Afton Tickets Reviews & Product Details

The on-site rep support, along with having each ticket scanner connected to an outside internet service unit rather than relying on event WiFi, has been a big help. This setup has allowed us to move attendees through the ticketing line more quickly than with our previous systems, which were often slowed down by overloaded WiFi. Review collected by and hosted on G2.com.

We truly don't have any complaints after 4 years with Afton. Review collected by and hosted on G2.com.

Afton is user-friendly for both customers and our team. Their customer service is exceptional, always responsive and helpful. Review collected by and hosted on G2.com.

We have no complaints about Afton. Any issues we've presented to them have been resolved or we've learned why things aren't possible. Review collected by and hosted on G2.com.

All the online data that is available in real time. Ease of manipulating inventory and adding inventory. We love the HQ app abilities on event day as well. Having that power in front of the patrons was powerful! Review collected by and hosted on G2.com.

Possibly some ticketing controls (like being able to limit sales to 4 tickets). Review collected by and hosted on G2.com.

Afton provides amazing resources to us as a large event. They are helpful and responsive. They work well with our staff and our customers. Their equipment is reliable. Review collected by and hosted on G2.com.

Their integrated email process in the portal is difficult. I don't have access to the final reports from email blasts, and I choose to code my emails for formatting. It works well, but I choose not to use it. Review collected by and hosted on G2.com.

Afton has incredible customer service, the service is great to begin with, they are always available to help. They have made it so easy for us to sell tickets online and so simple at the gate. For us the most important piece is the data we get on our ticket sales Review collected by and hosted on G2.com.

There really isn't anything that we don't like Review collected by and hosted on G2.com.

The best part about Afton Tickets is the customer service. Review collected by and hosted on G2.com.

I haven't found a downside yet. Afton Tickets is ever growing and consistently rolling out new features. Review collected by and hosted on G2.com.

Afton Tickets doesn't just provide a great software platform, their team is so helpful and quick to respond. They get an A for ease of use on the software side and an A in customer service! It's nice to be able to contact a human without waiting for someone to respond to a support ticket or make you go through the AI robot first. Review collected by and hosted on G2.com.

I can't think of anything I dislike honestly. I suppose more training videos would be helpful so I can refer to those rather than our agent but I really appreciate the human connection that Afton brings. Review collected by and hosted on G2.com.

The back end of the program is easy to use, and our rep (Jordan) is quick to respond in the moment for any questions or issues to encounter. The camera scanners made checking guests into our large concert series so much easier! Review collected by and hosted on G2.com.

Sometimes the back end throws error messages that don't make sense to the task, and the physical scanners act up in real time. It would be great to have donations not in ticket form/included in advance tickets on the post concert reporting. Review collected by and hosted on G2.com.

I first started working with Afton Tickets in 2022 for Green River Festival. Our sales rep Katie went above and beyond from essentially across the country to help get us set up and situated with the new system. We appreciated that Afton has in house customer service to aid us in managing the influx of customer questions and concerns we receive each year for the festival. Katie was always available for adjustments of our listings, as well as troubleshooting any unexpected situations that arose.

That summer when it came time for the festival Afton sent Katie out to help us on site with ticketing- it made a HUGE difference in our productivity and comfort with the system as first-time users. Katie's knowledgible, devoted, and calm demeaner put our staff and volunteers at ease and contributed to an extremely successful experience at The Box Office.

We have since used Afton for 4 Festivals (Arcadia Folk Fest- twice, Back Porch Festival, and another year of Green River Festival) and it has been a breeze. We haven't needed on-site assistance from Afton staff since that first year, but every event we can rest assured that Afton is available for our call or text at any time during the event to make sure each event goes smoothly.

The ticketing page has proved customer friendly compared to other ticketing software we have used in the past- which is a big deal to us. We have also noticed that in between festivals when we come to the Afton team with any issues or concerns to talk through they are always very open-minded and supportive on hearing us out and adjusting anything they are able to to make our next event just as successful.

The scanners + tablets we use (provided by Afton) are also extremely easy and productive to use. For our festivals we have a lot of staff/volunteer turnover throughout the event and these tools were easy to train each new worker on.

I cannot reccommend Afton (and our sales rep Katie) enough, I am a huge fan! Review collected by and hosted on G2.com.

The only thing that comes to mind is the way the ticketing information is grouped at export- I wish this was a bit more customizable. Review collected by and hosted on G2.com.

The company itself has performed miracles for my business. The ticket-selling platform they offer is remarkable. They streamlined the process of selling tickets online, making it easy for my clients and me. The features I like best are the real-time analytics, customizable event pages, and excellent customer support for me to pass along to my clients... Oh, I forgot to mention the affiliate system to count track where sales are actually coming from.

My Representative at Afton is Jordan Westlund. He has truly been a plus for my event planning business. With his support, I've been able to provide a seamless and enjoyable experience for my clients. Jordan Westlund is very responsive and detailed. He helps me with options and ideas to pass along to my clients, making me look like a rock star. Review collected by and hosted on G2.com.

I really can't think of a negative experience I've had so far. I have complete faith in having Afton servicing my clients. Review collected by and hosted on G2.com.