfort with the system as first-time users. Katie's knowledgible, devoted, and calm demeaner put our staff and volunteers at ease and contributed to an extremely successful experience at The Box Office. We have since used Afton for 4 Festivals (Arcadia Folk Fest- twice, Back Porch Festival, and another year of Green River Festival) and it has been a breeze. We haven't needed on-site assistance from Afton staff since that first year, but every event we can rest assured that Afton is available for our call or text at any time during the event to make sure each event goes smoothly. The ticketing page has proved customer friendly compared to other ticketing software we have used in the past- which is a big deal to us. We have also noticed that in between festivals when we come to the Afton team with any issues or concerns to talk through they are always very open-minded and supportive on hearing us out and adjusting anything they are able to to make our next event just as successful. The scanners + tablets we use (provided by Afton) are also extremely easy and productive to use. For our festivals we have a lot of staff/volunteer turnover throughout the event and these tools were easy to train each new worker on. I cannot reccommend Afton (and our sales rep Katie) enough, I am a huge fan! **What do you dislike about Afton Tickets?** The only thing that comes to mind is the way the ticketing information is grouped at export- I wish this was a bit more customizable. **What problems is Afton Tickets solving and how is that benefiting you?** Ticketing, Customer support and service, Event production, Software troubleshooting ### 5. Heres the scoop after 1 year of constent use of Afton Tickets!! **Rating:** 5.0/5.0 stars **Reviewed by:** Charles P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Afton Tickets?** The company itself has performed miracles for my business. The ticket-selling platform they offer is remarkable. They streamlined the process of selling tickets online, making it easy for my clients and me. The features I like best are the real-time analytics, customizable event pages, and excellent customer support for me to pass along to my clients... Oh, I forgot to mention the affiliate system to count track where sales are actually coming from. My Representative at Afton is Jordan Westlund. He has truly been a plus for my event planning business. With his support, I've been able to provide a seamless and enjoyable experience for my clients. Jordan Westlund is very responsive and detailed. He helps me with options and ideas to pass along to my clients, making me look like a rock star. **What do you dislike about Afton Tickets?** I really can't think of a negative experience I've had so far. I have complete faith in having Afton servicing my clients. **What problems is Afton Tickets solving and how is that benefiting you?** At Afton, I receive less cost in service fees for my customers. Free equipment borrowing for ticket outlets. Sponsorship Ad placement. Intuitive Financial Reports. I absolutely love the influencer affiliate program so others can sell and be credited for the sale. This helps sell the tickets at a record pace. **Official Response from Ryan Kintz:** > Thank you so much Charles, our team is so happy to hear that you love our sponsor ad placements, scanners, onsite equipment, and our reporting! We love working with you and can't wait to see how much your events grow this year! ### 6. 2 years - 5 festivals in Arizona **Rating:** 5.0/5.0 stars **Reviewed by:** Colter S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Afton Tickets?** Any time we have an idea Vince helps us get it done. We love the personalized support that Afton provides. Since we operate at high volume once every few months, regularly improving software and technology also an important factor for us when choosing Afton, which we've been quite happy with. **What do you dislike about Afton Tickets?** We don't have any dislikes to describe about afton tickets **What problems is Afton Tickets solving and how is that benefiting you?** Afton makes the post purchase experience easy and seamless for guests and box office personnell alike. This allows us to sell more tickets, keep customers happier and ultimately train and retain staff more easily across the board. Having our dedicated account manager, Vince, only amplifies this and he feels one of the team. Lastly, they have one of the best fee structures we found which allowed us to generate an addtional 26k in revenue last year alone (for 4 events total) ### 7. I use Afton Tickets for my local events **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Video Content Creator , Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Afton Tickets?** I have been using Afton Tickets as of late and the level of convenience for not only myself but for my customers has been game changing. Afton tickets is a one stop shop for providing and purchasing tickets as well as tracking analytics. The openers I get to book for my shows have seen a benefit when booking with me due to Afton ticket's "tip the performer" option when customers are purchasing their tickets at checkout. Their support and quick response makes them an easy choice and I'm happy I gave them a shot. **What do you dislike about Afton Tickets?** There isn't much I dislike, maybe the small ticket fee which every ticketing company has. At least Afton's fees are much lower than most. **What problems is Afton Tickets solving and how is that benefiting you?** The issue of having eveything includng analytics in one spot.. Afton tickets makes it very easy to do payouts for sales due to all of information being in one place. ### 8. Outstanding Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Florian R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Afton Tickets?** We are fortunate to have such a responsive, courteous and professional to help with our account. Jordan is a rock star. He is quick to answer questions, makes sure he is understanding the need, and responds accordingly with links, videos, and/or a call or text. He is willing to use whatever form of communication that will work for me as I am the first to admit I always need technical help. Jordan makes using Afton tickets for our events easy. I have contacted him several times, and he is always eager to help. I have recommended Afton to several organizations purely because of my experience with Jordan. **What do you dislike about Afton Tickets?** I have not found a downside, though I wish the ticket landing page was snazzier! **What problems is Afton Tickets solving and how is that benefiting you?** Afton charges really low fees to the consumer which is a huge benefit. ### 9. Most personal service for a ticket seller **Rating:** 5.0/5.0 stars **Reviewed by:** Erin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Afton Tickets?** I met the Afton crew at a trade show for Oregon Event Producers and since the first time we spoke they have 100% followed through with every promise they've made. Their equipment works perfectly every time and their customer service is unparalleled. Even when I have to call Katie in a panic on the first day because I forgot my password again, she is always super patient with me. I have used Showclix and BPT in the past and I'm so glad I made the switch to Afton. They also have options that the other ticket sellers don't provide that can be super beneficial for producers. **What do you dislike about Afton Tickets?** I've never had a problem with their equipment or service. **What problems is Afton Tickets solving and how is that benefiting you?** They make our online ticket sales super easy. ### 10. User friendly System **Rating:** 5.0/5.0 stars **Reviewed by:** Kenyana H. | Nightlife and Event Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Afton Tickets?** Vince and the team at Afton tickets were nothing short of amazing! My team spent less than 10 minutes walking through and leaving the system and if we needed any assistance they made themselves available! Overall a wonderful experience and I'll be using them again! **What do you dislike about Afton Tickets?** I think everything went great, our stats and necessary reports were clear and the system as mentioned was easy to use and operate. No complaints **What problems is Afton Tickets solving and how is that benefiting you?** I wanted a system that was easy to navigate and had all of the reports and data that I look for. Having everything under one system did wonders for our operations this year. ### 11. Easy, Smooth and User Friendly Software & Superb Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole G. | Business Manager - Supervisor I, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Afton Tickets?** The customer service is top notch. We have utilized numerous ticketing software companies, but Afton has been above them all in areas of customer service, hands on help with larger events or new staff, sufficient amount of units, chargers and accessories. If an item acts up, they are on top of it to get it swapped out or fixed. Quick responses and alway answer the phones for help during an event. The event reconcilation report is great. It gives more breakdown than what I need, but better to have more than not enough. Very easy and user friendly interface for event building. **What do you dislike about Afton Tickets?** Nothing about Afton is a dislike, would like to see additional upgrades in the future plans. End of the night seller reports - they could be broke down more like a report categorizing the different transactions, like Cash = XXX, Card = XXX, Refunds = XXX etc. It is just a long "tape run" currently. Additional Training videos in certain areas would be helpful. They do have some, but don't cover all areas. Training Mode event that would allow all different transactions to train new staff. **What problems is Afton Tickets solving and how is that benefiting you?** I receive very thorough event reconcilation reports that works great for our partnering sponsors and any potential auditing. The free of charge equipment is wonderful for our venue. ### 12. Jordan Westlund has been an incredible agent and resource. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Afton Tickets?** Our agent Jordan Westlund has been an incredible plus to our experience using Afton! He has been there for any question at any time and is always going above and beyond to help us if anything comes up. As a newer venue, we appreciate knowing that he is always there as a resource for us. After one training session with him, I was able to start putting up shows myself for sale. Everything is very user-friendly and easy to figure out thanks to the team! **What do you dislike about Afton Tickets?** Its tricky when I am trying to reach out to clients directly but other than that I've had a great experience. **What problems is Afton Tickets solving and how is that benefiting you?** I can't say I am aware of any problem. ### 13. Switched to Afton, loved it! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Afton Tickets?** I switched my 10+ year running event over to Afton after using a competor for years. The personal touch is the difference. You have an actual account manager with Afton, if our case Jordan Westlund, who was wonderful. He helped with everything from our initial migration, adding merch, driving visibility and promotions, to day of tweeks. Full service, really great! I wished we switched years ago. **What do you dislike about Afton Tickets?** the only minor thing was the POS system arrived in a bit of a disorganized fashion and we had to scramble a bit to get all the devices synced and charged. It really wasn't a big deal though and the previous company we worked with didn't provide a POS system at all, so... **What problems is Afton Tickets solving and how is that benefiting you?** Full support for digital event management. Afton addresses so many problems. ### 14. Great ticketing company **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Afton Tickets?** Their customer experience and customer service is great! They are quick with responses and are always available when you need it. They actually seem to care and do whatever they can to make it a positive experience. Also their ticketing fees are lower than most other companies. It's also great how customers can tip the artists during ticket checkout. **What do you dislike about Afton Tickets?** I have not personally found anything to dislike **What problems is Afton Tickets solving and how is that benefiting you?** They make the ticketing experience easy. ### 15. Great customer service and easy technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Afton Tickets?** I love that I have an account manager that is there any time I need help. Katie is awesome and always gets back to me with what needs to be changed mid-event. I also love the on-site technology to scan tickets. **What do you dislike about Afton Tickets?** Would be nice if not as many emails were sent to customers, because that is the one complaint we get on site from guests. **What problems is Afton Tickets solving and how is that benefiting you?** When we were under COVID restrictions, Afton was able to pivot and allow us to have timed entry for our event to make sure that we were following state laws. At that time, we decided it was so easy to work with Afton that we would continue just having tickets online and onsite with credit card using Afton's system. It has made our event safer to not have cash on site and super fast to get guests in the door that didn't buy tickets ahead of time. **Official Response from Ryan Kintz:** > Thanks so much for sharing your experience with us so far! COVID was so tough, and I'm glad our system was able to allow you to pivot to timed entry. Excited that you made the move to online & card only with our system as well. As for the number of emails sent to customers - we're about to launch a revamped post-purchase process that will combine everything into 1 email. So looking forward to even happier customers for 2024! ### 16. Afton ticketing is a great platform to use for events! **Rating:** 3.5/5.0 stars **Reviewed by:** Emily T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Afton Tickets?** Afton's staff members are always quick to respond and willing to work with your needs which is one of the best parts of their ticketing platform. **What do you dislike about Afton Tickets?** It would be helpful if Afton had an onboarding video with all the features and functions on how to use the platform that is up to date! **What problems is Afton Tickets solving and how is that benefiting you?** Afton tickets has never missed logging an order. We had issues with orders going missing in WooCommerce. It's also great that Afton will handle ticket questions and refunds. ### 17. Afton Tickets is an Excellent Partner for Our Ticketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Afton Tickets?** Our account manager Katie Schatz was so helpful in setting us up and answering our questions QUICKLY no matter when we asked. Jared Surasky took all of our feedback and found solutions for all our needs. Afton was a great partner for us and we highly recommend. We never felt alone and were VERY well supported. They even sent Thom Bloom to help us at two of our first events, which was invaluable. This is unheard of with many of ticketing platform. The customer support was EXCELLENT and unparalled. **What do you dislike about Afton Tickets?** Looking forward to their new HQ platform, the old one was a bit tricky, but Katie was always there to help. They promise that the new HQ will be much more user friendly. **What problems is Afton Tickets solving and how is that benefiting you?** Helped us set pricing and tier levels and recommend royalty feature that helped us absorb some of our ticketing costs. ### 18. Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Afton Tickets?** Afton (and my sales rep Katie) are so easy to work with. They are very responsive to all of our emails and phone calls. Katie is available to help troubleshoot problems anytime of day and made sure all our staff felt comfortable using the equipment during our opening weekend. She also has gone above and beyond to help with projects once the page is live. The Afton team listened to our feedback after our event and implemented new features that will make things even better before our next season. **What do you dislike about Afton Tickets?** The percentage pricing for non-ticket sales is a little steep. **What problems is Afton Tickets solving and how is that benefiting you?** Selling tickets online is a huge step for us and Afton has made the transition so easy. They also listen to the unique needs of our event and have made accommodations outside of their normal business model. ### 19. Awesome Customer Service - ticketing platform streamlined our event! **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy O. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Afton Tickets?** Customer Service was incredible, Vincent responded quickly to every question that arose. He helped us build out and test our ticket sales prior to launching. Afton Tickets platform was easy to use and allowed us to customize and control our guest count at varying ticket levels. **What do you dislike about Afton Tickets?** Afton Tickets was really easy to use, I can't think of any downsides. **What problems is Afton Tickets solving and how is that benefiting you?** The platform offers a lot of control and automation to change ticket pricing, offer discounts, provide group deals. The product was very easy to use and user friendly. The reports were easy to navigate and pull information from. ### 20. Live Event Ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Mitch B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Afton Tickets?** Afton staff were willing to help when needed and great to work with. Being very hands on was a big help in running our live event with no major issues during the week. Looking forward to continuing our ticketing relationship with Afton. **What do you dislike about Afton Tickets?** In year one there are always some glitches but I was happy with the response and willingness to help. The online ticketing platform could have a better customer interface, but still worked fine for the customers. **What problems is Afton Tickets solving and how is that benefiting you?** We are tweaking some small things that we noticed in the first year. Mainly cosmetic things and nothing significant. ### 21. Best help ever **Rating:** 5.0/5.0 stars **Reviewed by:** Gary W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Afton Tickets?** For years we printed hard tickets to sell and could not get accurate counts. With their system we were able to have 2 staff members work other areas of the event that they wouldnt been able to before. It has made the office more efficent is what they need to do before and after the event. Our numbers are more accurate and the help they give us is beyond our expectations. They also have to deal with volunteers and our staff when everything is going crazy. Thank you Katie and Ryan for the great service and advice and help **What do you dislike about Afton Tickets?** Nothing to dislike other than the reports are too detailed. **What problems is Afton Tickets solving and how is that benefiting you?** The time it took to do it the way we had done it for the last 100 years. ### 22. Dozer Day **Rating:** 5.0/5.0 stars **Reviewed by:** Annette M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Afton Tickets?** The platform was easy to use and the customer service provided by Justine our Account Executive was top notch. She was very responsive to all our needs as worked to produce an ignural event called Dozer Day Nebraska. We super appreicated that she was on site to help us with the event. **What do you dislike about Afton Tickets?** I have no negetive thoughts about Afton tickets. **What problems is Afton Tickets solving and how is that benefiting you?** Their system allowed our team to keep track of ticket sales in real time and analyze who were buying tickets. This feature will help us in the feature with our marketing efforts by knowing what communities are hearing about the event. I also liked the fact that all the accounting work was done by them and I only had to read thier easy to understand reports. **Official Response from Ryan Kintz:** > Annette thank you so much for your review! I'm so happy to hear that your team loves our high level of client support and the Account Manager we provide to you. To us, continuing stellar client support is paramount. We love working with you and Dozer Day and can't wait for the next events! ### 23. Always great working with Afton! **Rating:** 4.5/5.0 stars **Reviewed by:** Brandi C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Afton Tickets?** I work as the Treasurer for our county fair. We switched over to Afton ticketing several years ago and it has made such a difference in our attendance tracking, reporting and ease of use for our attendees. We love the real time data during our event and the report access after. Katie always does an amazing job with service before and during our event making sure that we are running optimally. **What do you dislike about Afton Tickets?** I have not personally run into any issues with the service that Katie has not been able to quickly resolve. No complaints! **What problems is Afton Tickets solving and how is that benefiting you?** Afton has allowed us to increase our online ticketing presence and create more transparancy on attendance/ ticket sales before, during and after our event. ### 24. User friendly experience & great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Cassie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Afton Tickets?** The customer support is great! Every time I ask for help or need something, our rep is quick to respond and often offers to set it up for us. It's also very user friendly. We have volunteers take tickets at our venue and every volunteer we have had as mentioned how easy it is to use! **What do you dislike about Afton Tickets?** It's hard to cancel or disable online tickets once they have been published. **What problems is Afton Tickets solving and how is that benefiting you?** Sellling tickets both online and at our box office. Knowing our online sales helps us to prepare for the show. ### 25. Great Ticketing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Afton Tickets?** The customer service is top notch at Afton. Their services are easy to use, and training volunteers - implementation is easy and straight forward. They are always available to help and your account rep is there for every step of the process. **What do you dislike about Afton Tickets?** Don't have a single "con" for Afton. :) **What problems is Afton Tickets solving and how is that benefiting you?** Afton as made the process of going from a FREE event to a ticketed event seemless, both with the online pre-ordering and the box office. ### 26. Excellent service from a great team for tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Afton Tickets?** We used to ticket in a very old fashioned way. The team at Afton did an amazing job of teaching us and walking beside us as we learned and continute to learn as they work on updates. They respond to questions at an impressive speed. **What do you dislike about Afton Tickets?** Have not found one yet after using them for 3 years. **What problems is Afton Tickets solving and how is that benefiting you?** We previously used a very outdated system, it was night and day to start using Afton. ### 27. Great service that meets your ticketing needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Afton Tickets?** Great customer service, easily implemented in any ticket system. Vince and Ryan are fabulous to work with and get you set up promptly. We have a custom package that meets our business' ticket needs. **What do you dislike about Afton Tickets?** So far we have had no issues wtih Afton. Would come highly recommended. **What problems is Afton Tickets solving and how is that benefiting you?** From on-the-ground box office to marketing support, we have all of our needs taken care of with Afton. ### 28. Easy to use, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kim F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2023 **What do you like best about Afton Tickets?** We have used Afton tickets for the last two years for our non profit event. The technology is easy to set up, the reporting is great and the customer service is excellent. **What do you dislike about Afton Tickets?** I don't have anything that needs improvement from our experience. **What problems is Afton Tickets solving and how is that benefiting you?** Afton provides an easy to implement online ticketing solution that allows us to manage our box office and events in a smooth manner. ### 29. Stress Free and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Josh W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Afton Tickets?** Working with Afton has made ticketing on the go much more accessible and requires less infrastructure than some other platforms. We have use this platform on cellular wifi without issues. Everything is super straight forward and easy to navigate. **What do you dislike about Afton Tickets?** My honest review is that I have yet to find anything about this particular platform I haven't liked. I've used several different ticketing platforms throughout the years and so far this has been the best fit for me. **What problems is Afton Tickets solving and how is that benefiting you?** The use of the platform isn't needy. You don't need a ton of power, or specific protocols for internet connectivity. ### 30. Great ticket service, user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Afton Tickets?** Flexibility. We can use paper or e-tickets and it is easy to get a guest checked in either way. Our events move very smoothly. **What do you dislike about Afton Tickets?** Log in issues from apple devices. I can't keep up on my phone, I have to log in through my computer. **What problems is Afton Tickets solving and how is that benefiting you?** It is a very friendly interface. Could use an easier transition from box office to sales reports when selling tickets. **Official Response from Ryan Kintz:** > Thanks Thomas for your great feedback! We are so happy to hear you love the flexibility of the Afton Tickets platform, and that we've helped optimize and speed up your check-in and entry process. As an avid concert goer myself, the last thing I ever want is to stand in line forever just to get into an event. We will be updating our app for ease of use on apple devices as well as upgrading the reporting options in the box office sales part of our app. We are excited to show you those updates soon! Thanks for everything. ### 31. Artist Friendly Company with Personable and Friendly Help **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Afton Tickets?** They work with artists exceptionally well to understand and meet their needs. They livestreaming options allow integrated product sales, and flexibility for the content delivery. The customer support is top notch, and they make it easy to set up. **What do you dislike about Afton Tickets?** Absolutely nothing. I have been fortunate that the platfor and team has covered every need we have had. **What problems is Afton Tickets solving and how is that benefiting you?** Afton solves the issue for us to place content behind a secure ticketing system where we can ensure out livestreaming events are only being viewed by ticketholders. ### 32. Excellent solution for my small venue **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb M. | Co-Owner/Operator/Booking Agent/Event Planner/Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Afton Tickets?** I like that I have a person dedicated to my account and get personal care. Interfacing with a real human being is a big deal to me. **What do you dislike about Afton Tickets?** I cant say there is much I dislike about afton tickets. **What problems is Afton Tickets solving and how is that benefiting you?** It solves my need to orderly and easily sell tickets and scan them ### 33. Ticketing events is a tricky ordeal requiring close attention to detail and communication. **Rating:** 5.0/5.0 stars **Reviewed by:** tim m. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Afton Tickets?** Their customer service is amazing. Jordan is always there to help with any questions or needs. Events are never straight forward so having that personal attention means everything. **What do you dislike about Afton Tickets?** Their system needs more functionality, but they have heard our requests and have taken them seriously to try and implement a solution. They hold personal meetings to discuss needs and changes specific to our venue. It is extremely helpful. **What problems is Afton Tickets solving and how is that benefiting you?** the ability to provide mulitier pricing and reserved seating. ### 34. Great ticketing platform & standout customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cass M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Afton Tickets?** Afton are constantly evolving and improving their platform and their level of communication & customer service really sets them apart. **What do you dislike about Afton Tickets?** I'm hard pressed to find anything negative to say about our experience so far. The Afton team is quick to take on feedback and resolve any issues. **What problems is Afton Tickets solving and how is that benefiting you?** Afton offers a quality and well-rounded ticketing solution with very reasonable fees ### 35. Great people, great product **Rating:** 4.0/5.0 stars **Reviewed by:** molly j. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Afton Tickets?** Their support team is top notch! Very pleasant to work with and always quick to respond and help. I often have to train new teams on their software and it's very straight forward and has never glitched on me. I appreciate the real time counts and the ability to run cash boxes off their systems. **What do you dislike about Afton Tickets?** Sometimes it can be difficult to get all aspects of the system to connect (ie. receipt printer to the phones) and I dislike androids in general. **What problems is Afton Tickets solving and how is that benefiting you?** Quick and easy box office and ticketing system in often times remote settings with new teams with limited time to train. ### 36. Easy-to-use platform with quality customer and tech service! **Rating:** 4.5/5.0 stars **Reviewed by:** Bobbie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Afton Tickets?** The client portal is easy to use with a good selection of options. Our account manager, Vincent, is a gem! He's very responsive and explains things in an easy-to-understand way. **What do you dislike about Afton Tickets?** Currently, there is not an option to have one event across multiple locations. **What problems is Afton Tickets solving and how is that benefiting you?** Selling and redeeming tickets for large events ### 37. Afton Ticket review **Rating:** 5.0/5.0 stars **Reviewed by:** david D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Afton Tickets?** Afton Tickets was less expensive than other ticket companies. They are local and were answer all of our questions promply and were able to fix our imput errors quickly. **What do you dislike about Afton Tickets?** It was somewhat time consuming to set up the initial site for our event. **What problems is Afton Tickets solving and how is that benefiting you?** Our business was new to ticketing events and Afton Tickets helped us with pricing and marketing. ### 38. Great ticketing product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Afton Tickets?** Afton Tickets was new to our organization and we had a great experience. The product is easy to use and was a fantastic experience - both for us and our ticket buyers. Our Account Manager was always available to answer questions and was always open to receiving feedback on the product. **What do you dislike about Afton Tickets?** The Afton Tickets Knowledge Base could use a revamp; many of my questions weren't answered in the KB. **What problems is Afton Tickets solving and how is that benefiting you?** Businesses want to own their own buyer data and it's great that Afton Tickets provides that to us and doesn't use our buyer data to market other events. ### 39. Great customer support and convenience of on site equipment! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Afton Tickets?** The customer support is fast ans efficient. Their on site equipment offered is reliable and helpful to keep the event going smoothly. **What do you dislike about Afton Tickets?** Sometimes the backend can be a little hard to navigate when entering various aspects of ticket descriptions and syllables. The good news is that customer service would correct any issues, or do it for us, whenever we were held up in a snag. Lighting speed 7 days a week. **What problems is Afton Tickets solving and how is that benefiting you?** Ease of scanning and/or printing of pre-registered and on site registering guests to the event. ### 40. Great service and knowledgeable staff **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson U. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Afton Tickets?** Afton was incredibly responsive to our evolving needs as a first year festival, helped us drive ticket sales, and delivered valuable tools and expertise for us as we set up our gate team. It's clear that the team is run by people who are in touch with the attendee experience and that shines through everywhere from the UI on the platform to email correspondence. **What do you dislike about Afton Tickets?** There's nothing I feel I can point to that I had issue with **What problems is Afton Tickets solving and how is that benefiting you?** Online payment, ticketing support, purchase tracking, box office support. ### 41. Easy, Supportive, Accomodating **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Afton Tickets?** I like that I have a personal support, and Katie, my point person, is patient, knowledgable about what to do and immediate in her responses. **What do you dislike about Afton Tickets?** There is no downside as far as I am concerned. **What problems is Afton Tickets solving and how is that benefiting you?** How we sell tickets and how we promote our event. ### 42. Excellent Hands on Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Afton Tickets?** Having Katie supporting us throughout the selling season online as well as on site. She is the best! She is so helpful and responsive!! **What do you dislike about Afton Tickets?** I cant think of anything at this time... **What problems is Afton Tickets solving and how is that benefiting you?** Helping us sell tickets online and at the gate. Also, Afton helps us with POS systems for merch. **Official Response from Ryan Kintz:** > Thanks so much Chris, it means a lot to us to know that your Account Manager (Katie) gave you great support when you needed it. Can't wait for more events together and I'm excited to hear that the Afton mobile box office worked so well for your merchandise sales! ### 43. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Peirce M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Afton Tickets?** The hands on customer service has been great. They are quick and efficient and always provide the support I need in setting up and implementing events. **What do you dislike about Afton Tickets?** There are a lot of features. So it can take some time navigating around. But if anything is confusing, their customer service is always right there to quickly help out. **What problems is Afton Tickets solving and how is that benefiting you?** They offer lower ticket fees, and hands on, easy to reach customer service. ### 44. Festival Ticketing Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ron K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Afton Tickets?** Their responsive to our needs. From begining to end they assisted us with ticketing needs. **What do you dislike about Afton Tickets?** From ticketing set up to modifications on the fly, Afton had our backs and Justine actually assisted us off hours. There really was nothing to dislike with the services they provided. **What problems is Afton Tickets solving and how is that benefiting you?** The Annapolis Baygrass Music Festival comprised three days of music requiring various ticket pricing packages. Afton was instrumetnal in creating a logical and coherent ticketing stratgey and then provided us the equipment necessary to successful manage Festival tickets. **Official Response from Ryan Kintz:** > Thanks so much Ron for the kind words. We love working with your team and your festival and can't wait to help grow this with you. So happy to hear that we delivered on great client support, helping with your ticketing strategy, and that our onsite equipment allowed for fast and easy entry for your attendees! ### 45. Hands Down the Best Ticketing Company on the market, by a long shot! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Afton Tickets?** If you have used any other ticketing platform, you know that customer service is almost non-existent. With Afton Tickets, I have never waited longer than 10 minutes for a response. In addition to the best customer service, Afton Tickets is also the easiest and fastest ticketing platform to issue tickets on, saving hours of valuable time. Afton is always willing to go the extra mile to ensure their customers are satisfied. Afton's scanners work great and are very user-friendly. **What do you dislike about Afton Tickets?** This is a tough one, as I truly like Afton Tickets platform all the way around and they are lightyears ahead of their competition, including the largest ticketing services in the country. **What problems is Afton Tickets solving and how is that benefiting you?** As one of Afton Ticket's first large events, we have seen firsthand how deeply they care about customer satisfaction. Their software team has made countless changes to increase user-friendliness, functionality and solve industry-specific headaches when it comes to ticketing. Not only has every concern or comment we have made been listened to, but their team immediately begins working on a solution and is willing to do whatever it takes to create the best possible ticketing platform. Following our event, their team always reaches out in search of where the next improvement could be made. Other ticketing companies have virtually no customer service. You rarely get a response, no matter how dire the situation. No matter what hurdles may arise, Afton Tickets is always there and more than willing to get to work on a solution. Their Reps are incredible and always happy to walk you through any task you are trying to achieve. ### 46. Customer service is huge to us and that starts with a proper ticket system, such as Afton Tickets. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Afton Tickets?** Customer service is huge to us at FloydFest and Across-the-Way Productions, and maintaining that hyper-focus on customer service starts with a proper ticketing system, for both the patrons and our small team. After enduring letdown after letdown with other ticketing companies, enter Afton Tickets, which excels at crafting a ticketing system that includes all of the features on our ‘wish list;’ daily, responsive, personal customer service to our team; and ideal customer service to our patrons … not just during the original ticket purchase, but onward up through and after our events. Afton Tickets has saved our small team time and countless headaches, and is now an indispensable tool for both our company and our beloved patrons. **What do you dislike about Afton Tickets?** We do not have any dislikes with Afton Tickets. Whenever we have issues, they respond to implement a plan for a fix. **What problems is Afton Tickets solving and how is that benefiting you?** Afton Tickets features modern tools for patrons to transfer their own tickets, and also allows our bundle tickets to be sent separately — two examples of features we lacked with our former ticket company. ### 47. Afton brought our ticketing into the 21st Century! **Rating:** 4.0/5.0 stars **Reviewed by:** Duncan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Afton Tickets?** Afton Tickets is quick for our volunteers to learn and easy for our clients to use when entering concerts for our high school choir program. Our last ticketing platform was clunky and wouldn't show all available seats in the auditorium space while customers were choosing. Afton is easy for our clientele to navigate and allows us to post a schedule of events on our website, making it much easier for parents and students to purchase tickets and attend our shows. Purchasing tickets at the door has been made MUCH easier with Afton, and they supply all the tech needed! We are happy with the switch. Better yet, Afton has given us a direct line with an associate who can work our problems with or for us when we have questions. Any concerns about the program are sent to their engineers, who will work on adding the features we need for our programs. **What do you dislike about Afton Tickets?** "Behind the scenes" work takes a little while to get used to, but after a few rounds of practice, it becomes much more manageable. Setting aside comp tickets takes a few more steps than ideal. We cannot set different prices for different age groups (yet), but our Afton team assures us that they are working on solutions to these issues (see the above post). Overall, our clients are very happy with the platform and we as administrators are catching up on the behind the scenes work. **What problems is Afton Tickets solving and how is that benefiting you?** Afton is working on a solution that will allow us to create different prices for events based on the attendee's age. For instance: we charge half the price for students that we do for adults. Once this is worked out, it will be much easier to stand our concerts up and make them financially accessible for all. ### 48. Smooth and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Afton Tickets?** The platform is intuitive and easy to use. All the possible setting you might want to use are avaialble and ready ti implement. Customer support is avaialble at all times, always friendly and ready to answer questions. Idefinitly reccomend it! **What do you dislike about Afton Tickets?** That is not apple friendly and only android at the moment **What problems is Afton Tickets solving and how is that benefiting you?** Ticketing and check ins ### 49. We have been using Afton for years and love the tech and excellent customer service by our rep. **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Afton Tickets?** The ase of use of their tools to set up events along with the service. It's very nice to have access to our funds quickly as well :-) **What do you dislike about Afton Tickets?** No real downsides to Afton. The tech is great and easy to use and reporting is solid! **What problems is Afton Tickets solving and how is that benefiting you?** Ticketing. We use afton to sell tickets for all the events that do not require us to use in-house systems. Afton helped us tremendously with our cashflow issues. ### 50. Great Streaming Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Donald M. | Director of Music, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Afton Tickets?** The people at Afton were very helpful when we were streaming concerts during the pandemic. The quality of the stream was high and we loved the functionality of people being able to donate directly while they watched. **What do you dislike about Afton Tickets?** At the time, we couldn't stream on demand so people coult only live stream the events. I don't know if that is still the case. **What problems is Afton Tickets solving and how is that benefiting you?** The ticketing process was smoothe and easy. - [View Afton Tickets pricing details and edition comparison](https://www.g2.com/products/afton-tickets/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+13%3A25%3A46+-0500&secure%5Bsession_id%5D=cfd006ca-7fcb-43b9-8469-6d0aab8594db&secure%5Btoken%5D=f000a7bb962fabba909480c1a32de82d80f3c865920c5bd306d7b641fcc744f8&format=llm_user) ## Afton Tickets Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Box Office** - Customer Profiles - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics **Generative AI** - AI Text Generation **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Afton Tickets Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (909 reviews) - [TicketSpice](https://www.g2.com/products/ticketspice/reviews) - 4.8/5.0 (416 reviews) - [Whova](https://www.g2.com/products/whova/reviews) - 4.8/5.0 (1,527 reviews)